James Verhoeven

Love this Starbucks but rhavyn didn’t give me a tip option and then just pressed the tip herself. That’s not cool.

Axis

Never had a bad drink here, but just a heads up, the parking lot is basically non-existent. I think there are like 4–5 spots max. So good luck picking up your mobile order — you'll probably have to park on the street and walk to the window.

Mikela S

I purchased my usual today and this is the second time that my coffee has had grains of coffee beans in it. I like the convenience of this location, however, they need to do a better job at cleaning their brewing machines consistently. This was gross. This is a caramel macchiato.

Kayla Feltz

The drink was watered down and tasted like there wasn’t any syrup. Please get better management and parking at this location.

Amy Rodriguez

My drinks were good, but the service was bad. I asked my boyfriend to pick up our drinks while i looked for a parking spot (very limited/traffic) He was attended by a barista through the pickup window, only to be asked "for Amy, right?", the answer was yes and yet the barista attended 4 customers after him, despite my drinks sitting behind the window. First time with a bad experience after a year :/

Jibsam Arias

I drove by yesterday morning and ordered a hot drink. Amazing service. Drive through, fast and efficient! Today, I decided to make the same purchase and horrible service! My drink is halfway filled!!

Stephanie R

They always mess up an order. I choose to go elsewhere, and I should probably make sure to complain for a refund the times they have so that starbucks will do something about it

Raleigh D. Fletcher

Came through the drive thru and Abigail in the window gave me one of the worst customer service experiences. When I pulled up to the window she was texting on her phone and it took about 2 minutes for her to acknowledge that I had pulled up to the window. She did not greet me at all, she just gave me a total. She scanned my Starbucks card and just sat there, mind you my drinks were already made. I noticed that the iced oat milk mocha I ordered did not have whipped cream on it (while it was sitting there ready to be handed out of the window) and I asked Abigail if they could add it on. (Previously at the speaker I gave clear instructions to put whipped cream on the mocha.) Abigail rolled her eyes and told the barista behind her to add whipped cream. My major concerns are the low level of customer service at the window and the wait time. If we have long extended waits because Abigail wants to text on her phone and not be professionally present, then I’d highly suggest you put someone in the window who is attentive and actually has a great attitude. Simple things like greeting your customer when they come to the window, confirming their order, and being efficient about getting the customers order to them if it is ready, are basic customer service standards that can really turn your drive thru performance around. As a former Starbucks shift supervisor and barista of 7 years, I’m well aware of the level of customer service that Starbucks expects from its employees, and today, it was subpar at best. I did speak with the shift supervisor on duty in regards to my bad experience, and asked him to have a conversation with her about her performance. I gave 2 stars for the food because they didn’t have the double smoked bacon sandwich. On a good note, one time before I had told the baristas that my iced green tea lemonade is supposed to be shaken and not just layered in a cup. Since then, the team has made the adjustment and I’m happy that they have.

Patricia Valdez

They don’t have restrooms for clients, well it’s fair, I ordered a caramel macchiato, they didn’t put the caramel, I returned and ask the caramel of the macchiato, she put a puff of caramel flavor, not caramel. I won’t back this location again, I used to use the drive-thru

Johana Cardona

Drive through lady was rude for no apparent reason. And would get frustrated at her own instructions that made no sense. Asked to pull out of drive through and asked them if I should get off for the order which they said no just to park and just pointed inside the restaurant might I add then never brought me my order I had to pull back into the drive through 10 minutes later for iced down drinks and being greeted by a completely different person. I get having bad days but it was so pointless her attitude to me getting out of the drive through lane. It’s not a problem to get off, but if I wanted to get off the car I would not have got in the drive through lane, thanks

Christi Hunt

I had a bad experience with this location. The person took my order, and sent me to the window. I seen that my request wasn't complete, by the order screen, so i asked for the condiments, when I arrived, but was cut off with the cold response of them not having anymore. I didn't worry about it, and left. When I pulled my own stash, and was preparing to apply it to my order, I found that I also received the wrong order. It took me a moment to gather my thought, because I had not had my caffeine, yet, but ended up going to another location, where they gladly fixed my order. Now, after recollecting the event, I realized that the person was rude and didn't really apply any "customer service" qualities. I hope this location is able to repair this, because this location is too busy to lose clients. If she did this to me, then she did it to others.

Amy

Waited 35 mins for the wrong food and drink. I had to get back to work so I didn’t check before leaving. Absolute worst location. Would not recommend to anyone. Not sure how you get a spinach feta wrap and latte wrong, but they did it.