Tony Sweet

Rudest and most unaccommodating staff I’ve experienced at any Dunkin. Really junks up all the nice renovations they did. Only reason I’m giving two stars is because I was pleasantly surprised with the reno

Steven Keator

This location used to be a good place to grab some Dunkin', but its consistency has dropped in the last couple of years. Every time I go there's a good chance that either the food is charred, the drink tastes terrible, or they have no idea about my order until I tell them that the order was made and they look it up.

Tom Stephenson

The drink was awful and not prepared well at all. I ordered a vanilla latte. Staff is lacking attentiveness or concern for the most part. Nice people, just not good service industry folks or maybe they were having an off day.

Kathy S

For the past 3 drive thru orders we were given the wrong donuts. Today was no different. We ordered a Boston Cream Donut around 1:00 & received a vanilla cream filled donut but this time I checked it at the window. I told the guy it was wrong & he said we're out of Boston Cream Donuts. SO, I guess when you're out of a certain donut they just give you "anything!" And they are so busy chatting with each other that they don't care about the customers. I stopped going to this store a while ago because of bad service. Guess things haven't changed!

Aja K`ea

Last Summer they had the most phenomenal crew on my coffee was on point every day and all actuality that's when I became addicted to Dunkin Donuts because the coffee was so so good they were kind they were quick they're friendly they would even bring out treats to my dog. I absolutely enjoyed going there but they have hired all new people and it went downhill it's just not the same everyday is inconsistent I actually don't go there very often anymore I'm sad that the old crew had to go or whatever I don't know what happened on I wish they would come back though I haven't had my coffee the same since it's always a long wait too especially during the middle of the day or in the morning

DON'T GO HERE! DRIVE TO PAULA'S ON N. PAIGE ST. THIS is the absolute worst dunkin. They are slow. Purposely slow. Stand there and flat out, ignore you. I placed a mobile order, and 30 minutes later, it isn't ready, but walk-ins and their mobile orders were placed and picked up after my order went through. I had to leave to go to work and call corporate to get a refund. This was at 227pm too, so nit a rush time. They need people who can actually read and write and interact with customers. Their employees stand around with dumb looks on their faces talking while holding food or a drink with a line of people waiting without a care in the world.

Brittany Bendas

If I could give this location a 0 star review I would. This place should be ashamed of itself and their terrible service and atmosphere. First, they allow an incredibly rude customer to sit in the lobby for hours and harass other customers. I got called a “dummy” by this customer for no reason at all and the employees do not do a thing about it. Another time I came in (again just minding my own business) and this same individual said some other not appropriate things to me. The employees again can obviously hear it because she does not say it quietly at all, and do or saying nothing! She should be asked to leave by the employees and not allowed back. Secondly, this location takes FOREVER even when I put in a mobile order way ahead of time. There has been a few instances where I had to walk out and leave with nothing because they are taking that long and I need to get to work. Don’t waste your time or money on this place.

Michael Ghalamcis

I really never understand how mangers are keeping staff who don’t have the minimum experience to deal with customers. I can see other feedbacks from people who haven’t received food with their orders. Every time I am present in this coffee shop I never felt any of the staff has the passion to serve well. They are too careless about this business! I kept waiting for an order and a lady told me it’s not prepared yet. After waiting for 15 minutes, another lady came and asked why I am still waiting. I told her I am wait for an order. She simply gave me a bag that was just beside me. When I got the order and opened it, I didn’t find any food! This is not the first time and I advise everyone not to make any orders from this place unless the who team is changed! They seem too careless about the business and you can hardly see anyone smiling! I think they’re overwhelmed.

D Hubbs

I recently moved to Endicott, and while I’m usually a 7 Brew person for drinks, I often stop by this Dunkin’ for food. The drinks are always made well, but I consistently seem to have issues with the food. Today, I ordered the snack bacon and it was literally cold, you could even see the dried-up bacon grease. I went inside and politely said, “I’m not trying to be that person, but these are cold.” One of the employees told me, “That’s just how they come, but we can get you a new pack.” Meanwhile, the lady who handed me the bacon gave me a dirty look, and another worker confirmed that no, that’s not how the bacon should come. At that point, it was just frustrating. I didn’t even want the food anymore, it felt like a waste of money. But honestly, it’s the principle. I come in here every day and I’m always kind, I say “thank you,” and no one ever says “you’re welcome” back. On top of that, serving cold, old food is just not okay.

John Smith II

I ordered a bagel and coffee. It took them 20 minutes to fulfill. I was late to work as a result. They were completely ignoring in store orders to keep up with ordering demand. Absolutely ridiculous. Will never come back!!!

Chris Fatality13

This place use to be good but now a good amount of the employees actually are terrible. They consistently get orders wrong as if reading isn't apart of life. And they miss simple things like actually getting coffee into a cup. I was unaware you needed a P.H.D to work at dunkin but I feel like kids in middle school can do a better job.