Sonic

I went to this location this evening since it was close by on the way home. I ordered a 5 piece chicken tender meal and when I received it the chicken was hard and dry. It was terrible. I called back to tell them and they said they would remake my order. They remade it but only gave me 3 tenders. To top it off the price for my meal was $14 for gross dry tenders and it doesn’t even come with a dipping sauce. The dipping sauce was extra. I should’ve requested a refund but I didn’t want to be a Karen. This location is terrible.

It took 15 minutes for one small oreo shake w no cherry. They mess up the first time put cherry I'm allergic to cherry took an additional 5 more minutes for one w out and during that time there was a half naked guy in the store walking around very unhygienic and creeped my hubby and I out.

Tried this location a few times when i stay at the hotel next door and always the same. Fries and tots are barely warm or stale and burgers are the same hardly warm.

They took a little while and when they came they forgot some food items plus a drink. 😟🥤 After opening the meals they were all squished together and there was no flavor whatsoever. 🤢😩

Tdub

I ordered a coney dog the chili beans were cold and hard and there was a long piece of red hair in my food I showed them and they told me they couldn't do anything about it and no refund. We also ordered ahead of time and showed up 10mins later and my order wasn't even ready.

Stuart Murray

This store has a habit of not checking orders to make sure they are correct. Tried to call but no answer. 2/3'ds of stations have been removed. Tried one, said the button was activated but no response. Had to go through drive through window to get order after 10 minutes waiting.

Linda Chase

No sense of urgency for contracted delivery drivers. Waited over half an hour to receive a customer's pre ordered order that should have been made before arrival while they prioritized new orders and drive through

Melissa Moreno-Porter

Took a little over 35min to get our food! We couldn’t even leave before that bc of the drive thru was busy and couldn’t back out. Definitely wont be back!

Robert Lentner

Worst Sonic I have ever been to. Once took my online order only to show up and them be closed. People were there just weren't working. Multiple other times they have only the drive thru open. Others times 30+ minute wait. Understaffed for sure but I mean come on.

RAE RAE

Do Not stop here for FRESH N HOT FOOD! They fast because it’s sitting there! My 1st order was quick! Food all cold! I sent it back and requested fresh n hot, they sent COLD food back! It went to the TRASH!!! I was afraid to ask for re-order (they may do other things to it) 😂 2 Attempts and HORRIBLE OUTCOME! I called (through order window) and they said OH WERE SORRY THATS it!! Don’t bother with this place! I’ve stopped several times here and all but maybe 1 experience was good! NO MORE! Save ur money go where your $ is appreciated and food is GOOD N HOT!!!

Alexis Turner

Asked for extra onions on 4/25 at 9pm at night and they covered it in so many onions it was inedible. You guys are awful.

Kori Williams

This is really sad to say because is was something so small that could have easily been avoided. I placed an order in advance. Just a tea with lemon. I showed up a minute before it said it was ready. No worries I can wait. So I wait. And wait. And wait. At this point I'm going to be late for work so I flag down the employee that's obviously seen me sitting there (I'm parked right outside the door) and ask "Hey, I'm here to pick up an order and have been waiting here for over 12 mins just for a tea. Can you please see if it's ready? "Ok" he responds and then comes right back out with the tea. "Want your recite" he ask. Yeah as a matter of fact I do. I take it and he goes about his day. Not even a slight apology which would have made such a difference. Thanks for the crap customer service.

Tomi Mara

Currently sitting in stall #28. Came for two drinks. Watched 10 cars pass by the drive thru. Called the store and manager hangs up on us. We placed our order at 2:38pm 09/28/24. Finally received our slushies at 3:08pm. They literally forgot our order or gave it to someone else because when a worker came to my window she didn’t acknowledge that we had already placed an order. Never coming back. Here on a business trip until June 2025. However the girl that they sent to the window was nice and respectful. Update 01/19/25 Came in for one chicken sandwich. Tried to change my order and nobody answered back so when I got to the window I just paid for what I initially ordered. No biggie. I'm browsing my phone and eating my chicken sandwich and I'm almost done when I tasted something funky,so I set my phone down, look and my bun is moldy. I just landed in ABQ and wanted a quick bite nearby my hotel so I gave this sonics a shot again. Disappointed.

Kealey Bushaw

I ordered a bacon stacker , fries and a drink. I waited over 10 minutes with 4 people that left behind me. They gave me my food and I drove away opening my food with the fries cold so there was no reason there to wait 10 minutes then my sandwich only had cheese and bacon in it! I drove back to the window and the lady automatically says “was there no pattys?” Like she knew they made it wrong and gave it to me anyways. Time to replace the manager because this is what they are serving and the productivity of the team is making you loose money .

Nikki

Update from 4 years ago: tried it today to get some blasts. 9/21/2024 Put the an order on the app for four blasts and when we got there they brought them out all melted. It wasn’t good or appetizing. Never again will we come to this one. It’s sad these days you do t get what you pay for. The tots are never actually filled and my daughters meal the chicken tender meal was just utterly sad. I don’t know what that onion was supposed to be but it wasn’t an onion ring. The gravy was disgusting looking and look like it was leftover from days before. This seems to be the norm and definitely the last time we eat at this sonic.

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