James Johnson

Rude folks that don’t listen or care and the salad 8 dollers for a lil lettuce dam salad cost more then a dam burger and it had no meat in the salad jack is right I was straight jacked don’t bother with this place

Jeremy Rhea

People do not go to this Jack in Box..the ones. Needs to fire..Daniel..he was so rude..my order was rong

N A

Wish there was an option for a zero rating. The employee at the window taking orders is very rude! He couldn’t hear our order and kept repeating it wrong. So, we informed him we would pull to the window to place the order due to communication issues at the speaker. He yelled and said no he will not take the order at the window and that is why they have the speaker. However, he could not even hear our order and continued to get it wrong! When you try to report it to a manager or higher up, you are unable to do so! They will never earn our business again!!!

lina v

I had the worst experience first Daniel Osorio should NOT be working at the window he charged me for the wrong order handed me my card back then said I owe $10 more and didn’t explain until I repeated myself more then once then he said I charged u for the wrong order so u owe me 10 I said what why didn’t I fix it I asked to speak with the manager and he said he was I said please give me some that can help me I’m not paying 10 more if I did he would have over charged me a lady then came to the window and returned my wrong price then charged me for the right one I asked for his name and he would not acknowledge me the lady is the only one she even wrote the name down I had a bad experience that is not a good person that Osorio he didn’t even Apologize for his mistake

Norris Elverton

Please check your food order it is probably wrong. Count your return change also, takes too long to get your food. Bad service all around.

shannon mckenzie

Still rude. And mgts are worthless!!! The most incompetent ppl. For working in fast food. Everytime I ask for no ketchup, I get ketchup. Curly fries are old and rubbery. The management is rude and doesn't do anything about complaints..the kids that work there are too busy playing around or flirting with the customers. And all u get from the owner on Google review is "I'm sorry ur disappointed". Clearly the owner doesn't do anything about the issues cause they keep happening.

Dominga Rodriguez & Maria Martinez

Inconsistent. Inhospitable. Mistake. I've had items left out on multiple occasions. Tried the new smash burger and loved it, but when ordered on another occasion quality was disappointing. The famous Jack's tacos aren't ever consistent either. I've attempted many times to allow this location to redeem themselves, but to no avail. Not worth the price tag or shameful regret. Only times I will go is when I'm a go-fer for family or friends.

Daniel sndvl

I made an mobile order, so get i got home i ate like half of my food, i found a piece of plastic inside my food. Everyone getting food from this place should look closely what is inside your food.

Luisa Arellano

I am far from home so I'm not sure how this place works and I stopped because my 3yr old wanted some fries and nuggets and I went by the drive through and waited a few minutes I said "hello" a couple times and no reply and they was a message on the screen saying something about the system so I thought to myself maybe it doesn't work and went up to the window and explained it to the guy and his response was that It was my fault and I should get back in line and order . I don't see how it's my fault! He could of responded and ask me to give him a minute if he was that busy I dint mind but he dintrespon and his attitude was ugly and rude I understand If he was busy again I wouldn't mine waiting either way going up to the window wasn't going to change the time of my order I expect to wait even longer doing that..it makes me more mad because the food was for my baby

Azucena Oviedo

I've given them a chance 3 different times since our options are very limited here in Ferris. Each time it's been terrible. Absolutely terrible. The wait is ALWAYS ridiculously long. Not even busy but they take for freaking ever. This last time I went I waited a long time and yes its also my fault for not checking but I specifically asked for extra sauces, they repeated that back to me and guess what??? NOT A SINGLE SAUCE WHEN I GOT HOME! And I should have checked knowing each time we've been we have always been missing atleast 1 item. Do not recommend this location at all.

La Donna Wilcher

I went through the drive-through with a co-worker after work, which was about 11 p.m. The Drive-thru cashier was extremely room and more worried about how she looked than her customer's orders. She yelled at me in the drive-through saying "I can't hear you, either speak up or drive around." I drove around and repeated our orders. I wanted the ice cream mocha coffee. She rolled her eyes at me and said, "We don't have that." I asked for an iced mocha then. she asked me, "Is that hot or cold" I got an iced caramel drink. I paid for the drink and asked her to cancel the rest. She said, "WHAT! AFTER ALL THAT I JUST WENT THROUGH, YOU WANNA CANCEL YOUR ORDER? OH, HELL NO!" I was so surprised. I said yes and drove off. I couldn't give this location a 0 or I would have. This is the Ferris location, but to be honest and fair, the Glenn Heights (Dallas County) location off Hwy 35 and Bear Creek gives the same attitude - late at night anyway. Two nights later my co-worker went back and got a burger. She ended up with food poisoning.

Rochelle B

The entire dining room is dirty. Every table, floors everything, including trash all over the ground. All the drinks but a few are out in the drink machine. The service is awful. Took over 30 mins to get our food with nobody else inside and just a few cars in the drive through when we got here. Over 10 cars have gone through the drive through before we even got our food. Almost every employee seems to be on some type of drug and super slow to talk or answer you and when they do respond it’s just “huh”.