Emilie Romero

I ordered both my pizzas well done. One came super pale and raw and one came charred. At least I could recook the raw one and make it decent.

Tim Fraser

Good pizza; staff works hard, but they have a hard time managing the line during high volume order times. There's not a good queue, so everyone just mills about right in front. Cashier usually is also making pizza, so it's hard to flag them down to just pick up your pizza, even if it's already made and paid for. Kind of stressful as a customer. Too bad, because they make really good pizza!

Attempted to place an order for delivery at Cornell. The # given apparently does NOT go to the location in Franklin Market in Ithaca. The woman was rude and argued with us about the address we wanted it delivered to and we couldn't seem to get it through her head it's a college campus. She just kept saying it doesn't show up on their list of accepted addresses, despite the fact we've had things delivered from them before. The call got dropped (or maybe she just hung up). A call back from us got the exact same results. Argument over the address and call terminated on her end. We will NEVER be ordering from Papa Johns again. - We want to talk to someone AT THE ACTUAL LOCATION where the pizza is being made and delivered from, not some clueless corporate call center.

Ordered 2 hrs ago. Food is still not here. Nobody wants to eat stone cold pizza.

Алексей Шевченко

TL;DR: Came for $1 slices on Tuesday, everything went wrong. They lost my first order, then forgot to put two slices in my second order, then I ended up paying $23 for 8 slices of pizza. Suddenly it became very bad. I've ordered here a few times and all was good, but today I made an order, the cashier wrote it down and put the paper right near the desk with my name on it and every position of my order! He asked me to wait for 7 minutes because pepperoni wasn't ready. I patiently waited for 30 minutes and many people after me made their orders. After half an hour I kindly asked another cashier (the first guy disappeared) where my order was. He told me that he knows nothing about my order, and we tried to find this piece of paper near the desk. Unfortunately, our struggle wasn't successful, I guess this paper disappeared with the cashier. I ordered again, but different flavours, because their board was full and they weren't making any new pizzas and were selling only already prepared. Almost immediately I got my new order because all pizza was already cooked. And that was the worst part because it cost me $23 for 8 pieces during $1 slices Tuesday. My bad that I didn't get the receipt because I trusted them. At home I found out that they gave me only 8 slices when I ordered 10 slices. I'm not sure if they forgot slices or just screwed me over on purpose but it was definitely not the $1 slices Tuesday. The pizza was great though, loved its taste. Will not be returning. Also keep in mind that the place is small, crowded and noisy, almost no seats available

Cecily Cox

Guy canceled my order because he said he did not feel like driving g. This was 11/26 and I asked him why, he proceeded to get a violently rude tone over the phone. When I asked for his name he hung up on me. I like Papa Johns better but Domino's from now on. They treat their customers with respect. I was told I might get a refund in 48 hours, but no one gave me any more information . I called customer service, the lady was nice but clueless. Will have to probably challenge on my AMEX. Thank goodness AMEX cares about customer service!

Justyn Butler

If I could give zero stars, that would be too many. I placed our order, waited in the lobby of the hotel for 1.5 hrs, and no one showed. I called the store, they said it has been delivered. So obviously they are eating my pizza and enjoying my tip. This is the most ridiculous operation I’ve ever seen. I will never order Papa John’s again. I know it’s just this store that sucks, but corporate needs to do something about this trash

Rose Adighibe

Saturday November 22. 10pm. The pizza is received was burnt to a crisp. It literally tastes like rubber. How can you serve this to people?

Kirstie Readnower

I placed a delivery order at 4:55pm, it's 7:35pm and I agreed to cancel because the manager said the order had already been sent out, yet I received nothing. Multiple drivers waited for extended periods of time at the store before giving up. At the same time that the manager told me that the order had already been given to a delivery driver, a new driver had accepted the order and was waiting at the store according to the Doordash tracker. The manager said they're really busy (clearly) and people had called out but at a certain point they should have the discretion to stop accepting orders that they can't fulfill in a reasonable time.

Cameron Manley

This place has started running downhill, I'm not sure who the manager is but poor customer service, as well as when I ordered a Garlic Epic Stuffed Crust pizza and the dough is still raw and not fully cooked, the pizza you pick it up and it just falls apart because their is no bottom crust on the pizza. Just overall ordered 5 times and still isnt getting better. I would highly avoid ordering or placing any deliveries from this Papa John's. Absolutely disgusting and a waste of money!

Frank Purrazzi

Ordered delivery. They said it was delayed. Waited 2 hours, still no delivery and then they cancelled it. No phone call. No nothing. Waste of time and space. This place should just close.

Tara F

Ordered pizza and 2 hours later the delivery person said that they left it outside my door did not knock or text and now my food is cold and it’s been sitting outside on concrete. I will never order from you again. The last time I ordered it also took two hours and at least that delivery person knocked out my door to deliver the food.

Heather Alawawda

Placed an order, was told it was $29.67 by customer service, go into the store to pick it up and the went up to almost $40. I order the same thing every time I come here and it’s even less than the $29.67. My order always ran at $28.62. How come I come to pick up my order the price doubled?

Justin Pinette

Placed online order at 10:30 am scheduled to be delivered at 12:00 waited until 1:40 and I called them and said the door dash person left with my food. Never got my food.