Blake Barnett

Slushie tastes like chemicals AGAIN. complained last time, got nothing but a "oh I'm sorry." saving myself the trouble this time, food was good, drink, disgusting and undrinkable. 🤢. *EDIT- "jumbo" popcorn chicken, little more than crumbs, many of which literally were crumbs.

Kenia Perez

I always order the ultimate meat and cheese burrito and it always been perfect but the last 2-3 times I have order it they put tomatoes, jalapeños and onions on the burrito and no bacon at all. I end up having to take all that stuff out of my burrito because that is not what I ordered or want.

Kyra Owens

Everything and the people were great. But I asked for no onion no pickle. And I got extra of both and didn't know until I was home 35 minutes away. I have texture issues with crunchy vegetables, so it was completely inedible for me..

Jenni Parish

Drove through last night around 10 pm, as I was driving through town. I ordered a Jr cheeseburger, add bacon with mayo and ketchup. When the lady read back the order asked if I wanted all the other condiments. I said "No, I just want Bun, burger, cheese, bacon, Mayo and ketchup" she read it back and included onions" I said "No onions I'm allergic" She said "Okay" I have to wait for the order because they cooked fresh tots (which the container had 4 tots in it) When I got the order it was hot, so I waited until I got down the road to open it. The burger was COVERED in onions. It's a good thing I could smell the onions and didn't eat any. But it also had no cheese, and no ketchup and 1 of the smallest pieces of bacon I have ever seen. I called the store. Explained what happened and was told I could come back. I explained I was out of town, I don't live here and will won't be coming back here. I was just driving through. I asked how we could resolve this because I paid 8 dollars for a burger I can't eat and 4 tator tots. Asked if they could just refund my money to the card and the guy that answered thr phone hung up on me. This is completely unacceptable to give someone something that they are allergic to then keep their money. Do not support this business.

Sonya Beavers

They would rather talk and horseplay around then pass your food out the windows they want take 15min on talking while your food is at the window....never again will I go there

Matt Braner

Foot long chilli dog looks like it had been cooked 4 or 5 times a couple days ago. Gross worst sonic i ever been to.

Beth

Just ordered drinks from Sonic. I have always enjoyed their drinks; however, today when we drove up to the window they did not have our order. Then they gave us three large drinks with no ice. I realize this is their busy hour; but, when we.told the cashier there was no ice, he replied. I did not fill the orders. So much for customer satisfaction. NOT RECEIVED HERE THIS TIME.

Tracey Wilcox

Try double checking orders before you hand them out. 2nd time our order was incomplete!!! I really don't think anyplace in Jacksonville can get an order right! That's why 99% of the time we go to springfield!!

Ashley Overturf

I was just at this location in Jacksonville Illinois just getting off work and I ordered a number one combo, an I noticed the African American woman who was working there through the window didn't have a hat on, nor a name tag,eating something out of a white cup while bagging orders an was also messing with her cell phone while bagging up orders. And when I was at the window I also got a big smell of pot when the employee opened the window to take my money. I don't appreciate spending my hard earned money in an establishment with employees who are doing things I know they shouldn't be doing. Please take care of your store or you will lose alot of customers due to poor management.

Kayla Gee

This is from a child’s Wacky Pack meal. (We also had to stop down the road, for straws.) Who serves this to any paying customer, but let alone a child? Do better. 12:10p 9/1/2024

Dawn Spicer

I ordered a chili cheese dog, went to bite into and was instantly disgusted. It’s burnt and at least 3 days old. I tried to take a knife to it and was barely able to cut through it. 🤢 Worst experience that I’ve ever had at a sonic restaurant!