Jamie

Tried the breakfast, asked for gravy on the side, get none! The pancakes hardly qualified to be a piece of paper, half the biscuit was too hard to eat. Most of the time the food is delicious but breakfast needs soft fluffy biscuits and pancakes

Kymberly Dillon

Waited 17 minutes for our food. Our food did have good flavor and was warm which was good after waiting such a long time to get it. As a traveler I wouldn't recommend here because of the time it took, but If I was local and had more time, it wouldn't be such an issue.

Jennifer Lansdale

We managed to get our order in but it was wrong. Already putting food in the warmer before 8:30, when the aren’t supposed to close until 10. We watched them get our food from the warmer. One girl had a really good attitude but the others didn’t. I really hate being a Karen but geez!!

Sherri Cole

Don't even deserve a one star. If there was a minus star this place would get a -5. We got breakfast on our way to work. We ordered a sausage egg and cheese biscuit meal and a plan sausage biscuit meal. Both biscuits was raw. The plan sausage biscuit had egg and cheese. Both hashbrowns was had and nasty. The only thing we consumed was the drinks. I have a allergy that does not allow me to have cheese and egg, that's why I ordered it plan. I looked at my receipt and it was ordered correctly just made wrong. There was 5 females working and 4 of them was just standing there and no one wearing g a mask or gloves. I would be ashamed to work here or even own this place of business with the food and service this bad. I'll wait at the Whataburger line next time matter how long it is up they always get it right. Thanks Whataburger!!!!!

Yotarsha Jamison

Worst customer service ever. Staff was very unprofessional in appearance and performance. I used the drive thru due to the pandemic. I was told my order would be ready in 8-10 minutes...it is currently 27minutes later and the cashier that took my order with this hot pink hair is outside talking to folks at the gas station next door...REALLY? Just give me a refund!

Billy Lemons

Been sitting here 40 minutes waiting on order i ordered in drive thru. Two employees smoking out in front and one of the two goes and talks to his friend in a car when the pulled up. Maybe he should be inside cooking chicken? You only are open in drive thru but you have no chicken? I haven't eaten at a Grandys in years and thanks to this experience I wont be using them again period.

LAM

We went at 8pm, the 2employees were closing up already even though 10pm is closing. Plenty of time for a quick dinner, so we thought. Made to feel unwelcome due to the attitudes. The dining room was blocked off with high chairs and chairs. Won’t return, it’s shameful employees are rude to to customers

Marian Cook

For the past month ,my family and I have been going to the Longview location for one simple thing; the pot roast dinner. This is the third time in the past 30 days we have been told that there is none. The first time we ordered something else ( they forgot our order of okra) and chopped it up to it being almost 9pm even though they dont close until 10. The second time we went STILL no pot roast and they forgot the okra AGAIN. Tonight, We decided that we would call first instead of driving all the way from pine tree and NO ONE BOTHERED TO ANSWER THE PHONE from 630 pm till 730 pm. So tonight on 7/3/2018 we were told there was pot roast and NO gravy and with that my family and I are done trying which is disappointing.The women that work the drive thru are very rude ,curse at each other loudly ,and stop to check phones before checking that the order is in correct. I am looking for a corporate number .

Deana Cox

Wouldn't even give a star, but that's not an option. Went through the drive-thru, Tues, Oct 24. Tried to order, but the girl couldn't hear me, and told me "you need to speak up". Well, considering I'm getting over a cold, and my throat is still sore, I responded, I honestly can't. Her reply, I needed to turn off my vehicle then, because she couldn't hear me. I order, and sit in line for 18 minutes before getting to the window. She through open the window, looked at her screen, turns back to me, and says "8 dollars even". I hand her my card, she runs it, and hands it back to me. She gets my food, and hands it to me. I say thank you, and no response from her. I then say, "well, I guess I should say have a good day since you aren't, and you obviously need one". She laughs a sarcastic laugh, and slams the window shut. It will be a while before considering going there again....

Donna Biggs

As a GM I am really disappointed. Our business refers a lot of people there for lunch and dinner after today the service and rudeness we received I think our business along with our referrals will start going to Denny s. whats sad is even if I speak to a manager they cant undo rudeness.