Dunkin'

Maria R

The food always has freezer burn, very unhappy and now I have no lunch.

J.J. Turk

I would have given 4 to 5 stars for a very friendly staff, however the Caramel Latte tastes the same every time I go to Starbucks but not here. The latte formula changes depending on who was making the coffee. It was perfect for a while but, several times it was so bitter and full of espresso that I could not drink all of it and had to throw it out. Please get the formula straight. Thanks.

Unfair indifferent racist store,we where lined up waiting to order,A white lady run in from the rear entrance an announced here order loud and the cashier take her order over all who was lined up waiting. Manhasset dunkin donuts on pladome rd. Manhasset.

I’ve been going to this dunkin for about a year now & up until recently i had no issues. But the last few times I’ve been here the staff isn’t as friendly, the card machine is always messed up or not working, I’ve been given the wrong order on 2 different occasions & was too far away or already at work and couldn’t go return it, and the manager (forgot her name) is always very punchy & rushes you through your order.

I ordered a sugar-free latte, but the staff inside put sugar in it because of chatting. And one staff is rude. Never come back !

7/20/21 Udate Lines out the door using one register when they have two upfront. Understaffed perpetually. How NOT to run a busines. The monies I watch walk out the door daily is staggering. 👎👎👎 6/20 update. Another horror show experience. 11.26a.m and line out the door. Never properly staffed so people walk out and you lose revenue just like I did walked out disgust. Hire more servers!!! 6/17 at 2.22p.m and wondering why it takes 30 minutes to serve 3 customers. Very slow and poor service today. Watching many walk out as I wish too if I wasn't so thirsty. This seems to always happen here when the regular staff is off.

The worst coffee I ever try. And when I came back and said,, that not a coffee, it’s a water make me better one “,she said ,, Its coffee “.Not even sorry. Waist money. Definitely not recommend.

Worst service I ever experience don't know how they are still in business, i wanted the owner to be aware of the morning team especially the lady who wears the turban she should be fired very rude and unprofessional

Please don’t go to this store, the service from here is horrible! I will give zero star if there is an option. The staff is so rude to the customer. However, the manager came over and blamed the customer instead. Can’t believe it! The owner of this store - if you wanted to continue doing the business, please improve and make changes. We deserve a better service from Dunkin.

Waited a long time to make an order as they had a bunch of pickups - makes sense. However - once we finally got to place an order (10 munchkins and a donut), she proceeded to ask the person after us and started making their order first while we stood waiting. She took another person’s order first before starting on ours. Unfortunate that our walking distance donut shop is so rude and seemed to prioritized caucasian customers first, but good to know we don’t need to return.

Everytime I order an iced coffee beverage from this location on Uber or Doordash etc, it ends up tasting horrible!!!! The packaging also is very messy -my drinks ends up half in the bag.

Update 4/17/23 Still the champion at the absolute worst customer service as I walked out yet again as 1 person making sandwhiches and "serving" counter with a dozen or more irate customers waiting, not happy and ultimately leaving with me. How does this location stay open with all the money that waks out in sales is beyond me!!! ZERO STARS Update 09/08/2022 Still insufferable wait times for simple coffee drinks. 2 registers yet they insist on using only 1 while customer after paying potential customer walks out due to ridiculously long lines. This place Sucks!!! UPDATE 7/29/2021 WALKED OUT AGAUN AS LINE IS OUT THE DOOR. Cant believe a business let's all this money walk out the door on a regular basis. Worst store, worst service and worst manager who refuses to use second cash register even if twenty customers are waiting. Corporate office should only know how many customers walk out disgusted and sales they lose hourly. What a disgrace. Love the coffee and the other staff but this is not the first time I have had to walk out and leave cause they are mismanaged and the line is endless to get even just a cup of coffee. Change this reoccurring problem and I will rate you 5 stars.

AVOID:Got a breakfast sandwich and a matcha. Mind you I get my drinks often and worked for the company. I can tell when the drink is done incorrectly before drinking it. So I kindly asked the woman work that morning if she could add one more scoop of matcha bc it had a watery look compared to its normal green. And she rudely said No you just need to shake it. 1st of all you are supposed to shake it and Second it was still light and she refused. RETRAIN your morning staff

Went there this morning for breakfast for myself and daughter and the lady burnt my bagel and bacon, when I got to work and realized. I called and spoke to the manager and she didn’t even care, she just said she would refund me like it was a usual thing for them. She didn’t even care to resolved the problem by training the lady to do better. She just kept saying she would refund me. The principal is not the money lost it’s the fact that I don’t have breakfast and I would’ve had to drive all the way back there for a refund. They need to do better. I wish I could’ve post the picture I took of this burnt bagel twist and bacon, had to throw that shit in the garbage.

Don’t go to this store, the service is terrible! I will give minus star if there is an option. The staff is so rude to the customer. So the quality of the drink and food are also very poor. It's hard to believe that such a nice neighborhood would have this Dunkin’ with such bad quality and service.

Just wanted the owner to be a ware coz everyone is super nice in plandome rd. I come almost every day to buy small drink. Last tkme i was on 1.27.25 The young lady with the hijab not sure ethnicity...VERY RUDE. NOT NICE AT ALL I put the date on purpose so owner know schedule. it shouldn't be cold atmosphere and rudeness. Over all good drinks. Hispanic girl very nice

Renee James

Went there this morning for breakfast for myself and daughter and the lady burnt my bagel and bacon, when I got to work and realized. I called and spoke to the manager and she didn’t even care, she just said she would refund me like it was a usual thing for them. She didn’t even care to resolved the problem by training the lady to do better. She just kept saying she would refund me. The principal is not the money lost it’s the fact that I don’t have breakfast and I would’ve had to drive all the way back there for a refund. They need to do better. I wish I could’ve post the picture I took of this burnt bagel twist and bacon, had to throw that shit in the garbage.

Chris

Don’t go to this store, the service is terrible! I will give minus star if there is an option. The staff is so rude to the customer. So the quality of the drink and food are also very poor. It's hard to believe that such a nice neighborhood would have this Dunkin’ with such bad quality and service.

Adrieana Millington

Worst service I ever experience don't know how they are still in business, i wanted the owner to be aware of the morning team especially the lady who wears the turban she should be fired very rude and unprofessional

petya abrams

Just wanted the owner to be a ware coz everyone is super nice in plandome rd. I come almost every day to buy small drink. Last tkme i was on 1.27.25 The young lady with the hijab not sure ethnicity...VERY RUDE. NOT NICE AT ALL I put the date on purpose so owner know schedule. it shouldn't be cold atmosphere and rudeness. Over all good drinks. Hispanic girl very nice

kitty Xiong

Please don’t go to this store, the service from here is horrible! I will give zero star if there is an option. The staff is so rude to the customer. However, the manager came over and blamed the customer instead. Can’t believe it! The owner of this store - if you wanted to continue doing the business, please improve and make changes. We deserve a better service from Dunkin.

Adam Qi

I ordered a sugar-free latte, but the staff inside put sugar in it because of chatting. And one staff is rude. Never come back !

Sara P

Everytime I order an iced coffee beverage from this location on Uber or Doordash etc, it ends up tasting horrible!!!! The packaging also is very messy -my drinks ends up half in the bag.

MERCY !!

AVOID:Got a breakfast sandwich and a matcha. Mind you I get my drinks often and worked for the company. I can tell when the drink is done incorrectly before drinking it. So I kindly asked the woman work that morning if she could add one more scoop of matcha bc it had a watery look compared to its normal green. And she rudely said No you just need to shake it. 1st of all you are supposed to shake it and Second it was still light and she refused. RETRAIN your morning staff

Dimitriy Borukhov

The worst coffee I ever try. And when I came back and said,, that not a coffee, it’s a water make me better one “,she said ,, Its coffee “.Not even sorry. Waist money. Definitely not recommend.

Elder Theophilus Stephens

Unfair indifferent racist store,we where lined up waiting to order,A white lady run in from the rear entrance an announced here order loud and the cashier take her order over all who was lined up waiting. Manhasset dunkin donuts on pladome rd. Manhasset.

Jianqin Jay Wang

Waited a long time to make an order as they had a bunch of pickups - makes sense. However - once we finally got to place an order (10 munchkins and a donut), she proceeded to ask the person after us and started making their order first while we stood waiting. She took another person’s order first before starting on ours. Unfortunate that our walking distance donut shop is so rude and seemed to prioritized caucasian customers first, but good to know we don’t need to return.

Plush POV

I’ve been going to this dunkin for about a year now & up until recently i had no issues. But the last few times I’ve been here the staff isn’t as friendly, the card machine is always messed up or not working, I’ve been given the wrong order on 2 different occasions & was too far away or already at work and couldn’t go return it, and the manager (forgot her name) is always very punchy & rushes you through your order.

Scotty 2Hotty

7/20/21 Udate Lines out the door using one register when they have two upfront. Understaffed perpetually. How NOT to run a busines. The monies I watch walk out the door daily is staggering. 👎👎👎 6/20 update. Another horror show experience. 11.26a.m and line out the door. Never properly staffed so people walk out and you lose revenue just like I did walked out disgust. Hire more servers!!! 6/17 at 2.22p.m and wondering why it takes 30 minutes to serve 3 customers. Very slow and poor service today. Watching many walk out as I wish too if I wasn't so thirsty. This seems to always happen here when the regular staff is off.

Scotty Hotty

Update 4/17/23 Still the champion at the absolute worst customer service as I walked out yet again as 1 person making sandwhiches and "serving" counter with a dozen or more irate customers waiting, not happy and ultimately leaving with me. How does this location stay open with all the money that waks out in sales is beyond me!!! ZERO STARS Update 09/08/2022 Still insufferable wait times for simple coffee drinks. 2 registers yet they insist on using only 1 while customer after paying potential customer walks out due to ridiculously long lines. This place Sucks!!! UPDATE 7/29/2021 WALKED OUT AGAUN AS LINE IS OUT THE DOOR. Cant believe a business let's all this money walk out the door on a regular basis. Worst store, worst service and worst manager who refuses to use second cash register even if twenty customers are waiting. Corporate office should only know how many customers walk out disgusted and sales they lose hourly. What a disgrace. Love the coffee and the other staff but this is not the first time I have had to walk out and leave cause they are mismanaged and the line is endless to get even just a cup of coffee. Change this reoccurring problem and I will rate you 5 stars.