Starbucks

Roya Lavian

The overpriced coffee was very lukewarm and the servers were kind of on the unfriendly, rude side. Did not appreciate that at all. They need to work on their customer service skills because this particular branch always seems to be lacking in that department. Was not impressed and if wanting to return to Starbucks, will probably try not to go to the one on Doheny/Olympic as much as possible. Disappointing.

Richard Latman

You can order your Starbucks from your house if you live 45 minutes away and when you get there it still won't be ready. The problem with this Starbucks isn't management because they've got a very involved manager who tries very hard but it's staffing. They allow employees who reorder and prioritize randomly which means that you never really know when your orders going to come out no matter how early you order it

Priscilla B

Asked for light foam on a basic vanilla latte. There ended up being a ton of foam still and the cup wasn’t all the way full. Disappointed. Plus they were out of sleeves and didn’t double cup it, I had to ask for an extra cup.

Shaya Benjy

This Starbucks has always been convenient, and I’ve been coming here for years. Unfortunately, I’m honestly disappointed in how rude and dismissive the staff can be. Over the years, I’ve witnessed multiple arguments and even fights break out between random strangers, and the way the staff handles these situations is concerning. Most recently, a conflict broke out between a grown adult and a minor. The teenager was simply minding her business, wearing a tank top and jeans, when an adult started harassing her and trying to pick a fight, cursing her out. Instead of stepping in or at least ensuring the teenager’s safety, the staff chose to serve the adult while refusing to take the teenager’s order. I understand employees can’t always “take sides,” but when it’s a child being cussed at and threatened by an adult, basic decency and responsibility should come into play. The manager handled the situation terribly, no support, no apology, no refund. Just rude, immature behavior. Sadly, this isn’t an isolated incident, I’ve seen similar things happen here before, even including stuff like people nearly getting into fist fights, AND STILL all the staff stood there as if it was nothing. Im not sure if this is some sort of policy but simply just trying to protect someone really isnt taking sides nor is it that hard to do. The teenager resulted in TEARS on the phone with her mother, as expected. Honestly disgusting. After years of giving this location chances, and giving them my money, I’m done. It’s unacceptable to stand by while a teenager is put at risk. SHAME on the manager for treating this as if it was okay.

Myranda Krider

Only giving two stars because the drinks always taste horrible. Burnt coffee or not enough creamer, always bitter coffee. Every Starbucks location is different and this one is “not it”. Service is great though

Amy Yuvianka Diaz Davila

I really like the iced matcha latte, but Ultimate is putting too much ice and not enough liquid in this location. In two or three gulps the drink is gone

Walter Huezo

OUTRAGE , Humiliating, Racist Treatment at Starbucks Beverly Hills (Store #671-312)
Date: September 18, 2025
To: Starbucks Corporate I am writing with absolute outrage and disgust over the humiliating and racist treatment I suffered this morning at your store located at 9049 Olympic Blvd., Beverly Hills, CA 90211 (Store #671-312). I have been a loyal Starbucks customer for years, but what happened today was beyond unacceptable , it was degrading, racist, and unforgivable. I entered with my 2-year-old granddaughter, ordered a Venti Cappuccino and a Sausage, Cheddar & Egg Sandwich and a Apple Juice . My granddaughter began crying , as toddlers do. While I was on the phone with her mother to help calm her, one of your employees (the person working at the mobile orders counter, wearing thick black glasses) made rude, demeaning hand gestures, signaling me to silence my granddaughter. When I confronted him, he arrogantly claimed he was “just asking me to calm her down.” His excuse does not erase the public shaming, humiliation, and discriminatory intent of his behavior. I was singled out in front of a room of mostly white customers. I have personally witnessed countless white children crying and screaming inside Starbucks stores, and NEVER have I seen a manager or employee confront those families. The only difference here? I am Latino. What happened to me was racism , blatant and ugly. This was not a misunderstanding. This was a deliberate act of humiliation and bigotry from a Starbucks employee abusing his position. Starbucks claims to represent inclusion and respect. What I experienced was the exact opposite: hostility, bias, and open discrimination. I DEMAND: * A full and immediate investigation. * Disciplinary action against this employee (up to and including termination). A formal written apology from Starbucks Corporate addressed to me and my granddaughter. Mandatory anti-bias and cultural sensitivity training for the entire staff at this store. If Starbucks thinks I will accept a generic response or empty corporate statement, think again. What happened was traumatizing, humiliating, and discriminatory, and I will escalate this complaint to civil rights organizations, the media, and community leaders if necessary. I expect a serious, written response from Starbucks Corporate without delay. Do not minimize this,your employee’s conduct was racist, offensive, and absolutely unforgivable.

Pmyster

Restroom ran out of soap and i had to walk to my car (couple blocks away) to get sanitizer and come back. Your restroom needs to be checked by the current staff or having more employees.

Shani Kronos

I visit this starbucks often. Recently they hired new baristas who have no clue on how to make coffee.The tall young guy wearing a cap was flirting with a customer and messed up my coffee. When i asked him about it. He quickly apologized and remade the coffee and it tasted terrible. You need to focus on your job sir. Flirt after work..

Nina Zani

I love this place, I go there twice a week, always greeted, great service, smiles, manager makes sure he takes care of customers fast. Unfortunately about a month ago I was given the wrong coffee and the lady tried arguing with me about what I had ordered. Today Tuesday again, service was horrible, diferent staff members that looked upset, attitude from lady that helped me. I ordered two wraps and both wraps were cold and my mom and I got sick and I was worried for my mom because she's an elderly lady. I hope this staff gets the proper training when warming up the food and learn how to greet customers. One again I go here twice a week at 6am before work and it's been good except for these two times.