Five Guys

The fastest Panera Bread I ever been. Shopping plaza is also very nice.

I didn't get any food here, but I am part of the sipper club (get it, it's a great deal!) and I stopped in to get a tea since I was at Ulta. Nice set up! The girl that helped me super nice even though I was only getting my free(ish) drink! I will definitely stop by here to get my favorite salad.

Era of Panera? Yes, thought I’d share a fact that the Panera on Portico in The Collection delivers on the brand promise. You can go to any of the Starbucks around and you can get your overly sweetened caffeinated drinks and long lines. At this location, the line moves. And yet you’re never rushed. The Panera Baristas, “Paner-istas” @ this location truly give you service with not only a smile, but with sincerity. Whether you’re a first time customer or a regular, whether behind the counter or in the dining area, you are greeted and treated with exceptionally nice decent hard-working “people” people. Whether you’re grabbing a coffee, breakfast, lunch, brunch, snacks, dinner, or quite simply the bread at this Panera Bread, you can’t go wrong… 😁

Marisol Markham

Compared to all the other Panera Bread places I've been to, this one takes the cake. Food is great, service is quick and atmosphere is pleasant.

Sandy Sinn

This place is good! Food is fresh and delicious. Staff is helpful and the restaraunt is clean. Busy atmosphere. Always a value for the money and excellent meals. We love Panera!

Jason Schwartz

Era of Panera? Yes, thought I’d share a fact that the Panera on Portico in The Collection delivers on the brand promise. You can go to any of the Starbucks around and you can get your overly sweetened caffeinated drinks and long lines. At this location, the line moves. And yet you’re never rushed. The Panera Baristas, “Paner-istas” @ this location truly give you service with not only a smile, but with sincerity. Whether you’re a first time customer or a regular, whether behind the counter or in the dining area, you are greeted and treated with exceptionally nice decent hard-working “people” people. Whether you’re grabbing a coffee, breakfast, lunch, brunch, snacks, dinner, or quite simply the bread at this Panera Bread, you can’t go wrong… 😁

Sean Cowen

Dined in today and while there saw the best worker in action - he was cleaning the tables, chairs and floor. Thorough, productive and courteous to customers - great job!

Rosanna Duran-Carlson

I didn't get any food here, but I am part of the sipper club (get it, it's a great deal!) and I stopped in to get a tea since I was at Ulta. Nice set up! The girl that helped me super nice even though I was only getting my free(ish) drink! I will definitely stop by here to get my favorite salad.

Good food love the turkey bacon avocado blt the mix juices are delicious the soup aswome

Alan Renteria

Good food love the turkey bacon avocado blt the mix juices are delicious the soup aswome

Quite disappointed with my last visit after all the hypes from Panera refreshing their menu. $13 for half a sandwich and literally 1 cup of soup - these are kids portion! Other than portion, their food always tasted good . . . Been a while since I've visited Panera and missed the bagels, they smelled so good especially after toasted and with a heaping pile of cream cheese just pure bliss! Opted for text messaging to let me know when order is ready for pickup, this works great if you're not in a hurry! Tue's baker's dozen for the win! . . . Original review: Improvement can be made toward the rapid pickup service - most of the times, my order is not ready and it's usually a cookie or something that doesn't require any preparation.

I prefer Panera bagels over their competitor next door but It’s becoming more common that Panera is out of bagels and other breads. It’s strange to walk in and see empty shelves so early in the morning at a place that makes pan( bread). Panera use to have really good bagels, with good service. Not anymore. I noticed the whole atmosphere is off, it’s not as welcoming with enthusiastic friendly staff as there was before. Hope they get back on track. My last visit was last Friday @10:22 and no bagels to be sold and was told there hadn’t been that morning, so they didn’t sell out they just didn’t have them.

SJ

Quite disappointed with my last visit after all the hypes from Panera refreshing their menu. $13 for half a sandwich and literally 1 cup of soup - these are kids portion! Other than portion, their food always tasted good . . . Been a while since I've visited Panera and missed the bagels, they smelled so good especially after toasted and with a heaping pile of cream cheese just pure bliss! Opted for text messaging to let me know when order is ready for pickup, this works great if you're not in a hurry! Tue's baker's dozen for the win! . . . Original review: Improvement can be made toward the rapid pickup service - most of the times, my order is not ready and it's usually a cookie or something that doesn't require any preparation.

Marie

I prefer Panera bagels over their competitor next door but It’s becoming more common that Panera is out of bagels and other breads. It’s strange to walk in and see empty shelves so early in the morning at a place that makes pan( bread). Panera use to have really good bagels, with good service. Not anymore. I noticed the whole atmosphere is off, it’s not as welcoming with enthusiastic friendly staff as there was before. Hope they get back on track. My last visit was last Friday @10:22 and no bagels to be sold and was told there hadn’t been that morning, so they didn’t sell out they just didn’t have them.

3 days ago would have left a raving 5 star review. Went back again today to have the same meal as last time. Was SO disappointed to see they had removed the Mediterranean bowl that my husband and I both ordered and loved last time. And they removed the flat bread pizza my daughter ordered. We ordered the Mediterranean salad... nowhere near as good or as filling. Please change your menu back. New menu would not inspire repeat business.

Christine G

3 days ago would have left a raving 5 star review. Went back again today to have the same meal as last time. Was SO disappointed to see they had removed the Mediterranean bowl that my husband and I both ordered and loved last time. And they removed the flat bread pizza my daughter ordered. We ordered the Mediterranean salad... nowhere near as good or as filling. Please change your menu back. New menu would not inspire repeat business.

I like the salad and sandwiches combo you can get. The chicken in the salads aseemed questionable but over all I enjoyed the meal. I got a tuna sandwich and it was alright: good lunch options - update I had given this place 4 stars but now 2 due to getting undercooked chicken yesterday🙅🏼‍♀️

Kayla Brandlen

I like the salad and sandwiches combo you can get. The chicken in the salads aseemed questionable but over all I enjoyed the meal. I got a tuna sandwich and it was alright: good lunch options - update I had given this place 4 stars but now 2 due to getting undercooked chicken yesterday🙅🏼‍♀️

Went in this morning to pick up pastries and there was one person in front of me. The cashier left cash register area to head 2 bagels and then take them to the back. We waited for just over 8 minutes before she reappeared and 5 more people in line. No sorry for the wait or anything. This was very poor customer service. Management needs to be plan their staffing and how they manage the walk in customers.

The service was mediocre. They don’t carry condiments other Paneras carry. The server practically threw our plate on our table when our food was ready and to top it off it was cold. The cashier was rude. Stopped here on a whim on our trip to Santa Barbara, won’t do that again.

Mary Ellen Lefler

Went in this morning to pick up pastries and there was one person in front of me. The cashier left cash register area to head 2 bagels and then take them to the back. We waited for just over 8 minutes before she reappeared and 5 more people in line. No sorry for the wait or anything. This was very poor customer service. Management needs to be plan their staffing and how they manage the walk in customers.

All Panera locations and offerings have seriously gone far downhill! This location is the worst I've been to so far, after coming to these establishments for more than 10 years, it costs an average of $11 to get a substandard made soup and half sandwich, which used to be like $6.79. The bread used to be amazing, and now even that basic is doughy, and lackluster. See pix of the sourdough bread bowl that has zero crunch and is half full when brought to the table. This particular location is especially dirty.... had to go to 5 tables before finally settling and wiping off a "clean" one from the piles of debris. I can't bring myself to finish this or pay for this over commercialized garbage again at premium prices. Done. Sad....I used to be a regular customer, minimum one a week. Oh yes... and they didn't bring me a spoon for my soup.... and said they would be back. Never did till I reached someone down, and they gave me a to go plastic spoon lol. Keep it classy guys! Not.

Amber Lynn

All Panera locations and offerings have seriously gone far downhill! This location is the worst I've been to so far, after coming to these establishments for more than 10 years, it costs an average of $11 to get a substandard made soup and half sandwich, which used to be like $6.79. The bread used to be amazing, and now even that basic is doughy, and lackluster. See pix of the sourdough bread bowl that has zero crunch and is half full when brought to the table. This particular location is especially dirty.... had to go to 5 tables before finally settling and wiping off a "clean" one from the piles of debris. I can't bring myself to finish this or pay for this over commercialized garbage again at premium prices. Done. Sad....I used to be a regular customer, minimum one a week. Oh yes... and they didn't bring me a spoon for my soup.... and said they would be back. Never did till I reached someone down, and they gave me a to go plastic spoon lol. Keep it classy guys! Not.

Make sure you check your food all the way when you pick up (even dinning in) once you take it and they made it wrong, they won’t fix it. Basically saying deal with it we don’t care about our customers. My boyfriend is going to post about it on his social media with his millions of views. We will tag you

Disappointing Experience at Panera Bread - Missing Items and Inadequate Resolution My recent visit to Panera Bread at The Collection in Oxnard left much to be desired, resulting in a frustrating experience. Here's a detailed account of the issues faced during this visit: **Issues Faced:** 1. **Missing Items in Order:** The initial order included only one bread bowl, one bread, one sandwich, and two bags of chips, despite the purchase of two sandwiches. This oversight caused inconvenience and disappointment. 2. **Ineffective Communication:** When reporting the issue to the staff over the phone, there was a lack of effective communication. The employee failed to provide a name and suggested a return to the restaurant for a fresh sandwich without offering any compensation for the inconvenience. 3. **Incomplete Resolution:** Upon returning to the restaurant, the promised sandwich was not ready, leading to additional wait time. To further complicate matters, upon checking the bag, it was discovered that only the sandwich and another bag of chips were included, lacking any compensatory items. 4. **Inadequate Compensation:** The staff failed to provide any form of compensation for the inconvenience caused by the incorrect order, the need for a return trip, and the subsequent delay in enjoying the purchased items. 5. **Quality Compromised:** The need to reheat the food at home due to the extended commute resulted in a compromised dining experience with cold food. **Conclusion:** This experience at Panera Bread was marred by poor attention to detail, ineffective communication, and an inadequate resolution process. The overall quality of service and customer satisfaction suffered significantly. **Recommendation:** Based on this experience, it's suggested that Panera Bread at The Collection in Oxnard reassess its order fulfillment processes, enhance communication with customers, and consider offering appropriate compensation in situations where mistakes are made to ensure a more positive customer experience.

Extremely poor service times even in non busy situations they continue to make you stand and this is something very specific to this location In collection area. They continue to ignore you and do their best to not acknowledge your presence for as long as they afford to do. The young girl who identified herself as a manger has poor social skills, no eye contact, she talks facing away from you and informed me her mother is a manager at that place. Anyways will never be going back as it’s just simply degrading and waste of your time

Kierstin Jenkins

Make sure you check your food all the way when you pick up (even dinning in) once you take it and they made it wrong, they won’t fix it. Basically saying deal with it we don’t care about our customers. My boyfriend is going to post about it on his social media with his millions of views. We will tag you

Valeriy Derehuz

Terrible breakfast! Souffle was over baked and 50% less ingredients like usual!! Brfst chipotle sandwich is ❄️ cold.

Oh adams

Extremely poor service times even in non busy situations they continue to make you stand and this is something very specific to this location In collection area. They continue to ignore you and do their best to not acknowledge your presence for as long as they afford to do. The young girl who identified herself as a manger has poor social skills, no eye contact, she talks facing away from you and informed me her mother is a manager at that place. Anyways will never be going back as it’s just simply degrading and waste of your time

Andrew Franco (Genji)

Disappointing Experience at Panera Bread - Missing Items and Inadequate Resolution My recent visit to Panera Bread at The Collection in Oxnard left much to be desired, resulting in a frustrating experience. Here's a detailed account of the issues faced during this visit: **Issues Faced:** 1. **Missing Items in Order:** The initial order included only one bread bowl, one bread, one sandwich, and two bags of chips, despite the purchase of two sandwiches. This oversight caused inconvenience and disappointment. 2. **Ineffective Communication:** When reporting the issue to the staff over the phone, there was a lack of effective communication. The employee failed to provide a name and suggested a return to the restaurant for a fresh sandwich without offering any compensation for the inconvenience. 3. **Incomplete Resolution:** Upon returning to the restaurant, the promised sandwich was not ready, leading to additional wait time. To further complicate matters, upon checking the bag, it was discovered that only the sandwich and another bag of chips were included, lacking any compensatory items. 4. **Inadequate Compensation:** The staff failed to provide any form of compensation for the inconvenience caused by the incorrect order, the need for a return trip, and the subsequent delay in enjoying the purchased items. 5. **Quality Compromised:** The need to reheat the food at home due to the extended commute resulted in a compromised dining experience with cold food. **Conclusion:** This experience at Panera Bread was marred by poor attention to detail, ineffective communication, and an inadequate resolution process. The overall quality of service and customer satisfaction suffered significantly. **Recommendation:** Based on this experience, it's suggested that Panera Bread at The Collection in Oxnard reassess its order fulfillment processes, enhance communication with customers, and consider offering appropriate compensation in situations where mistakes are made to ensure a more positive customer experience.