Omar

Very cool place with fast food, ice cream, and groceries. I had the banana bread sundae which was delicious but a little on the rich side. The place need a bit of housekeeping and cleanup. The staff was also very unfriendly and cold. As much as I like the concept and the quality I was turned off by the service received.

+24

Andrew

wouldn’t recommend coming to this location guy with the mustache keep touching his nose and scratching his head and with out washing his hands continue to prep my order. I had to repeat my order 3 times and yet my order was still wrong not the first time having this problem here.

Kyle Cotterell

Good food and ice cream but they seem to be habitually understaffed. You can expect to wait and wait and wait for the chance to order them wait some more for it to be made. You might be better off going somewhere else for a treat.

missnija

Stood their for about 5 minutes with at least 5 people working. The one cashier just stared at us and didn’t take our ice cream orders. Then a woman who appeared to be a manager didn’t do anything but ask who was working the front. Eventually the line grew to about 10 people waiting. We just bought ice cream out the store instead and left. Never had this experience before at Braums. Kind of ridiculous as to why the cashier was unable to work the register and ice cream line since they were the only person at the front.

Araceli Mares

Place was dirty, the seats and tables were not clean. Very sticky you could see all kinds of stains on tables and seats were dirty. I do need to say Britney the cashier was Excellent very friendly and polite. Quik service on food and ice cream.

Hawkfire

No service, long wait times, cold food. We were here for a soccer tournament. After our first game we had time for breakfast, so we decided to visit this location. The opening shift was 3 employees that we could see. One was at the drive through window the other two were talking and then randomly doing a task then back to talking. They did see us waiting to order. We finally ordered and waited for our number to be called. We got our cups and went to fill our cups. We were hiven a coffee cup for the fountain drink, so I went back to the counter to request the large drink I ordered and I had to wait 5-8min before one of the ladies decided to finally stop talking and come over. They did see me. We made eye contact multiple times. The drink station was dirty and had not been wipped down in what looked like a while. It should have been clean as it was 8:00 am and closing shift should have deep cleaned. There were 3 people in front of us. It took over 40min for our food to arrive. We ordered biscuits and gravy, hashbrowns, a burrito, a breakfast plater, coffee and fountain drinks. Unfortunately we didn't even eat half of our food. The biscuits were chewy and rubbery and hard all at the same time. The gravy had sausage pieces torn up & somewhat mixed in, not cooked in. The breakfast plate was cold sausage and food. The burrito was soggy. The hashbrowns were room temp and soft, no crunch or warmth at all. We didn't have time to reorder or complain so we just left. Even if we had informed the staff of the terrible food quality, I'm sure nothing would have been done as they did not care about the customers.

Ino Flores

The order taker and probably was the cashier at the first window , the individual was rushing me with me placing my order then I come up to the first window and the kid (james) with his cap side ways not a good presentation

Sarah Sawyers

I ordered a burger with a medium fry. They gave me a small fry with literally 8 total fries in the bag. Didn’t realize until I got home. What a disappointment.

Bob Forrest

Service level… very poor. Manager on duty was not leading team. Hard to even tell who was the Manager… I had to ask. Line was almost out the door and employees were not helping move the line. Customer were obviously unhappy, a few walked out. Food was cold and our order came out in swifts. When addressed with Mgr, reply was sorry we are short staffed. They might have been understaffed , but the the bigger issue was, no direction or leadership from the Manager. I felt sorry for the employees!!

Samin Esth

A kid name Kenderian or something like that treated me and my 2 years old daughter with such an attitude. At first, I wanted to frozen yogurt, but he ended up giving me a messy melting frozen yogurt and when I told him I do not want that since it was dripping all over the cone, he rolled his eyes at me and his side, and then he handed me this. Please stop hiring high school. Kids would attitudes.

+1

Alex Carrillo

Wow that was awful. Walk in, it takes forever to get acknowledged by an employee. Finally, A CHILD waltzes up and takes my order. Couldn’t have been older than 8 years old. I guess this place employs child labor. Finally place my order (#5 combo) and get upsold to large fries and large soda, but no cup was provided (I guess 8 year olds are forgetful). I didn’t have to wait long for my order to be fulfilled, but that speed came at the huge cost of accuracy. What I got was a bland, lukewarm burger. The cheese wasn’t melted, and there was NO BACON! How do you mess that up? The “large” fries left much to be desired, and were ice cold. I have no idea how that managed to go out. What is going on here?! Didn’t even bother to try to get a refund. Attempting so would mean standing around and then surely having to plead my case to an 8 year old. When I moved to Texas, everyone sang praises about how great Braums is. Maybe the ice cream is great, but their burgers and customer service are trash. I would not recommend anyone go here.