The food was tasty and fresh. However we got the impression that everything was measured or portion controlled in plain sight. Not something we appreciate. This was our first visit to Chipotle. Unclear whether we will go back.

Kyle Dzugas-Smith

Sometime this place aint bad; other times, like when its later… its not as nice a place to eat…. yea

Sarah Meehan

We got here at 8:15 there was no white rice left and no ice. They close at 11, how could there be no white rice or ice left when they are open for another 3 hours? The entire to go area had no food - it seems they cut corners and it reads to me as lazy because they don’t want to replace the rice or make more white rice.

Samet Çınar

I got one chicken bowl with extra protein. Rice was super salty and if you dont like the fat, you should separete the fat from chicken. I paid $18 for this food.I could not finish. So it was bad experience. Personal was nice but food is not.

Second time I find things on food First it was plastic now this insect Paid 20 plus for this plate and a juice .

Ordered for pick up. Burritos were poorly constructed. Ice cold when I picked it up after 5 minutes of it being ordered? Tables were disgusting, floor was sticky. Ordered chips and queso, and a chips and guac. What did I get? I got 1 bag of chips, no queso and 2 cups of guac. What????? The woman working there just handed me my food and turned around and hightailed for the back, forgetting to hand me my drink that I ordered. I understand you want to go home(it was roughly 9:30pm) but this is insane. Payed extra money for something I never got and got something else for… no reason? This chipotle gets worse and worse every time we order from there.

Matt Halloran

I am writing to formally report serious issues at your restaurant located at: 1501 Old Country Rd Riverhead, NY 11901 During my visit, I observed unsanitary conditions, unprofessional staff behavior, and multiple food availability failures. The dining room was also in unacceptable condition. Food all over the tables, garbage on the floor. We attempted to order chicken tacos and a bowl but we were informed that chicken, cheese and both options of brown rice were unavailable. When my son attempted to order a kids’ taco, he was rushed and treated rudely by an employee. When asked if we want lettuce the employee just threw a handful of lettuce at the food and most fell on the counter and floor At checkout, we were told small chips were unavailable and were required to purchase adult-sized chips. A request to be charged appropriately, given the limited availability, was denied. We asked for the chicken price and were denied. This experience was unacceptable and reflects poor cleanliness standards, inadequate customer service, and lack of operational readiness. I expect this matter to be reviewed and addressed promptly.

G

I order from here probably once or twice a month and always receive a decent sized portion. Today on 12/17/25, late in the evening, the 3 bowls I received were barely full. This is what “extra beans” looks like and two of the bowls are missing things we ordered. I won’t be returning for a while, not worth it for the price you’re paying. You’re better off making it at home.

Kristal Dewey

They gave me a bowl half full and looks half eaten, I always go here and it’s usually okay but today they really disappointed me

Valued Customer

In what can only be the perfect set up for a television prank, chipotle will only allow you to order an adult quesadilla online. Thus, you can be in the restaurant and they will make it in the restaurant, but you cannot order it while you are in the restaurant directly through an employee. This appears to be the only menu item, that cannot be ordered directly through a person in the restaurant. We went in as a family of four, seeking two adult quesadillas and other dishes, but were unable to order the quesadilla because we did not have our phones on us. We spoke to the manager, and they said “that’s how chipotle works.” I responded, that’s how “chipotle doesn’t work.”

Anna Wilson

The 26th of this month I found burnt food that tasted awful, I went back to tell the supervisor the next night on the 27th about it, and he was being unprofessional, and than the young lady that was their serving the food was being rude, and giving me a bad attitude. This happend last night.

Jenn R

Extremely dirty environment. The workers serving the food don’t wear hair nets and I found a long strand of black hair in my to-go burrito bowl. The countertops are filthy and there’s no forks sometimes. The workers give the dirtiest looks for simply asking a question and/or when ordering two bowls. This is unfortunate because I’ve had good experiences at other chipotle locations.

Gwuapoo

Place was dirty. No where to sit, floors and tables were dirty even worse the countertops where they serve your food were disgusting. They contaminate all the food from spilling it in other trays and then when you ask for cheese theres lettuce in the cheese bin. Or if you ask for sour cream and theres corn and tomatos and cheese in there. Very gross and un appetizing. This chipotle needs new staff they all look misserable and are no help. The lady at cashier whispers when she talks and cant hear a word they say.

Darlene Vasquez

Terrible service even for pick up! They do not greet you and they have an attitude when you ask if your order is ready! Food in the bag was a mess. Chips tasted burnt. Horrible.