Dunkin'

Miguel Osorio

Costumer services horrible staff bad instead of helping people they just saying go to the kiosk not everybody know how to used the kiosk

Ger Delozier

So i was returning from my camping trip and as i returned to civilization i really need a coffee from dunkin as i normally do day to day everyday i went excited to get a coffee and donut as i do daily when i arived the line was empty i rushed to to the front saw they had my doughnut so an employee came right up and asked if i was paying cash or card i said card thinking she might be waiting on change for the register she order at the keosk i asked about why she order at keosk and walked away so i did i went to keosk and ordered when i tured to aproch the pick line i noticed the line had filled up and she was waiting on customers So I felt disgruntled, but I continued to wait Which every day for the last five years, I ordered the same thing the exact same thing and nothing else I don’t deviate ever large iced coffee five creams six Splenda she puts it down and calls my name, and I clearly see that she has gotten my coffee because this is a black coffee and I won’t even get into the fact that who drinks Black iced coffee no one but I proceeded to tell her that you know this is wrong. I have expended. It’s clearly whack and she goes. Oh I can give you some creams and you can put it in yourself and I said if I want to make my own coffee I would go home and make my own coffee I pay for my coffee and a premium because I would like to pick up my coffee And drink it and not have to make it so she walks away again I’m waiting my second drink for my niece came out. It was fine. I left a black coffee there so after sometime she walks up and slam the coffee down. The front of me says nothing walks away and I look at it and it’s my coffee so I take it and now this one doesn’t have any sugar. I don’t know why but I don’t know the first one has no sugar or not but this one has Cream. In it, so I proceeded not to argue, turned around and put splendid in my coffee. Then I got the attention of an attendant as she was ignoring me another employee. And say could I have my doughnut that I paid for on the kiosk and he goes what kind A cream delight like I always order He walked over to the case, came back and said do you want a Boston cream? no, I made a cream delight. Oh, I’m sorry we don’t have anymore of those. I was like well when I walked up in the front of this line I was told to go to the kiosk. There was Cream lights there I was like and now there (Continues in photos below because their was not enough room)

+2

Yasser Loghmari

9 am on 09/26/2025. I’m a truck driver and I used to stop there for coffee and doughnuts 3 times a week. Because of the poor training of the kids who work there, the flies 🪰inside the doughnut box, I started getting my coffee at the next plaza where their comparators have everything wrapped and sealed. I stoped today, hoping things have changed, I was disappointed. I ordered a toasted bagel, no doughnuts. The bagel was never toasted, rock solid and never went in the oven to hopefully kill the bacteria transmitted by the flies!

Sabrina Martin

So i ordered from the kiosk and not only did they have to refund me for two frozen drinks but also messed up my food order of the chicken wrap with 3 sesame bagel bites

Peaceful Arrangements

To stand in line and than be told to use the kios is unacceptable. I told them that im not touching that machine and I can't read and was told to learn today. Im sorry , I dont work here. To be told by the supervisor and manager George at the same time shows a lack of leadership. You never turn away a customer ever period. I dont work here and what if I really couldn't read or had bad vision? You guys are calling for a law suit and you need better leadership. Needless to say I won't make this stop anymore and it felt better giving 7-11 the $20 for what was needed.

Misti Roe

NOT open 24 hrs. Placed my mobile order at 4:53 am. Walk in...no one there my order hanging out on the screen...no one to make it. Last night I had an unsweetened iced tea...rotten. most service plazas are on point...this one is not. Just keep moving.

Jack Seltzer

Only three employees working it, when a new one did, she only attended people at cash register not anyone who used kiosks like my order. I ended up standing there waiting for half an hour. I was very displeased.

Ibrahim Evelek

Left side behind dunnut shelf lady ☝️ when l was front off register wait for give order that smart girl telling me l must used to order kioks after couple min they accept order from register 👎👎👎👎👎👎👎👎👎

Caroline

My order was totally wrong and then when I asked for it to be fixed they completely ignored me. Like legit refused to look in my direction when I kept repeating, "excuse me?". I tried asking someone else and he ignored me too. The lady in there looked like she hated her life and was seconds from quitting as well, and like her two male coworkers, also completely ignored the giant line of customers. I waited 19 minutes for a terrible coffee that I paid way too much for. It felt like they're told they don't have to talk to us because all three of them ignored all 15 or so of us. The lady in front of me also had an incorrect order and was ignored. While I gave up after 5 minutes because I had to be somewhere, she was still waiting when I left. Oh did I mention they were out of sugar and straws?

Steven J. York (SJYork ETH)

This is the worst Dunkin experience I've encountered. There's at least three or four employees standing around seemingly doing nothing twiddling their thumbs as a line of 10 people plus were backed up. We ordered at the kiosk thinking it would be faster. It didn't take long to get our order but our sandwich was made wrong, I sent it back, it was made wrong a second time, my frozen mocha was made without coffee??? Because they ran out?... Of coffee? And we had to ask for our doughnuts twice. No one seems to care about any of this. I heard the lady behind us as we were leaving saying that all three of her drinks were made incorrectly. Would not recommend.

cws1023

They're more interested in playing on the phones and talking. I waited 5.3 minutes (yes I counted) for someone to wait on me-and i was the only one in line. It gets better... No cash- No receipts Out of just about all I wanted. This is the second time this happened to me at this same DD. Either hire people who want to work and don't think it (or me)is a joke or I'll go elsewhere. And the coffee was crappy. What a supprise.

Kenneth Timmons

Waited 30 minutes for a dozen donuts and a coffee. Ordered at kiosk. When I ran out of time to wait on my order, I asked for a refund. The most hateful lady behind the counter said "now you made me mad. You can just wait til I decide to refund your money. Kind of defeated the purpose of the refund. I wound up having to leave without my money and without my order. People need fired. Good luck at this one.

Brina Lee

Worst place I wanna say the manager the way she spoke. There is a BR hooked to the Dunkin asked for a smoothie he said that BR was closed yet all those people were there. However went on to ask if Dunkin made any smoothies or shakes this lady screamed at the top of her lungs that BR was closed there will be no milkshakes or smoothies or ice cream. Etc. after yelling at us seen another couple walk away as did we. Will never go there again if she is still there todays date at 4 pm she was working. I come here a lot along with other employees and this is now a no go place till she is gone. She does not need to work with people that is not how you speak to customers. Nothing was said to her or even after her outlash. She is unhappy at work degrading customers is not what Dunkin wants working for them I’m sure since America runs on Dunkin. Nice custodians and the young boy that was the cashier he looked so sorry for her. He should not have to work with people like her. I hope he does not have to deal with the same drama that we did today. She needs to apologize for the rudeness and unprofessional attitude. So much for a holiday ! Sad.

Mel

First and foremost.. if google had negative stars, this is the place. We place our order, go to pay with cash and then get told they only accept card at this time. Okay awesome. Go to my car, grab a card, come back in to order chorizo wraps which are advertised on a big sign right at the front of the line. Told they no longer carry them after my daughter in law just ordered 2 of them the order before mine. Told no milkshakes or coolattas. Daughter in law orders a blue rasp iced tea. Which is supposed to be blue.. I only order an ice coffee because I am already annoyed at this point. They were joking with each other and speaking Spanish, leaning on the counters on their phones probably adding their charming characteristics to their tinder accounts... we get our order. Tea isn't blue, and there is no sugar.. okay cool. We grab sugar packets. They told her they gave her chorizo wraps when they were the chicken and pepper ones. Im done with this place. Im so glad I NEVER have to experience this again. Good luck yall. 🫡✌️