Drive through is the only part open. The chicken here is always the same, pretty delicious. I gave it a 4 because I tried to order something that was available online and the worker said I could order I online, so I got out of the drive thru only to find out I couldn't order the meal either way. I had to get back in line again, and because of this I give it 4 out of 5 stars.

I've previously had some pretty bad experiences at this location, but recently it's been significantly better. Time will tell if that will last, I hope it will! I love the spicy chicken strips, fries, blackened ranch, and the frozen mango lemonade.

Typical visit, nothing special but the food was free than most restaurants in the area. The cashier was new but got help when placing the order. They charged for items that were not counted in the order. So please check your order before leaving, this is the 2nd time paying for items they either short you on or just don't include in the bag. Not worth the money or time any more. I will not recommend it.

Daniel Juan

Giving this location a 4 star rating because the restaurant was very clean, the food was fresh but the red beans and rice tasted off. Ordered two chicken sandwich combos and they were delicious, the wait time was a little over 5 minutes

+2

They got the most nastiest macaroni and cheese 🤢🤢 shit is chunky and watery 🤦🏾‍♀️

Slowest service in the world. Everytime! This is why we don't come here often 🙄 Got mixed chicken when I only asked for spicy. Chicken was more breading than actual chicken and seemed overcooked or recooked in my opinion. Sides were fine. First time coming here this year and from last year, service still is the same.

I came to this location as I had been craving some Popeye’s chicken. When I pulled up, the drive-thru line was long as they had the dining room closed but the guy working the drive-thru window was friendly. However, my order was wrong as I was given mild chicken although I asked for spicy. They were out of the strawberry biscuits, which was expected.

They did not have enough help and was super busy at 2pm. Took forever to get food and 2 customers walked out

The service at this location was extremely slow. After placing our order we waited in the drive thru for over 15 minutes. The boneless wings are too spicy if you are ordering for a small child so just but aware. It worked out because someone in our group ordered mild wings and just traded and they were pleased with the taste.

The food was really good. My son told me that it was the Popeyes chicken he had in a long time, but the employees hmm!! They saw us come in and when we asked for a forks they gave us one.. they knew that we were going to eat in and had to asked for everything because the did not gave us utensils or napkins or condiments.... nothing!

Popeyes is not the same. The food has really went down. It is terrible.

All the talk about the spicy chicken sandwich was not worth the 13 mins in the drive thru line

The food was decent. But to me, the pieces of chicken seems smaller. A 2 Piece Meal at other similar restaurants are about $7. Theirs are $9+. Maybe these are the times we are living in.

We tried to go to Popeyes after a while of not eating there. The reason we stayed away is because last time we tried to go to one, no one ever came to the drive through intercom. So we had to go inside to order. And they still got the order wrong somehow. This time when we went, we ordered, and waited. The employees had little to no interaction at all with any words. Overall the experience was very dull. If you've had good experiences here, good on ya. But they didn't do it this time.

Good heavens... the price is outrageously high... not just in this restaurant, it's just as expensive everywhere.

Went through drive-through and the person taking the order had a bad attitude over the speaker and was very rude when picking up the order at the window.. receipt shows 12223 Crew4506. She was very dismissive and counting on face was very pissed off looking. She seems very unhappy.

Cassandra Allen

All the stores i've went to have always given in decent size pieces of chicken and these are some tiny pieces, probably like an inch. I paid $12 for a combo if I would have got the crispy chicken. The chicken strips would have been bigger. It's kind of a ripoff. I asked for her unsweet tea and asked for some splinda, they said they don't have sugar, so I say, well, what did they give people for the unsweet tea? They said nothing. This place is wack 😒

Order food order was wring I did check the bag found coleslaw missing but they didn't give us any blackened sandwiches or tender meals. In the dark you can't tell about the blackened food. However they wouldn't open the door several cars wrong orders had to stand at window in front of other cars.

Make sure you check your food carefully before you drive away, and count yourself lucky if you receive what you asked for. We keep giving them more chances, even though they frequently get our order wrong. They add pieces of spicy chicken when we specifically request mild. We asked multiple times to confirm if we can have legs and thighs only, just to find out when we got home that they did not honor the request.

So I wanted to finally try this chicken sandwich that everyone was up in arms about. So I got in line and waited for a little over and hour. I ordered 3 spicy and one regular, and some other items. I finally got the chance to pay and get out of line. Get my bag and get all the way home and half my order wasn’t even in the bag. I called multiple times and was not able to speak with anyone. What I was not gonna do was get back in that damn line. Super upset

They literally didn’t give me what I ordered and they gave something entirely wrong for another thing I ordered from them then they refused to give me my refund so yeah no this place specifically sucks

I’m disappointed my chicken was the size of my fingers— length and width. 3pc for $16.. to be a newer opening after shutting down you all should supply the quality of the meat I’m paying for from an establishment. I’ve been coming here for years, now there’s a remodel— I couldn’t believe the size of my chicken 😂😂😂😪 bye. I’ll try again in months!

I paid $11.25 for this and some 🍟..And made it home No 🍟 2.49.. This is not the first time they have forgot something or mess up. They never Answer The phone it just ring poor service..

The chicken was fine. But some employee looked at this biscuit and thought it was okay to serve to someone spending money in this establishment. The photos say it all.

Ursula Tanner

I live 5 minutes away. When I got home the chicken was not hot .My chicken was hard ,tasted old . I called Popeyes To let them know. No answer. I called at 6:30 pm to 9:30. No answer.

My kids wanted Popeys so bad I kept saying no, but they insisted so I gave in and went the line was in the street then I asked for extra crispy fresh, well when I got home I had all old and soft chicken tenders they forgot to put my biscuits in the bag ask for sparkling seasoning they gave me non soda was super flat just tasted like sugar. It was just a horrible experience 😪

The only reason I give this place 1 star is because 0 stars is not an option. I went to this Popeyes on 10/25/2022 @4:10pm. The lady working the drive through at this time was absolutely horrible! I had to repeat my order 5 times. After she cut me off each and every time, I just pulled to the window in hopes that intercom was the issue. The issue was her lack of listening skills, and extreme lack of customer service skills. The dialog was the same. Order, cut me off, repeat. I asked her to listen to what I was saying and she told me she didn't care what I was saying. At this point i knew this was the last time I'd be coming to this Popeyes. I am now receiving my order from Popeyes Cedar Hill where everything has gone smoothly. Good customer service, and my order was correct. DO NOT patronize Popeyes Desoto!!!!! Popeyes Desoto, Do Better!!

I sat in line for more than 15 minutes and still was not able to order food. This Popeyes is WORSE location to patronize. This is not the first time that it takes more then 10 mins just sitting in the drive thru an orders are not being taken. Starting from the GM on down needs to be replaced!!! How is the GM not aware that customers are just sitting in the drive thru for over 10 mins. Please spend your money at a different location because apparently this location doesn’t care about your time or you patronizing their business

the chicken was very old, red beans and rice was tasteless, rice was hard. the chicken was hard, dark and the biscuits had no taste as well. a waste of 30 bucks. I will be using a different location from now on. I read some reviews about them and was hoping for different results but nope I got the exact same experience I had read about.

We were being ignored by the person taking orders, and then she wiped her nose on her shirt. We did not order after seeing how unsanitary it was. The workers didn't even have on gloves.

Horrible their phone number doesn't work and they changed on reciept so it doesn't even match online number. Both don't work. They do this to hide bad customer service from being reported. Corporate needs to fix this place ASAP they forgot food at this location and no way to report.

I ordered the 6pc sweet & spicy wings and red beans & rice. The wings were barely sauced and the beans were pretty much nom existent just all rice which needed to cook longer. I hadn't eaten at this particular location in years and now I remember why. I will not be back!

The time on the door and online says you close a 11 so why when I came by at 1009 the lobby was closed and drive thru was also closed. This is false advertising and I'm very upset about it.

This experience was absolutely horrible, I went to this location this evening for dinner what a waste of time. I spent almost 24 dollars and three times my order was wrong. The workers were very unprofessional and once the order was finally right they chicken was very dark as I’m old so I asked for a refund. No one knew how to do the refund so again I had to wait while I guess they call someone to help them do it. I asked for the manager, the hound who comes I’m sure wasn’t the manager still couldn’t get the refund done she wanted me to come back k tomorrow I stated I could not. Somehow they were able to do the refund and said it would be back on my card tomorrow. The rude young man kept asking me for the food back while they were still processing the refund. I feel sorry for the people who they will give that chicken to because he did not throw it away and every time my order was wrong he would take the food back. That’s not saying much for being clean. I asked for the general manager’s Information that was like pulling teeth. This again was the absolute worst experience ever.

I've worked in the area for 2 years every time I go they take my order wrong. They even repeat the correct order to me while they hand me the wrong food and charge me for the wrong food. Today I had to give it back twice. Both times I said tenders with fries and she said "yes tenders with fries" and hands me pieces with mashed potatoes. It's beyond experience, age, language, it's pure lack of care. Last time I'll ever go to this location.

Wrong food rung up, diner door locked, fixed with another error (didn't include side), spent over half hour dealing with incompetence, over the drive thru...never again. This exactly why I hesitate going to any Popeyes, they all suck. Frustration to the max!

After I had to jump in front of a car from skipping me, the employee at the window let me order my food with no problem ( thanked him for that) the manager who I'm assuming was making the food yelled at him and made very rude comments about me, towards him because she fixed my order wrong. I simply told him the order was wrong. He nicely took it back to correct it and she ( short black and gray hair) went on a yelling spree... then gave me a cold chicken sandwich and old chicken. I'll be contacting corporate. Please check on the employees to make sure they have a good working environment. She seem to stress him out as if she yells alot. She represented horrible customer service. Nothing was friendly about her.

I'm at this location now... NO ONE WEARS GLOVES OR HAIRNETS! I asked the manager for his name, he refused! He literally just got into a verbal altercation with several customers, that were simply asking for assistance since no one in the long line has been acknowledged. A simple just a moment would have help but his response was y'all will wait! I have never seen such disrespectful behavior in a restaurant and will never return! And this will be reposted on EVER social media outlet and review websites!

Today I was served old chicken and old sides, I was unaware until I got home. After driving back up to the store to get my order replaced the manager Nora only wanted to replace the chicken after I gave the entire order back minus the fries.They actually went through the food that I gave back to them and said that I was missing the fries. I agreed and asked if they could replace my other side and biscuit. The manager Norma was so rude and did NOT fully replace my order after I had to drive back up to the store after giving me old food. This is absolutely horrible customer service! I’ve never been served old food and had a place of business only want to replace a portion of the order. I definitely reported this manager to corporate and I will NOT be back!

Hell Naw! NEVA AGAIN,not only were they out of items , half of my order was missing I ordered a 16PX and only got 12, my fries, jalapeños and pies missing out of my order

Slow. Unprofessional. 11/21- Came in at 6:15pm. The manager (chubby bearded Hispanic gentleman) would fix certain orders right away (his people) and everyone else seemed to have to wait an exorbitant amount of time. Unprofessional at best, sloppy, discourteous, and bias at worst. Why do I do this to myself?

So disappointed. Went thru drive thru 11am today. Order#78. Worst $11.34 ever. Ordered a 3piece mashed potato and apple pie. 2 chicken was cold and the other was warm. Did I mention the potatoes were missing?!? I try to call and address issue but was hung up on 4times back to back like not answering at all then just pick up and hang up.

The chicken wasn't fresh. The crust was very dark and/or had fallen off the chicken. Where the crust had fallen off the skin was thick like jerky. The chicken itself was very dry, the crust tasted old and was extra oily. Plus we didn't get what we asked for. Since its was shortly after they opened; makes you question if they were pushing leftovers. Since the dining room isn't open, there's no way of seeing what's be prepared while your wait. Buyers beware. Inspect your chicken before you leave the window.

For door dash orders it requires to pick-up orders inside store. The description of store says dine-in open till 11pm . It’s 8:50 and the inside is closed early and management refuses to delivery our door dash order except through the drive-through and it’s seven cars in front of us. Popeyes needs to realize that door dash clocks our arrival and delivery times . Management should deliver door dash orders from the inside or meet the dashers at the door instead of making the dashers wait ; prolonging the delivery process.

Cold sandwich incorrect order had to wait after I ordered online. After waiting still incorrect order.

The number online rings and then gives a busy signal. As a result I received the incorrect order with no response.

This is the worst Popeyes on planet earth, always messing up the order ridiculous

The older female manager literally yelled at a customer in front of me, because he supposedly changed his mind during the ordering process, in which he (the customer) was trying to tell her cashier was over charging for his order, but she (manager) refused to—Listen, Apologize, Satisfy, and Thank the customer for bringing this matter to her attention. Simply put I'm not sure how this restaurant chain allows this lady to represent their business establishment. Completely unprofessional and is very concerning. I will never go back to this restaurant, the cashier was so shaken up trying to take my order she tried to overcharge me for a LG mashed potato and 3 chicken strips for $14—SMH. I really feel sad for the team members working under her leadership—or lack of. Very disrespectful and casting the wrong shadow for future leadership at this location. I still can't believe this lady works in retail management and has an absolutely bitter attitude representing this well known brand

They randomly closed the lobby and the lady body blocked me from comming in and it was 3 people coming in and out but I got the door locked in my face at 9 pm

Manager had a bad attitude and overcharged me for some chicken and said I have to get spicy and half mild chicken for 47.99 I don’t eat spicy she wouldn’t offer me any specials or anything. Her attitude stinks not going back there again

Throw the whole location in the trash. Service horrible messed up my whole entire order. Biscuits hard to break glass. Food cold and chicken hard and dry like it was cooked 2 days ago. I would not suggest this location to anyone!! Horrible

Don't go here they just want two sell u want they have leftover what the hell I want two buy chicken and yall want two give me what what have start working make chicken that what we go for not for what yall want two sell me never aging mangers need two make sure their selling what the costumer wants if u tell me 30 minutes let us decide if we want two wait yall only say we only have wings I don't care sell me want I want not what u want

We went to the DesotoTexas on Pleasant Run got home you couldn't even chew or bite into the tenders, I went back up there ,nicely explained about the tough chicken so after 15minutes they gave me another order, got home still not able to bite into the tenders, I refused to go back up there, it Must be old chicken But truly there's a PROBLEM.

Got there at 1045pm and they were closing early, even though they're supposed to close at 11pm.

I dove up it's 10pm yet the drive Thur guy said they close and they don't closed until 11om. Service is actually a zero

The customer service was horrible. We had to wait 5 minutes for them to take our order. We asked a question and the female voice at the box got snappy with us, reminded us to wait because they were doing something. I wanted to drive off but the lady I was with was hungry and my sister needed a sandwich. New sandwich was good, barely worth the wait and poor service.

This is the worst Popeye’s I’ve ever visited in my life!!! Not only is the food cold but they can’t even get orders correct. Instead of mashed potatoes, I received red beans and rice. Instead of getting chicken nuggets I received a broken up chicken strip. Horrible service! And the cook or order preparer is absolutely lazy or incompetent. I’m definitely reporting this incident to their corporate office because this is the second time I’ve experienced a similar situation at this location! Just pitiful!

Tonight I visited this establishment and I ordered a Fish sandwhich combo. The fish was old and the guy prepared my food threw the fries in the bag without them being in a fry container. He said they do not put the fries in a fry container when you order a combo meal. That was crazy to hear that. I will be visiting the store tomorrow to speak with a manager and contacting the corporate office. Customer service here is terrible and something needs to be done about this asap!!!

I went through the drive thru around 3pm on Saturday afternoon, December 30, 2023 and ordered a 3 piece spicy wings with red beans and rice. It costs 11.03 and I tipped $1 at the window. When I got home to eat, the wings were undercooked and the rice was hard. I attempted to call them but I kept getting a recording saying "your call did not go through". I will take them my receipt the next time I'm in the area and expect a total refund since I was unable to eat the food! There is no excuse for bad food from a chain restaurant such as Popeye's! And they have the gall to have a recording on their phone! The following Tuesday, January 2, 2024 I took my receipt back and told the manager what happened. She rudely said that I should have brought the food back. I explained that I threw it in the trash after trying unsuccessfully to call. She said that there was nothing she could do and the next time bring the food back to the restaurant in order to get it replaced! She also said that the telephone has been out of order! I told her that it won't be a "next time"! I will not be visiting the location on Pleasant Run in DeSoto Texas again ever!

this is my fifth time coming to this location and every time i come the same woman i believe her name starts wit a j she is extremely rude and never has my full order once gave me the wrong order then when i try to explain that my order is not complete she argues me up and down with little to no English i have NEVER had a good experience

Worst Popeyes I could of ever stop by to grab food waited 12 min in drive thru just to get there and they say it’s not any dark meat in mild , told me it was white I said ok I’ll take white meat 2 pc , just to get to window by for my food waited another 3 min for the tall guy with glasses to acknowledge me back at window for my drink he forgot to hand me BUT TO END IT ALL I had to get a refund the white meat they gave me was old very dry and manager with gold braids was looking stress and non chalant didn’t care said 15 min for more fresh chicken

I waited 10 minutes for the drive thru, then an additional 15 minutes for my order, and sadly it was incorrect and the chicken they provided me with was the smallest chicken I've ever seen. They are now closed, and I'll have to wait until tomorrow to inform them... Had to go to back out to get more food. Such an inconvenience. I posted a thigh and legs. The legs are larger than the thighs.

Went thru the drive thru and when I got home, part of my order was missing. Tried to call and get a busy signal.

I arrived at this location just before closing, no one answered the drive through window so I pulled up to the window. Only to blow my horn at the staff who finally came to the window to say we are closed. I said I was here before closing time, he said we are closed now. I asked if they closed before 10pm he said we are closed now. To make a long story short he told me McDonalds was still open. One thing about me I don’t lose my cool, I asked his name and name of the Manger and the Manager on duty. The Manager on duty was his friend he said so there was no need to speak with her. But this post is to let the Management team no of the attitude of their staff. When I pulled off he made a noise with his mouth. I see from other ratings other customers had the same issue. So I see why their ratings are so low, POOR CUSTOMER SERVICE!

What a ripoff 5 small blackened tenders for $13 with no sides. Never going back

They literally 'manually' broke (not cut) the tips off two wings and broke the wings in half to make four pieces. Then gave me two itty-bitty wings without the tips. The audacity for a restaurant to literally break your food with their hands and try to pass it off as individual party wings. I ordered from the drive-thru. I ordered the popcorn shrimp meal deal and the six-piece bone-in ghost pepper wings. The salesperson said it would be 10-15 minutes for the wings because they did not have any wings ready. I said I would wait. I also said I would like to receive my shrimp meal hot and fresh with my chicken. He said he could do that. Once I received my food, I opened the shrimp meal because it was on top and hot. I began to eat some fries. I drove home, which was about 15 minutes. About an hour and a half later I open my chicken to put in the air fryer to heat up. This is when I discovered the atrocious wings. Google wouldn't let me post a photo.

We ordered dinner online at 8:56 PM. Food was supposed to be ready for pickup at 9:11 PM. I get here on time and they still tell me it’s going to be another 20 minutes because they’re waiting on the chicken. I see so many employees in the BOH but they can’t manage to work together and make things happen properly…

I get there at 9:41pm. The dinning area is supposed to stay open until 11 that's what Google says. Why the lady putting people out and said they was closed inside. I'm confused ma'am because it is still early.Then I go to Google to look for a way to call corporate or something. Nothing ! They close when they want to I guess.

By 10:25 pm they were closed, lights off, doors locked, drive through sign off, no way to order anything. Please correct your business hours.

Online showing open till 10 pm. I showed up at 9:20PM, I drove up to the drive thru some you lady announced they were closed. Smh, train your employees Popeye's they are robbing you.

First of all I walk in and 2 employees are discussing piercings as loud as they can as if there out outside, 2ndly the blonde haired one leaned back on the counter as if she at home and her hair touched the tongs that were hanging on the backside side of the counter where the food is. 3rd my food was trash and I mean trash literally everything was cold including the Mac n cheese which tasted like it had t been warmed up. The biscuit I couldn’t even eat unless I wanted to break my teeth. Only thing good was the damn drink. I give up coming to this location because yall never answer the phone or replace orders that aren’t right. Guess customer satisfaction doesn’t exist at this point and no need to send that lil generic reply- REPLACE MY ORDER!

We just ordered 70 dollars worth of food at this location because I was so happy that SEAFOOD is back! I ordered a Flounder Sandwich! Unfortunately when I got ALL the way home I bit my Sandwich only to discover it is CHICKEN and Not FISH!! No Biggie but I'm Pescatarian and DO NOT EAT CHICKEN!! SMH!! IF THE STAFF WASN'T SO BUSY ARGUING WITH THE CUSTOMERS THEY WOULD PROBABLY BE ABLE TO GET THE ORDERS CORRECT 🙄.

I ordered blackens tenders and 2 shrimp tackle boxes with sweet tea. I got to the window to pay and the lady at the window tell me they didn’t have certain things that I asked for . So I took the shrimp tackle boxes off the order . The manager starts to say you don’t know how much trouble this is that I have to take these shrimp boxes off . I told her to have a good day and drove off cuz lady if you had what I needed in the beginning then I wouldn’t have taken the shrimp boxes off . Do better people !!

Jamiah Baker

First of all my food was cold. If the lady in the drive thru with the colorful hair name is Albairis, yall need to send her to customer service classes ASAP. How are yall a chicken establishment with not enough chicken made to complete someone’s order.

Jordan Vanzant

So now I've been calling since last night when my order was messed up and I definitely want my order remade. The phone rings -3 times then it goes busy. This is crazy and sad at the same time. No I dont have my receipt because the young lady did not provide me with one and I spent like $12. and some change for a 3pc combo. I posted a review of how my chicken looked and also how ice cold it was. I hopw someone can see this.

Tamara Smith

Like what is this chicken black like this. I ordered a 3pc white 2 wings and a thigh. I live 5min from This place and my chicken was cold as hell and was hard like it had been sitting for a while. Ruined my whole meal. Now let me call and see if the Mexican manager lady is going to be rude or nice. But this makes absolutely no sense. No one ever answered the phone and that’s is not okay but I would like my order remade

Cathell Tipps

I was treated terribly in the drive through..The elderly lady manager made sly remarks about my payment method. As if she thought it was funny and she started complaining to me that she had to make a little effort to accommodate my credit card. In top of it she did not take the order correctly and there were no condiments provided. I hope they don’t treat all their paying customers the same way

Will Sk

Needs new management. Same Hispanic woman who is always rushing you to finish your order then gives you an incomplete order. Also acts as if they take the left over sauces home with them, you can order 3 meals and ask for a sauce and she will literally hand you 1. It’s ridiculous

Latasha Lewis

This store... idk. They always have an attitude. They don't smile and greet you when go in. or If you go thru the drive thru, they don't welcome you. They turn the lights off and it looks like the store is closed on the inside and outside. They shut the inside down before time. I dont understand why, they have a full staff on the inside. Then they smush your food in little bags.This is crazy.

Richard Salazar

Was told to park on the side and was told the wait would be “3-5” minutes. That’s fine. Then it turned into 20-30 minutes as an entire line of cars get their food taken care of, as well as customers inside who all ordered after I did. I go inside after being told I’d get my order taken outside. Just for it to have been sitting there the entire time and no one bothering to bring it. This Popeyes is a joke, 30 minutes of my time being wasted for no reason. Gave me the wrong change as well. What a joke, never coming back to this location.

Vicky Dickson

0 Stars.....I literally walked out due to the bad attitude, same young Lady from the last time I went and I figured she was having a bad day maybe something happened before I came in, but no she has a horrible attitude, the way she speaks to people, I will never go there again not only her, I could here the lady working the drive thru being rude as well. I spend my money where it's appreciated. This was actually for my Mom but went right around the corner got better chicken and much better service. And she actually liked it better....BYE POPEYES!

Ron

All week there was a special all over TV channels for 3 signature pieces for $5. Everyone who came into this location the cashier exclaimed they were not doing that. She was rude, abrupt & dismissive. I left and went to Louisiana Fried Chicken. It was a disgusting experience

Marcus Mansfield

I went, admittedly fairly late, to grab some food. But still we'll within their hours of operation. Ordered popcorn shrimp, with a side of rice. My wife ordered the original chicken dippers, fries, and an extra side of coleslaw. We got our food, and went home. Upon opening the bag, we discovered no fries, 2 sides of coleslaw, spicy chicken dippers, no cocktail sauce ( we were asked which sauces we wanted ), and my rice was sitting in grease, and super hard. We called, and got no answer. Not terribly pleased with this visit.

Paul Ladd

During my recent visit to this location, I had an experience that underscored the critical role of attentive customer service. As I walked through the entrance, I was greeted by an almost eerie silence—there was no one to welcome me, even though the dining room was completely empty. I stood there for a brief moment, unsure of whether I should wait or take matters into my own hands. Eventually, I opted to use the self-service kiosk to place my order, which felt like a makeshift solution to the lack of staff presence. When my food finally arrived, I eagerly anticipated the meal but quickly realized that the cocktail sauce I had explicitly requested was nowhere to be found. I flagged down a staff member to address the oversight and was informed, somewhat nonchalantly, that they were out of cocktail sauce. What struck me was the absence of any apology or even a simple explanation for the mishap. It felt disheartening, as this lack of acknowledgment emphasized the need to improve their customer service approach. This experience served as a poignant reminder of how essential attentive and genuine customer service is in any dining establishment. Positive interactions can significantly enhance the overall experience and uplift patrons’ moods. It reinforces why we should seek venues prioritizing a welcoming atmosphere and customer care, as they can transform an ordinary outing into something delightful.

Paytrice

Placed an online order only to get to the window and was told by the drive thru girl they just dropped the wings for my order. She said it would be 10 minutes and it has now been 14 minutes. What was the purpose of placing the order online?? No apology, terrible customer service. Only 2 cars in the drive thru so I am not sure why my order was not even done. Just checked my food, did not get two sides, just Wow, still no apology for the wait and forgetting two sides

Sasha

I don’t understand how this place still is running. Anytime I’ve went here they NEVER get the order right! I ordered 4 things! Two boneless wings, one parmesan garlic and the other bbq with a 3 pc tenders with fries and a 5 pc wing! I only got 3 out of the 4 things and 3 things I got for old and dried out!! I work in fast food, does the district manager care about this store at all?! Ridiculous! Don’t order from here!

Anayelli Arce

The chicken tasted dry and old, definitely not fresh. 🤢 This is the second time it’s happened, and I won’t be coming back.😑

Haili Pimentel

Wings had nothing on them. And they were supposed to be honey lemon peper. No dipping sauce AT ALL!!! And it clearly states 1 ranch and 3 blackened ranch!!! 30$ meal with no sauce at all not even on the wings! WHAT ARE THEY DOING!

+1

Madelyn Moody

Top box in bag had fresh hot chicken, while the bottom box had ALL BURNT CHICKEN. Why would you even dare put it in a box for a paying Customer?!Tried to call several times, since I was no longer near the location and they kept hanging the phone up after 2 rings! It's always something at this location. Last time I had to go in to get my order remade. All I can say is that the young gentleman in the DT gave awesome customer service. That's it, that's All.

Latasha Lewis

I ordered through the app. I ordered an original box, not spicy. When I got my order it was spicy. This was Juneteenth. I didn't want Williams because of the sale and knew the lines would be long. So I ordered Popeyes thinking my food would be fresh and I would get what I ordered. Nope. So disappointed. I still til this day haven't heard back from anyone. My order was messed up and it's like "so...and". I need a refund. I DID NOT get what I ordered These fast food places aren't what they used to be. They don't care about the quality and presentation of food anymore.