Applebee's

Ryan Sorto

If Bobby is not a manager please make him a manager. His customer service is above and beyond. He recommended the best dish for me and for my nephew who wasn’t planning on eating anything. Always checks on us to make sure we’re doing great. I love the experience and will be back soon

Laura Yakey

I went for dinner on Friday night and brought my 8 and 6yo nephews. We got greeted and seated right away. Our server Kristen was super sweet to the kiddos, she was attentive, she brought food out fast, and exactly as ordered. She even asked me first before giving the kids a soda refill. Thanks for that! Food was tasty, portions were perfect, especially for the kids and the kids meals were only $6.99! Great service, great food, and a great experience. Taking kids to a restaurant can be tricky, but this Applebee's made is fun, enjoyable, and worry free.

Toni Haberacker

Stopped in for dinner since we were in the area. The server had such a good sense of humor and was so nice. I had a hard time deciding on what I wanted, and she had no problem with giving me time to make my decision. It's definitely a good time to just sit and have a good meal. Price was not bad for 4 people either.

+1

Heather Mcbee

We be "Fancy Like" we had a great meal. My loaded potatoes were cold, but quickly replaced, while my husband's were hot. Our waiter Joe was funny, friendly, helpful. Service was quick and suggestions were helpful!

fries were delicious but not enough on my plate. I had a fried chicken breast sandwich, very hot and delicious. A friend ordered it grilled and I could go that way next time if ever at an Applebee's.

fries were delicious but not enough on my plate. I had a fried chicken breast sandwich, very hot and delicious. A friend ordered it grilled and I could go that way next time if ever at an App…

fries were delicious but not enough on my plate. I had a fried chicken breast sandwich, very hot and delicious. A friend ordered it grilled and I could go that way next time if ever at an Applebe…

fries were delicious but not enough on my plate. I had a fried chicken breast sandwich, very hot and delicious. A friend ordered it grilled and I could go that way next time if ever at an Applebee'…

Chose this Applebee's for a meal last night. No menus, they are doing a QR menu.. kind of strange. We waited for over 10 minutes to have our drink order taken. Our waitress was new and she told us …

Stopped here before a show they said us and it was 10 minutes before the waitress came to take her drink order so we placed our food order. It took 10 minutes just to get our drinks alone. food w…

Stopped here before a show they said us and it was 10 minutes before the waitress came to take her drink order so we placed our food order. It took 10 minutes just to get our drinks alone. Food was…

Stopped here before a show they said us and it was 10 minutes before the waitress came to take her drink order so we placed our food order. It took 10 minutes just to get our drinks alone. Food was…

Great food, terrible service. Stood at the door and waited 25 minutes to be greeted and seated

Samantha Brown

Hostess was very rude. There is a bunch of empty tables but they keep telling people 35 to 40 min wait for a table and saying it with such an attitude. Our server is very nice but we are definitely waiting ridiculous amount of time for how little people are in here. Also the hostess keeps wandering around sitting on her phone and not actually working.

Rose Millan

I went there two days ago with my brother and one of my neighbors, we ordered two for 25 meals. Which they have minimize to three choices, sadly, so we ordered onion rings for our appetizer. They served it with barbecue sauce, which I found odd, I asked if we could switch the sauce to something else and they wanted to up charge us so I sent the rest of the onion rings back and he credited us five dollars. I will never patronize the New Hartford Applebee’s again. I felt like the afternoon manager had this vibe of “ not here to please our few costumers “

Server was very ride it was the girl not the guy won't be coming back ever again, I was very unsatisfied with my service, I order mashed potatoes and got fries along with tomatoes on my burger whic…

server was very ride it was the girl not the guy won't be coming back ever again, I was very unsatisfied with my service, I order mashed potatoes and got fries along with tomatoes on my burger wh…

Food not nearly as much as is pictured. Quality down substantially. Ordered take out and the salad had 1 strawberry, no onions and was barely enough to feed 1 person at entree size. (profanity remove…

food not nearly as much as is pictured. Quality down substantially. Ordered take out and the salad had 1 strawberry, no onions and was barely enough to feed 1 person at entree size. (profanity re…

Wow! Applebees is still horrible\nService terrible\nNothing was right that we ordered\nBetter off going to five guys

Terrible experience. Never coming back to this one. Restaurant wasn't even busy and waited over an hour for cold and disgusting food.

Terrible experience. Never coming back to this one. Restaurant wasn't even busy and waited over an hour for cold and disgusting food.

Worst customer experience I've ever had at any restaurant. Ordered two burgers and a salad. burgers were dry, no sauce to speak of which made it worse. burger arrived with bun falling off, sala…

staff was terrible, was not busy at all and had to beg to get my to go food from someone else after the fist lady blew me off. I've seen some McDonald's better ran than this place and would recomme…

if i could add 0 stars i would ... horrible bartender. we asked for a water refill twice and she filled the water left it on the other side of bar and walked away for probably 10 minutes. then an…

only gave it a star cause I had to to leave a review. service was great. food not so much. time management was non existent. got appetizers 1 minute before our meal. over an hour later. beat part o…

only gave it a star cause I had to to leave a review. service was great. food not so much. time management was non existent. got appetizers 1 minute before our meal. over an hour later. beat part o…

Horrible service. We arrived and waited at the door to get seated for 15 min and no one sat us down. I asked bar tender if someone will seat us down and he replied just keep waiting. Very rude wi…

Wait staff was horrible. Can't remember what you ordered kept bring the wrong food. No drink refills were brought. Very LONG wait for cold dried up horrible food. food was in edible. chicken …

wait staff was horrible. Can't remember what you ordered kept bring the wrong food. No drink refills were brought. Very LONG wait for cold dried up horrible food. Food was in edible. Chicken tend…

wait staff was horrible. Can't remember what you ordered kept bring the wrong food. No drink refills were brought. Very long wait for cold dried up horrible food. Food was in edible. Chicken …

Wait staff was horrible. Can't remember what you ordered kept bring the wrong food. No drink refills were brought. Very LONG wait for cold dried up horrible food. Food was in edible. Chicken tenders …

bad service / bad representation of meal offer, went to dinner with wife & grandson .seated right away, then ignored ..... wait for drinks (very long 20 + mins ) ordered endless wings .. haha fir…

bad service / bad representation of meal offer, went to dinner with wife & grandson .seated right away, then ignored ..... wait for drinks (very long 20 + mins ) ordered endless wings .. haha fir…

bad service / bad representation of meal offer, went to dinner with wife & grandson .seated right away, then ignored ..... wait for drinks (very long 20 + mins ) ordered endless wings .. haha fir…

Worst service ever 😡. After 35 minutes they forget our appetizer. Look at this piece of burger looks like someone ate the other part, shrimp horrible too 😡😡😡😡. Is that Cole slaw or a side salad 🤦🏾‍♀️ The waiter don’t even check to see what u need, until you’re done with ya food of what u were able to eat

Melissa Etsen

So we went in and it was fairly busy. Seated immediately by friendly host. Our waiter took longer than usual to greet. Brought out drinks took order. Salads came out longer than usual asked for extra ranch. Nope. Another server we asked nope. Finally asked the host. Came out. Sandwich came server didn't bring it, never checked on us, dirty salad plates sat entire meal. Manager came over we explained the problem, to which he went on about his history, his dining experience, his stories about everything except rectifying the situation. Wait for it. He walks away, the manager, and doesn't remove the salad bowls that were right next to his hands. Server finally brings bill, doesn't ask if we want dessert, coffee which if he was smart, to up his check average, just drops check and runs off. Come on people, do better. Or train longer. Zero steps of service were met. Never again. Shane because we love the food.

Jeff Dean

Poor management today. Store didn’t have heat and never once saw a manager engaging the guests. Server was great, food was good. Managers need to be in front of the problem not hiding from it.

Anonymous Anonymous

The host was very rude when we walked in. We arrived at 7:20pm, and it has been over an hour and have only received appetizers. Server is very nice and doing her best. There are so many empty tables, not sure what the issue is with the food taking so long. Do you guys slaughter your meat on site in back of the restaurant? It's taking so long, that i could have went home to eat and I have a 2.5 hour drive back. We watched the host disappear and the poor bus boy look for her like a lost puppy dog. Felt very bad for him, with his big eyes looking very confused. This employee of the month has dark hair and glasses, name started with an E, not sure though. When she was at her post she was on her cell just chilling. Im sure she was doing some sort of important Applebee's business. Maybe by the time im done writing this the food might arrive. Looks like the host just left for the night....maybe if my family were to go out and hunt squirrels in the parking lot we would eat dinner sooner. Ps; finally got food, stake was a hocky puck, might take it to the next game to have it singed......

Gerald Proulx II

I work up the road at Wolfspeed and we decided to set a to go order from this location. Unfortunately, we should have utilized one of the many, as accessible establishments that reside within 10 minutes of this location. I ordered 2 Carmel apple pecan dessert for myself and a coworker, my supervisor ordered chicken parmesan fettuccine. 1 of the desserts was supposed to have extra caramel and pecans, I paid extra and neither one contained any pecans at all. I saved mine to dissect with someone when they open because I'm sick of this service. Aside from the mistake to my order, my supervisor said his chicken was pink and under cooked. So you have undercooked, possibility sickness inducing food and flat-out robbery. Aside from the mistakes to all three orders, I waited an extra 15 minutes for orders that were reported as completed and ready by 8:20pm. I was left waiting until almost 8:40pm... whats worse is it was for some breadsticks. So you guy's can't cook the entree correctly, but spend extra time on the side?... With all that aside.. just the atmosphere brought out by the staff is sad and depressing. I walked in and knew based on the interaction w/ the guy doing the seating, I knew my order was effed. Servers and wait staff just wandering and unhelpful. I had 3 people ask what else I needed and only 1 seemed interested in helping. an older lady. The rest were passing cash around openly back and forth in front of me. Like right there, move my hand to scratch my nose and would've knocked buddies stack down. This isn't my first bad experience from this Applebees. This one specially, this is however my first review. After 4 attempts I say save your money, Bella Regina, Franco's, Big Jay's and a handful of other sit down restaurants are within 3 miles of this place, and all have offered a far better experience at the same or slightly increased cost. I'll pay the extra 5 bucks next time. UPDATE::: 11/12/25........ The general manager reached out to me.His name is Rich.. A very nice gentleman that not only assured me that the staff concerns were being handled. But also reached out to extend an olive branch and gain a better understanding of what had happened. Very nice gentleman, seems extremely knowledgeable and caring about what he does. In all honesty, because of him reaching out, I may give them another chance.

Miah Clapps

Food was served cold after over an hour. Waitress didn't ask how it was til about halfway in, and we explained it was cold, but did not have time to wait for it to be remade. Management refused to comp drink/app/anything, stating that half the meal was eaten. We had other commitments, and could not stay long enough for them to get it right the second time. Have better customer service.

Terri Blaunstein

Can't really review the food. We were in town for a concert. Went in and waited 5 minutes to be seated and waited again for a table to be cleaned which is funny - the place was almost empty. Finally ordered our dinner - waited over an hour - no food. Should a Burger and a Salad take an hour ? Asked for food to be packed to go - still nothing - waited another 10 minutes and nothing. Just being told "it was coming" ! Where was it coming from ? Had to walk out with no dinner - but the concert was great. If you are hungry - go to McDonald's - you'll starve here !

david lovins

I placed an online order. When I picked it up they told me they had no plastic silverware. How am I supposed to eat a to go order without utensils. When I opened my bag, they had given me chicken nachos instead of the beef that I ordered. When I went back to the restaurant the lady was very rude and said that that's what I ordered. I did not. I will never go back to this plane again. Took them over 20 minutes to remake that portion of my order. By then, the rest of my order was cold. Horrible experience