C. Nooy

Are you in New York, around Times Square? Wondering what to eat? Me too, and I made the best choice ever by coming to Sophie's. I was wandering around during my first evening in NYC, wondering what I should eat. I stumbled upon Sophie's Cuban Cuisine after a long day and something pulled me inside. Not sure exactly, but I guess that looking through the window I got a glimpse of what was to come and just had to try it. Inside was a really colorful and calm environment with nice and cheerful Cuban music. I ordered a Cuban sandwich and a mango shake and they were ABSOLUTELY delicious. Both Lucia and Melanie, who served me, were really sweet and helpful. Couldn't have been treated any better. The gentleman, whose name I do not know but who so kindl6 brought me my shake to the table, as well! What a peaceful lovely place, and so beautifully decorated too as you can see on the pictures. Also I really enjoyed hearing the employees speak Spanish to one another in the background, made it feel so much more authentic!! For my week long stay in NYC I have been planning to eat at a different restaurant every day, but I feel I have to change those plans and explore some more dishes from their menu.

+2

Patrick Davidson

Our 3rd visit today was a breeze via the easy to use kiosk to place our order. The super friendly staff prepared it hot & in a timely manner. We love Sophie’s!

+2

I’ve not been to one in a while. It’s gotten very modern with kiosk ordering. The food was great, very flavorful.

WHITE LION

short: delicious and big enough portions can save half for a second meal; unfortunately, even when requesting the manager, nothing was done to address the rude female employee. long: I started eating at Sofie's at their 23rd St & Madison location that shut down years ago. I used to go regularly because they had a lunch special. The food is well seasoned and prepared. I can taste all the separate flavors. Even after microwaving the second half, it still tastes just as delicious. The portions are big, and it's real food, meaning it doesn't taste artificial like Chipotle. The location itself doesn't seem well designed, as it has a huge and odd empty space that can be better utilized. I just pick up my food and take it to go. The experience I had with a rude female employee truly eliminated my appetite. I recommend the food for anyone having a craving for Spanish food or just want two great meals for the price of one.

+8

ESB NYC

First visit, I really enjoyed my sandwich. This is basically like a Cuban McDonald’s, fast food. Very casual dining kind of atmosphere, very little little charm, but the food was tasty. This is right on a very busy commercial stretch of sixth Avenue and while we were having lunch, a somewhat aggressive homeless man came in demanding money from the customers. Not the establishments fault, but this is what you were going to find in this area with all the mentally ill people out on the streets these days.

+1

Jonathan Argudo

Delicious and freshly prepared food. I got my Cuban sandwich to go. The sandwich was piping hot but I couldn't wait so I nearly burned my mouth. Crunchy, flat, very cheesey. It's missing something in the seasoning but it's still delicious. I spent $16 on the combo which includes the sandwich yucca fries and a canned soda. The yucca fries were amazing. Freshly fried, chunky. I was beyond full so no complaints on the portions. No regrets.

Sal Mozzarella

I like the original location better, now it feels more like a fast food restaurant. And food portions have gotten smaller

Patrick Zajac

I was more excited to come here than I was actually eating the sandwich. I got the combo #2 which got me a sandwich, chips, and soda. I chose the Mojo Pork with a Twist which I was mainly attracted to because of the fried plantains, and honestly that was the only thing I really loved about the sandwich. The pork felt flavorless to me like when I ate this sandwich I didn’t really taste any meat. It just felt like a plantain and bread sandwich, which the bread was nice and fresh so that was good. I also tried the guava and cheese empanada which I loved. The flavor was on point - sweet and a little tangy. There was a good amount of filling and the dough was very flakey! Loved this

Mediocre at best. They have a sign outside that says empanadas $1.99 of course this is not true. That’s only up until noon then they’re almost double but of course the sign doesn’t say that very deceptive.

T B

As others have noted, while the food is good customer service isn’t great here. Across my last two visits I’ve noticed the staff can sometimes make it hard to get their attention if yelling or talking amongst themselves when you walk in. It only matters when you want to order and are being ignored. Yesterday around 5 pm I asked for napkins missing from my bag and the guy at the front desk gave me one single napkin, which he crumpled in his hand as he handed it over. Thankfully I only needed that one to wipe the table where I’d eaten but seemed like another weird instance of their lacking basic courtesy and hospitality for customers upon entry.

Jorge Gomez

The two people who helped me were cool and for each of them a gave a star, BUT!!! When there are customers in the business, do not yell out to your staff and complain about a lot of food being left out the night before. A person really hungry and anxiously waiting for their food may very well hear that and get 100% turned off! I didn't mention anything to not mess up my day because I already paid and didn't want to deal with the hassle, but I really didn't enjoy the food after hearing that. It's honestly ridiculous, insensitive and inconsiderate. Thank you lady, whoever you are, for ruining my lunch! Would you honestly return after that?

Mike Wu

This is in regard to their delivery. The portion size of entrees are tiny considering the cost. The taste is fine and not sure if the portions are larger dining in or ordering in store.

Harley

Good evening, I arrived at Sophie’s at 6:53 PM this evening, despite the posted closing time of 8:00 PM. A gentleman working there (short, dark-skinned, very slim build) told my husband and me that the restaurant was closed because, in his words, they had “run out of everything.” I’ve never encountered this before, especially while the restaurant was still within operating hours. I’m requesting that you please review your camera footage around 6:53 PM to confirm this interaction. For reference, I was wearing a green fur coat and was accompanied by my husband. Thank you for looking into this. I look forward to your response.