cathy McCloud

So to clarify a statement that was made to us (we are a group of 12-15 bus drivers) Last week by Jose Marcos the morning manager that we “had to order,get and eat our food in30 minutes and leave”we asked if it was us being here or the buses? He said “all customers have a 30 minute limit” but there are 2 other groups of regulars that come in and we talk too and by there own words, “ we sit here for hours, talk, play games, etc” Now to address the problem, the regional manager, Veronica Portillo (she did a wonderful job at discussing their concerns and coming to a solution) came over and explained we are welcome but we need to park the buses out of the lot, they do not enforce the 30 minute rule and she will talk to Jose about his approach and how he explains or discusses concerns/problems with customers

Brianna Smith

I love McDonald's and I have never had a bad experience until now. I ordered double quarter pounders and they seemed to not be entirely cooked. I only care about the safety of my family and seeing their food not be fully cooked makes me disappointed in McDonald's.

Theyre very rude and judgmental if you ask for condiment here

Update 6 months later: this location still ignores customizations and puts allergens in food This location consistently confuses orders. I have had steak breakfast biscuits replaced with sausage without any comments or price reduction. Even worse, I have ordered cheeseless options due to a dairy protein allergy and have received all items with cheese even though the receipt confirmed there should be none. The staff is regularly confused when I arrive at the second window and have to double or triple check which order is mine.

This is some straight bullshit!!! Multi billion dollar company and you shut down the milkshake machine at 7:30 PM!!!!!!! I can understand an hour or 30 minutes before closing But 7:30 PM???!!!!!!! I wonder if corporate knows you’re shutting the machine down so early?!

ReiLuna Hoshi

This location used to be great and I never had issues here, but over the last few months it seems like things have taken a dramatic turn in the wrong direction. Now it's long lines, long waits, stale food, missing items and NO APOLOGIES for it either. Was missing fries from my order and didn't even get a simple apology. I don't need the refund or free stuff, I just don't appreciate the lack of professionalism. Even when I called the person simply answered, "hello?" Like it was a personal phone. Whatever is happening with management there is not working.

Alinur Kerimbekov

I’m not trying to be broky but i ordered 10 ranch sauces online and it was free in the system, but when i got there(i spent 20 mins driving just out of curiosity) they told me that i have to pay for it. It would be better if you change it in the app then, because every other McDonalds doesn’t have this option(it’s not free in the app). And also manager was kind of rude and was trying to make me feel uncomfortable.

Eric Kabbe

Ordered a big breakfast with English muffin. apparently biscuit and muffins are the same. called the restaurant and the phones don't work. Guess that solves that problem if customers cant reach you. KS# 13 08/29/2025 9:28 AM

Mike Isely

Update - McDonalds Corporate apologized, reversed the bogus charge and sent food vouchers. The Batavia location never did anything to follow up. Original: Refused to fulfill order despite charging my credit card. I've been to this place countless times without a problem, until now. I did the usual - used the app to set up the order, got in the drive-through line (which shortly after I joined the line proceed to extend all the way around to the front of the store), my card got immediately charged when I gave them the order code (verified via CC app on my phone), and then when I got up to the first window they wanted my credit card again to "pay" for it. I refused since my card had already been charged. They refused to proceed. So I left. And now I just checked the charge that was posted and it was for almost twice the price it should have been. It appears that their system probably - somehow - allowed them to charge someone else's order to my card. Now I will likely have a dispute to file with my credit card.

Miriam Jones

I just want and order a ice Coffee. And was all cream and sugar-free vanilla. Absolutely no coffee in it. I ended up, dumping it down the drain I couldn’t drink it. Money down the drain, why not just tell your customers you don’t have coffee.

Patty Kehl

I ordered a cheeseburger happy meal today and when my grandson took a bite he refused to eat it. I took a bite and it was rubbery, cold and the bun tasted old. I had to give him my lunch to eat . Staff at the counter was not friendly and seemed she was somewhere else. Unable to find staff when I wanted to complain. A real shame. Should the health department need to be contacted. Not worth all the money spent there.

Kevin Warfel

The new set up after the renovation is absolutely stupid no more room to sit they took out a lot of seats and left a giant open space that they could have used for more seats. Only 1 semi long bench when there was 2 long ones before renovation. Whoever designed this and thought this was a great idea should be fire.

Elijah Marks

Paper thin, burger multiple burger pieces to make one burger? Nano diced onions mostly bad, chesse mostly salt, bacon ewww, gotta be starving tongo here, bathroom filthy yuk all around, great location though!