Went through the drive thru and the wait was longer than expected. The lady running the window didn't greet , told me amount and closed the window. They need to be educated on the new penny process. While the amount is almost nothing, they should not be shorting their customers. It's either a round up or down in favor of the customer. 🤦🏻‍♀️

Whitney Alao

Ordered a big family meal wurh chicken and fish, they gave it to another customer. We waited again and our order was all wrong, it had shellfish which my husband it allergic to! And it took about an hour and some to get vack home with dinner. The fish was cold, fries soggy. Won't be back.

Layne Bush

Very disappointed Soda machines were out of syrup, told the staff but they did nothing about it. Really didn't like paying almost 7 bucks for carbonated water with a hint of flavor. The food, wasn't cooked enough for the batter to be done completely, the fish and stuffed crab batter was doughy and mushy. The only thing cooked well was the French fries. Very disappointed.

Bruce Washington

Well that was a drive food wasn't as gud I it could have been half burned and the other not cook all the way .... the coleslaw is nasty nasty but it looked gud .... I really hope I don't get sic form that nasty coleslaw....

+4

Ordered the 2 piece chicken and fish meal with double fries and I was very disappointed 😔. First, let me say that the young lady who took my order was very nice; it's the food that led to the 2 star review. I love Captain D's food, but this is the first time I've been to a Captain D's where the chicken and fish were not the same color and it had me wondering if you all changed up the recipe on the chicken 🍗. It was extremely dark and looked liked chicken tenders vs the chicken 🍗 I'm used to at Captain D's. My fries 🍟 weren't hot and they tasted similar to the hush puppies; as if they had been fried in the same grease. Don't get me wrong; when I complained about the food, they offered to replace it, but I didn't have the time to wait for the chicken 🍗 . I didn't even eat the chicken or the fries and I didn't want to eat the hush puppies, but did, so just the hush puppies and fish is what I ate out of the food I bought from here. So basically, I spent almost $17.00 on 2 pieces of fish, 2 hush puppies and a drink. The cashier was nice though. Just wish the food had of tasted better.

Karen Taylor

I just left the Captain D's in Burleson Tx. And this the 2nd time I've experienced bad service. It's usually pretty good. I went through drive- thru as usual, occasionally I go in and eat. It took me almost thirty minutes to get my food. And they looked at me as if I didn't matter and they didn't comprehend why I was upset. Four people were working and my food was just sitting in the window. I worked there forty years ago it was prejudiced against black people then and still is. You never see any black people working there. I quess that's why they had that discrimination class action suit back in the 90's and lost millions and had to close stores. Forty years later and not much improvement.

Tamberly Shepherd

In May I placed an online pickup order at this location. When I arrived I pulled into the drive thru and was advised that my food was not ready. I was asked to pull into one of the “reserved” spots and they would bring my food out shortly. After almost 20 minutes I went into the establishment and inquired as to the status on my order. The woman behind the counter had no idea as to what or where my order was so it was made as I was waiting. Thinking it was a one-off I again gave them a try today. Same issue. Other customers were also inside complaining that they had been sent to the “reserved” spots. In fact, neither time this occurred did I witness any employee bringing food out to the “reserved” spots. They need to figure out a better system so they are not just sending customers to these spots and then “forgetting” about them.

Anthony Ricard

I was not happy with my order fish I thought was chicken very tuff and my sides where horrible over 40$ for some bs. I really think it was more of a location thing I haven't had any issues with Captain D's until now

Desiree Lee

We didn't get what we ordered because they were out of food,they also close the lobby 20 mins early,the manager speaks Spanish and is very hard to understand what they are saying. The lobby didn't have a sign stating that they close the lobby early. Employee had to use her phone to be able to understand what I was saying. They aren't giving us something when we order that they were out of what we were ordering.

Amy Walker

Went through drive through today and it was not a pleasant experience. Aside from the poor attitude from the female employee, along with the our food order which was the family pack, we ordered a large water, had no problem paying for it but I was charged for a large sweet tea! Almost $4 for water?! Water?! After I spent $45! I could see maybe charging $1 or $2 but $4?

Ietierre Hamilton

All I ordered was a 3 pc fish and there was one other car in front of me. The wait was about 25 minutes. After it all I requested 2 extra tartar sauce. And you would think it would be complimentary due to the ridiculous wait time. I paid 1.50 and was told they did not have a penny to give my change?!! Cool. I get all the way home in Joshua and realize I only have 2 tarters in the bag !!! So I did not receive the extra I paid for on top of being robbed a penny. SMH most est give you a disclaimer they do not have pennies to give and you can choose a method to pay so you’re not cheated .

Cassie L

Went through the drive thru for my very first time. I ordered all sides. Was blow away once I got to the window and was told my total was $56. I cannot believe this company even has the audacity to charge this much for non flavored food. Not one grain of salt or pepper was on any of the food I ordered. The corn on the cob was very hard as well. I ordered corn on the cob, Mac and cheese, green beans and Hush puppies, you can clearly see the food doesn’t have a speck of seasoning!

Sarah Vazquez

Food is ok just small on fish id rather go to long John silvers it's just long sticks I could get freezer fish sticks and it actually taste more like fish then this..oh well I have it one more try

shaun knight

Went in to eat in the lobby on 10/09/25 at 8:40pm to eat inside and my family and I were told the lobby was closed that we could go through the drive thru. I’ve eaten at different Captains D’s location around the same time and their lobby didn’t close until the store closed. No where on their hours of operations on there door does it say different hours for lobby and drive-thru. The employees were extremely RUDE.

Margarita Sandoval

They are out of tartar sauce. They claim to give out a 1.5 ounce but it's only half and I wasn't aloud to buy an extra sauce. Fries not salted. Food was fresh but not worth the trip if I can't enjoy my meal.

Born Lucky

My wife and I ordered the chicken and 2 sides of fish. We asked the girl who took our order that the fish was with the meals and she said yes. We get home and no fish. To drive back to get the fish, our food would be cold. Spoke with the manager and she said come get the fish. We stated we do not want the fish now and asked for a refund for the trouble. She said no refund come get the fish, we said no and she said refund for the fish then. Horrible place! Horrible manager who obviously does not know how to manage and no clue what customer service means. Corporate need to fire her and hire a competent manager. Do not go to this Burleson TX location. You will be treated like crap.