Chicken Express

Chris

The only good thing about this place is the sweet tea. I have FIVE issues with this location. First, they're always out of something. Second, they're slow. Third, half the time the order is wrong. Fourth, half the time the chicken is overcooked and dry. Fifth, it's too expensive for how low quality the food is. Buffets, cafeterias, and grocery stores are serving better chicken than this location.

Analiyah Martinez

I ordered the fish meal (two pieces) and they only gave me one and said they dropped the other one apparently, so I had to wait another 7 minutes or so. Everything was fine until I got home and saw that they gave me four pieces (which I was happy about) until I started eating, the fish had no flavor whatsoever. The service wasn’t good they guy seemed like he didn’t know what he was doing. Overall worst chicken express I’ve ever been to!!

Lee

We have visited this location about once a month over the course of the last 5 months. Three out of five times our order was wrong. Two of those times I called and spoke to the manager about the problem. The first time we just let it go and chalked it up to the business having an off day even though we didn't receive two of our sides. The second time, a manager named Devin took care of our problem (we were missing fried okra twice). I told him about the first experience so he offered to replace the entire meal for us. Perfect customer service! Fast forward to a few days ago. We drove through this location over the weekend and were given coleslaw instead of mashed potatoes after waiting in line for almost 20 minutes. That wouldn't have been terrible, but the express tenders were so dried out you could break your teeth on them. Unfortunately we didn't discover this until after we were already home so I called and spoke to a very friendly manager named Maddie (?). I explained the situation and told her about our previous problems and she insisted she would replace both of our meals at no charge. She stated she would write it down in their book so the employees would know when we visited the location again. Once again, despite the ongoing problems, I was pleased with how well management handled it. Well, today we needed a quick lunch, so we went inside to get our meals. I explained the situation to the cashier who immediately told the manager on duty (a woman with her hair pulled back and braided.) The manager approached us without a smile and I explained the situation to her. It was clear by her countenance that I was inconveniencing her. She walked back to the office and retrieved the book. She unapologetically advised us she didn't see anything in the book that matched what I told her. She said all she saw was something about two missing potatoes. I reminded her that, yes, we were given coleslaw instead of mashed potatoes the last time and the chicken was inedible as well. Her attitude was completely insulting as she questioned why in the world the other manager would choose to give us free meals over our "problem." She was insinuating I made a deal over nothing and, at this point, I had to bite my tongue over her vile attitude. She personally made our order and handed it to me with a snarky comment of "Well, I made it so I know it's right this time." No "thank you" or "I'm sorry about that!" No apologies whatsoever for the problems or condescending attitude. Thankfully the food was decent today. However, I will never visit this location again.

Robert David Fernandez

I went here about 2 months ago to get fish and it did not taste right. The server give me a refund and told me that it did not taste right maybe because of a new cook they had. Tea was the only thing good that day I went there today and I order 3 pcs chicken as you can see on the label and they did not give me 3 pcs I’ve been to multiple chicken-e and I’ve never had any problems but this one is never right somehow. I guess in the future is better to just go to Amarillo

Shawn

Went through the drive through ordered an 8 piece mixed meal. I was told they don’t have enough chicken for the order. What kind of chicken restaurant doesn’t have 8 pieces of chicken? After looking it is a good thing I didn’t order this place is filthy.

E B

Ordered delivery online, they contract through door dash. Food arrived without family sized mashed potatoes and gravy, also missing 6 rolls. Not the door dash driver's fault since chicken-e seals the order in a plastic bag.

nathan callis

Purchased 2 chicken strip meals, paid and asked for 2 sauces- was told I would have to pay extra for 2 sauces (these weren't extra sauces- they don't give ANY sauce with their chicken strip meals)- so i had to run my card AGAIN for 2 sauces. I try not to complain, but if you're serving chicken strips from your establishment, at least one sauce should be included with each meal. I realize these are individually owned franchises and this was this particular franchisees decision, but that's poor ownership IMO. I too own a franchise and there are typical things offered with our services free of charge- it's part of good customer service- which this location clearly does not have. I tried to contact their corporate office and was directed to the owner. It may have been a minimal charge, but at least one sauce should be included with each meal considering what the cost of each meal is. Hoping their corporate office sees this- it was more about a poor customer experience than anything.

Paeton Thompson

Ordered combo meals through the drive through. Got home and they did not put fries in either order. Called manager to inform him and he did not offer an apology.

Kristina Holcomb

Tried to get food from here, but I given a list of side items they were out of. I asked about a different side, and was told they were out of that also and they they were out of basically all of their sides. Then whoever was working the drive thru said they didn't have any chicken except for spicy. I asked them if they had only spicy chicken and no sides and was told yes. The employee was not friendly and of course we had to go eat somewhere else. They probably should have closed if they didn't have food. This was the worst experience from a chicken express that I've had. We usually love their food and the employees are generally great. I'm hoping this was just an off night and next time will be better so I can update my review

Jose Martinez

The chicken tenders was good and so was the fish fillet. The thing that got me the most was cleaniness of the floors and they leave food on the floor where the food is at. It also surprises me that none of them are wearing hair nets especially when they are handling are food and etc.