Waffle House
American · Carrollton
Offres disponibles
Soyez flexible, économisez plus
Soyez flexible, économisez plus
À propos de Waffle House
En Waffle House, te damos la bienvenida a un rincón de auténtica cocina americana, donde el desayuno se sirve a cualquier hora del día. Disfruta de nuestra carta sencilla y deliciosa, con especialidades como nuestros famosos waffles, preparados con cariño para ti. Ubicados en West Hebron Parkway, te...
En Waffle House, te damos la bienvenida a un rincón de auténtica cocina americana, donde el desayuno se sirve a cualquier hora del día. Disfruta de nuestra carta sencilla y deliciosa, con especialidades como nuestros famosos waffles, preparados con cariño para ti. Ubicados en West Hebron Parkway, te esperamos con los brazos abiertos y una sonrisa.
Ce que disent les clients de Waffle House
Waffle House in Carrollton is praised for its fast service, friendly staff (especially Sherrill, Trell, Nicole, Randy and Steven), and clean environment. Customers highlight the delicious food and welcoming atmosphere, making it a great spot for comfort food and a nostalgic experience.
Plats populaires
Idéal pour
Tip: Order the hash browns extra crispy for a better experience.
Services
Questions fréquentes sur Waffle House
Avis sur Waffle House Carrollton
Friendly and efficient staff. I've hardly ever been to Waffle House but have been very disappointed with a couple of competing chains lately. Waffle House is now at the top of my list though. Something that I especially liked was that there is a 2-eggs, toast and hashbrowns breakfast with no meat for about $5. My wife and I each had that, and then we split a waffle, which was delicious and sweet even before I put syrup on it.
Hands down the best service and experience we have yet had at a Waffle House. Brenda, our server, was so friendly, polite, and on her game!! Anthony, the cook, he too was a delight. He helped Brenda by serving us drinks and our coffee cups were never empty! He cooked our order to perfection. A great team!! I wish all of our experiences with Waffle House were a pleasant as it was today. A very clean establishment, all employees were masked.
They are SO nice! I’m sitting here right here in the store and it’s my first time at a Waffle House. Calling out Sandra, Vicki, and especially Sherry (her name tag is rubbed off, hope that’s her name) were SO amazing!! They are so kind and funny and make you feel SO welcomed!! I want to come back here just for the AMAZING service! (Although the food is great and for a good price!) I will for sure be back, hopefully these lovely ladies will be working! Waffle House, if you read this, I hope you respect this awesome servers!!! ❤️❤️
The food is always great, and the people working there are consistently lovely. Definitely my preferred place for late-night breakfast food!
late night pulled up and enjoyed the waffle and patty melt
Again this Waffle House and the server were very kind and efficient. The food was a little slow coming to the table; otherwise everything was pretty good.
The food was amazing and love the staff there. I really recommend going to this waffle house its amazing
I’ve been to my fair share of Waffle Houses so believe me when I say, this is the BEST Waffle House I’ve ever been to. The service was excellent! Everyone was so attentive and made sure we were doing ok. Our server was Alex and she was so nice and fast. Also, the food was so delicious and came out pretty quickly! We will definitely be back!
We literally live 1 mile from the waffle house by our house. We can never get a good meal there, or good service. We decided to come to this location and it was an awesome experience. Sherrill is an awesome waitress the best customer service, and Devone the cook made my hard to please husband his breakfast on point. The food and service deserves more stars! 👍🙌
Everyone wants to take the piss out of Waffle House, but the stigma rarely lines up with reality. This location had standard WH food (which is always decent), but the standout was the staff. Extremely friendly, prompt, professional, and on par with the service at a fine steakhouse. No hyperbole there either. They were awesome. It's been a few months since I visited so unfortunately I forgot their names, but I'm confident the management here is the reason for the exceptional service and I'd be surprised if it had dropped since then.
I love the waffle house! This location is really cool. Our server Trish was on point and super friendly! Bubba was there as well and he was great to talk with. This location is one of my favorites! The food is Great, but the people here are even better!
J amazing cook and Raven amazing server. Great customer service skills from THESE 2.. The manager name Grant or Jared can't remember but he is new .. should never walk from the back and not greet your customers when you only have 3 in the restaurant. You need to lead by example. Your crew shouldn't have better customer service than their leader. You should lead by EXAMPLE. YOU LOOKED DEAD AT ME AND DIDNT SPEAK OR NOTHING.
Good was so perfect and the service was the best I’ve had at any location. Thank you for a delicious breakfast! 🔥🔥🔥
Lee is the most amazing server. She was very attentive and friendly. Me and my family came in around 2am and regardless of the late visit her personality was amazing. Love her and highly recommend visiting this location and requesting her!
Clean and food was good. The people there were funny and pleasant and service wasn't a nuisance. Waffle House in this area is under rated. Not a cigarette one in this restaurant. They do their own dishes and roll their silverware like anyplace else, only you can see them do it and confirm it's clean if timing is right. Grill was clean and cook washed his hands right in front of us. Love this place. Oh, and the prices aren't jacked up like a Denny's or IHOP. Love me some WH.
We love coming to this Waffle House. The food is always fantastic and the service is excellent. We enjoyed the cool old school soul music that the young chef played, but they recently stopped because someone complained. It was such a great atmosphere. Still good but no soul and no music.
This is my favorite waffle house in DFW... But the food is the same as every other waffle house - almost exactly how I would make it myself if it were not 1am and I was not completely hammered. Waffle house breakfast is simple, but real. There's no voodoo going on. It's just real food. I can't stomach Dennys and IHOP and laugh when people say waffle house is gross, then happily go to IHOP to get eggs like you would from a continental breakfast at a motel.
The food was great! First time at Waffle House too! So thank you to the 3rd shift crew for everything!
We are Waffle House lovers! The food is always so tasty, and people there are just so nice!
I always get the all star deal with a chocolate chip waffle, it always fills me up!! Its never busy in the evening!!
The best location I've been to in Texas. Great service!
I had an absolutely amazing experience at Waffle House! The entire team worked together seamlessly, making sure every detail was perfect moving in unison, delivering top-tier service and delicious food. Tabitha kept the condiments refreshed the entire time, never missing a beat. Bubba 3 Chains constantly checked in to make sure we were doing okay. Frankie called out our order exactly the way we wanted it—no mistakes, just perfection! Sam kept us laughing the whole time, adding to the great atmosphere. A huge shoutout to Coy (the district manager) for cooking everything to order with precision, while Latreka moved effortlessly between the grill and waffles. Mercy ensured every dish was spotless, and Steven & Grant handled the grill like pros. Everything and everyone was perfect!
Charlotte Nicole, Bubba and the team were amazing. Great fellowship and food!
Another on par experience at waffle house. I guess that doesn't explain that the par for this chain is quite high. The food is the same at every location, the staff is friendly and welcoming no matter the hour, location, or number of patrons in the restaurant. Thank you for the reliability! Update 2025-01-14 Again the service is reliable. No line, but a slight wait for seating. Other than that, the food was great, coffee hot and plentiful, and the price still very reasonable considering the speed and accuracy of every order. Keep up the great work!
Food and coffee is always great. Emma was our server today and did an awesome job.
One of the better locations. Food and service are good, and facility is clean.
Hey, it is Waffle House. Great breakfast, friendly people and quick service. Always the best eggs and hash browns.
They are not the same Waffle House that I remembered. Everything was clean and inviting and the Steaks are amazing!
Every time I come to this location the service is very quick. It is delivered just as quick as I ordered it as well as the tunes that are usually playing are always bumping. This is a great location and is always clean
Good service. Seat yourself. Filling and good food at a reasonable price. Went at 1am and was great.
Food was great! Staff was great and clean!
Great food and service!! Listen to get good service most of the time is to be a good customer!!! Treat the server the way you want to be treated!!! It goes both ways!!
Nicole and Emma are the best waffle house workers ever, they are very attentive and never get anything wrong. 10/10 service :)
Wow. A friend and I have eaten at most Waffle Houses. This one was great, but now with new Manager Brenda...OUTSTANDING! We each drove 25 to 35 miles to meet here. It's a bit hidden between I35E and very close to 121 on Hebron Parkway. But worth the drive. I stop in at least weekly and if you like Waffle House menu. Photo below. You'll LOVE Brenda's Waffle House. She personally jumped in and waited our table. Thank you!
Come!! The food is amazing, the service is wonderful, and the waitress Emma is very polite and kind. It was the best service I have ever received.
Baja and Jazmine were the sweetest, and beyond accommodating to our large after hours late night party. Thankyou for making us all feel so welcome and the super fast service. Yall the bestest. And the food was delicious. Thankyou!
Food was great and prepared quickly. Waffles never disappoint. My husband likes his crispy ands well done and I liked mine on the lighter side. They did it just like we ask. My husband likes there scrabble eggs with cheese and he thought they were very good. Sometimes it is great to treat yourself to breakfast for lunch or dinner. Waffle has is a great choice.
Nicole and the rest of the staff were great! The food was delicious the service was exceptional. We will be back SOON.
The first WH that I go to and have to wait outside to be seated! That great it is. And the staff, awesome amd friendly. They can easily double the size of their restaurant and still be full.
I had a bad experience at 1901 S State Highway 121 Lewisville, TX 75067 United States. They ignored me and took orders right next to me and so i travelled to the nearest one and even despite being busy i was greeted immediately upon entering and waitress ask to make sure my order was taken and took my order. I felt way more welcome at this location. I would recommend.
First time in one of these. For some reason the coffee was amazing. No idea where they source it, but I loved it. I don’t know if it is a Texas thing, but my group felt taken care of by the tall young man tending to the table. Breakfast was very good for the price. To top it off, I was poured some of that inexplicably good coffee to go.
Left another Waffle house for better service to come here. Was not disappointed. Good food, service and atmosphere. Everyone got a tip.
Of course you may think waffle House is the bottom, but I guess that depends if you were born with a silver spoon in your mouth ;) on a Christmas day this is the only place you can get seated and get served your food within 45 minutes! And served with the smile. Shout out to Bubba!
Nicole and Queen Tiff went above and beyond in customer service! Brought a smile and laughter to our faces and our food was amazing!!! So happy they were there to brighten our night! Love them!
Ooo where can I start ?? I came in with my family we haven’t been to Waffle House in 3 years and our waitress Ari was just amazing !! The service was good these was great laughs and delicious food. I am definitely coming back again and requesting
Randy and Steven were Awesome. Randy took extra time to answer all of my questions and show me how their plate marking system works. Which by the way is one of the smartest things I've ever seen in a restaurant. Thank you very much to both Randy and Steven for a wonderful first time to The Waffle House. I will definately come back.
I’m from the south and grew up with a Waffle House around every corner, well decided to take the wifey down south for a meeting and wouldn’t ya know she ain’t ever have Waffle House before so I took her, IMMEDIATELY the lady working the shift and the chef basically showed every bit of Waffle House love, made sure the food was perfect! We ordered Pork Chops, a pretty meat heavy hash brown bowl, waffles, bacon and sausage with eggs. EVERY. SINGLE. ITEM WAS COOKED TO PERFECTION! I didn’t get their names but by god have they made this the best Waffle House EVER
This is such an amazing location with the most amazing staff and culture. The food as always on point. Cleanliness on point. Service - excellent. Sherill made sure we were taken care of and felt special. The waffles and chicken/hash brown plate is amazing. Such a wonderful experience here. Thanks Sherill and the entire staff! ♥️🙌🏼
Trell was our waiter and he was legit the best. I've never had bad food or service at a WH. But while I'm visiting from Portland, I can see my wife and I visiting again solely based on the service from Trell. THE definition of Southern Hospitality. Idk who made the sweet tea today but it was SLAPPIN'. Still warm at the bottom of the glass. Perfect amount of sugar so you could still taste the tea in the aftertaste. The waffles don't miss. You gotta see the pic to see what I mean.
I'm not sure of the ladies name that was cooking but she had on a pink bandanna. Some of the best Waffle House I've had this past Thursday.
We come to this Waffle House for comfort food, so the staff knows us as "veterans" who don't need a menu. We visited today after my husband had an outpatient procedure and needed a big meal after f…
Service was fast and it's beyond one of the cleanest waffle houses i've been at. Very neighborly atmosphere and has nice workers, good music playing, and fast food service.
So yummy ily waffles. Hit the spot. clean and got my order right. Good Waffle House was great b
Sherrill was the absolute best!!! Super inviting and the sweetest! She saw my order wasn't correct before she even placed it on the the table. can't wait to go back and I hope to get her! She's the…
Just a great place to get waffles if you're feeling nostalgic! I usually get the All Star breakfast which gives you a little bit of everything you're craving. Order the hash browns extra crispy and…
Breakfast this morning 7am. It must have been shift change time or something because there were so many employees there. Seated quickly, the table was clean, greeted by the waitress right away and …
Standard waffle house experience. Friendly staff and the food is good for what you are expecting. I noticed signs on the door requesting to treat staff with respect. If this sign pertains to you, go somewhere else. One of the more clean and quicker waffle houses I've been to.
Some friends and I went there after hours for some grub. The staff were very friendly and the food was great. Service was an A+.
Great staff at this location! They all worked together well, supporting each others duties. The food was quick and good. Keva was attentive and refilled my coffee often, so it stayed hot.
The food and service was fantastic. The seating not so much. Most waffle houses are small, but I was caught off guard with how small the booths are. Be mindful of this if you're eating with a group. You will definitely be rubbing elbows, arms and legs. Luckily, I love the group I was with :-)
My Friends, wife and I had breakfast here Thursday, Aug 11, mid-morning. I have not eaten at Waffle House in years. I am sorry it has been so long. The food was good, reasonably priced, and the place was clean. As usual this Restaurant is small, the booths are small, and the place still does great business. We all liked our food and will be back. Bang for the Buck it is one of the best around post Pandemic. I would give it 4.5 stars, with the only drawback being the smaller than normal booths and the cramped size of the Restaurant for the business they do.
Okay Wafflehouse. We can do better. Hi folks. Hopefully smiles are finding your faces, food passing by smiles to bellies. That said, review. I'm aware of my first world privvy. I still love a good diner meal. Wafflehouse is trying, but starting to slip. I love their cheesy eggs. Want great hashed browns? Wafflehouse.. smothered, scattered and crispy. Sausage patties? Please stop serving then if this is what we're doing. They took one of the 2020 patties, sawed it in half disc wise. They are about a quarter of an inch thin. About the size of two silver dollars stacked. This should embarrass everyone working there or ordering them. Just stop, or charge us more for a real patty. We have premium brunch spots in the DFW metro because obviously we're willing to pay for better fare. Please, Wafflehouse, step up to your diner heritage. Toast has gone off the same cliff. They've switched vendors and now a slice is half what a slice of Mrs. Bairds or even Wonder is. Thin wafers of bread. Stop. The coffee was still smackin good, hash browns, excellent. Service stellar, friendly, on point. I'm getting spoiled on higher priced spots though. They charge so they don't skimp. Maybe Haus de Waffel will reconsider before they squeeze themselves out of business. Yes, folks want cheap eats, but the eats have to still be worth my gas to go out. I have eggs, all the meats, a killer Belgian flip over waffle iron, I rule home fries. My grits? Please, I'm from Mississippi. Don't play with me, I burns. Give me justification to not ride by. The economy isn't dead. Help us spend money to keep the economy alive. Everyone take care of yourselves. Take care of your loved ones as well. Call your mom, she misses your voice. Hug your dad, mine isn't with us. Hug your kiddos, even that one 🤗 Happy Days!
Just got served by a wonderful lady. And the food was amazing. Highly recommend, thank you so much! 👍
Great staff.. great food.. great setvice.. and budget friendly
They are friendly when you first go in and be seated, but the staff is easily distracted by each other, I got a a waffle that wasn't cooked all the way and it took a minute for another one all because my waiter was engaged with his coworkers, I didn't get a refill on my coffee I wasn't even asked if I wanted coffee until after I was done eating.
Food quality was excellent, only thing they could work on is staff being more organized to get orders out quicker and get people seated. (Waitresses should only wait tables, cooks should only cook.) one person who only makes to go orders) Took a long time to get a spot.
The man Randy with the ponytail who served us was incredibly rude. I wouldn't even consider coming back. Even the other person we spoke to asked us for an example of his rudeness. He interrupted me w…
The food was very good but my dad's scrambled eggs were runny and undercooked. I thought this food was very good. There was a reasonable amount of people there. My food came quite fast which wa…
What is Waffle House without big, greasy, and yummy breakfast coupled with a view of open busy kitchen with a bit of employee drama?! \n\nWhat makes this Waffle House unique is that they host the i…
What is Waffle House without big, greasy, and yummy breakfast coupled with a view of open busy kitchen with a bit of employee drama?! \n\nWhat makes this Waffle House unique is that they host the i…
What a hospitable server! I regret not catching her name! Even the kids mentioned how kind she was! Great way to start our day off! Tasty breakfast!
My Friends, wife and I had breakfast here Thursday, Aug 11, mid-morning. I have not eaten at Waffle House in years. I am sorry it has been so long. The food was good, reasonably priced, and the pl…
My Friends, wife and I had breakfast here Thursday, Aug 11, mid-morning. I have not eaten at Waffle House in years. I am sorry it has been so long. The food was good, reasonably priced, and the …
First experience. Not awful but not great either. Server was not friendly n kept messing up order. All the other servers seemed upbeat. Maybe our lady had an off day. The waffle and bacon were good. It’s a no on hash-browns, toast, & eggs yuck..
Didn’t want to leave a review but since they no longer answer the phone here goes. I’ve eaten from the location (to go) about 3 times all within months apart and there hasn’t been one time that they’ve actually gotten my order right. The inside is always packed which means they’ve gotta be doing something right. But it’s disappointing when I pay for something and get home and find out that it’s not what I ordered at all. The staff can’t be that busy that they can’t read an online order and get it wrong every single time. I love Waffle House but I think today is the last day that I’ll spend my dollars here. For the to go fees, you’d think I wouldn’t need to check my order before I leave the building. Very careless staff you have here.
Good food. Great times. The staff just needs to be able to multitask more. The unit manager was just too busy and occupied calling out orders and standing there to acknowledge me for 2 seconds to get me my to go order or waffle that wasn’t in my bag. I could’ve been out quick but was standing waiting for someone else to stand up to the counter.
The manager, Grant, decided to change out a filter in the ceiling, dropping all kinds of dust and dander into the waffle battle AND standing on the counter. He also aggressively reprimanded one of the workers with no regard to us sitting there, eventually pulling her to the side. The staff was really friendly and courteous. They made sure that we were taken care of.
Steven - The cook/ shift supervisor was nasty very mean and had no customer relation skills. We placed our order, hostess young fellow Al (abbreviated). He goes to Steven and calls out our order. After hearing the order, Steven says with attitude, he ain't fixin no waffles. [Quote] Also, the cook Steven said call corporate if we got a problem. Woo... So, I had a good mention in Grandma Syle How he dont know: how a person can change his life Treat people like you want to be treated. How would you want your mother or Grandma to be talked to. Being in the job is in the opportunity to make or break a persons Day. The food wasn't a bad experience. The supervisor/ cook. Steven. By the way, Al, our server was awesome !!
Food is good but the guy taking orders was a little "distracted "? Idk, and he took away my waffle and I didn't realize it 5 mins later.. 🙃 (cuz my wife finished her plate, but he took all plates), also i though the menu was the same in both sides but no, I even asked him "where's, the waffle menu?" and no reply. Idk if he didn't listen or what, but it's ok.. Other thing that I noticed is the waffle (the little that I tasted lol) looked more like a fat pancake, not crunchy but soft, like a pancake.
Convenient location. The ham was extra greasy. The eggs had extra oil or something with them. The two waitresses on staff made rude faces and we're not friendly.
Convenient location. The ham was extra greasy. The eggs had extra oil or something with them. The two waitresses on staff made rude faces and we're not friendly.
Not very good. First time I've ever been to a Waffle House. Nothing tasted good. The hash browns were soft and not crispy, the chicken was salty and had a strange taste, and the waffle itself was mediocre. Yet one meal was $15 w/o tip. Wasn't worth it
Food was good, but slowest waffle house ever.....even after ordering to-go, we had to wait 45-50 minutes to get our food. Even restaurants are faster than that...!!!
We entered the restaurant and greeted the staff by saying Hello.. The cook spoke; the server approached our table. No hello, my name is____. She did not give each guest their cutlery separated, but put it in front of a guest, and they had to distribute the cutlery. Brought 2 regular coffees, but only one was requested. The other guest wanted decaf. She did, however; speak to the other guests when they came in. Note: when we came in, there were no other guests in the restaurant. I will not be returning to this location.
I placed an order in the app for the chicken hash brown bowl and specifically requested tomatoes and mushrooms. When I got my food, the hashbrowns were ridiculously overcooked, and there were no tomatoes or mushrooms on it, instead I got ham added to it, which I didn’t even ask for. Very disappointed, not to mention I can’t even call the store to complain because the automated attendant just tells me to order on the app. It’s not likely that I will ever do another to go order from there ever again…such a shame.
Food was good but service was not as good as the food was. First of all the wait took 30 minutes to get our food. Second they never gave us a refill on coffee and they never checked up on us to see how we were doing
Today they may just have the worst manager / cook in the entire WH system. \nWe waited 1/2 hour didn't get any food. \nThis place used to be good , with great service -- not anymore. \nPitiful
Today they may just have the worst manager / cook in the entire WH system. \nWe waited 1/2 hour didn't get any food. \nThis place used to be good , with great service -- not anymore. \nPitiful
Today they may just have the worst manager / cook in the entire WH system. \nWe waited 1/2 hour didn't get any food. \nThis place used to be good , with great service -- not anymore. \nPitiful
Ridiculous slow service. Sat and waited 12 minutes and I was never acknowledged. Never stop here again. Unit mgr was at the restaurant and avoided eye contact.
Well this is the second waffle house we have been to where even with no one in seats we had to wait to sit. Tables were nasty. And for some reason it seems the wait staff was racist. I love waffle house but the color of my skin should not mean that I'm waited on last. We tip well and people that came in after were seated at the bar top and served. We left and will find another restaurant to go to
Horrible service at this place Waffle House 1613 W Hebron Pkwy, Carrollton, TX 75010. Floors dirty, no acknowledgment, slow sense of urgency. Floors were filthy and dirty. Clean up the place!! People are eating here!!! Before even getting served, me and my party of six got up and walked out. Can not imagine how horrible the food would taste with this poor service. Beware of poor service!!! Better chance at IHOP. And the Waffle House I'm speaking on is located at 1613 W Hebron Pkwy, Carrollton, TX 75010. Trash!!
I came here with my mom to stop & eat breakfast, & the lady that served us was nice at first, until our food came & my mother let her know that her food was wrong & she asked the lady could she fix it. She had no attitude with the lady or anything. The lady kept trying to convince my mom that her food was fine, but it wasn’t. She then caught an attitude with my mom & threw down her menu in my food as I was eating & walked away saying “that was cute”. She almost caught it but I held myself together. All she had to do was listen to my mom & give her what she’s paying for. You can’t make nobody eat something they don’t want. Then the manager came by & she was super sweet. Her & another lady both remade our food freshly & made sure we were served right. I will not be back here though.
Server added %30 tip without me knowing at checkout after i had already left her a %20 cash tip at the table. She knew what she was doing. I think her name is Emma. And honestly I was a bit too generous with what I tipped her considering the bad service and forgetting about her customers orders
I asked for my syrup heated. I have always asked for heated syrup and had no problem. I was told they don't heat syrup.Ok. I overlooked that. However the music was window rattling loud. I listen to a variety of music and wasn't hating the music however we couldn't even hear each other talk. When we asked if the music could be turned down a little our associate went to another associate behind the counter who said "just tell them we can't control it". They really didn't want customers so we ended up leaving. And now we will not go back. Their service level is below 0. And the whole place was covered in trash and dirty tables.
Today was the worse day I ever had at Waffle house normally I'm in and out. But today a lady named Aj was working and just act like she didn't want to be there. She never came to acknowledge my order nor did she place my order timely. I watch 4 people get served before I could place a to go order that came after me. Two workers asked if I had been helped and the last one took my order but she was leaving and gave the information to AJ who still didn't place my order. For a working who has money invested in Waffle house was worse service experience
I ordered a to go order, which too forever. Once I got to my office, I realized first that they gave me grits and in my order, I ordered hash-browns. Then I go into eating my scrambled eggs w/cheese only to bull up a fork full to find a short black curly hair in my eggs. They have no way to contact them, well they do by pressing 8, but the will not answer. That was so disgusting and I will never order, nor eat at this location again.
We were looking forward to our breakfast here today! We haven’t eaten out a lot with our new baby. So we decided what the heck, haven’t had it in awhile. No wait, we were at immediately, they were out of high chairs, no biggie we waited until we could get one. It took the server Trish, 10 minutes before coming over- she did acknowledge us. After she came and took our drink order, she got distracted and never brought our drinks. Mind you we have a 3 year old and a 7 month old. We are working on limited time. So at this point we’ve been sitting there 20 minutes with no drinks. I called her over to order our food and reorder our drinks… finally she brought our drinks. But no coffee. Waited….waited… she wasn’t even starting to work on it. I finally had to stop someone and ask him to bring me coffee. Then our food comes out. She didn’t bring my daughter’s waffle!!!! Probably took another 8 minutes before she brought her waffle- by this point our baby was at its wits end. So we had to pay for our check and leave. I had to stop at QT to get my daughter breakfast. After we just sat at Waffle House for over an hour. Sad part is, everyone else in the restaurant was getting great service!!! It was full and people were enjoying their time. It was strictly the service that ruined our experience. I wish we would’ve had another server. Oh well, we will not be back to this location. We received no apologize, just an excuse that she can only do so much. lol. Good luck with her!
Do not come here if you are coming from the bar. My date complained about slow service, and they called the police to trespass us - never saying a word or asking us to leave to ensure there was an interaction with the police. I had always been kind to the staff and tipped well to the point I was recognized and didn't even have to tell them my order. I will never come here again or recommend any of my friends do. There are a lot better options out there much closer to home now to come here ever again.
Service was absolutely terrible. Ordered my food waited over 20 min. And they still messed up. Horrible. They had 3 employees. And nobody was in there.
It was a horrible decision to come to this place. There were 3 people. Only 1 guy was cooking with patience, and the other 2 women was just standing there and looking at the order notes. They didn't help a bit, and service was extremely slow. It took us 30 mins to just get a glass of water, which also came with an attitude that they were busy. Where I could clearly see they were not. I am not going back to this place ever.
Waffle House failed us tonight — specifically our server, Naddison. We came in around 8:30 PM and we were the only customers in the restaurant, yet it still took forever for her to come take our order. There was no sense of urgency, no attentiveness, and no basic customer service. Our drinks didn’t just stay empty for a while they stayed empty for the entire rest of our dining experience. We were never offered refills, never checked on, and when we needed a to-go box, we had to ask a different server from the night crew who had just come in. When we said “thank you,” we couldn’t even get a simple “you’re welcome” or acknowledgment. The attitude felt rude and dismissive the whole time. What’s frustrating is that I’ve had the two night crew ladies before on another visit, and they were absolutely lovely and friendly, attentive, and welcoming. So this clearly isn’t a location issue, it’s an individual one. I still left a tip because I believe in tipping, but the service absolutely did not earn it.I hope management addresses this, because customer service makes a huge difference even when it’s slow.
I came March 1, 2026 approximately around 9 AM with my family. Received our food and noticed it was hair on my plate. Alerted our waiter, Emma. Emma took the plate and the manager came to our table to tell us that the meal was compensated due to the hair. I thanked her and the manager Dianna / Diane proceeded to accused me of lying because she’s thinking I placed the hair on the plate myself. The hair was short and curly, my hair is straight down to my ass long. Dianna / Diane stated she was going to check the cameras to see if was lying. It’s so unprofessional for a manager to accused a customer when I never gave you a reason that I was being untruthful. Of course I cried because I was so angry that someone is accusing me when I just wanted some food. Dianne / Diane checked the cameras and stated she couldn’t see because it was too far away. Then pulled the race card to make the situation worse when nobody said anything about color or race. I literally had to turn away from her to stop her from talking to me because she kept wanting to argue. Emma had to keep apologizing for this lady actions. This manager is so unprofessional and very distasteful. I was very disappointed the experience that was taken place. I’ve already emailed corporate with a very detailed emailed of what happened.
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1613 W Hebron Pkwy, Carrollton, TX 75010
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1613 W Hebron Pkwy, Carrollton, TX 75010
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