Christine Hess

I thought my drink felt a little light for a large when I picked it up off the counter but it was a new drink and size smaller than I usually order. Once at work I take a look, the whipped cream has now melted into the drink and this is all that is in a large... I dont mind paying the prices on drinks when I actually get the size I order but this is disappointing!

Savannah M

I used to love this dunkin but now it sucks. My order is wrong almost every time and if it's wrong all you get is "oops, I'll remake it". What should take 5-10 minutes turns into 20+ and it's just not worth it. Cortland has so many good coffee shops that take just as long without getting my order wrong

carly g

This Dunkin SUCKS. My total was $4.69 so I gave the girl $5.70. Obviously I would receive $1.01 back. The girl starts counting NICKELS to give back to me. She proceeded to shut the window and not give me a straw. Every time I tip the new workers they are rude and DONT say thank you. I’ve only had 3 people ever tell me thank you. The drinks taste decent one day and ABSOLUTELY AWFUL the next. There could be no one in line and they would still make you sit at the screen for 10 minutes. I am very disappointed. Do better Dunkin.

sarah miller

horrible horrible dunkin. there are only a few good employees at this location. other than that, all the others are rude and never say thank you when you tip them. second, they make you wait at the drive through window when nobody is in line. AND THEY NEVER MAKE THE DRINKS RIGHT. every time i order something it takes like GARBAGE. half time they give you the wrong donuts AND their mics are at the lowest volume possible. one time i asked for three creams in my refresher and they gave me a random refresher with just cold foam on top… who would want to drink that???? obviously i keep going here because i have hope in them. BUT IM DISAPPOINTED EVERYTIME!!!!! ITS ALMOST LIKE THEY DO IT ON PURPOSE. shame on you dunkin.

Avery Mauger

After ordering, waiting 15 mins in the drive through I got to the window and they told me they had no iced coffee. Probably should have told me before I ordered and paid for it. Didn't offer to make an alternative terrible customer service, got a refund and will never be back. It was 8:30 in the morning btw interesting time to be out of iced coffee. Beware if you are going to this Dunkin they miss more of than not.

Marcus Cupp

This is the third time this week I've tried to get a good coffee here, and it tastes like crap. Not only that but the company raised the point amount on the app to get a free coffee, now I'm better off making it at home because this Dunkin serves nasty coffee.

skylar dicken

I ordered a coffee and a donut for me and my son to share and they do not have the bucket I wanted so I ordered a spider donut and they gave me a plan begal. Do u know how disappointed I am with this dunkin now! It was my favorite and I use to go to it every day! I even know the girls that take my order in the morning and the disappointment I got when I got a PLAN begal!!! It would have eased me if it was atleast a blueberry or something or even cream cheese! I wasted like $3 from getting a plan begal instead of my spider donut. Time to drive to elm road go my dunkin or Nile’s!

Sarah Northrup

Disgusting. Worst one I have ever been to. Tried to give half a coffee. Then I go to eat my bagel and cream cheese and I swear there was an entire block of cream cheese it was disgusting. How do u mess up a bagel a cream cheese. And the last who took my order was rude as hell she had darker hair in a bun I'll never return Oh she said they never fill coffee to the top? Weird 🤣

Jenna Ruckman-Downing

I’m here pretty much every day to the point the morning workers know me and my order. Disappointed that this is what an XL hot coffee cream and sugar looks like . Got 15 minutes down the road before I realized why my coffee tasted funny and didn’t have the time to turn back. Waste of money

lewiss kijji

WORST DUNKIN EVER. It wasn't like this before, it used to be better. Management here is terrible, EVERY time I go here. The employees at the window ALWAYS have an attitude, and you always feel rushed taking your order in the drive through. They never have anything in stock, always out of the most basic things like blueberry donuts, or enough munchkins. What dunkin only has 5 glazed munchkins left and two flavors in stock? This is a donut shop right? Then have donuts in stock. The drinks either taste like water or too overwhelming with a sour taste. They always slap and throw the doughnuts in the bag, with NO napkins EVER. The donuts I ordered that they had (I was forced to order a strawberry donuts cause they never have anything else) didn't even have sprinkles, when they had sprinkles in the picture, and the donut was face down in the bag, with the frosting melted and the donut hard. Donuts are always hard. Absolutely nasty at this dunkin. Shame on you, do better. Hire people that know how to have a decent attitude.