Last time I came here, I was disappointed with the food. Fries were cold and oversalted, and my cheeseburger came with an additional topping of someone's gray hair. It's been a while since I came back, but I was really craving a Wendy's burger and since I had I coupon, I stopped. And they got in my good graces again. The burger fresh, hot, juicy and very flavorful, the fries also fresh. The service was a little slow, but once they took my order I had my good in less then 5 minutes. Will stay cooking back here again.

The cashier we had was nice and attentive. She was friendly and kept a smile on her face the entire time. There was, however, another worker that was stern with one of her younger co-workers. She was rude to him and very impatient with him. When we went to the counter to pick up our food, she was blunt and not friendly at all. But, I wouldn't give a bad review for the entire establishment because of one person. My overall experience was good and the atmosphere was fine.

Though i have had the #8 at other locations, this one was a bit spicy but to my knowledge shouldn't be. But fresh food, well prepared hot. How ever the #9 that was ordered was made incorrectly it was supposed to be a double but it was made as a single, so I ended up giving him the rest of mines, since he was left still hungry from not getting what he should have. But we also understood, bc the line was wrapped around. Bound to get something wrong. On the plus side, he enjoyed it along with mines. Lol they even had HiC grape. Which was a pleasant surprise. They have more flavor drinks then other locations. As you can see it was all ate lol

Cierra Andrews

The manager Stacy was very kind! Someone in the drive through ordered a bunch of baked potatoes so when I ordered mine I had to wait 10 minutes but she communicated clearly and kindly and made sure everything came out fresh and made for certain the order was correct and even offered a cookie for the wait. She was polite and spoke with staff and it seems like their team works well together because she said hey guys let me know as soon as that potato is ready! I’m glad she was there today!

The employees are great and the service is fine but the food taste horrible. I’m not sure if this is for every restaurant but the one that i go to the food is disgusting. If you want good food don’t waste your time on this wendy’s there is a weird thing to the food.

Always slow drive through experience. Never less than 30 minutes and 20 of that is just to order. Fries are very old or cooked in old oil. Chicken was fresh though. Vegetables are fresh, also. Customer service is why it gets 3 stars. Within last 2 years, the store was renovated and the 2 drive thru ordering system was setup. However, everytime we visit, the second line is blocked or not in use. What was the point of putting it there to never use it?

I went through the Drive-thru had six cars in front of me and the service was really quick and the food was hot and fresh

It was ok I guess. I was informed that they didn't have any regular chicken nuggets, then at the last minute change and said they did have them. So when I got home I had the spicy nuggets? I usually check my order before leaving for this very reason but I didn't this time. The service didn't make it any better. The young lady that took my order was pleasant in the driver thru line. But the second one not no much.

The place opens at 9 am, I was there about 10 minutes after 9 to pickup my mobile order and they didn’t want to open the door. The cashier looked at me standing at the door and shook his head and finger making the “no” shaking signal. If your establishment opens at 9 and i’m there at 9:15 almost 9:20 why are you not letting people i .

This location is always chaos around peak times. Partly the high staff turnover and partly it's at a really busy spot. On top of that here lately they seem to get my order wrong 20-30% of the time. It's not that big of a deal because I like most of the menu but still, if I order something it's because that's what I wanted and I shouldn't have to unwrap everything while sitting in the drive through to make sure I got it.

The staff was awful!!!!!!!!! And we kept asking them; "To please let us speak with the manager, but they ALL FAKED OUT, LIKE NONE OF THEM KNEW ANY ENGLISH!!! The night staff is awful!!!" 😞 They need to be monitored by someone else from the corporate office, who they don't know is from corporate, then you'll see what I mean. I'm not sorry for complaining about The Staff at WENDY'S tonight, because they definitely don't deserve the two Stars I gave them.

The salad would have been a 5 if I could have gotten the dressing that comes with it. Once I had already paid for it after sitting in line for a few minutes I was told once I made it to the window that they were out of dressing. So I had to take packets of ranch to make up for it. Then I received a spoon instead of a fork to eat with my salad. Ughhh so frustrating that I had to drive 9 minutes down the road to a different Wendy's to get the right dressing. So more gas wasted on my end. If they would have just stated while I was placing my order that they were out I could have just ordered something different.

Felicia Hames

What happened? The burger, Dave's single no onions, was not what I remember! I'm glad I got the spicy 4 nuggets to offset the burger, the fries are still good- I should've just ate at home (I made gumbo)...smh

Poor lead service, if you see the employee struggling HELP, instead of looking at the line that keeps growing. I went in thinking it was better. I should've stayed outside. Do better Wendy's. I'm a huge fan. I'm also a fan of good service

Very dirty. Stopped by for lunch but decided to pass.

I love Wendy’s but they didn’t prepare my sandwich correctly so now I can’t eat it. :(

I stopped by to get something fast and familiar after so many bad choices. The cashier greeted us and took our order while helping the coworker that was struggling to get the orders together for the lobby and drive thru. After making my order I started to notice that they were very busy but understaffed and 0 hands were being washed in the making of these orders. So I prayed over my meal and took a bite because I didn't want to be rude and requested the manager but maybe I should have requested a refund. Everything in the bag was old and cold. Burgers were cold, fries were old and the drinks were flat. So this serves me right and I will avoid this on my burger runs. I hope they get some help and no one gets sick.

Barbara

I went through the drive-through, placed my order, went to the first window and paid for it. Went to the second window. I received my drink. Then about after 30 seconds a young lady asked me to back up to the yellow pylon. I asked her why? She said because my sandwich wasn’t ready. I questioned her again. Why would I need to back up? She just kept repeating because my sandwich was not finished. I reluctantly backed up to the yellow pylon. Not 30 seconds later, the young lady puts her hand out the window. I just sat there and then finally she hung her head out and asked me to pull up. I again asked her what was that all about that does not make any sense that because my sandwich wasn’t ready that I had to back up and then come back up. I don’t know if this is some kind of hurry up and get your customers through the line, and if it’s gonna take a minute, let’s back it up. I don’t know. I just think this is the most ridiculous thing I have ever had happened to me. I will not be going back to this Wendy’s.

This place needs to be shut down. Employees need to be replaced. Waited in the drive thru for 20 minutes without asking for my order. Even tho I repeatedly ask for help. Not sure how this locations s…

This place needs to be shut down. Employees need to be replaced. waited in the drive thru for 20 minutes without asking for my order. Even tho I repeatedly ask for help. Not sure how this locations…

Just came from this location and a guy was doing the fries with no gloves when the fries fell out he put them back in with his hands.

Just came from this location and a guy was doing the fries with no gloves when the fries fell out he put them back in with his hands.

Ordered lunch and everything looked right but got my food and it was cold. Brought the food back and requested fresh hot food, manager told me, "It is fresh, to me it's fresh because the timer on the…

Ordered lunch and everything looked right but got my food and it was cold. Brought the food back and requested fresh hot food, manager told me, "It is fresh, to me it's fresh because the timer …

Now I went to Wendy's to buy food and I ordered a classic chiken and this turned out better. I don't recommend eating here.

8 people working and manger is ignoring customers. This is not a fast food place, but if you want the slowest service ...this is your to go spot. -1 if I could rate it.

8 people working and manger is ignoring customers. This is not a fast food place, but if you want the slowest service ...this is your to go spot. -1 if I could rate it.

Horrible service!!!!!!!! I went through the drive-through during breakfast time ordered a number five combo. I asked the representative to put grape jelly in my bag got to the window. The lady imme…

Horrible service!!!!!!!! I went through the drive-through during breakfast time ordered a number five combo. I asked the representative to put grape jelly in my bag got to the window. The lady imme…

Horrible service!!!!!!!! I went through the drive-through during breakfast time ordered a number five combo. I asked the representative to put grape jelly in my bag got to the window. The lady imme…

I ordered through Uber eats this morning and I was upset. I ordered 2 bacon egg and cheese on a croissant break fast sandwich with a pineapple mango lemonade. I recieved 2 sandwiches with just egg and on a bun! Then a regular lemonade!! I was so disappointed cause I genuinely like Wendy’s!! This was awful hope Uber refunds my order!!

Tonight was not that bad as Tuesday night when I had to wait 25 minutes for my 4 for 4. Yes 25 minutes for one order of four items. My public education math tells me that is just over 6 minutes per item. When I tried to speak with the Management Mr. Ryan he was so very much like it is not his fault. He never apologized for the delay until another customer said to him that he was just plain wrong. I came back tonight to see if he would do anything for me but he just laughed and even said that he was not supposed to substitute chili instead of fries on my order. WOW. Crazy bad service here at this Wendy's for sure.

This Wendys should be shut down.... not only is the wait longer than it should be for FAST FOOD. You wait and your food is undercooked or literally reheated. I have tried to give this place multiple chances since it is the closest to me but today was enough. As i went back to return my food, there was 3 other people waiting for their orders to be fixed. I heard one of the women in the drive thru tell another employee to spit in the food so we’d all just leave. I asked for my money back and never will i EVER come back to this place. It needs to be under new management or just shut down. People PLEASE read reviews on places where you are considering to eat. THIS IS UNACCEPTABLE AND A MAJOR HEALTH CONCERN.

I went inside to order and had to wait 15 minutes to take my order. When the took my order I had to wait another 15 minutes and when I got home to check my order I was missing two sandwiches. They always get my order wrong and have to check them . I also noticed the grill operator always works with raw meat and handled packing food, not sure that sanatary or approved by health inspector on the way the do that. This store is getting worse every time I visit. Also looks like management always running short handed for they always run with 4 or 5 people and dont understand why they have 2 windows and 2 drive thru speakers.

The wait in the drive-through is entirely too long. Too long in fact, but I had to skip picking up meal that I had ordered. When I drove past the checkout window, it looked as if the only behind the register was talking on her cell phone.

safe to say i will not be coming to this wendy’s anymore. they can take my order correctly but when it comes to actually getting what i ordered is always 100% wrong. i will stick with a different wendy’s location that is out of my way then coming here.

On October 8,2020 @4:02pm I placed a large order in the drive thru. While placing my order the young lady on the speaker made a comment when I asked her to give me just a minute to check the order. She made the comment thru the speaker “ I can’t stand when people don’t know what they want to order” I was so in shock that I continued my order as though I didn’t hear her. However, her Mic 🎤 was loud & clear that my business is not appreciated not to mention your team members aren’t welcoming at All. When trying to call this location to speak with management the line just rings

Very long line to wait, then waited more than usual when we got to order. We ended up leaving after what seemed more than 25 minutes and never ordered. That is way too long for anyone to wait for anything in a fast food restaurant.

Whenever you decide to go through the drive-thru, NEVER drive off BEFORE checking your bags. They have a TERRIBLE habit of not giving you everything your ordered, especially when its a big order. Also, they're only "customer friendly" with certain people. Its suppose to be with EVERY customer. I watch this all the time and this location is ABYSMAL at it. Particularly the manager.

Visited this store twice on separate occasions and both times my order was wrong. Just two days ago I ordered a Baconater and received a Jr burger and when I brought it to the young ladies attention she snatched it from my hand and walked off speaking Spanish. Never been so disappointed!

Be prepared to be told something different at all three different stops that you talk to someone through the drive-thru also be prepared for them not to listen when you talk to them and tell them what substitutions you would like for the unavailable items at the first window then told the substitution you confirmed at window 1 isnt even an option and being a former Wendy's employee it could have gone alot smoother I just accepted 2 sodas for my husband instead of getting myself a drink I almost always have some issue of the drinks or staff not knowing about the freestyle machine

This is the slowest Wendy's ever! I waited in the drive thru line a few times over 30 minutes. Why? I gave them the benefit the first time that it was just busy. Then, I figured maybe they are understaffed. I refuse to come to this location again if I see more than 2 cars. Customer service not that great either! ☹

When did y'all starting selling ice cold chilli?

I was waiting in a line for 20mins I get to the speaker waited another 10mins nobody ever got on the speaker. Got up to the window to ordered. Got home with my food order is wrong my strawberry lemonade tasted horrible and the chicken in my sandwich was burnt. Do not recommend going here.

I wish i could give this location no stars. Its 10:30 a.m . My wife and I were expecting hot fresh food. The fries were re dipped and looked like the grease needed to be changed. Then, pick up one of my chicken nuggets and it looked like it had been sitting since they opened . I will def not come back to this location and if u want fresh food i would advise u to go to a different location as well.

This location is never consistent with their service or food quality. The young lady at the window with red hair is never courteous. I asked if she could make my fries fresh and she blatantly shut the window and turned her back like I never said anything. I’ve given this location multiple opportunities but it’s the same unsatisfactory service & cold un-fresh food. Unless it’s the middle of the day around 2 pm.

Came to this location at 8:33pm on a Saturday to pick up a doordash order. The inside was CLOSED and the doors were locked despite the door saying the inside is open until 10pm on Saturday. Since the manager and employees are lazy I had to wait 30 minutes in line to pick up an doordash delivery order when I should've been able to come inside and pick the order up. They don't even follow the schedule they have posted on the door. THUMBS DOWN!!!! Would give 0 stars if I could.

I am really disappointed. I ordered 3 breakfast meals worth $20 through the mobile app. I arrived to the restaurant and told them I had a mobile order. I waited in the drive thru line for 20 mins only to be told they were out of 2 drinks that I ordered and received cold food. My breakfast sandwich was disgusting, the bacon wasn't fully cooked and had a ton of fat and all of the breakfast potatoes were cold and soft. I will not be visiting this location anymore. This is the second time that this has happened. Please do better.

Only ordered 2, 4 for 4s And I've been in line 30 minutes.. Still 2 cars ahead of me! This has to be the worst drive thru ever... Seriously

If you are ready to be 20 minutes in line and wait for you 2 person meal for 30 MORE minutes, this is the place for you. This restaurant ALWAYS takes FOREVER! Then they still have the nerve to serve cold meal.

Horrible experience! I ordered 2 salads, 2 cheese burgers, 2 fries and 2 drinks. Paid at first window without problem but when time came to get my food, it took 3 people 4 attempts and 15 minutes to get my order correct even after giving them my receipt 3 times to help them get it right. My overall wait was 28 minutes from the time I placed my order. I wont be back.

Horrible experience I will never come here again food was lathered in mayonnaise lady at the window told me that jr deluxe was not on the 5 dollar biggie bag when it clearly is … will be reporting them to Cooperate. Also Dr Pepper was beyond flat .

I was asked to pull ahead. 3 cars got their order. So I went inside and found my food sitting there cold. They had to make my order again. The manager was great but the workers are too young, slow and no customer service skills. Very nonchalant.

I live right next to them and rarely go because anytime I do line is always slow as hell and long. 3 outta 4 times they screwed the order up so it's best to ALWAYS check before you pull off. But yeah, the slowness at all times is terrible. It's like once they get 3 cars everything goes to hell

They always take too long and food quality is substandard. Carry out, dine in, or drive thru, doesn't matter; Expect at least a 30 minute wait from the time you arrive to the time they hand you your order. They have two lanes in the drive thru, but only one is opened and the other one is always closed. They have two inside cash registers, but they only staff one order taker who is also the food runner for all inside order causing the delay. As per their slogan, quality is not this restaurant's recipe. I don't know what goes on in the kitchen but even with their 30 minute delay your order will never be fresh. Oh and you're sol on condiments as they are always out of stock on the ones you actually want.

This is the third time I have went to this restaurant and their QR code does not scan my phone. It is my birthday month and I can't even get my birthday goody off my app. Then I can't get my reward or coupons from this location. it works at other location, this location is just plain ridiculous and raggedy. I expect more from Wendy's, as much as I pay for combo meal! This should never happen

Absolutely no quality control. I went through the drive-through while traveling. Realized too late down the road that I didn’t get anything near what I ordered. I ordered a single cheeseburger with fries and a drink. I ended up with some chicken sandwich with bacon and stuff on it. Very frustrating when traveling and cannot turn around to get it fixed.

Sat in a very long, slow drive through at 5pm since the inside dining was closed. When I finally got to the ordering speaker I asked for the Southwest Avocado salad. I was told they were "out of salads". I find this crazy since it was the beginning of the dinner crowd and believe the Mgr. should have been prepared.

I visited Wendy's today and the service from the employees and manager were horrific!! I noticed my order was wrong when I got home. Had to drive back and wait in another long line after trying to go inside and call. Dining room was closed and no one.anzwered the phone. I refused to drive off and. Fat Hispanic man came to the window ans said he didn't care and Laughed. It was Unbelievable!! I will never visit this location again and will xontact the corporate office.

8:15 am store says open but nobody is taking my order they need help I don’t even think nobody is here only 2 cars in the parking lot I would avoid this location cause it seems they are having crucial staffing isssues….

#3427. Breanna was absolutely awful, her attitude was disgusting and wasn’t focused on anything aside from her phone. When I pulled up to not only the speaker (I heard her videos playing, not to mention she wouldn’t let me finish my order before responding with “drink” every two seconds) but the window as well she was more concerned and focused on her phone than anything else. When I get up to up the window I had to wait on her to get off her phone to take my money, I then asked her to please read my order back because I didn’t feel like it was taken correctly. She stares at me with hatred like it was such a big ask. She finally responds with attitude “you had two sandwiches with no cheese or tomatoes” although that’s basically right that’s not how you read back orders. Two different sandwiches, two completely different meals, I needed to know if EVERYTHING was right, not just the sandwiches. I always start my order off with “how are you” bc I understand how stressful food industry can be. Worked in fast food myself since I was 14 and I am now currently a server. I always try to be as nice as possible bc I know how nasty some people can be, but she should absolutely not be in the window with the kind of attitude she has. I understand we all have bad days but that is very unacceptable regardless of the type of days you’re having. I also never write reviews bc I don’t feel like it’s worth my time and I have better things to do, but this simple interaction was absolutely terrible and there’s 0 excuses for it. Considering placing her else where bc the window is not for her, terrible service. Everyone else was fantastic tho and food was good.

Just left the drive tru it took 20min and the lady with glasses kept telling me to wait for her when she finally said go ahead I said are u sure she said yes then at the window not even a hello or would u like any condiments nothing I run a store and I tell my employees to say hello and offer bcz ikn how important that is to customers

I ordered on app & go to the second window because I paid for my order the guy tells me to go back to first to pay I said for a mobile order. They wanted me to order PAY an additional 17.14 for 2 $5 biggie meals and 2 happy meals. Either they’re scamming or trying to keep the money. They printed out the receipt wish I would’ve kept it. But I took a screenshot of my receipt. 4 $5 combos don’t equal 37.14. I was lucky I understand a bit of Spanish and Abril & Jose were trying to overcharge. They also told the cashier to shut up and she was talking. ((Proof of purchase))

The best example is when people go to work without wanting!!!! over 5 minutes in an empty restaurant, and everyone just looked at us. We finally decided to go to drive thru . Sorry, Wendy's not more . The menu screen doesn't work by the way.

Absolutely horrible service. 3 minutes in line and theu couldn't even get my order right. Missed an entire burger and after sitting in line for another 20 minutes they said it would be more before my food was ready. I still haven't seen my food. Dining room closed of course. Back through the drive through after waiting and everyone acts stupid. This restaurant is ridiculous.

Ordered between 6:00-630pm on Sunday 3/17. The women and man at the delivery window behavior/attitude was nasty, suspicious. Both heavy set with bad attitudes. When I got my sandwich I had to throw it away because it looked disgusting (nasty). If I had decided to take it to a lab and if I even an ounce of “non-food” substance I would sue this place and the woman and man who were at the window. I believe people are ignorant that tampering with food is a criminal offense. The sandwich looked nasty and smelled. I order at Wendy’s often so I know what is presentable and this order was neither presentable nor edible. Stay clear of this place. It should be shut down.

Poor service. Everyone including the manager is on their phones. They re-fry the fries to serve them as fresh. Refuse to provide refunds for incomplete orders and I will be contacting for CFPB.

Spent $30 only to get home and all our food was cold. I stay not even 5 mins away. The food presentation was trash it was thrown together. They better be glad I payed with cash cause the charge would be disputed.

I ordered 2 biggie bags ( on the app ) once I arrived at the store the cashier said “ we don’t have spicy nuggets “ so I asked can they substitute the spicy nuggets for fries she said no , I asked well what can you do. She replied you can get the regular nuggets or cancel the order. We pulled up to the next window asking to cancel the order & the manager said that it’s already been canceled even tho it’s showing that it’s been processed on my end as If I received my order.

This my second time here literally and it’s trash. The burgers are always dry and hard. Today my bun was hard- needless to say I won’t be back l. It’s too many ppl n there for food to be nasty and burgers not fresh.

It’s Sunday 2/25/24 at 10:24 am and the doors to enter Wendy’s was locked but the drive thru is open. I had to knock with keys on the door. The manager came and said she is waiting for her employees. I said are you going to put a sign on the door and she said no. I said I want to order inside. She said I could come in and wait until her workers came to take my order. I just stood there waiting. Then she came and took my order with attitude. I better not get sick!

This is literally the worst Wendy’s you can go to THEY ALWAYS MISSING SOME so on todays episode of what they don’t have is sauce for their nuggets. I ordered a biggie bag WITCH COMES WITH SAUCE but they tired charging me $1 EXTRA for some ghost pepper sauce saying it doesn’t come with the biggie bag nuggets no more so I let them keep the whole order now your not getting nothing because I’m not paying a $1 extra for that dry ole sauce that should come with my meal do better Wendy's

AI system through the drive through is so slow and doesn’t work well. Waste of time and so frustrating when you’re trying to run through quickly.

I'm only reviewing Wendy's because I have been a few times in the past year or two to only get bad food. The quality of the food has declined significantly. I am only interested in having a Frostie or their lemonades at this point.

Never eat here and never order on the app again! They don’t have an item I say that ok just refund it (like every other fast food vendor would do)… and they tell me cancel my order on app I explain they processed and it and I can’t cancel it… they tell me there is nothing they can do and I have to call number on back of receipt and request a refund… the manager didn’t even speak English to have the conversation had to call the most unprofessional person I have ever met who was clapping his hands while loudly telling me he couldn’t refund me I sat there and advised to get manager on phone and they called police on me for wanting money they essentially stole from me

This location needs better employees at night... the lines are horrible and my food is ALWAYS COLD OR WRONG!! I went through the drive thru to purchase food for my family last night and something told me to check my food but I didn’t... I made it all the way home and it was cold as hell... they gave water for natural lemonade... nuggets were dried up and cold... everything was awful I called a total of 10 times and NOBODY picked up the phone... I called today to explain to the day shift manager Alicia what happened and she basically didn’t care.. I asked for my food to be replaced and she’s told me if I didn’t have the food she couldn’t do anything about it but replace my burger and lemonade... that’s crazy... I always come back each and everytime my food is jacked up... and the one time I don’t I can’t have my whole meal replaced or my money back? How are you going to pick and choose what you’re gonna replace on my receipt when the whole ticket was jacked? There is a Hispanic girl that works the second window on the night shift at this location that replaces my food every single time when it’s wrong.. that’s how much they mess up there.. anywho I asked for the number to a district manager she told me she couldn’t give it to me... she then puts me on hold (she put the phone down and I could hear everything she was saying to her other employees which was unprofessional...and she also asked the other employees did they know the number..how do you as a manager not know the number to corporate office?? they are all unprofessional!!) she didn’t know the number to the corporate office... the number she gave me was not it! When I find this out after calling 5 times I am pissed... I looked on google to find the correct corporate office number and I left a complaint and was told that someone would get back to me... we will see! They will never get my business again.. this location is ghetto and they need a whole new crew! I as a customer should never have to go back to a location that many times to get my food replaced and then they are pissed at you when you want fresh food! What the hell! Unprofessional employees and awful food..

This place is terrible!! I ordered a plain double cheeseburger for my brother. She asked me if I wanted the “Dave’s double “ and I told her no! Plain!!! When I got the food back to the hotel we are staying at, my brother pulled out his sandwich and it has everything on it!!! What about plain do you not understand?!?!? Plain means plain!!!!!!!!!! I will never go there again! Not only that we’re relocating to this area and we have a huge family that are eager to visit. We won’t be going to this Wendy’s! In addition, I tried calling to explain what happened and nobody answered the phone! When I tried to call back they had taken the phone off the hook!

Went thru drive thru. WAITED 20 min and still got cold nasty french fry...

Went through the drive thru to get my toddler some chicken nuggets cause he was hungry. The line was long but not 30-45 min long. Their were two cars for me to get to the order speaker and it took 10-15 minutes to place my order another 20-25 min to pay for my order than another 15-20 for me to pick up my food. Hey they say their good is fresh so I expected the food to be nice and hot. Wrong, nuggets where medium warm, the cheese on the burgers where cold.

They lie about there to go lanes. And the people at the window giving your food do not know how to read the tickets correctly. I asked for three individual dipping ranches they elected to give me two so either it was by choice that this person decided not to give me three or they just did not know how to read properly. You have a paying customer you should cater to that person

I ordered a small apple pecan salad and they gave me Parmesan crisps instead of pecans. The main reason I order this salad is because of the pecans. I went to this Wendy's because the Wendy's in Cedar Hill was so crowded. I know why now. The Cedar Hill Wendy's has never messed up my order. I tried the DeSoto location for the first and last time today.

Long wait and our order was wrong - discovered after we'd driven away. Chicken sandwich made as a burger. Staff wasn't courteous. Won't be going back to this location.

I had a very bad experience this morning in the drive through about 10:00am. I ordered my food, my total was 6.27 and I gave the girl at the window 10.27. Someone else gave me my food and told me to have a good day.I told that person I’m waiting on my change where did the young lady go? She had no idea and went to get a manager who came to window to ask me what’s wrong and said they “they don’t speak English “ I told her I’m waiting on my change, the girl disappeared then finally the girl appeared and gave me my money as I pulled off I noticed she gave me 3.00, I then pulled in a parking spot and went in ask for manager to let them know she owes me a 1.00. It took awhile for them to discuss in Spanish of course what she needed to do as my food is getting cold now, she comes back with .43 cents. I said what is this? You owe me a dollar. She then shows me a receipt where she mistakenly put in I only have her 10.00 but I purposely gave her 10.27 so I would not have all that change back. I refreshed her memory I have her a quarter and 2 pennies with a 10.00 bill, said oh yeah and finally gave me my dollar. I just want to say to have someone on the register who don’t speak English and can’t add or count is very bad business for Wendy. I’m a business owner and that could definitely hurt your business. She definitely should go on the food line with everyone else that work there that cannot speak English. When she gave me the 1.00 there was no apology or anything. Now I have to eat my food cold due to their mistake.

Everytime I go through this drive-thru they are never courteous. They are just so in a rush it pisses me off. Now they give me half of my order with a ripped back and then ask rudely what am I waiting for. I have been in good service for 6 years and this is ridiculous!

Get used to seeing this if you come to this Wendy’s the wait is always really long for no reason they take about 15-20 mins to complete your order inside your better off going thru the the drive thru

If I could give them 0 stars I would. This place used to be okay as far as fast food goes. They only had Coke Zero, and sweet tea available. We asked for waters and they didn’t put ice in our cups. The fries tasted like they had been sitting there forever they also didn’t have ranch! What type of Wendy’s doesn’t have ranch? Anyway, now I know to stay away.

Food was cold. We were the only people there and waited on cold food. How are fries ready and no one is there? I thought Wendy's was fresh and never frozen. Definitely was not fresh

Cristal Jordan

Was there a manager at this store 1/9/26. I never seen Wendy's SO empty and I see why the gentleman told me to hold om at the drive thru speaker and then never came back to take my order! WOW!! Then as I drove off the customer that was on front of me was not even at the window...they were parked between tje 2 windows. It was like they was purposely not taken orders and blocking the drive thru so they would not have to work. Did I go inside...nope just took my business else where but I have never seen a fast food CHain act that way besides the Sonic on Hampton and see where that got them!

Ana Martin

⭐️ 1-Star Review Very slow service at the drive-thru — it took 20 minutes just to get our food. We were passing by from out of town and decided to give this place a chance after reading mixed reviews. Big mistake. Not only was the wait extremely long, but our entire order was wrong. The sodas had no flavor, my salad came with no utensils and no dressing, and the triple meat Baconator didn’t even have bacon. A burger we specifically ordered without cheese came with cheese. On top of that, the salad is much smaller than it used to be but more expensive. When we finally got to the window, they didn’t even know what our order was. We repeated it, and somehow it still came out wrong. Overall, very disappointing experience. We were just passing through, but this left a terrible impression. I won’t be returning.

Teannah Fowler

Placed a mobile order through the app but once I got to the restaurant I was told their system wasn’t working for them to make my order ahead of time so I sat and waited for them to finish. Once I received my order I notice I was missing an item. I tried to go back into the restaurant to get the item and The manager Sandra basically called me a liar. stating she put the item in the bag but I must’ve took it out and that she wasn’t replacing it. SANDRA clearly dosent like her job being a manager at Wendy’s and needs someone to replace her. She sucks really bad. Shoutout to the guy that gave me her name. I will no longer spend my money here again.

Meshelle Osborn

I came in on yesterday with my granddaughter I needed to use the restroom before we ordered anything I waited patiently unfortunately I had an accident the manager told me to wait but she then said she didn't have a key I waited for a while very hurt!! We never ordered!!doors were looked and I had to leave because I was using it on myself,I know you were busy but to have me wait,then tell me you don't have a key was humiliating!! Both supervisors were available! I'm still coping with the discomfort and not being able to order my grandbaby anything until I relieved myself!! I will never come back again!!

latonya jones

Food cold ,soggy and this is the 3rd and last time every time food have been horrible food is to high to keep accepting this y’all gotta do better and take your time on making people food right and fresh

Ri Bowie

Went to this location today had to make an order through an AI voice automatic system placed an order for a chili cheese, baked potato with chives, butter, and sour cream. The amount of chili they put on the potato was like using a breakfast cereal spoon they did not put the chives on the potato and also there was no butter in the bag. Potato was dryer than a “ Popeyes Buscuit “. For this to be a brand new location their food should taste way better and actually be made how people order it.

XO JTH

I work with mac haik ford and this is your usual breakfast spot to pick up food a woman in the drive thru on Aug 9 at 9:10 didn't want to do the big order it was only 18 biscuits for our service department and she denied our order but its on less money being made for you guys good job 👏

Myssie Smith

Placed 2 mobile orders—both were incorrect. Fries in both were cold and tasted old. My wrap wasn’t wrapped properly; it was just thrown in the bag and fell apart. Asked for no bacon on my spicy chicken sandwich, but it still had bacon. The chicken patty wasn’t spicy, and there was no extra cheese as requested. Overall, poor customer service and very disappointing experience.

Diamond Rose

I went to this wendys tonight and had the worst service from the manager Eunice. The second drive thru wasn't working so instead of her accommodating she wanted me to get back in line with several cars ahead of me. The issue with this is that there wasn't a cone in place to let us know that the line was closed so this seems to be at fault of the manager. She then catches an attitude at the drive thru window and when I asked for the info to contact corporate she refused to give this info and said " I don't know, you can look it up and literally slammed the window with my kids in the car! Managers are put in to place to deescalate situations involving their guest and to set an example for their staff. The manager on duty tonight should absolutely not be in a leadership role unless you're desperate and in need. Otherwise she leaves an incredibly poor taste in customer mouths. Please check the cameras and see how she handles customer service because i noticed the staff were young adults and she shouldn't be the representation that they have while they transition to adults and leadership roles that should mirror compassion, empathy and hospitality! If you're not equipped to provide hospitality to your guests then maybe you shouldn't be in the hospitality industry. I will be doing my due diligence and looking up the corporate number to report this manager because slamming the window in my face in front of children was sooooo unnecessarily rude and blatantly disrespectful.

Ast Ilandove

The worst Wendy’s I’ve ever been to… they throw your food together on multiple occasions. They can’t lettuce wrap or understand what extra lettuce is they don’t care about getting your order right. They don’t match rewards when their system is down which is all the time and they are rude in general… I ordered a regular fountain drink the person taking my order couldn’t find it so she charged me for the hand squeezed lemonade instead a of the Minute Maid limonada like I asked pic of the third time I asked for extra lettuce for a lettuce wrap burger this is what they did… Then they gave me half fries and half leftover breakfast potatoes 😔 just lazy. then I saw them eating in the food prep area… workers walking about eating holes in their cloths just terrifible.

Eve's Bayou

Again, I try over and over again to give fast food spots a chance! I'll just let you see without saying a chicken sandwich I received through the drive- thru.

Tamaira Brad

I ordered a 4 for 4 and paid extra to have medium fries. Upon looking in my bag I notice I have a MEDIUM CARTON for a VALUE FRY. I could literally see the bottom of the fry carton. I informed the guy at the window who informed the manager, a hispanic lady. She proceeds to yell at me and tell me that what I had was a medium fry. After showing her the bag she takes it back and drops the fries IN THE OIL AGAIN AND PUTS THEM BACK IN MY CARTON. I worked fast food previously and im not dumb. She completely disregarded my request that could’ve easily been fixed. Very Nasty/Very Sad. UPDATE : they served me the oldest chicken patty they had back there omg I went to the door and the girl told me I have to wait in this extra long drive thru line to get my order fixed. Never again. Never again. Never again. This is ridiculous.

melanie k

admittedly, I took more bites than I should have but I was ravenous after waiting 35 minutes in the drive thru line. this was the jalapeño popper sandwich and the chicken patty…well, you see it, DRY and tough to eat. it was a sad day.

Mary Thompson

They were so slow. It took 20+ min. To get thru the line. Also the food prep was not that correct. The sandwich only had lettuce and a flat piece of chicken. 04/23/21 -The photos are from breakfast at Wendy's on Pleasant Run Desoto to. The bun was wet and meat burnt. I spent $7.00 for food not edible. Service was bad, I had to get their attention. It took 7 minutes for my order. This is why MacDonald's line is long and none was in their line and this is why I decided to get breakfast there. Never again!!!! You have to have people work for your establishment who cares... Those folks on duty did not.

Kamilah Washington

This Wendy's needs new management! It's sad that you have to wait in drive thru for so long. Reading past reviews, I see this has been an issue for some time now. Each car ahead of me has to wait at the speaker approximately 15-20 minutes before someone even takes the order. No one is in line ahead of the speaker so it makes no sense for the customer service to be this pathetic and slow. I have now made it to the speaker and the clock is ticking........got my order taken now more waiting. The cars that were ahead of me are still in line. Guess I should have went ahead and followed the NEW Popeye's chicken sandwich bandwagon. The line was long there too but I'm sure those people have ate their food and are at home tucked in bed by now. Ok now that I've made it to the pickup window, I'm greeted by a non-verbal young female employee with the biggest eyelashes I've ever seen. I would hate to find one of those on my burger. She couldnt even say thank you, literally handed my bag right out the window and closed it after I grabbed it. I hope Corporate is reading these reviews because this makes no sense at all! DO NOT GO TO THIS WENDY'S!