David Munoz

Every time i walk in there they are welcoming & smiling. i would be happy as well working at a delicious cookie shop. i love how they have different varieties of cookies to choose from every week. i try to buy one once a week at least.

Mari Adventures

From the moment I stepped into Crumbl Cookie, I was enveloped in the sweet aroma of freshly baked treats that promised an indulgent experience. The store was a hive of activity, with the staff bustling about, yet they greeted me with warm smiles and were eager to help. I was impressed by the variety of cookies on display, each looking more tempting than the last. I decided to try their signatures, the chocolate chip cookie was a delightful classic, with just the right balance of chewy and crispy textures, and chunks of chocolate that melted in my mouth. The specialty cookies, however, was a revelation. It was a perfect blend of innovative flavors that elevated the humble cookie to a gourmet delight.

Daniel Dameron

We’ve come here several times over the last few weeks, but our latest visit was around 6pm on 1/11. We popped in for a sweet treat after our dinner. My wife got the semi-sweet chocolate chunk cookie, and I got the banana bread cookie. They were absolutely scrumptious. My cookie was soft with slightly crispy edges, which is the perfect texture in my opinion. The base of the cookie tasted like the banana bread of my childhood. The frosting was a nice sweet and creamy addition, and the brown sugar crumbs really topped it off wonderfully. What a delicious cookie! My wife loves the semi-sweet chocolate chunk cookies, and she wants to come back every other week when they have them. I’ve also tried quite a few of their other cookies, and they have all been extraordinary. We have always been extremely pleased with our cookies here, and we always have a good time!

+2

Yellow Bluebonnet

One of the best crumbl locations! Their cookies are baked amazingly and taste phenomenal, on top of looking beautiful as well.

Jonathan Montano

First time trying Crumbl cookies and they were amazing. Yes, we didn’t like all the flavors but very good quality cookies and very soft. Location was very clean and employees very friendly. I’ll definitely be back.

Ryan Nordgren

Great cookie joint! Perfect for grabbing that sweet treat at the end of a long day. Simple layout of the store. Easy to see the cookie display showing what is available. Only a few minutes wait while they pack up you fresh cookies. Great business concept. Very friendly and efficient staff.

+10

Cookies are so good and they always get you in and out even when they are packed. I really like the raspberry trifle, and they have the best chocolate chip

Sun Shine

We have been going every other week since they opened bc my kids are cookie lovers!! The store is clean the cookies are huge(easily shareable) gooey and tasted fresh. Friendly staff and Fast service!! You order and pay on a kiosk. Prices are a bit on the high side for cookies!! 26$ for six.

+8

First time trying the cookies are big and sugary sweet. The outside was a bit crunchy but the middle was so soft. They have very good flavors. My favorite for my birthday was the banana caramel and…

I waited in line for 20 minutes before they told me my order wasn't shown on their screen because the service is down. Continued to wait an extra 30 and they told me they didn't have the one i wa…

I waited in line for 20 minutes before they told me my order wasn't shown on their screen because the service is down. Continued to wait an extra 30 and they told me they didn't have the one i was …

Why have a regular cookie when you can have a Crumbl cookie?! And new flavors every week?! The perfect stop after a date night, a long week, or just a special treat. You're always greeted with a sm…

cookies are a little undercooked but other than that they are very delicious and service is very fast.

Cookies are good. Very very sweet though. service is usually pretty fast. They were out of the cookie i wanted and forgot my milk last time i went though.

Cookies were great! However, Lubbock does not deliver like all the other locations. You have to go thru door dash which is frustrating. Would love this location to have their own delivery.

Love Crumbl normally but this location was disappointing. Ordered delivery to get a 4 pack of cookies of each specialty flavor and two were out... Please mark these out of stock if they're not ther…

Cookies were okay. Cornbread was fun, unique & yummy! Hazelnut was great too! birthday was too sweet for me. Would be 4 stars but the service was terrible. Walked in (only customer) & 10 workers al…

waited a total of 20 minutes for one cookie that i ordered online and went in to pick up. probably about 10 people who had walked in and ordered got theirs before me. I tried to ask after 10 minutes …

waited a total of 20 minutes for one cookie that i ordered online and went in to pick up. probably about 10 people who had walked in and ordered got theirs before me. I tried to ask after 10 minute…

waited one hour for one cookie that in end they said they were out and needed to make more and asked if I wanted to substitute. Everyone there seemed to lack any direction or knowledge of what was …

Terrible\nCharged me $32 and never delivered my order.\nNo phone call\nNothing\nOther options in Lubbock,\nThis place charges $6.99 delivery fee and never shows up

Kamryn Lee

Probably the worst customer Service I’ve ever had. I waited 20 minutes for them to get one cookie together (preordered), was not greeted when I walked in let alone acknowledged as I was the only person in there, then others who walked in after me got their order before me. The one girl was rude and had the audacity to be irritated as I waited to be helped, then apologized to others for the wait, handed out coupons but still ignored that fact that I hadn’t received my order. Brooke if decent customer service is not your decency please find a different job. I usually love going to crumbl but this was awful service. Not to mention the cookie is rock hard and not even enjoyable

Jerome Morris

I ordered my cookies about 40 mins before arriving. I got to the store and they were out of some of my cookies. They said it was another 20 minute wait before the ones I needed were done. So I asked to leave to pick up dinner at another place. I returned 35 mins later and the cookies were still not ready. Completely disappointing. Online orders shouldn't eat up more time than actual in person orders.

Patrick Martin

Could definitely do better. My cookies were dropped and smashed upon delivery and the store wanted to offer me 1 free cookie as an apology when I ordered a 4 pack. Was given a refund but it was only partial, I didn’t receive my delivery fees or tip back. Will get our sweet treats elsewhere next time.