Dunkin'

A H

My complaints are not of the store or the employees that were working, as the store was clean and employee that helped us was nice. But it is more of pricing. For a dozen donuts it is almost $20. Hot chocolate smallest size they have was about $3.50. I wanted to try the maple bacon snack strips. It was 8 strips for $3.50, sounds good 👍 I didn't expect big strips of bacon but what I got was a couple half strips and then bacon crumbles. And there was a slight taste of maple syrup but it wasn't enough. I was expecting a way more sweet and salty combo. I was bummed. Overall I was unimpressed after leaving when I was so excited for breakfast this morning

Brandon Preddy

It would be hard to say that anyone "works" here. And calling what they offer donuts if also a bit of a stretch. I can't imagine a reason to come here on purpose.

Kristin B

Stood in line for 5 mins with one person waiting in front of me and NO ONE came to help. One woman behind the counter said they only had one person working but I could see 3. I came here to get my friend a gift card but had to leave without it because the wait time was too long and I was on my lunch break. You guys need to hire more people or come up with a better system.

DG

The worst Dunkin in the entire country. People who work here need training because they act clueless, and the food is always cold.

Shane OMeara

I've been here twice while working on a project nearby. The first time I was in the store I stood there for about 3-4 minutes before being greeted or asked if I could be helped and I was the only one in line! The second time I was in the store I ordered two donuts and a midnight hot coffee. When I received my coffee I asked the lady if it was the midnight, she replied no it isn't. I mentioned that I had ordered midnight and the guy taking my order had even repeated the order back to me. She then said, well that's not what he entered...she stood there and looked at me quietly like to say oh well this is what you get. Needless to say I will not be returning to this store or recommending.

Belinda Macias (HA)

The most horrible experience I've ever had, upset about the barista's service and ending up with burnt coffee because he didn't close the lid properly! My Pumkin coffee tastes awful, and with such an unpleasant taste that I can't drink it

Jc Per

I was working and speaking calmly on speakerphone, not disturbing anyone, when an employee (apparently the manager) asked me to lower the volume. His attitude was rude and discriminatory, as if he didn’t know how to treat a paying customer with respect. On top of that, the coffee I received was poorly served, with much less than the standard amount. I felt judged and mistreated. I do not recommend this location: the entire staff urgently needs training in customer service and cultural sensitivity. Racism has no place in any business.

Wienda Swezey

Never thought I’d see the day a Dunkin’ staff refuses to give kids an extra cup of water. The service at this Dunkin’ was horrible. This happened yesterday afternoon 08/24 around 4:30ish. A lady with two young boys asked for an extra cup of water, and the manager on duty refused, saying “only one water per purchase.” I stepped in and explained that I had made two purchases and asked if she could please give the boy an extra cup of water. She then changed it to “one water per family.” When I asked to speak to the manager, she told me the manager wasn’t there, yet she identified herself as the manager. She ended up charging the Mom 20 cents for the extra cup of “TAP WATER” with ice!!! I’ve been a longtime customer, and have been to many Dunkin’ locations and never experienced something like this. Refusing to give a child an extra cup of water and then charging for it is petty, unreasonable and unkind. Dunkin’ needs to address this behavior and clarify its policies so customers aren’t treated this way again. Absolutely unprofessional.

Cassandra Thomas

It's absolutely no sense that when you place your order online you still have to wait 15 minutes for your order. I sat in the Drive-Thru for over 12 minutes for an order that I placed online. I was late to work because of it and no one cared she just shut the window on me like it didn't matter that my time and everybody's in their moving like a slow robot like they don't have to finish anyone's order I asked to cancel my order and she shut the window on me

Kelly drost

Coffee is good. Munchkins are good and everyone is friendly. Today was the second time I’ve gone there and they got our order wrong and completely forgot to give me an item even though I confirmed with them when they handed it to me that it was in the bag. I would have driven back after I looked again in the bag and realized the frosting was too soft and most of it had rubbed off onto the bag, but it had already taken a while and I was over it. I ended up throwing the doughnuts away because the filling tasted off. I’ve been to dunkin all over the country (I used to live on the east coast). I’ve never had an experience like this at other locations.