Subway

this location is generally fine but ahmed m is 100% correct something is very wrong with glasses-and-mask guy. I've encountered him a few times and it's always the same. dude moves so slow and seems to never have any idea what he's doing at any given time. he takes 10 minutes to make one sandwich because he keeps getting distracted or messing with stuff and having to go wash his hands and change his gloves. every time I get to checkout he asks me to tell him what he just made. bro what

I'm not going to rate this with stars right now. Normally this store is nice. I went in at 8:15pm on 6/26 to get food. The girl was obviously pissed customers walked in. You can tell she was trying to clean to close down. Rudely asked what I wanted. Slammed the bread down on to the counter. Wanted a steak sandwich not toasted. She put the meat on the bread without heating it and put cheese on it. When I asked if she was going to heat the steak she toasted the entire sandwich. I didn't even feel comfortable enough to tell her what else I wanted on my sub So I got nothing on it. It's always great to spend $ on something you won't even eat! I'm sorry if she was busy and had a long day but the attitude was not necessary!

Kristie Stinson

I'm not going to rate this with stars right now. Normally this store is nice. I went in at 8:15pm on 6/26 to get food. The girl was obviously pissed customers walked in. You can tell she was trying to clean to close down. Rudely asked what I wanted. Slammed the bread down on to the counter. Wanted a steak sandwich not toasted. She put the meat on the bread without heating it and put cheese on it. When I asked if she was going to heat the steak she toasted the entire sandwich. I didn't even feel comfortable enough to tell her what else I wanted on my sub So I got nothing on it. It's always great to spend $ on something you won't even eat! I'm sorry if she was busy and had a long day but the attitude was not necessary!

Arin Brown

this location is generally fine but ahmed m is 100% correct something is very wrong with glasses-and-mask guy. I've encountered him a few times and it's always the same. dude moves so slow and seems to never have any idea what he's doing at any given time. he takes 10 minutes to make one sandwich because he keeps getting distracted or messing with stuff and having to go wash his hands and change his gloves. every time I get to checkout he asks me to tell him what he just made. bro what

What happened to customer service or simply just acknowledging someone standing g there. I arrived at 11:20am. One young lady working. I was the only customer. She was taking rolls out of the oven so she may not have noticed me or it could have been her ear buds in ( which should not be allowed in this type of service position for multiple reasons) and she didn’t hear me come in. After 3 minutes, a long time waiting to be greeted, she finally said “are you picking up or or ordering?” I said ordering and she told me I order at the other end. So, I go to where I’m supposed to. She completely ignores me and starts making g another sandwich, not one word to me, no “I’ll e with you in a minute or even “I just have to finish up this order,”. NOTHING!! I was the only customer there. I was already waiting a bit and I almost just walked out. Finally, my turn. She wasn’t meant but not at all welcoming. See photo of finished product. Roll was hard and an absolute mess!!! I’m disappoint after seeing all the freshly baked rolls and mine seems to be a day old. If she’s working, from now on I’ll just walk back out.

Michele Krutka

What happened to customer service or simply just acknowledging someone standing g there. I arrived at 11:20am. One young lady working. I was the only customer. She was taking rolls out of the oven so she may not have noticed me or it could have been her ear buds in ( which should not be allowed in this type of service position for multiple reasons) and she didn’t hear me come in. After 3 minutes, a long time waiting to be greeted, she finally said “are you picking up or or ordering?” I said ordering and she told me I order at the other end. So, I go to where I’m supposed to. She completely ignores me and starts making g another sandwich, not one word to me, no “I’ll e with you in a minute or even “I just have to finish up this order,”. NOTHING!! I was the only customer there. I was already waiting a bit and I almost just walked out. Finally, my turn. She wasn’t meant but not at all welcoming. See photo of finished product. Roll was hard and an absolute mess!!! I’m disappoint after seeing all the freshly baked rolls and mine seems to be a day old. If she’s working, from now on I’ll just walk back out.

So nothing against the two employees that were there, she did inform of a big online order. So the fact the amount of subs they had to make was alot.. so one couldn't take my order while the other worked on the online one? I wasn't about to wait for all those subs to be made. They could of had split then gone back to work on the online. Wasn't about to stand there and wait 10 mins.

These shops are not consistent in service to customers. Sandwich prices rise consistently BUT the contents of the sandwich keeps shrinking! Waaay too many don't like coupons or reject them outright! It used to be a GREAT stop for a great sandwich 😭!

Went in there today 8/4/23 asked for #4 on the menu... The girl started making the sandwich grabbing the meat from the old way out of a tray...I said I thought Subway now slices meat to order? She said we slice it every morning... If you want it three other way to there sarcastically!!! So I guess Subway does not slice their meat to order. I told her to forget it and left without getting the sandwich.

There were 2 young girls working and it appeared as though it was painful for them to greet us, neither one smiled during our interaction, we were tempted to just leave without the subs, but didn't. They need to teach those girls about being in customer service, if you've got issues, leave them at the door, or stay home! Your customers don't want your attitude!

Our subs were soaked in sauces and sloppy! I prefer the Clifton Park location, it’s cleaner and they prepare our subs very well compared to what we received at this Halfmoon location.

Jeannette G

Our subs were soaked in sauces and sloppy! I prefer the Clifton Park location, it’s cleaner and they prepare our subs very well compared to what we received at this Halfmoon location.

Solitary Guy

There were 2 young girls working and it appeared as though it was painful for them to greet us, neither one smiled during our interaction, we were tempted to just leave without the subs, but didn't. They need to teach those girls about being in customer service, if you've got issues, leave them at the door, or stay home! Your customers don't want your attitude!

Ryan Mcphail

So nothing against the two employees that were there, she did inform of a big online order. So the fact the amount of subs they had to make was alot.. so one couldn't take my order while the other worked on the online one? I wasn't about to wait for all those subs to be made. They could of had split then gone back to work on the online. Wasn't about to stand there and wait 10 mins.

Lee Comeau

These shops are not consistent in service to customers. Sandwich prices rise consistently BUT the contents of the sandwich keeps shrinking! Waaay too many don't like coupons or reject them outright! It used to be a GREAT stop for a great sandwich 😭!

Medic758

Went in there today 8/4/23 asked for #4 on the menu... The girl started making the sandwich grabbing the meat from the old way out of a tray...I said I thought Subway now slices meat to order? She said we slice it every morning... If you want it three other way to there sarcastically!!! So I guess Subway does not slice their meat to order. I told her to forget it and left without getting the sandwich.

In line with several other reviews, the size and quality of the food has suffered significantly. I measured the thickness of my sub roll and it was 1.5”. It looked more like a hotdog roll instead of a sub roll. The vegetables also did not appear to be high quality. The two employees were nice and the location was clean but will not be going back due to the very thin subs.

Service was horrible. The girls were very rude. Every Subway I have been to have been very polite. And this one use to have nice people. I got ignored the whole time till the one girl felt like asking me what I wanted. Then the one got my order wrong. I asked for a steak terryoki and got chicken. The other sub was messed up too. And the one guy that works there does not cover his beard. And it is 🤢 gross. I will never go to this one again. And it is right by my house. Horrible service.

There’s just one person and who doesn’t even want to greet you . Just making uber eats order without even saying a simple hello while seeing you’re waiting for over 10 minutes. Pathetic service

Ordered via subway app, order said received. Time of pick up was 6:10 pm, I arrived at 6:09. Went into restaurant and nobody was there and no food, girl finally came out and said they had no order. Next girl came out and called owner who offered no assistance as I had ordered through the app. I have done this many times with no problem. So bottom line, I left with no food, no help, $2 reward taken off my account and no way to dispute other than go through hassle of disputing charge to my credit card. Sadly, I won't be back.

This is the second time this Subway location has sold me expired fish. This was a new order, not related to the previous complaint, and the food was again expired and disgusting. About a month ago, I contacted the district manager after the first incident. I received one reply with no follow-up or resolution. I ordered tonight out of desperation and now this has happened again. This is a serious food safety issue, not a one-time mistake. I am now out $25, twice served unsafe food, and completely ignored by management. The lack of accountability is unacceptable. I would strongly caution others before eating here.

This the absolute worst subway! They cut their cold cuts down so thin and cut the slices in half. Your $13.99 sandwich should cost about $4! Never have I seen this anywhere else. I even confirmed that they cut their own meat. Shame on them!

Ordered online received sub it was made incorrectly. Called store manager explained the sub was made wrong she insisted she made it correctly. I told her I have the sub in front of me with the order slip and she said you will have to bring the sub to me I have to have it in front of me. I refused to drive the sub to her. If I had time to do that then I wouldn't have ordered online. So I was charged for ordering extra toppings I never received but would not rectify the situation unless I drove the sub to her? Being a Manager in the customer service industry for 25 years this is very poor customer service.

Ciera

This is the second time this Subway location has sold me expired fish. This was a new order, not related to the previous complaint, and the food was again expired and disgusting. About a month ago, I contacted the district manager after the first incident. I received one reply with no follow-up or resolution. I ordered tonight out of desperation and now this has happened again. This is a serious food safety issue, not a one-time mistake. I am now out $25, twice served unsafe food, and completely ignored by management. The lack of accountability is unacceptable. I would strongly caution others before eating here.

Daniella M

This the absolute worst subway! They cut their cold cuts down so thin and cut the slices in half. Your $13.99 sandwich should cost about $4! Never have I seen this anywhere else. I even confirmed that they cut their own meat. Shame on them!

Farheen K B

There’s just one person and who doesn’t even want to greet you . Just making uber eats order without even saying a simple hello while seeing you’re waiting for over 10 minutes. Pathetic service

Jennifer Weber

Ordered online received sub it was made incorrectly. Called store manager explained the sub was made wrong she insisted she made it correctly. I told her I have the sub in front of me with the order slip and she said you will have to bring the sub to me I have to have it in front of me. I refused to drive the sub to her. If I had time to do that then I wouldn't have ordered online. So I was charged for ordering extra toppings I never received but would not rectify the situation unless I drove the sub to her? Being a Manager in the customer service industry for 25 years this is very poor customer service.

Robert Devanney

In line with several other reviews, the size and quality of the food has suffered significantly. I measured the thickness of my sub roll and it was 1.5”. It looked more like a hotdog roll instead of a sub roll. The vegetables also did not appear to be high quality. The two employees were nice and the location was clean but will not be going back due to the very thin subs.

jeff matthews

Ordered via subway app, order said received. Time of pick up was 6:10 pm, I arrived at 6:09. Went into restaurant and nobody was there and no food, girl finally came out and said they had no order. Next girl came out and called owner who offered no assistance as I had ordered through the app. I have done this many times with no problem. So bottom line, I left with no food, no help, $2 reward taken off my account and no way to dispute other than go through hassle of disputing charge to my credit card. Sadly, I won't be back.

Brenda Hayes

Service was horrible. The girls were very rude. Every Subway I have been to have been very polite. And this one use to have nice people. I got ignored the whole time till the one girl felt like asking me what I wanted. Then the one got my order wrong. I asked for a steak terryoki and got chicken. The other sub was messed up too. And the one guy that works there does not cover his beard. And it is 🤢 gross. I will never go to this one again. And it is right by my house. Horrible service.