Saul Rojas

In the past, I was not fond of Jack in the Box until recently. If I feel like eating fast food, I have been patronizing the establishment. On 8/1/25, I decided to treat myself to a late lunch (2:00 PM). When I arrived, the open sign was on so I proceeded to the entrance. Two women were at the door knocking trying to get in. I peek through the glass door just to find employees inside. I knocked on the door but they didn't even bother to open the door, so I left. Felt insulted so I went across 175 to whatabueger where they were happy to take my money. If people are willing to patronize your establishment, locking the door during business hours and ignoring customers is not the way to go.

chrisbella13

Pretty sure the tapioca balls in the boba tea are supposed to be soft like gelatin not so hard I can't even chew it.

adamastos

My name is James and I went there last Thursday evening around 8:30 and I received the wrong order, so I had called to speak to a manager by the name of Mary-Ann and she apologized and said that I could go back again to get my correct order. I go there the following Monday and she tells me that I cannot get my correct order because they're short-staffed and closed down some hours early. I go there today on Thursday and get told the same thing by a young lady by the name of Lilian. I don't know whats going with the situation there, but it's fair to the consumers to have to wait on a restaurant to get there business together. I wouldn't recommend anyone going there.

Nathan Schnorrbusch

I WOULD ABSOLUTELY GIVE ZERO STARS IF THAT WAS AN OPTION... AND ALL OF THE OTHER EVIEWS HERE, SHOULD TELL YOU ALL YOU NEED TO KNOW!! After ordering through the drive through, I drove up to the first window to pay. I handed the cashier exact change. The CASHIER dropped some of the money that was handed to her. Five cents, to be exact. I told her thank you and drove to the next window as my truck was to close to the building to assist her in getting the change that SHE dropped. She proceeded to come the second window, demanding the 5 cents that SHE dropped. I apologized and told her I was unable to grab it for her. She again, demanded the five cents be paid before my food would be given to me. Mind you, I work for the School district here in Kaufman and only have a 30 minute lunch break of which she wasted a good 10 minutes of, demanding the money that she had dropped in the first place and then proceeded to tell me that "Im going to need that 5 cents" I dug another 4 cents out of my cup holder (the only change I had) and told her that was all the cash I had. She was completely unprofessional and rude in telling me that the 4 cents would not suffice and that I needed to pay the whole 5 cents. I eventually told her to just take my debit card and run it for the remaining 5 cents because I was running out of time. Now, I'm not entirely sure which merchant service is used, but it typically cost an establishment about 30 cents to run a debit card which would completely defeat the purpose of collecting the 5 cents from my debit card. She ran it anyway, for the 5 CENTS!! I normally go out of my way to AVOID eating at this location because of the typical rude encounters I have at this establishment. This is the ONLY Jack in The Box that I EVER have these kind of issues at. I will not be back and I will be sharing my experience on social media platforms for others because after speaking with some of my co-workers, apparently I am not the only one that has this kind of experience there, more often than not, and it is completely uncalled for. I wish I would have gotten the girls name but I was so infuriated I didn't think about it at the time. When I finally got to sit down and eat my lunch, it was cold and stale...

Myztyqui Raven

Greatly disappointed, grabbed 2 breakfast combos. Eating on the go my coworker ate Hera but as I was halfway through mine I notice the greenish color. Looks like they used expired product or not properly kept and got mold. My coworker is unsure if Hers was moldy too. Place has been going downhill. Food not as good anymore and apparently now it’s moldy

Jamie Herring

What the heck I ask for spicy curly fries this what I get poto wedges with everything on bottom. First off not right order second don't look like the advertising pictures.. Do better job.

Yella Dickerson

Order was wrong after I was assured it would be correct..and the burger looked AWFUL..made me wait at window after seeing me return..lady manager just sd "here ya go"..gaveme my moneyband closed the window..NO CUSTOMER SERVICE AT ALL

Carrie Grumbeck

Absolutely disgusting. I have gotten hair I'm my food and just got mold on my bread this morning. This is not how to run a business. Do not go to this jack in the box.

Sarah Watson

We were told the lobby is closed.....perhaps just to us. The people that were here were not told to leave but we were originally told we couldn't even order. The guy behind us in line was not told the lobby was closed either. I want an answer from corporate as to how a franchise can use the jack name and run this location so badly.

+2

Sara Forbes

Placed an online order, when I went to pick it up the guy told me he couldn't make my drink how I wanted (I brushed it off) and then he proceeded to rush me through the line, didn't ask if I wanted any sauce just closed the window and walked away after handing me my stuff. I went back asked for ranch which was the only sauce I wanted and he tried to charge me,then reluctantly gave me one after I said he put a bunch of sauce I didn't ask for in the bag. Once I got home I saw my order wasn't even right. If you cant even get fastfood right what are honestly good for in life, it's not that hard.