I work right next door and come here about twice a week for lunch. The staff is always with a smile ready to attend. I never have had any issues with them, and food is consistently great. I come around 12pm, atmosphere is quiet, can eat in peace.

Christina Poor

Overall always great... really bummed they took away the chocolate sauce for the churros though.

Nicholas Santiago

They are quick and efficient you order ,and I don't know how they do it but the food was almost all ready by the time I got to the window ! I also want to add all the PolloLokos I've ever been to never have I had a problem with ,Awesome Comglamorent !

Andre Kirkendoll

El Polo Loco stands out as a premier choice for individuals in search of a delicious and convenient dining experience, particularly for those who prioritize fresh, hot, and healthy meals. This eatery is dedicated to using high-quality ingredients, which not only enhances the flavor of their dishes but also ensures that customers are consuming nutritious options. The menu is thoughtfully crafted to cater to a diverse array of tastes, making it an ideal spot for families, friends, or anyone looking to enjoy a satisfying meal without compromising on health. In today’s fast-paced world, many people find themselves pressed for time yet still desire a meal that is both flavorful and nourishing. El Polo Loco addresses this need by offering a variety of options that are not only quick to prepare but also rich in taste. From their signature grilled chicken to vibrant salads and zesty salsas, each dish is designed to provide a perfect balance of taste and nutrition. This commitment to quality and health makes El Polo Loco a go-to destination for those who want to indulge their cravings without the guilt often associated with fast food. Moreover, the inviting atmosphere of El Polo Loco enhances the overall dining experience, making it a welcoming place for patrons to enjoy their meals. Whether you choose to dine in, take out, or even order for delivery, the restaurant ensures that every meal arrives fresh and hot, ready to satisfy your hunger. With its emphasis on wholesome ingredients and a menu that appeals to a wide range of preferences, El Polo Loco not only meets the demands of busy lifestyles but also promotes a healthier way of eating, proving that convenience and quality can indeed go hand in hand.

Arcelia Hurtado

I had the most amazing experience at my visit to this restaurant today. From the moment I walked in, I was greeted with a “Welcome to El Pollo Loco,” to a warm welcome and smiles which happened from the moment I arrived, to the moment I left. The food was superb as it was incredibly fresh to the point where the meat just came off the bones so easily. I have been to numerous El Pollo Locos, but I have never experienced so much freshness in the food, the tortillas, the sides, and the salsas. There’s also another special feature that this wonderful restaurant offers that others do not, and that is that your food and salsas are actually served at your table. I took the time to speak to the Manager, “Jose,” and congratulated and commended him for doing such an amazing job, with the management of the restaurant, as it was very clean, the music was great, the crew, and the incredible freshness of the food, where the meat was not dry, but fresh and juicy, and how you are made to feel very welcome upon entering, and during the duration of your visit at the restaurant! I live in the East County, and I will drive the distance to go to this restaurant in Lemon Grove at all times as opposed to the ones closest to me where I have been nothing but disappointed! I highly recommend that everyone go to this restaurant for an amazing experience of the treatment you will receive while being there, and for the amazing freshness of all of their food! You can’t go wrong!

Sandra Gonzales

The restaurant is very clean and the staff is super friendly, that makes you feel like family. The food is beyond amazing the flavors are astounding! I had the 3 pieces with rice and beans and the flour tortilla, The food is authentic and fresh. Whether single or with a family, you will definitely walk away satisfied! Food: 5/5 | Service: 5/5

The Transporter

This is the only location I come to when I'm in San Diego. The chicken is seasoned well, flame broiled and the kids love how they can build their own tacos. Tried the birria quesadillas, not bad for a chain restaurant but I've definitely had better. Feeling satisfied...

+2

Joshua Wilson

It's a very big place sadly they don't accept EBT they don't have a dine-in but they have takeout and drive-thru due to the pandemic. I love their variety of choices of combos absolutely love churros. They speak English and Spanish so for those of you who use their family members to speak for them don't worry there super friendly and super helpful so don't be bashful.

+1

Lori Russell

Ordered food TO GO. Was given it to eat THERE. Especially disappointing cuz cashier gave me a LOOK as if I'd made the mistake. Food was OK. Chicken pcs are soooooo SMALL. Temperature med warm. Salsa, both green & red tomato are STILL delicious. Glad used a coupon. MAY go back cuz is so close to residence.

Sarah Middleton

The chicken is sometimes on the small side (many restaurants have the same issue these days), but the flavor is really good. We also had a situation where our order couldn't be fulfilled properly one night, but the staff did what they could to accommodate as much as possible, and gave us a discount for a future visit. They were really helpful, and I greatly appreciate how much Susan made sure we were satisfied. Thanks for the amazing customer service, and the really delicious food!