Subway

The lady making the sandwich, who I believe is the manager, had no passion for her job and simply threw the sandwich together. She was sloppy with cross-contamination, and out of six sandwiches, she never changed her gloves once. The flat bread was hard, and the appearance of the restaurant was poor. This was my first time at this location, and even though I work in the area, I will not return anytime soon.

Lester Earl

The lady making the sandwich, who I believe is the manager, had no passion for her job and simply threw the sandwich together. She was sloppy with cross-contamination, and out of six sandwiches, she never changed her gloves once. The flat bread was hard, and the appearance of the restaurant was poor. This was my first time at this location, and even though I work in the area, I will not return anytime soon.

Malissa Ackley

It’s a good place, but why do they not have regular ranch.??. tonight I was told they do not carry regular ranch only peppercorn ranch, I do not like a spicy salad, so no thank you… I’ve been given peppercorn ranch on my salad from there before and I did not like it

Amanda Myers

They were out of alot of things (they said their coolers were not working properly). The worker was very polite and apoplectic but what I'm assuming is the manager waited until I was leaving to come from the back and didnt even apologized or acknowledged I was in the store.

Just purchased a flatbread sandwich from here. The kid working was nice but he said it’s only his second day and he’s by himself? He did his best but this place needs better training and staff it seems. Sandwich only had meat on 3/4 of the bread, I had to tell him what to put on it and he wasn’t sure how to wrap it so I had to tell him that. May change my review if I go back. But as of right now it stands.

Wasn't happy wrong sub plus it's a day care to top it off they crambed everything in one paper sack n it breaks once I got home. Went there before n wasn't happy then figured it's been 4 years it maybe better but I was wrong never again. Under staffed as well

Ricky Harris

Wasn't happy wrong sub plus it's a day care to top it off they crambed everything in one paper sack n it breaks once I got home. Went there before n wasn't happy then figured it's been 4 years it maybe better but I was wrong never again. Under staffed as well

Arik

Just purchased a flatbread sandwich from here. The kid working was nice but he said it’s only his second day and he’s by himself? He did his best but this place needs better training and staff it seems. Sandwich only had meat on 3/4 of the bread, I had to tell him what to put on it and he wasn’t sure how to wrap it so I had to tell him that. May change my review if I go back. But as of right now it stands.

As soon as I walked in the guy behind the counter immediately said its going to be awhile, there are 20 sandwiches ahead of you. There were 2 other people working but neither offered to take care of me. I asked how long the wait would be and he said definitely more than 30 minutes. Also these 20 sandwiches ahead of me had to be a call in since there were only 2 tables occupied and they both had their food. Very poor customer service! Won't be back!

Most recent issue: I ordered for pick up, I get my reminder to go get it, I'm almost there and get a call that they're out of both proteins. I asked to cancel it then and was told the manager would refund me the next day. I called to follow up as I'm apparently a nuisance by wanting my $14 back... My money was supposed to be left at the counter, I drove to the store to get it and big surprise!!! It wasn't left for me at the counter by the manager... I followed up again with a call and was told they would call me back with my refund.... It's been a month. Super annoyed and will drive to Athens or any other subway before I go back. Literally every trip since I've lived here, something or most things from our orders are not available regardless of what we chose each trip. My boyfriend had an egg and steak and it was cold in the middle... No not cool... COLD after being "toasted".. just drive to Athens or GBC, seriously. Never once seen a glove change.. like at all. Touching everything from counters to the register and never changing them..

They were out of several meats including meatballs. The dinning area did not have one clean table without crumbs. Plus the sweet tea was spoiled. I've always liked this Subway not sure what happened.

If I could give this Subway 0 stars I would. The only reason they get the 1 star is so I can post this review. This Subway sucks. I ordered 3 sandwiches and they totaled 23.45 and when I tried to pay with a hundred dollar bill the worker yelled at me that they don’t accept hundreds. It was busy in there so i know they had change. The yelling at me is why I’m writing this review. The workers at this Subway are slow and lazy. I could see the insult on her face when I started ordering. Like I was putting them out. Why even work there if you hate it. And you are never supposed to yell at customers. I’m never eating at this Subway location again. The 2 Athens locations are excellent!!!

This is The WORST SUBWAY!!!! Understaffed and not trained..... Ordered a steak&egg flatbread (8$).... Out of steak.... so Allie subbed rotisserie chicken... Completed sandwich and tried to ring me up for 14$.... never mentioning that she would be uncharging... Poor untrained staff and ill equipped with food supply

Unfortunately this place has gone way down hill. The majority of staff stuck at their job. They make it feel like you are inconveniencing them by coming in. They are consistently out of products. (Or they just choose not to stock)Very slow and they can't even open on time, sometimes opening hours late. I understand employees are hard to find but this goes way beyond a staffing problem.

This is the absolutely worst Subway location in Texas. They never have ingredients, they refuse to give refunds when they cannot make your order, and if you go after dark it is so unsafe I won't allow my adult children to pick my order up because it is so unsafe. I would rather drive to Athens, where they don't even acknowledge you at the drive thru, than go to the location across the street from my house in Malakoff.

District "manager" kayla is useless and won't return calls or even give customers justice after being informed of HER employee's conduct and inadequacies. Kayla's response when informed? "Omg no way, that's crazy." That's it, that's her helping the customer that was wronged.

Went in on Friday the 19th for the sub of the day, no soap or paper towels in the men's bathroom, no napkins in the dining room, the lady asked me what I wanted, I said the tuna sub, she says their out of tuna, I left after that.

I cannot score you guys on food when you don't have the food properly to make sub sandwiches but yet the doors are still open you have no veggies to put on it and then as they're cutting the bread and telling you oh we don't have this we don't have that excuse me when does the truck come in all that won't come in till Friday really we wasted our time going to Subway because we couldn't even get a sandwich because they did not bury food from another Subway to provide this store with the proper items for Subway sandwiches

This location has the worst wait times around the entire lake area. I know this and specifically ordered ahead online 35 minutes before arriving and when I get there even though the app says it's ready - I was told they haven't even started it because they had a line. What's the point in ordering ahead online is that doesn't put you in line right then? The other locations make people who get there after online orders wait. I don't know why this one doesn't but I won't be back here.

Love

District "manager" kayla is useless and won't return calls or even give customers justice after being informed of HER employee's conduct and inadequacies. Kayla's response when informed? "Omg no way, that's crazy." That's it, that's her helping the customer that was wronged.

DM 1920

Went in on Friday the 19th for the sub of the day, no soap or paper towels in the men's bathroom, no napkins in the dining room, the lady asked me what I wanted, I said the tuna sub, she says their out of tuna, I left after that.

Kathy Couch

I cannot score you guys on food when you don't have the food properly to make sub sandwiches but yet the doors are still open you have no veggies to put on it and then as they're cutting the bread and telling you oh we don't have this we don't have that excuse me when does the truck come in all that won't come in till Friday really we wasted our time going to Subway because we couldn't even get a sandwich because they did not bury food from another Subway to provide this store with the proper items for Subway sandwiches

Jennifer Hutson

This location has the worst wait times around the entire lake area. I know this and specifically ordered ahead online 35 minutes before arriving and when I get there even though the app says it's ready - I was told they haven't even started it because they had a line. What's the point in ordering ahead online is that doesn't put you in line right then? The other locations make people who get there after online orders wait. I don't know why this one doesn't but I won't be back here.

Heathen

This is The WORST SUBWAY!!!! Understaffed and not trained..... Ordered a steak&egg flatbread (8$).... Out of steak.... so Allie subbed rotisserie chicken... Completed sandwich and tried to ring me up for 14$.... never mentioning that she would be uncharging... Poor untrained staff and ill equipped with food supply

Beamon Holloway

I eat at subways everywhere in different states and towns. I have never in my life got 2 tsp of meat for a protein bowl. I thought maybe it was a mistake so I went back same thing was told the owner makes them weigh it under to triple profit I will never come back to this dirty store.

Kala Hopkins

As soon as I walked in the guy behind the counter immediately said its going to be awhile, there are 20 sandwiches ahead of you. There were 2 other people working but neither offered to take care of me. I asked how long the wait would be and he said definitely more than 30 minutes. Also these 20 sandwiches ahead of me had to be a call in since there were only 2 tables occupied and they both had their food. Very poor customer service! Won't be back!

Aislyn Garbs

Most recent issue: I ordered for pick up, I get my reminder to go get it, I'm almost there and get a call that they're out of both proteins. I asked to cancel it then and was told the manager would refund me the next day. I called to follow up as I'm apparently a nuisance by wanting my $14 back... My money was supposed to be left at the counter, I drove to the store to get it and big surprise!!! It wasn't left for me at the counter by the manager... I followed up again with a call and was told they would call me back with my refund.... It's been a month. Super annoyed and will drive to Athens or any other subway before I go back. Literally every trip since I've lived here, something or most things from our orders are not available regardless of what we chose each trip. My boyfriend had an egg and steak and it was cold in the middle... No not cool... COLD after being "toasted".. just drive to Athens or GBC, seriously. Never once seen a glove change.. like at all. Touching everything from counters to the register and never changing them..

Crystal Bradberry

They were out of several meats including meatballs. The dinning area did not have one clean table without crumbs. Plus the sweet tea was spoiled. I've always liked this Subway not sure what happened.

Valerie Haydon

Unfortunately this place has gone way down hill. The majority of staff stuck at their job. They make it feel like you are inconveniencing them by coming in. They are consistently out of products. (Or they just choose not to stock)Very slow and they can't even open on time, sometimes opening hours late. I understand employees are hard to find but this goes way beyond a staffing problem.

Dora Baker

If I could give this Subway 0 stars I would. The only reason they get the 1 star is so I can post this review. This Subway sucks. I ordered 3 sandwiches and they totaled 23.45 and when I tried to pay with a hundred dollar bill the worker yelled at me that they don’t accept hundreds. It was busy in there so i know they had change. The yelling at me is why I’m writing this review. The workers at this Subway are slow and lazy. I could see the insult on her face when I started ordering. Like I was putting them out. Why even work there if you hate it. And you are never supposed to yell at customers. I’m never eating at this Subway location again. The 2 Athens locations are excellent!!!