iMacOfDeath

I miss the old shortbread cookies. Very surprised I had never reviewed this location before, given how close it is to my office, but with some new menu items on the line I had to check it off my 'to-do' list. Ordered online using their website, going for a Chicken Roma Asiago Bagel Stack (slight customizations), a bread bowl of the Chili, and a selection of pastries. (cherry, raisin berry cookie, pecan braid, cinnamon roll, and a "tulip" cookie) Coming to a grand total of $43 after tax, tip, and rounding up for their charity. A bit steep, but to be expected given the hoity-toity nature of Panera. Right off the bat both the 'soup' and the sandwich were amazing. The chili in the bread bowl was the way to go as the meat sauce soaked into the bread, resulting in an extra treat after I was done with the chili proper. Which was very savory, had a medium spiciness, and lots of beans. The sandwich on the other hand was meaty, the "goddess" dressing on it was refreshing, and the cheesy flavor kept me sinking my teeth into it. Best parts of the meal. Sadly the desserts faired less so. The new cherry pastry was pretty bland and only slightly tarty from the cherries, the tulip cookie was a shortbread but lacked the buttery flavor I sought as the sugary frosting overshadowed anything, the cinnamon roll was pretty bland even after giving it a quick reheat in the oven, the pecan braid was alright but only had a scant few pecans on the top with none inside it, and of the bunch the oatmeal berry was the best. It was soft, slightly sweet, and had lots of berries. Yet even still, nothing among these desserts compared to what I recall of their OG shortbread cookie. Very sad state to see them in. Overall I loved the main course but the desserts brought things down, resulting in only a 4/5 to end things on.

+4

Andrew Kladakis

Food was good, staff were friendly, and the food came out pretty quick

Joshua Mechlowitz

Ordered a Tomato Basil BLT, with avocado add-on. The upcharge for avocado is $1.69. What I received was 1 tiny slice of avocado on each half of my sandwich. See photo. Very disappointed considering whole avocados around here at Walmart are only $0.74.

Elizabeth Brown

We always get Panera for dinner. We been loving it untill tonight. My son almost ate a fly that was in his salad. We also noticed that the lettuce are old and wilted. I hope this won't happen again.

Kaila Morris

The location is convenient and the staff is friendly, but EVERY time I’ve gone here my food has been wrong. I’ve never gotten customizations I’ve asked (and paid) for, and at times I’ve just received completely different items altogether. Not worth paying Panera prices when you can go across the street to Starbucks, Dunkin, or even McDonald’s and have your order done correctly.

Carmella Oliver

Got the bakers dozen bagels today. Very disappointed in the quality . They were flat and had blasters on them. Going back to the Saratoga store.

Heidi Schelleng

Ordered door dash early and Panera did not deliver do door dash had to cancel super disappointed

Kathleen McDonnell

I used to love Panera. This store is so skimpy on the orders. The lettuce is not fresh and food is just not appetizing.

If I could give zero I would. Went in for a bowl of soup and was told they could not give us an actual dish because they couldn’t dirty a dish. They were out of 5 items that we asked for. The front person that took our order mumbled the entire time. The “manager”, I say that loosely as I don’t believe she was the manager, gave us a refund for our soup that she didn’t want to dirty a dish for and gave a shoulder shrug when we said we were unhappy. We received what they did have in a bag to go before we spoke to the “manager” Worst service ever!!!!!

Every so often, I try this place again because, honestly, I do like the food. But why offer customizations if they NEVER read or do them. This is the 5th time in a row I have up paid for ad ons I never received. By the time I order, drive there, pick it up, and get back to work, it's too late to have them remake the food. Go back and get it, then eat. I mean, seriously, 5 times in a row!!! I'm not trying to be rude, but trust me, I know from experience it is not hard to read the order !!!! This place needs some better management / training. It's not that hard to give the customers what they pay for. 🙄

Anna Kapros

Every single time we decide to give this spot another try, the exact same manager is the reason we decide not to go back. This time was due to her complete incompetence over how to sell us a menu item that was 'locked' on the front register. She said I could order it for delivery on the app or leave & go through the drive thru but otherwise we couldn't order it since it would ruin her inventory count. Are you serious? I explained this wasn't my issue but her own problem solving issue, even going as far as offering to give her our card so she could ring it through the drive thru if that was the problem, to which she simply walked away and back into the kitchen leaving her employee to apologize and assist us with changing our orders. I feel sorry for her staff & hope they get better management soon. If we go back & see her again, we are simply walking out.

Claudia Cuttino

I visit this establishment frequently since I work nearby, despite living 20 miles away. It's been my go-to spot for lunch, but I've become quite disappointed lately. My orders have often been incorrect, and when I call to address the issue, I feel bombarded with questions, as if I'm at fault. Although they've remade my order twice, it’s still been wrong. At this point, I might as well drive the extra distance to another Panera Bread, as this location just can't seem to get it right. It's disheartening to pay so much and not feel like I'm getting my money's worth.

M R C

So this sandwich pictured is supposed to be a stacked green goddess caprese. It was literally 1. Burned bread 2. Mayonnaise 3. I am not joking, like maybe 2 tiny leaves of spinach or basil. I can't tell because it's totally obliterated 4. Some small pieces of chicken 5. Mozzarella 6. Some tomato It is not green...there's no green goddess sauce. It's SO BURNED AND DRY. I literally threw it out. It was not stacked. I've gotten this sandwich before at other paneras and it is decent. This was revolting and a total rip off. Panera stole from me today. I ordered a green goddess stacked sub and they sent me some nasty burned bread with a tiny bit of stuff and no sauce or peppadew peppers or anything else shown in the photo or description. This is not the first time this has happened at this Panera. We've for some reason ordered a few times from here because it's the closest to our house and the food is so so or total miss. This was so bad I had to finally post. I will literally never order from this place again and am hesitant to ever order from any Panera again after this. I can't even keep requesting refunds because they flag me as fraud because it's been so many issues with this particular location. No more for me. Gross. Go to another Panera or no Panera at all and save yourself 25 dollars a person.