Wendy's
Burger · Mansfield
À propos de Wendy's
En Wendy's Mansfield, te damos la bienvenida a un ambiente familiar donde disfrutar de nuestras clásicas hamburguesas, nuestro sabroso chili y nuestras deliciosas patatas asadas. Elaboramos nuestros platos con ingredientes frescos y de calidad, ofreciéndote un sabor auténtico en cada bocado. ¡Ven a...
En Wendy's Mansfield, te damos la bienvenida a un ambiente familiar donde disfrutar de nuestras clásicas hamburguesas, nuestro sabroso chili y nuestras deliciosas patatas asadas. Elaboramos nuestros platos con ingredientes frescos y de calidad, ofreciéndote un sabor auténtico en cada bocado. ¡Ven a descubrir por qué somos el lugar ideal para una comida rápida y reconfortante!
Ce que disent les clients de Wendy's
This Wendy's location receives mixed reviews. Many praise the quick service, clean, modern facility, and the new AI ordering system. However, numerous customers report issues with order accuracy, rude service, and malfunctioning kiosks.
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Idéal pour
Tip: Ordering online or through the kiosk may be faster and more accurate, but be prepared for potential issues with cash payments at the kiosk.
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Questions fréquentes sur Wendy's
Avis sur Wendy's Mansfield
New AI ordering system at drive through was 100% accurate even when customizing items in our order.
The food is good but the service was terrible. When I ordered a baconator I asked for extra bacon and just mayonnaise. They put ketchup mustard and onions on my burger.
Exceptional service! Very clean and brand new facility. AI-powered (voice-to-speech) drive-thru! Highly recommend.
Bright and welcoming, due to the large windows in the front basking the inside in sunshine. 2 of 3 ordering kiosks were working. The usual 30% of products were out of stock in the Coke Freestyle machine. Food was hot, made right, and came quickly. Plenty of seating in the large dining room. Numerous outdoor seating, as well. Restrooms were clean.
The food and service are relatively good, the floor is a little slippery, the soap dispenser in the bathroom occasionally works. It's good for a fast food joint
First time trying Wendy's for breakfast. I tried maple bacon chicken croissant with potatoes. The food was fast and nice and fresh (hot). The potatoes were nice and hot and loved that they were crispy and fresh. The sandwich was a bit weird in flavor as they use maple syrup as the sauce for the chicken. But everything was fresh crispy (even bacon was) and hot. Will definitely try again.
Very nice overall. Place looks new and modern and clean. Lots of natural light. The ordering counter was a bit jumbled however, regarding the forward progress of ordering and picking up. The parking lot is also a one way affair that requires quite the distance to traverse while avoiding incoming cars to park and access the drive thru
The Wendy's AI is slow and hard to talk to. With a real human you can just ask for what you would like, but with the AI you need to slowly relay each specification of your meal. Since when did we stop being personal and talking to real humans. I would perfer if there was an immediate option to speak to a real human instead of the AI.
I usually love wendys but this one time I went was 👎 I tried to order at the register because I was using cash and the lady working told me to use the kiosk without even asking how she could help or anything, I told her I was using cash (I was not aware the kiosks now accepted cash) and she gave me attitude saying that they took cash. I figured she may have just had a rough shift and didn’t hold it against her. I had ordered large fries and got them to go. I live less than 5 min away and my fries were barely luke warm. They are usually still hot when I get home. They also had little to no salt on the fries. I usually have no complaints and don’t complain because I also work in customer service. However the treatment I got from the worker was not acceptable, no matter how bad of a day or shift she had and I obviously do not expect a 5 course meal from Wendy’s (no offense) but almost cold fries let alone having no salt on them is not acceptable.
Breakfast sandwich was pretty good. Girl at the drive thru clearly hated her job or hates working with the public. Very unfriendly. No smiles. No thank you. No hello.
You can go to this place if you want to end up in the ER. I was there few minutes go, I ordered a spicy chicken sandwich, as I was eating it, it felt gross than I turned the light on inside the car the chicken was not cooked. This place should be shut down by the health department, it should not be in business at all.
Self service order machines were down, ketchup dispensers empty, soda machine missing more than half of all flavors. Mobile coupon didn't work, teenage employees had a bad attitude and didn't care about any of the above.
Could not get anyone to take our order so we don't know how the food was. Girl at counter was rude and told us she was to busy.
I would never eat here. Employee's can not properly waste their hands in the bathroom. The only option to dry your hands is an air dryer which are proven to spread germs and bacteria. Effectively making it pointless to wash your hands. Drying your hands with paper towel is the only correct way to dry your hands and return to work.
This location now has only kiosks that you can order from. I spent 10 minutes trying to get the brand new kiosks to select my order . Finally after 10 minutes, I tried to pay. The kiosks said cash or credit. I tried to pay with cash. There was no option to pay by cash. I asked the manager how to pay by cash. She said the kiosks must be out of cash, pay by card instead. I said I didnt have a card, that wasn't an option. They told me again to pay by card. I said can I just pay with cash at the register? The Mgr rolled her eyes at me and said we pay by kiosk now, use the kiosk. Then she walked away Kiosks only make companies lose money. They take way too much time to use(it's supposed to be FAST FOOD remember!) Plus once they are installed, the employees no longer want to help the customer. It is like this in every business that has self service kiosks. Awful idea!!
: Unprofessional Service and Disrespectful I was directed to use the kiosk, but another customer was served directly. When I asked about the difference, the employee (woman in the red shirt) didn't answer and later mocked my question with her colleagues while I was eating in the restaurant. Very unprofessional and disrespectful service.
System “Went down” give minutes before closing. They also took over twenty minutes to take two orders. Shouldn’t expect so much from a fast food place but the system was not down and they didn’t care how long it took closing at one. Was the last order and should have got food if I was at window af 1255 and at 1240 I was 2 cars away.
If I could give zero stars, I would. I had an extremely upsetting experience at this Wendy’s. I was simply trying to correct a mistake with my order when the manager on duty started yelling at me over the intercom. I wasn’t being rude—I was just calmly explaining what I had originally asked for. What made things even more disturbing is that after the interaction, she came outside and took a picture of my license plate. I have no idea why that was necessary. It felt aggressive, invasive, and completely uncalled for. No customer deserves to be treated this way. I’ve never had an experience like this at any fast food restaurant. Very disappointed.
Such a weird experience. The manager didn’t believe that I paid for my online order, that I had a receipt for, then refused to talk to me. This was a ver calm interaction. Luckily an employee came to the counter, saw my order number and helped me. If you’re thinking about going there, there’s a subway next door and many local places. Super bad experience.
If I could put down zero stars I would. This specific Wendy’s has the worst service and food. The worker who helped me at the window fully messed up my order and did the bare minimum to fix it. She gave me attitude and ruined my night. As someone who has worked in customer service I don’t know why these workers continue to mess up the simplest orders. The same lady has handed me my order on multiple occasions and it has always been wrong and she has always given me a hard time. This Wendy’s sucks and I would give it zero stars if I could. Do not go here.
The workers and customer service is absolutely atrocious. The attitude the workers give to the customers is just unacceptable and the orders are continuously messed up. Every time I’ve ordered from this specific Wendies, my order has been messed up and the workers give me attitude about it. Besides the customer service, the place is unsanitary and an outright hazard to health. I’ve gotten wet, uncooked, and cold chicken that has been just sitting out there served to me. The workers eat while they’re on the job, and I think overall the atmosphere of this soecific Wendies is horrible. I would not recommend and I suggest they work on customer service skill. Do not go here if you don’t want to get food poisoning.
Service takes way too long, workers literally ignore you and take purposefully long. My spicy chicken sandwich was wet with some sort of liquid one time and I saw a worker take a fry from my order and EAT IT. Everytime I go my order is always missing something and I have to go back to ask for it. The frosty sizes are inconsistent because the workers sometimes fill it to the top or they don’t.
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64 Copeland Dr, Mansfield, MA 02048
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64 Copeland Dr, Mansfield, MA 02048
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