MistrGrizz

Always having a problem with their walk up machine. Few days ago it was the card system not working another time the screens weren't working and then today 11/9/2025 at 11:30 they told me they are only serving drive thru customers. I work close by and makes no sense for me to waste the gas for a 30 second drive and a minute and a half walk.

Can’t pack a bag right. Food was inedible. This is the second time, there will not ever be a third try at this location. Seems employees are a little slow.

Drove by at 8:45 pm and location was closed. Google says open until 11 pm.

I drove there with my son to order from the drive through. I went there at 7:50pm on a Saturday. It says they are open until 12am. Online ordering wasn't available but it said they were open. I get there and 90% of the drive throughs are busted and turned off. I pull into one that's on, hit the button, sat for 15 minutes and nobody responded. I backed out and drove past the place. All lights were on with nobody in site. I drive away pissed off. This place gives a real Freddy Fazvear vibe.

Youknowit

Cold burger and soggy. I asked for no diced onions and it was covered in them. I reached out to the contact for the restaurant and was told management would call/email me. Idk why but still haven’t heard anything. We won’t be eating here again. $20 bucks for some soggy cold food no thanks

Jeff Mahon

Usually don’t do posts like this but annoyed with multiple bad experiences with this place. A few months ago I had a shake from here that tasted like they used expired dairy. And today, I’ve gone at a time they’re listed as open and been turned away while at the carhop. When I hit the button, an employee came on and very quietly said sorry we’re closed. Then immediately hung up. I still have no idea when they’re actually open since all the online resources said they should’ve been open all day today

Joe Affatigato

I used to get food here all the time. The last few years though... it has been nothing but a mass decline. Especially when ordering through door dash with the insane hike on the prices, and having to order so many things seperate instead of as a meal. It's bad enough that the driver would just leave the food on the porch in 39 degree weather and NOT notify us, but the food itself its just extremely poor quality compared to what it used to be. Also how much of a clown do you have to be to put the 4 slushies in 2 sperate trays, and have 1 bag of the food pressed against them in each tray getting ice cold?! Not to mention the fact that you cant even use the drive in booths anymore. It's drive through window or bust. It's sonic!, The whole point of going there is to drive into a drive in booth, and eat in the car. Not wait in a line of 15 people for half an hour just to order! Never ordering from here again.

Amelia Gillick

Every single interaction with had with the two girls working were nasty, rude, unfriendly, unprofessional, and overall a bad experience I don’t wish on anyone. Not sure if they are like this every night but someone should really check for a stick up their butts. With every question we asked them we received a passive agressive and rude response. Not sure if their lives are simply that miserable but they should certainly not be making it the customers issue. Everyone in the car currently work in customer service or face to face with people and the attitude and representation they displayed for the business and company as a whole was simply deplorable. This was not an issue with our car, we saw them interacting in a military manner with the two other cars in front of us. I really hope they get their attitudes fixed soon.

Bryan Johnson

I rarely share reviews but this Sonic is unbelievably incompetent when it comes to getting a DoorDash order right. Neglecting to include items you order is business as usual for this place. After YEARS of not ordering from them due to the above reasons we decided to give it another try tonight. After one missing hot dog and order of cheese fries later I swore, never again. I’m done with these inept clowns.

Kimberly Reynolds

The lettuce looks like straight food poisoning do not get the lettuce

Valentin Treskunov

I’ve visited multiple Sonic locations and never had a problem, but this Middletown location has consistently failed to deliver. Every time we pull up to the kiosk to place an order, we’re told, ‘Only drive-thru.’ A few months ago, we went through the drive-thru as instructed, only to watch other customers get served right at the kiosk. Today, same scenario: we parked at the kiosk, and an employee told us, yet again, ‘Drive-thru only.’ To top it off, one of the employees was sitting outside eating. At 3 p.m. on a Thursday, the place was practically empty – no reason they couldn’t bring out our order. I’m not asking for roller skates or extra service; I just want my food delivered to my car, the way Sonic’s model promises. If this location is going to refuse kiosk service, they should just close them down rather than mislead customers and waste our time. I’ve never had this issue at other Sonics. It’s frustrating that this Middletown location just can’t get it right

Gladys Santana

On Sunday 10/27 approximately 8-9pm evening hours I order my usual #1 (NO MAYO) meal and was told by the females that were taking the order that they could not accommodate me that it would be difficult to take off the Mayo from the burger. This is ridiculous! What kind of customer service is this!? I order this meal all the time what seemed to be the problem on this day? It seems to me just a bunch of laid back laziness in my opinion. It was a waste of time and gas getting there what a disappointment!

V. Miller

DO NOT COME HERE. Was served raw chicken for a kids meal and in return for food poisoning I was offered a free meal… not my money back but a future free meal. A pictures worth a thousand words. Will not be back.