Jersey Mike's Subs

This was my first time here. The girls at the counter was very unfriendly. Didn't bother to ask if I wanted a anything on my sub. She pretty much just wrapped it. I asked for a table to be wiped so I could sit down to eat

This place used to be great. Been coming here for a few years. Now the bread is dry and or we received the wrong bread. I mentioned it once. There excuse was there was too much flour in the mix. Every time? And why don’t you correct it. And aren’t you all getting your bread from the same place? Owners attention. Fix your bread. We’re going to subway now. Good bread. And it’s cheaper. And NO. I’m not contacting anyone. Just fix your bread.

MARLENE GONZALEZ

This was my first time here. The girls at the counter was very unfriendly. Didn't bother to ask if I wanted a anything on my sub. She pretty much just wrapped it. I asked for a table to be wiped so I could sit down to eat

Eric L

Not sure why my sib at this location is always sad . I asked for bacon and got a strip and a half . Other stores put on a full layer of at least 3 strips .

L Medina

They do NOT change their gloves here. I watched one girl make 3 different peoples orders AND handle the register in between without changing gloves! They need a health department inspection.

Debbie Santibanez

This place used to be great. Been coming here for a few years. Now the bread is dry and or we received the wrong bread. I mentioned it once. There excuse was there was too much flour in the mix. Every time? And why don’t you correct it. And aren’t you all getting your bread from the same place? Owners attention. Fix your bread. We’re going to subway now. Good bread. And it’s cheaper. And NO. I’m not contacting anyone. Just fix your bread.

This was my first and last visit to a Jersey Mikes. We ordered two Hot Italians. Angelina, the employee making our sandwiches did not prepare them in front of us like the other staff member was doing with another customer's order. We tried multiple times to say “excuse me” to request no lettuce and no pepper relish, but we were flatly ignored. The sandwiches were made incorrectly. To make the situation work without making a fuss, my colleague said that she would simply give the improperly made sandwich to her grandmother at home. She then asked if she could order a mini sized version without the toppings mentioned, Angelina replied with “we don’t do that sandwich in that size,”. Later on I checked with a friend of mine who works at another location who informed me that this was not the case, and so I can only assume that Angela didn't care to be inconvenienced to make another sandwich. The overall attitude and service were poor. Another coworker later mentioned she stopped going to this location because "there is a gal there that looks like she has daggers in her eyes when I order from her". I wonder who that could be? The sandwich also had a large hole when I unwrapped it. The bite was me, lol. My co-worker ended up running through a McDonalds drive through. Disappointing experience.

On 1/3/2025, I ordered two sandwiches: a regular Original Italian and a regular Bacon Ranch Chicken Steak with chipotle mayo and avocado. I used my points for a free regular sandwich for the Bacon Ranch Chicken Steak. Unfortunately, that sandwich did not have any bacon in it. I sent a message to their Customer Relations Team on 1/4 and 1/13 asking for my points to be refunded and offered to provide a picture as proof, but I never received a response from them. Since one of the main ingredients was missing, I feel like this was the least they could do.

Be careful ordering from here. Apparently, they don’t care about whether the counter is clean or not. They are not professional and seem to just be hiring whoever to work.

Alexsiss Val Rodriguez

On 1/3/2025, I ordered two sandwiches: a regular Original Italian and a regular Bacon Ranch Chicken Steak with chipotle mayo and avocado. I used my points for a free regular sandwich for the Bacon Ranch Chicken Steak. Unfortunately, that sandwich did not have any bacon in it. I sent a message to their Customer Relations Team on 1/4 and 1/13 asking for my points to be refunded and offered to provide a picture as proof, but I never received a response from them. Since one of the main ingredients was missing, I feel like this was the least they could do.

Umar Gondal

Be careful ordering from here. Apparently, they don’t care about whether the counter is clean or not. They are not professional and seem to just be hiring whoever to work.

I’ve given this location a few chances, but unfortunately I won’t be returning. The food was okay, nothing exceptional but decent enough. The issue is the customer service. The employee behind the counter, I believe her name is Angie, has given me attitude on three separate visits. Each time, it felt like I was inconveniencing her simply by coming in and placing an order. There was no friendliness, no basic courtesy, just visible irritation. Customer service matters. When a customer feels unwelcome multiple times, that says a lot. I won’t be back.

I ordered online and they mixed up the two sandwiches I ordered. I came back today to tell them about their mistake and their is no manager on site. The number to the store dosen't work and the owner Heather has to be their to confirm my order to remake my sandwiches. Terrible service..

Everytime I order from there (delivery services) I am ALWAYS missing a food item. I call to get a refund and I get stiffed from that too. Management you really need to get a grip on this with the staff. You would think I would learn after the 3rd time, however I continue to give the benefit of the doubt. My 5th and last time ordering from there.

If I could give 0 stars I would. This place is awful. The girls who work in the facility are rude and very sloppy with preparing the sandwiches. Customer service is a -1. The girl has a terrible attitude and based upon other reviews I see that almost EVERYONE has the same complaint. I’ve called to try to speak with a manager and have spoken to the same girl TWICE and called 2 different days with the same smart mouth.I love Jersey Mike’s but this place is one I’ll never visit again. Owner or manager needs to make serious employee adjustments.

When I leave a 1 star, its bad. We've been coming to this location for close to 7 yrs, after tonight, we're done coming here. Sandwiches tonight were such a mess, I couldn't even fix them and just threw 2 out of 3 away. The girl at the counter had an attitude, called later to ask for some form of supervisor and the girl that answered (same girl as before, not sure), also had an attitude. I'm a 12 veteran cancer survivor, I don't feel I deserve garbage quality paired with a garbage attitude when I pay $10 for a sandwich. Just lost our business...Jersey Mike's, get your staff in order here...

I hope the manager, district manager etc sees this review. I'm very disappointed once I walked in I never received a welcome. Someone was taking care of to go orders the other working on the grill, they took care of the people Infront of me . I was standing there for over 5 minutes with out anyone saying a word to me, not even making eye contact. I do hope this issue isn't racial related, the people that were given excellent customer service Infront of me were white, but my brown skin was completely ignored. Not even a eye contact like it I was invisible. It was just me and the couple Infront of me in the facility.

I went to Jersey Mikes and Angelina was very rude not good service today she was in a rush

Looking at one of the reviews, I guess because Kayla spoke out she’s definitely not getting a job there now. But to my visit at Jersey Mike’s on Mother’s Day. Music was way too loud. You couldn’t hear them and they couldn’t hear me. There was a line of people waiting to come up and a gentleman walk straight up, and the girl took his order over the ones who were in the line waiting before he walked through the door. One other girl took the order from a lady who I think was a relative because she put a lot of meat on her sandwich even though she didn’t ask for or pay for extra I stayed there and watched and listened to see. Two of the girls had major attitudes and I’m sure Kayla would’ve been a much better employee than what they prove themselves to be. So disappointing Jersey Mike’s but as we know you make the final decision. You’ll never make as much money as you should with employees and attitudes like that. my daughter purchased a full sub for Work and my granddaughter and I got a regular. Service matters. Attitudes matter when you’re serving a public, especially when the public is been nice and friendly towards your employees they should return that back to the public.. And watch those cameras because they’re giving some people extra meat even though they don’t pay for extra pay attention obviously it’s a family member or friend. but in all honesty, you get back what you give so I hope they continue to do it

Used the app to order 2 sandwiches and a bag of chips for my parents. App said it would be ready by 6:23, I showed up at 6:20. The girls working told me someone had picked up my order already and they couldn’t find it or something like that. 6:23 came and went, 6:30 and still nothing, but all while getting other peoples orders that came in after I did. 6:35 still waiting, 6:43 and they finally made my order. Even after all that they still messed the order up. 🤦🏾‍♂️

Order #16. After 10 min of waiting, went and ask if order is ready. It has not even started yet. No apologies or anything to say from staff girls. Seems like robots working. No feeling, no emotion. Running business like these employees!!!!!! Too bad!

Lyn Taylor II

I ordered online and they mixed up the two sandwiches I ordered. I came back today to tell them about their mistake and their is no manager on site. The number to the store dosen't work and the owner Heather has to be their to confirm my order to remake my sandwiches. Terrible service..

Leean

Everytime I order from there (delivery services) I am ALWAYS missing a food item. I call to get a refund and I get stiffed from that too. Management you really need to get a grip on this with the staff. You would think I would learn after the 3rd time, however I continue to give the benefit of the doubt. My 5th and last time ordering from there.

Rebecca Marie

I hope the manager, district manager etc sees this review. I'm very disappointed once I walked in I never received a welcome. Someone was taking care of to go orders the other working on the grill, they took care of the people Infront of me . I was standing there for over 5 minutes with out anyone saying a word to me, not even making eye contact. I do hope this issue isn't racial related, the people that were given excellent customer service Infront of me were white, but my brown skin was completely ignored. Not even a eye contact like it I was invisible. It was just me and the couple Infront of me in the facility.

Sugarhill V

If I could give 0 stars I would. This place is awful. The girls who work in the facility are rude and very sloppy with preparing the sandwiches. Customer service is a -1. The girl has a terrible attitude and based upon other reviews I see that almost EVERYONE has the same complaint. I’ve called to try to speak with a manager and have spoken to the same girl TWICE and called 2 different days with the same smart mouth.I love Jersey Mike’s but this place is one I’ll never visit again. Owner or manager needs to make serious employee adjustments.

Mike A

When I leave a 1 star, its bad. We've been coming to this location for close to 7 yrs, after tonight, we're done coming here. Sandwiches tonight were such a mess, I couldn't even fix them and just threw 2 out of 3 away. The girl at the counter had an attitude, called later to ask for some form of supervisor and the girl that answered (same girl as before, not sure), also had an attitude. I'm a 12 veteran cancer survivor, I don't feel I deserve garbage quality paired with a garbage attitude when I pay $10 for a sandwich. Just lost our business...Jersey Mike's, get your staff in order here...

Francisco Oliveros

Bin here 4-5 times already and I love jersey mikes this place makes me hate it , it’s the one closest to my house and yet is the worse one I’ve ever tried , the girls in the afternoon always mess up my mobile order somehow and or give me the wrong thing , this place is not cheap and to be getting the wrong order or messing up my order every single time is crazy , management needs to step up there game on this location and employees

william coleman

Used the app to order 2 sandwiches and a bag of chips for my parents. App said it would be ready by 6:23, I showed up at 6:20. The girls working told me someone had picked up my order already and they couldn’t find it or something like that. 6:23 came and went, 6:30 and still nothing, but all while getting other peoples orders that came in after I did. 6:35 still waiting, 6:43 and they finally made my order. Even after all that they still messed the order up. 🤦🏾‍♂️

A. W.

Looking at one of the reviews, I guess because Kayla spoke out she’s definitely not getting a job there now. But to my visit at Jersey Mike’s on Mother’s Day. Music was way too loud. You couldn’t hear them and they couldn’t hear me. There was a line of people waiting to come up and a gentleman walk straight up, and the girl took his order over the ones who were in the line waiting before he walked through the door. One other girl took the order from a lady who I think was a relative because she put a lot of meat on her sandwich even though she didn’t ask for or pay for extra I stayed there and watched and listened to see. Two of the girls had major attitudes and I’m sure Kayla would’ve been a much better employee than what they prove themselves to be. So disappointing Jersey Mike’s but as we know you make the final decision. You’ll never make as much money as you should with employees and attitudes like that. my daughter purchased a full sub for Work and my granddaughter and I got a regular. Service matters. Attitudes matter when you’re serving a public, especially when the public is been nice and friendly towards your employees they should return that back to the public.. And watch those cameras because they’re giving some people extra meat even though they don’t pay for extra pay attention obviously it’s a family member or friend. but in all honesty, you get back what you give so I hope they continue to do it

Aung Tun

Order #16. After 10 min of waiting, went and ask if order is ready. It has not even started yet. No apologies or anything to say from staff girls. Seems like robots working. No feeling, no emotion. Running business like these employees!!!!!! Too bad!