Sadly, this place is going down the drain. Customer service is awful, and I got my drinks/food Luke warm twice the same day

Ordered a Balsamic Chicken Greens with Grains, it’s not that hard to follow directions. It says there’s chicken in there. Where’s the damn chicken and it even said it on the receipt

Zachary Jablonka

Ive tried year after year to give this panera a shot. Ive mostly ordered food to go, and gotten home to mostly be disappointed. I would not recommend going here, ever.

kendra brown

This location is the worst, everytime i come they forget something in the order. This time i didnt get my side for my pick two or even a a fork to eat my salad with. They ignored the Extra salad dressing on the side i requested. The last visit they actully forgot the chicken in my chicken salad. When i mention it I did get a cup of chicken on the side. This location have to do better!! Just look at all the one star ratings, hope the manger and employees do better.

Frank DiMezza

Stood in line for about 10 minutes, 2 gentleman in front of me, no one even said hi. We then got We will be with you in a minute. I can see if they were busy but they were not

Laura D

Make sure you aren’t paying cash. I was standing at the register for 5 minutes being ignored by at least 4 different associates before I walked out.

Ségolene Le roi

They don’t get your order right!!! Watch out. Third time I’m going to this location and they didn’t get me what I order. I don’t know what’s up with them. Also lettuce in the salad is cooked literally. Bad looking. I’m not going back there I would rather drive further away and get what I pay for.

Rhianna Hollenbeck

Nobody wants a 2 day old, pre-made yogurt parfait. They used to be fresh. Plus they tried to forget my scone and then DID forget my cream cheese on my bagel. But don't worry they tossed me one packet of cream cheese so I could put it on myself... With not even a sorry that I had to come back in. This place is awful. Try Latham or skip the trip altogether.

Sarah Lynn

I ordered my food on my lunch break from work at 11:54am and was told they would text me when my food was ready. I waited in the store for over 25mins waiting for my food. The cashier thankfully said you should go check around the corner it’s probably done. As I walked back to the pick up station 3 employees were standing there talking, I get a 30 min lunch break. By the time I was able to get my food to eat it was cold. I will not be returning to this location ever. I should not be getting cold food I spent $22 on.

K Gzz

People are rude and disrespectful. They have rat fecal matter on their pastries. They never get my order right. The manager Vince is terrible.

Arti Devi

The entire pastry section in this place is open and unsanitary. Anyone anytime can just sneeze all over it or Flys can we all over your bread or pastry. The staff was nice but panera needs a better plan.

Eleanor Murray

Love the strawberry summer salad. As of today, there are 5 blueberries, a sliver of pineapple and one strawberry cut in tiny pieces. The worst insult beyond that is the half teaspoon of dressing in each of 2 cups (picture attached). C'mon people, you are making enough $$$. Offer value to us.

David ONeill

I was last there on New Year's day. My first time after the new renovation. I am normally pretty happy with the food here but this last time was atrocious. The bakery staff may have been hungover the night before but my roll was literally flat and did not rise at all. I looked around at other people's food and all the baguettes were flat too. My soup was flavorless, my salad was ok but underdressed. I tried to cheer myself up with blueberry scone and a latte but they had run out of coffee and my scone was only a little more cooked than raw. Very disappointed and hope this is a one off.