Sandra Taboada

I was really disappointed with our visit here yesterday.. We decided to order the $20 family dinner.. I was told they only had mixed.. I asked if it was going to be the same price? Cashier went to ask and came back with a no, the price was $24.. I told him it wasn't my fault they were out off legs and thighs.. we laughed a little and at this point who seems to have been the manager (I didn't get his name) rudely told me they were out and all he had was mixed that if I wanted that or just wait 15 to 20 minutes.. I told him I was going to wait.. I didn't understand how they were out.. it seemed they were fully staffed.. I counted 7 employees.. the dining area was empty, there was 1 other customer (behind us) and 1 car in the drive thru and the serving are was dirty.. I will not visit this location again..

Lynn Johnson

This is the worst location to go to. Do yourself a favor and drive to the one in La Verne or Montclair. This location is poorly managed and double check your order because it is never correct. The salad dressing is watered-down (if you even get salad dressing) and the salads are old and wilted. The chicken is over-cooked and dry. The employees and management staff put in no effort and it shows. Nobody is striving for excellence at this location for sure! I have tried it three times now hoping perhaps it was a bad day for them in addition to being a convenient location from the Pomona courts, wanted to support local business and feed our clerical staff...never again! Ordering food here is a complete waste of your money.

Antonio Pedraza

30 min. For my order was only 3 tacos no salsa no horchata

Joel Brown

Just ordered this crap on Uber Eats. I received the worst nastiest burrito I've ever eaten. It featured overcooked burnt chicken, nothing but rice, no onions, no salsa. Also didn't receive the chips and salsa that I added to the order. Complete waste of time money and my sanity. Avoid this location at all costs.

J C

Well first off, no straws, didn't get our chips that came with the combo, bought a tostado combo at 13.99 that had six little pieces of chicken. So disappointed

mahmoud abulail

I never thought the location of a fast food chain could severely impact the taste, quality, and service. This is by far the most disgusting el pollo loco i’ve been to. They always mess up my order, the last 5 times i’ve came they forgot my STRAW MY FORK AND MY CHIPS. The last time I came the beans and rice were as hard as a pebble. And just now they gave me a fork with some random mystery sludge on it. GOD FUCKING FORBID THEY GET MY ORDER RIGHT ONCE

Elena Rabi

We ordered the 8 piece chicken dinner. Quite disappointed. The chicken pieces were overcooked and a couple just burned. The beans sat in an excessive amount of liquid (not sure what it was). The gravy was totally fat. Lastly, the small containers filled supposedly with avocado was incorrect. They contained green salsa. Certainly, we were doing.

Snow Chow

Got to line with 2 people ahead of me at 11:51am... waited until 12:15pm to put my order in. Watching the cashier handle cash and cards without a glove then going to the kitchen to help pour beans to go and touching food item utensils without gloves again and not sanitizing. Was told to wait 15 minutes for my order of 8 piece chicken...what is this? And the mixed 8 piece I got for almost $21 is this sorry pile of legs.

kitty salazar

The chicken was so old that, it was mostly, burnt skin and bones. I hope this was a one time deal

Erika Ovalle

I order 12 piece meal in the drive-thru. The cashier Carissa was not paying attention, she was busy talking to another employee, had to repeat my order 3 times, then I waited 30 min to get my order and when I ask for some utensils, Carissa said "you have to wait because we are really busy" when I arrived home I got hard skin burned chicken and the mashed potato was like dough. Terrible service and the food as well.