Auntie Anne's

Crew is great and pretzels are awesome

The pretzel is always on point.

I had an outstanding experience thanks to Jayden’s exceptional customer service. From start to finish, Jayden was professional, friendly, and incredibly helpful. They took the time to listen to my concerns, answered all my questions with patience, and went above and beyond to ensure everything was taken care of smoothly. What stood out the most was Jayden’s genuine care and attention to detail—it made the whole process feel effortless and stress-free. It’s rare to come across someone so dedicated and passionate about providing great service. Thank you, Jayden, for making my experience such a positive one. You’re a true asset to the team!

cashier was super quick and very chill which i appreciate in a mall food service counter!! everything moved super efficiently and as someone who works in food service i was impressed 🙂‍↕️🙂‍↕️

I visit Auntie Anne's at the Poughkeepsie Galleria daily love the manager Teri and the crew. Pretzels are fresh and always delicious all employees always greet me with a positive attitude and that comes from a good manager running the crew Love Auntie Anne's.

Lillian Maiden

cashier was super quick and very chill which i appreciate in a mall food service counter!! everything moved super efficiently and as someone who works in food service i was impressed 🙂‍↕️🙂‍↕️

Darius Davis

I had an outstanding experience thanks to Jayden’s exceptional customer service. From start to finish, Jayden was professional, friendly, and incredibly helpful. They took the time to listen to my concerns, answered all my questions with patience, and went above and beyond to ensure everything was taken care of smoothly. What stood out the most was Jayden’s genuine care and attention to detail—it made the whole process feel effortless and stress-free. It’s rare to come across someone so dedicated and passionate about providing great service. Thank you, Jayden, for making my experience such a positive one. You’re a true asset to the team!

Rosie

The girl who took our order and rang us up was really pleasant. The pretzels are soooo good.

Kim Glasford

The pretzel is always on point.

David Nikic

Always a good treat. Get the lemonade too.

Jenn Almonte

Love the pretzels and the staff is very friendly. I always make sure I stop by when I'm in the Galleria. Can't get enough of the cinnamon pretzels!

Teri Tanner

Crew is great and pretzels are awesome

Arlene Zoda

I visit Auntie Anne's at the Poughkeepsie Galleria daily love the manager Teri and the crew. Pretzels are fresh and always delicious all employees always greet me with a positive attitude and that comes from a good manager running the crew Love Auntie Anne's.

Matthew Joyner

Always great customer service, above and beyond.

My experience is always good. My son and I are addicted to the pretzel nuggets.

Samantha Cruz

My experience is always good. My son and I are addicted to the pretzel nuggets.

Staff is rude alot of poughkeepsie people work there there ok at times but can ve extremely rude and be like are u gonna order already like common i was just looking at the menu didnt mean i said I was going to order so some of the females there rolled there eyes at me,beware of ignorance

Andre Campbell

Staff is rude alot of poughkeepsie people work there there ok at times but can ve extremely rude and be like are u gonna order already like common i was just looking at the menu didnt mean i said I was going to order so some of the females there rolled there eyes at me,beware of ignorance

I tried purchasing more but the worker with glasses short a bit chubby told me to hurry up while I was in line with my wife and son so you denied me service in other words

I had a terrible experience at Auntie Anne’s in the Galleria Mall in Poughkeepsie on Route 9. This happened on Friday, November 28th, at around 8:15 to 8:20 p.m. I stopped in to buy a simple item and the girl working the counter was extremely rude from the moment I asked about the options. She acted as if there were barely any choices available, spoke to me in a monotone and disrespectful tone, and even stretched her words in a sarcastic way to be deliberately irritating. When I asked if there were any more small sizes of the item I wanted, she acted as if she could not make more, even though they clearly had time before closing and plenty of larger sizes already prepared. She then behaved as if making more would have been a huge inconvenience, even though it was a simple request. When I asked if a manager was around, she immediately responded with “Do you want to speak to the manager?” in a very arrogant and dismissive way, even though I only asked if a manager was present. Her attitude made it clear she had no intention of helping or taking the situation seriously. As I walked away, she whispered to her non black co-workers, and they began laughing until I turned around. The moment I looked back, they all went silent as if they had been caught. The behavior came across as racially motivated and completely unprofessional. I also called about ten times afterward to speak with a manager, and they clearly ignored the phone. They answered my very first call when I asked if they were still open, but every call after that went unanswered. Horrible customer service from start to finish. I would give this place a zero if I could.

Listen Learn

I had a terrible experience at Auntie Anne’s in the Galleria Mall in Poughkeepsie on Route 9. This happened on Friday, November 28th, at around 8:15 to 8:20 p.m. I stopped in to buy a simple item and the girl working the counter was extremely rude from the moment I asked about the options. She acted as if there were barely any choices available, spoke to me in a monotone and disrespectful tone, and even stretched her words in a sarcastic way to be deliberately irritating. When I asked if there were any more small sizes of the item I wanted, she acted as if she could not make more, even though they clearly had time before closing and plenty of larger sizes already prepared. She then behaved as if making more would have been a huge inconvenience, even though it was a simple request. When I asked if a manager was around, she immediately responded with “Do you want to speak to the manager?” in a very arrogant and dismissive way, even though I only asked if a manager was present. Her attitude made it clear she had no intention of helping or taking the situation seriously. As I walked away, she whispered to her non black co-workers, and they began laughing until I turned around. The moment I looked back, they all went silent as if they had been caught. The behavior came across as racially motivated and completely unprofessional. I also called about ten times afterward to speak with a manager, and they clearly ignored the phone. They answered my very first call when I asked if they were still open, but every call after that went unanswered. Horrible customer service from start to finish. I would give this place a zero if I could.

This one staff member was very rude and passive aggressive, she looked new.

Super awkward experience. Got in line as the line shortened. Woman whose job is….? (Wasn’t paying attention, supposed to be managing line forming due to a lack of help taking orders / making product). They weren’t busy and only had two people in line at the register, but they me know a few minutes later that the line started against the wall, where the people who arrived after me and had gotten her attention. Be sure to avoid this place, snack elsewhere!

Tried to buy a pretzel bucket and was told I had to wait 20-25 minutes as filling the case was more important than the customer at the counter, even though they had 6 pretzel cups in the case and 3 trays of bits came out while I was there.

Jason H

Super awkward experience. Got in line as the line shortened. Woman whose job is….? (Wasn’t paying attention, supposed to be managing line forming due to a lack of help taking orders / making product). They weren’t busy and only had two people in line at the register, but they me know a few minutes later that the line started against the wall, where the people who arrived after me and had gotten her attention. Be sure to avoid this place, snack elsewhere!

Skylar Conway

This one staff member was very rude and passive aggressive, she looked new.

Kari Nash

Tried to buy a pretzel bucket and was told I had to wait 20-25 minutes as filling the case was more important than the customer at the counter, even though they had 6 pretzel cups in the case and 3 trays of bits came out while I was there.