Cafe Rio

Rude employees Saturday noon on 3/7/26. These guys should go work at the local DMV. The food was assembled in a sloppy manner. Also the lettuce they usually put on the side was very different than any other rio I've been to. It resembled a precut bag of lettuce than the typical iceberg lettuce they serve on the side. Won't be coming back.

Travis Erwin

I like the food here, but experienced an asinine visit tonight. Thursday December 4th at 8 PM, there was one young woman scrambling like crazy to fill orders, tend the tortillas, and accept payment, while two guys cleaned the kitchen. I'm all for keeping a kitchen tidy but this was deep level closing time cleaning a full two hours before closing. This made the line longer than necessary and one employee should not have to do three or four jobs while two others leisurely move about mopping and such.

j adams

What happened to this place? It used to be my go to place years ago. Totally different place now. Drinks are watered down, soda was just carbonated water. There used to be somebody making fresh tortillas, now the tortillas just sit to the side cold, the meats are mostly sauce, I don’t know man, nothing was fresh, or worth coming back for.

INKAPRINCESA

Not impressed. The first time I visited this place, I ordered a burrito in a bowl to take home, and when I went to eat it, the chicken was burnt and the whole thing tasted awful and bitter. A fly landed on my plate, so they replaced it with a new one. I asked the two people who served me to put the hot sauce on the side of my plate, but they ignored me and put it on top. I will definitely not return to this restaurant.

This place used to be THE SPOT. Now its turning into the spot to avoid. Service is always slow, rude, and the food is handled with a lack of care. The line hardly moves, no one is ever at the register to address guest concerns, bathrooms are gross, often covered in pee soaked floors, the drink station is always a mess either put of stock, out of order, or overflowing with ice and liquid in the soda machine. Im unsure what happened with this location, but after seeing it continue and slowly decline over the years I have to leave a review.

The most horrible cafe rio I’ve eaten.. on Saturday 02/21/26 around 7pm the staff on that shift looking very unprofessional talking like they at a kick back while had nothing ready meaning meats, tortillas floors dirty, trash fill , kitchen floors dirty and that tattooed man coming out with a plastic apron to flip the chicken with no gloves on Very poor service everything you ask for on the menu is incomplete do to them not cooking nothing and or not being on top of it some mature manager needs to in this place and it’s sad because restaurant is in a good area and all those kids not well trained is gonna bring this places to close

We had just ordered a tortilla soup for delivery since we were sick at home. The soup was cold, which can be a little understandable. What we can’t understand is that instead of chicken and black beans, there was just a big glob of cheese. Thank you Cafe Rio for solidifying the bad reviews you currently have. I would rather eat at McDonald’s, because there they happy meals… you on the other hand, have sad meals.

Normally a welcoming environment entire experience felt like a burden for asking for corn. They had nothing it was 11:40 am yelled stating they didn’t have any last night they are doing their best!! Understood!!!! Despite driving 40 minutes to have this complete waste of 35$food wasn’t hot at all chips were stale !!!

Used to love Cafe Rio. But it is no longer managed well. They have too few employees. At this location, the man grilling the meat was texting on his phone and very disinterested in his work. There was only one person assembling the food on a Friday night. Location is messy and restrooms were awful. After standing in line for 40 minutes, we left. We will never go to Cafe Rio again. I wish it were only this location that we have had poor experiences at, but the one in Eastvale was awful as well. Employees all looked like they hated their jobs and when you were in line they would avoid eye contact so they didn’t have to help you until they were ready. That location closed already. Sad because the food is delicious.

Have attempted to order through their website for delivery several times. 2 hours before closing and they have consistently been out of steak. It is an absolute mess to get it canceled. This was the last chance. Won't be ordering or going to cafe Rio anytime soon or ever.

Hannah Gallup

ordered a chicken burrito for delivery on doordash. they slapped beans and rice on the plate, then just topped that with a flat tortilla (no rolling involved), threw some sauce and cheese on top and assumed i wouldn’t notice. extreme waste of money.

Brandon

EVERY SINGLE TIME we've been here for an online order pickup we're left waiting around for 10-15min while the employees are all chatting in the back and not paying us any mind even AFTER our order is sitting on the shelf and ready. And the last visit they did not include the drinks that we paid $7 for! Then, an employee comes over stating that everyone has to wait for tortillas to be made while I'm staring at my order ready on the shelf. So, I had to yell to get his attention to ask, "Isn't that a ready order?" And then he handed it to me. Seriously? We only show up when they have deep promos because they can't seem to get the order right and the service is abysmal. And there were very few customers there dining but no one in line. There was no excuse for the carelessness or lack of service. Period. Where are the standards?

Jessica Garibay

I am absolutely disgusted by the behavior I witnessed at Café Rio last week involving an employee named Aiden. He was offering customers a discount if they completed a survey stating that he was an “excellent employee,” which already felt unprofessional and manipulative. What made things worse was hearing him openly laughing and joking with another man about a bad review — talking about it in a completely inappropriate and personal way. That kind of behavior is not acceptable in any professional setting. And to top it all off, today I personally witnessed him speaking to one of the workers in the lobby in the most disrespectful, demeaning way imaginable. While she was off the clock. It was hostile, harassing, and absolutely disgusting. He belittled and bullied her right in front of customers. If I was her I would have immediately contacted an attorney. No employee deserves to be treated like that. It was beyond unprofessional — it was abusive. Until Aiden is fired, I will never step foot in that Café Rio again.

Melissa Maldonado

Usually when I come into this establishment the employees are friendly, the area is clean and the food is great. Today, it was a completely different story. I was appalled on how unkept the counter was where they keep all the food. There was food all over the place and there was a lot of cross contamination going on. We came in at 7:50 pm and they had many items unavailable including drinks, which was surprising because they still had 2 hours left until closing. I have come before during this time, if not later and I have never experienced that. The drink fountains were piled high with ice. The employees seemed completely out of it and quite unprofessional. Three employees were off to the side with drink cups, not helping the other two employees at the front. The food we received was cold and we had raw pieces of rice. This was a very unpleasant experience and was quite disappointing.

Rachel Payne

The quality of the food here has gone down tremendously. It is always a hit or miss (most often misses) regarding the quality of food received. They are not properly training their employees or making sure they are ready to build the food. There was a new girl who just barely started today and was making the food with the most unacceptable food portions. I had the smallest burrito I’ve ever had there and barely any chicken at all. She was not confident and was very lost (this is to not bash her as a person it was her first day, this is more so towards the environment that I saw she was subject to just as a customer observing). The employees seemed to not be helpful towards her when she needed help and also weren’t that friendly. There was a girl with pink hair who was not that professional and almost seemed judgmental that I didn’t want lettuce or pico on the side of my “burrito”. The only friendly and professional worker there was the guy at the cash register who was helpful. After paying for our food and getting our drink, we go to sit down and eat and the food is unbelievably salty. The side tortillas we got were salty as well. The soda tastes like fragrance and not at all what it’s labeled as. This will probably be the last time coming here because spending $40 for this awful service and food is not worth it, especially when there’s no evidence of consistency in quality.

Tim A

I am really surprised this establishment hasn’t been shut down by the health inspector. Walking into this place a lot of empty tables with chairs not pushed in, a lot of food and trash on the floor, also the bathrooms were more filthy than a park in downtown San Bernardino! Blasting rap music coming from the kitchen interfering with the restaurants music… their trash cans inside can use some cleaning by one of the plentiful amount of workers that were in the kitchen. Boxes laying around on the kitchens floor…… this just makes you think what it looks like behind the counter.

Layla Marinos

This is my first time coming here and I let it be known that it’s my first time and I wanted a quesadilla and I asked the second time if it could be made less juicy. The lady keeps telling me how to do her job like I can’t physically see how she made my quesadilla So I told her nicely, I don’t like my food soggy, and that I would like it to be cooked crunchy on the stove please. And she keeps telling me to look at the stove and see all the broth coming out of the quesadilla Which I already seen I was just asking if she can make my quesadilla. Well done because my first quesadilla was so soggy it was falling Apart, when I went to take a bite. And then the whole experience was just no communication no reassurance I Said that it was mine and my mom‘s first time here which you would think they would accommodate that we don’t know how it works. It reminds me of a chipotle experience where you order on one side and work your way to the end side, telling them the items you want on your plate Overall, my experience was not good at all.. the food wasn’t good either. Very dissatisfied and disappointed. 👎

Jayden Buenrostro

This place deserve 0 stars.The surveys were rude and the fresh drinks were empty and nasty and when I asked them about it they said we're working on it with an attitude and the restroom were disgusting and broken. This was also not worth the $65 for 3 people and the small portions.

+3

Elizabeth Chavez

Wow really that's what you consider a taco??? Very upset in this Redlands location. The meat is not even visible. Regret buying 3 tacos with 1/4 of meat. Don't go there. Plus beverage section empty of tea and Agua frescas.