Starbucks
Coffee shop · Rochester
À propos de Starbucks
Starbucks in Rochester offers a welcoming café experience, perfect for starting your day or relaxing with friends. Customers appreciate the inviting atmosphere and uniquely cool decor of this location. The friendly and knowledgeable baristas are often mentioned for providing excellent, professional...
Starbucks in Rochester offers a welcoming café experience, perfect for starting your day or relaxing with friends. Customers appreciate the inviting atmosphere and uniquely cool decor of this location. The friendly and knowledgeable baristas are often mentioned for providing excellent, professional service. While known for classic coffee drinks, many enjoy customized beverages like hot chocolate prepared just to their liking. Sandwiches are also available. While the team strives for efficiency, occasional delays can occur during peak times.
Ce que disent les clients de Starbucks
This Starbucks receives mixed reviews. Some customers praise the kind staff, quick service, and cool decor, with Lou Lou being specifically mentioned for drink perfection. However, many complain about long wait times, inconsistent drink quality (half-full cups), and cleanliness issues.
Plats populaires
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Tip: Be prepared for potential wait times, especially after school hours when it gets busy. Some reviewers suggest ordering ahead on the app, but others report issues with this.
Questions fréquentes sur Starbucks
Avis sur Starbucks Rochester
Really cool decor and space, nice staff and quick service.
I have been coming to this Starbucks for a longtime and have ordered the exact same drink for years - a grande hot chocolate in a venti cup with extra whipped cream and steamed warm. Over these years many baristas have done it well, however today Lou Lou made it to perfection! It was like a brownie in a cup. Upon telling her how good it was Anya took offense to Lou Lou receiving her well deserved accolades - so I put her to the test. Anya’s was really GOOD but not “Lou Lou Level”. If you ever want a hot chocolate in a venti cup with extra whipped cream and steamed warm tell them you want it “Lou Lou Level” and if you are lucky maybe she will be working that day.
Loved meeting the two young gentlemen! Very kind and outstanding knowledgeable! The exact reason I keep coming back! Both very professional and a delight to talk to! Sorry don't remember their names. One was very tall and beautiful blonde hair tied back and the other gentleman has also beautiful black wavey hairy. They both very knowledgeable and helpful!. Thank you two gentlemen!
Amazing place to go after school and hang out with friends!
This grande cappuccino was only half sized, it also felt very light when I picked up, did not want to mention and embarrass the person who made it. The sandwich was good though. Is Starbucks now trying to save on the cost and give small portions? Or because a customer is not giving tips every time? Keep in mind that tips are optional for fast food places like Starbucks. There are many options for a quick cup of coffee. So make it right so people can return. Update 7/11: - thanks for the quick response! but what's the point of posting it again in a website? Does anyone want to improve it? Then just forward to whoever cares. I have no time to post it again.
I only give chain stores a 3. I mean they are all basically the same. The drink is overpriced, the service was good, and there are lot of teens here from after school (good for them!) But they don't realize how loud they are. This store has a front and rear entrance and parking is limited. It is November 4 and all of their Christmas stuff is up already including the menus.
I had to wait over 30 minutes for my coffee. After about 15-20 minutes, I asked one employee what was up, and she rolled her eyes at me and gave me a loaded line of "sorry we are busy" etc etc...I understand that it was busy. It was SUPER busy, actually. I just didn't appreciate the attitude. I ended up waiting like 35 minutes, man. I would give a lower rating if I didn't feel sorry for them.
The display case with cookies, etc. has dozens of little flies in it sitting on the food. Disgusting. Also, they don't have anything available to just conveniently grab with your order (sugar, forks), you have to stand in line to get any such items. Friendly staff. Convenient location.
That place is FULL of mice. It's been full of mice for months. If they're ever short on pastries, it's because the mice got to them after they took them out of the freezer the night before.
Come here regularly and have never had a problem, but today even from the start of my interaction, everything felt off. Felt rushed through ordering, barista taking my order was very rude. Seemed annoyed to be there. Was waiting for my drink, some lady walked in said something to one of the baristas, and the barista said don’t worry I’m moving your drink up the Que, and then I watched another barista who was making my drink STOP making my drink mid way through and start making this lady’s drink. What was the point? Rubbed me the wrong way probably won’t come back.
I don't normally go to starbucks, I went to grab an espresso for a buddy really quick, but had an experience with one of the staff members that really rubbed me the wrong way. I walked in and there was one staff member who was clearly working on something and I had been waiting at the register for quite literally less than 5 seconds, and another staff member came out who may have been a manager and he of course tried to apologize to me for the delay and said I hope you weren't waiting long, which was fine and I told him that I really hadn't been waiting long I just got here. That's all fine, from here things got weird. I thought I had been clear that I had just gotten there and it was no trouble, and was ready to order but the guy then says "yeah I'm really really sorry" and goes on about how he was finding toilet paper and doing other stuff and then says "and she is deaf so she couldn't help you" and I'm like woah wait a second what? This guy is trying to diffuse me actually being totally chill with "she's deaf"?! I had patiently waited for someone to come to the register which again took less than 5 seconds, and the one staff member (the apparently deaf woman) was clearly busy working on another order. I really don't understand why this guy tried to throw his deaf coworker under the bus for being deaf, and it came off as being really insensitive. The guy was extremely stressed and defensive which was weird because there were legit 5 people in the whole store, including the two of them. I would not go back to this location if they are hiring guys like that.
This Starbucks location is absolutely horrible. It takes forever to get any drinks. Even if you order ahead and the place including restrooms are absolutely gross just filthy. After 3:00 pm is nothing kids all ages and sone even to young to be without parent supervision too. This is a huge hang out for the local high school. Kids from the local high school, Come hang out for hours doing nothing but disturbing others around them. They are loud disrespectful and this behavior should not be allowed. I would NOT recommend this location to anyone and will not be returning back.
25 minutes to get three drinks, and the place was practically empty. Never have I seen such slow service at a Starbucks. There was one person making drinks (they’d give sloths a run for their money), one person washing dishes, and one occasionally taking orders and refilling cups and cup lids. They’re lack of ability to multitask was mind boggling.
Had to wait 30 minutes for a coffee that was ordered ahead of time on the app. Asked the employees about it after about 20 minutes and they said they would make it next, then proceeded to keep making other drinks. Followed up again after 30 minutes and they said there had been a mix up and they would make it next. I have had several issues with this store taking a super long time to make drinks or making the wrong size, etc. will not be returning after this last experience and having it happen yet again.
I ordered a tall black dark roast. I drive to the location to pick it up and the two baristas are just standing there. No other customers in line. The baristas are doing nothing. My drink, of course is not ready. Is it really that hard to poor coffee into a cup and have it ready? I could see my order on their tablet. I stood there waiting for them and they continued to just stand around. This isn’t the first time this has happened to me.
Ordered a cold brew with cold foam and a vanilla cappuccino at 2:39pm. I got my cold brew in about 5 minutes but it had no cold foam so I tell the lady and she says "well did you take a sip out of it" and I said, no, she said take your lid off not in a nice tone, like I was an inconvenience. Then I waited for the cappuccino for 20 minutes, no one even acknowledged me at all or asked why I was still waiting. I had to go up to the cashier and ask, then they made it in 2 minutes. While I was waiting they messed up almost every single order for everybody. This is ridiculous. I go to Starbucks all the time and the other locations are way more pleasant and professional.
I truly detest coming to this Starbucks, I live in Greece and go to center place Starbucks all the time. I used to also be a partner at the center place Starbucks, so I understand and sympathize how it is working at starbucks, for Starbucks and how some Starbucks customers can be. However every single time I come to this particular location I feel so uncomfortable. Looking at other reviews it seems like I'm not the only one that feels like this. This morning after dropping my husband off at work around the corner I came here because it's the closest one. The gentleman behind the counter named Jake in my opinion was not only rude but judgmental in his looks while serving me and while I was waiting for my order. I understand I'm not dressed in a suit and tie at 7:30 in the morning on a Sunday but I felt as if I was being stared at so oddly that I was unsure myself if at the very moment I was waiting for my coffee if I was starting to grow extra limbs while standing in the waiting area. I don't know why I continue to torture myself by going into the Starbucks and being made to feel like a second class citizen who 78% of the time will receive the incorrect order and then have to leave and go to another Starbucks to have it remade because I'm so uncomfortable already.
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Twelve Corners Shopping Center, 1914 Monroe Ave, Rochester, NY 14618
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Twelve Corners Shopping Center, 1914 Monroe Ave, Rochester, NY 14618
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