Jersey Mike's Subs

The Chipotle Cheese steak is phenomenal! Best sub Hands down. Is made fresh and with love on top of that. The customer Service is amazing and the restaurant is clean. Employees are very talkative and works well together. I devoured this one, but i will go back, buy another and post a pick on my review. Its A must try

I went into this establishment on Thursday the 4th is Sep around 6 pm; and a nice young man greeted me and then another one did. I placed my order and the young men working there were polite, efficient, and pleasant to chat with. I wish more folks would behave as they did. Our subs were delicious and tasty. I recommend this Jersey Mike’s and will definitely be back. Kudos to the kind team there!

Bobby Trogden

The Chipotle Cheese steak is phenomenal! Best sub Hands down. Is made fresh and with love on top of that. The customer Service is amazing and the restaurant is clean. Employees are very talkative and works well together. I devoured this one, but i will go back, buy another and post a pick on my review. Its A must try

CiCi Chaucer

I am impressed with the hard-working staff and service and product of this restaurant. I have never been here before, but I will definitely return. I had a mini number 13 original Italian sub. It was delicious! They’ve got a new customer!!

Gregory Elsborg

Always service with a smile and prompt and friendly staff. This is my favorite Jersey Mike’s and I love bringing my family here for lunch

Drew Wilson

Jersey Mike's is one most consistent subs in Southlake.

Liz Ford

I went into this establishment on Thursday the 4th is Sep around 6 pm; and a nice young man greeted me and then another one did. I placed my order and the young men working there were polite, efficient, and pleasant to chat with. I wish more folks would behave as they did. Our subs were delicious and tasty. I recommend this Jersey Mike’s and will definitely be back. Kudos to the kind team there!

Jennifer Worrel

Great sandwiches, but more importantly: outstanding community involvement. Every time we go in, the staff is friendly, efficient, and consistent. Ownership is local and supports so many organizations in and around Southlake and our schools. Our favorite sandwich shop! 💚

Evalena Hoover

Jersey Mike's distinguishes itself as more than a conventional sandwich establishment; it offers a comprehensive dining experience. The sandwiches are of exceptional quality, representing a clear value proposition. The meats are prepared to order, ensuring freshness and quality, unlike pre-cut alternatives. This commitment to freshness is a defining characteristic. Furthermore, the service is consistently commendable, with staff members demonstrating both friendliness and expertise in assisting customers with their orders.

Kelsie Warmack

Great place, best Jersey Mikes in Southlake. Only one I’ll ever go to!! Staff and management are fantastic

Cody Hesselgrave

I'm a regular and Sara is always the employee that I interact with. She is always super sweet and gives me the best recommendations! The rest of the team is awesome as well. 10/10

Lesley Switzer

Today I received the wrong sand-which, when I went to request the correct one Billy Jean and her team went above and beyond to make it right! She made a difficult situation a very exceptional experience! Keep up the great work team!!

Alexa Pereira

Jersey Mikes is always a 10/10 for me, all of their ingredients feel extremely fresh and I love to get mines Mike’s way. It was extremely simple to order on their app and I could pay using Apple Pay that way, which is great in a cinch. I personally order the rosemary bread and the California sub which feels like a match made in heaven, and it is always something that doesn’t leave me with that sense that you get when you eat something heavy. The pick up was great, we picked up all 3 orders and left, even got ice cream next door. Prime location, would totally go again.

Alex Schafer

I have been a returning customer for many years and throughout the time the service has always been top tier. The manager there has always been sincere about problems and remembers me, it makes me feel special going into there and seeing a familiar face. And to top it all even better is the quality of the food! My go to sandwich is a Philly cheese steak and I have never had a bad sandwich from there. I applaud you Jersey Mike's!!!

Love there cheese steak but not the best run establishment. Went there Thurs, out of white bread, took about 10 mins for someone to ring me up. If they increased efficiency, it would be a much better experience.

Christopher H

Love there cheese steak but not the best run establishment. Went there Thurs, out of white bread, took about 10 mins for someone to ring me up. If they increased efficiency, it would be a much better experience.

I had a great experience when I went to this store. The owner was very kind and sweet. She treated me like an angel and I loved that. The person who made my sub was awesome. He asked if I wanted my sandwich mikes way. This was my first time coming into a Jersey Mikes, so I had no idea what that meant. The man kindly explained to me what mikes way was, and I said no I want that Cancro’s way. He had a nice chuckle at my joke, then he proceeded to chug the oil and vinegar bottles then puked it on my sandwich. After that he grilled my sandwich and then took a bath in the pickle bucket right in front of me. I was more than satisfied with my sandwich and the service from this fine establishment. 10/10 would recommend. I will be dining here again.

I was having problems with the app. So I was not able to place my order through that. When I placed my order by going to Google and doing the order online. After pain I realized I had paid more money than I had I’ve been able to use the app. I immediately tried to call the store. To find out how to cancel the order. After five phone calls of getting straight voicemail. And the voicemail box is full so you can’t leave a message. My son picked up the order and I was stuck paying the extra money. I tried to call after the voice mail is still what’s picking up and you still can’t leave a message. I would appreciate hearing from the owner of the store. As I called corporate and was informed it is a franchise .

While this location typically does a great job, this time was pretty gross. I had a pick up order, brought it home, and found this foreign item (cotton towel??) in my sandwich. I called them to inform them. Honestly, I was pretty surprised that the reaction was almost like I was just calling to get a free sandwich. She did refund my sandwich after somewhat portraying the lack of believing me, but given that I was surprised by the response, I decided that I would prove that I was not kidding. Regardless, this was an honest mistake, but maybe JMs needs to reconsider their customer service.

Michael Ihle

While this location typically does a great job, this time was pretty gross. I had a pick up order, brought it home, and found this foreign item (cotton towel??) in my sandwich. I called them to inform them. Honestly, I was pretty surprised that the reaction was almost like I was just calling to get a free sandwich. She did refund my sandwich after somewhat portraying the lack of believing me, but given that I was surprised by the response, I decided that I would prove that I was not kidding. Regardless, this was an honest mistake, but maybe JMs needs to reconsider their customer service.

Lisa Osmar

I was having problems with the app. So I was not able to place my order through that. When I placed my order by going to Google and doing the order online. After pain I realized I had paid more money than I had I’ve been able to use the app. I immediately tried to call the store. To find out how to cancel the order. After five phone calls of getting straight voicemail. And the voicemail box is full so you can’t leave a message. My son picked up the order and I was stuck paying the extra money. I tried to call after the voice mail is still what’s picking up and you still can’t leave a message. I would appreciate hearing from the owner of the store. As I called corporate and was informed it is a franchise .

AJ Blight

I had a great experience when I went to this store. The owner was very kind and sweet. She treated me like an angel and I loved that. The person who made my sub was awesome. He asked if I wanted my sandwich mikes way. This was my first time coming into a Jersey Mikes, so I had no idea what that meant. The man kindly explained to me what mikes way was, and I said no I want that Cancro’s way. He had a nice chuckle at my joke, then he proceeded to chug the oil and vinegar bottles then puked it on my sandwich. After that he grilled my sandwich and then took a bath in the pickle bucket right in front of me. I was more than satisfied with my sandwich and the service from this fine establishment. 10/10 would recommend. I will be dining here again.

Supposedly this place opens at 10am. We arrived after 10:30. We paid at 10:52 and didn't receive our order until after 11:01. I've never been to this chain but have been to other sandwich shops and have never taken this long. After my son received his order he asked for lettuce. The server looked at him like "are you serious?!" My husband asked her if he upset her for asking for lettuce. She looked at the long line behind them but didn't say anything. She was obviously irritated.

I order my sandwiches from this Joe’s 4~5 times a month but never had anything to complain about until today and, the funny thing is, it was my first time using rewards for one of the sandwiches that turned out to be just plain horrible. Maybe they have special instructions for sandwiches being ordered on rewards?! I am not sure but the bread was very dry, like it was days old and, the lunch meat and all things that go in the sandwich were only about half of the normal portion. I called to speak to the mgr about the incident hoping it could be addressed since I live so close by and didn’t want to change one of my favorite go to places for sandwiches. I guess my expectations on their customer service was too high because the mgr never followed up. I will need to find a new sandwich place!!! ** The mgr called the next day after I submitted my review. She sounded sincere about addressing the issue. Maybe I'll give it another shot...** ********************* Gave it another try two days later and things haven’t changed much. Probably will not be going back. ********************** Yes, Jersey Mike's next to the Bicentennial Park is the location that I am talking about. Like I had mentioned, I live so close by but I haven't been back since giving your guys a second chance. The mgr had mentioned that maybe it was a new employee who made the mistake but something is definitely wrong if it can't be corrected. I certainly appreciate your reply. Hopefully things will get better.

I’ve come to this location for years without any issues and tonight (12/2) was the worst service I’ve ever received. The woman helping customers took my order and never said another word, not asking if I needed additional toppings or chips/drinks. Shoved my food into a bag and rang me up. When I tried to add additional toppings while she was ringing us up and give some gentle feedback about the poor customer service she rolled her eyes and walked to the back without a response and refused to address her lack of customer service and horrendous attitude. As convenient as it is, I will never be back at this location…

This is the worst Jersey Mike in the area!!! This is the second time in a row Jersey Mike's has failed to include my entire order before sealing the bag for DoorDash pickup. It's frustrating to open a carefully taped-up bag only to find items missing again. What's worse--they refuse to take any responsibility and instead tell me to deal with DoorDash for a refund or go pickup it up myself (what's the point of paying for a delivery service and how was this DoorDash fault?) It's unacceptable that a business won't own up to its mistakes or make it right with the customer. I expect better quality control and accountability.

My Account

Food from my $11.10 sub was falling on the ground. About $1.00 fell.

Jenna Xiong

This is the worst Jersey Mike in the area!!! This is the second time in a row Jersey Mike's has failed to include my entire order before sealing the bag for DoorDash pickup. It's frustrating to open a carefully taped-up bag only to find items missing again. What's worse--they refuse to take any responsibility and instead tell me to deal with DoorDash for a refund or go pickup it up myself (what's the point of paying for a delivery service and how was this DoorDash fault?) It's unacceptable that a business won't own up to its mistakes or make it right with the customer. I expect better quality control and accountability.

Pat Hart

I’ve come to this location for years without any issues and tonight (12/2) was the worst service I’ve ever received. The woman helping customers took my order and never said another word, not asking if I needed additional toppings or chips/drinks. Shoved my food into a bag and rang me up. When I tried to add additional toppings while she was ringing us up and give some gentle feedback about the poor customer service she rolled her eyes and walked to the back without a response and refused to address her lack of customer service and horrendous attitude. As convenient as it is, I will never be back at this location…

Daniel Lee

I order my sandwiches from this Joe’s 4~5 times a month but never had anything to complain about until today and, the funny thing is, it was my first time using rewards for one of the sandwiches that turned out to be just plain horrible. Maybe they have special instructions for sandwiches being ordered on rewards?! I am not sure but the bread was very dry, like it was days old and, the lunch meat and all things that go in the sandwich were only about half of the normal portion. I called to speak to the mgr about the incident hoping it could be addressed since I live so close by and didn’t want to change one of my favorite go to places for sandwiches. I guess my expectations on their customer service was too high because the mgr never followed up. I will need to find a new sandwich place!!! ** The mgr called the next day after I submitted my review. She sounded sincere about addressing the issue. Maybe I'll give it another shot...** ********************* Gave it another try two days later and things haven’t changed much. Probably will not be going back. ********************** Yes, Jersey Mike's next to the Bicentennial Park is the location that I am talking about. Like I had mentioned, I live so close by but I haven't been back since giving your guys a second chance. The mgr had mentioned that maybe it was a new employee who made the mistake but something is definitely wrong if it can't be corrected. I certainly appreciate your reply. Hopefully things will get better.