Sbarro

I frequent this location often due to working closely by. The pizza is always hot and fresh, but the older cashier lady who always checks people out is always soooo rude. There are lots of food choices in this mall and this is one of my favorites, but I will have to reconsider because she is always rude, shrugs you off, mad because I asked for cheese and peppers and this isn’t a one time thing it’s the past 3 times I visited this location.

I ordered food on the weekend here. I thought this is so good and fresh. So one day i went out of my way on a week day to get to Sbarros. I ordered a sausage and pep Stromboli, got it and it was like bread and cheese, very little meat. Not knowing I did this again on another week day, same thing. Yes I am a glutton for pain, went back on another weekend and I realized they have two different approaches for weekend and week day. Remember bread week days meat weekends.

Jasmine Amore

I frequent this location often due to working closely by. The pizza is always hot and fresh, but the older cashier lady who always checks people out is always soooo rude. There are lots of food choices in this mall and this is one of my favorites, but I will have to reconsider because she is always rude, shrugs you off, mad because I asked for cheese and peppers and this isn’t a one time thing it’s the past 3 times I visited this location.

Orb Of Pain

I ordered food on the weekend here. I thought this is so good and fresh. So one day i went out of my way on a week day to get to Sbarros. I ordered a sausage and pep Stromboli, got it and it was like bread and cheese, very little meat. Not knowing I did this again on another week day, same thing. Yes I am a glutton for pain, went back on another weekend and I realized they have two different approaches for weekend and week day. Remember bread week days meat weekends.

Honestly disappointed by this location, the communication is lacking, the prices aren't clear. I won't be buying from the business again.

Manny M

Honestly disappointed by this location, the communication is lacking, the prices aren't clear. I won't be buying from the business again.

How easy is it to have fresh tomatoes in a salad? Needless to say my tomatoes in my side salad was spoiled. Really bad mall lunch😖My pizza was cold too. The staff was friendly.

most okay-est food ive had lol i've never been a huge fan of the pizza, but I used to love the sauce and meatballs for the spaghetti, and when I was there earlier in the summer, I got a Stromboli and it tasted terrible so I wrote into customer service and after literally probably six weeks of back-and-forth and not getting anyone to answer my emails, they tried to send me coupons that wouldn't work so either a owner or CEO or whoever she was was nice enough to get back to me and Ended up emailing me written out coupons instead of a traditional coupon so it said to call her if there was a problem and I could have whatever item so it took the manager at the location a minute to call this woman and confirm that my coupons were valid because they originally tried to send me normal coupons but even the person that emailed me back said she had trouble using them occasionally so I don't understand why the entire website tries to give you rewards and coupons that are not Useable. but they validated my coupons today and I got a free spaghetti with meatballs and a cheese pizza, they were nice and made it how I asked, crispy extra sauce and cheese but overall it just doesn't taste good. It's like New York style Chuck E. Cheese pizza lol just doesn't have a great flavor to the sauce or crust or cheese and the meatballs used to be incredible but they had pretty much no flavor and same thing with the spaghetti itself and the sauce just very bland basic food probably wouldn't go back and I only got it today because it was free but it's a shame because I loved it growing up.

Arlo Wolf Howard

most okay-est food ive had lol i've never been a huge fan of the pizza, but I used to love the sauce and meatballs for the spaghetti, and when I was there earlier in the summer, I got a Stromboli and it tasted terrible so I wrote into customer service and after literally probably six weeks of back-and-forth and not getting anyone to answer my emails, they tried to send me coupons that wouldn't work so either a owner or CEO or whoever she was was nice enough to get back to me and Ended up emailing me written out coupons instead of a traditional coupon so it said to call her if there was a problem and I could have whatever item so it took the manager at the location a minute to call this woman and confirm that my coupons were valid because they originally tried to send me normal coupons but even the person that emailed me back said she had trouble using them occasionally so I don't understand why the entire website tries to give you rewards and coupons that are not Useable. but they validated my coupons today and I got a free spaghetti with meatballs and a cheese pizza, they were nice and made it how I asked, crispy extra sauce and cheese but overall it just doesn't taste good. It's like New York style Chuck E. Cheese pizza lol just doesn't have a great flavor to the sauce or crust or cheese and the meatballs used to be incredible but they had pretty much no flavor and same thing with the spaghetti itself and the sauce just very bland basic food probably wouldn't go back and I only got it today because it was free but it's a shame because I loved it growing up.

Texas Lady Makeup

How easy is it to have fresh tomatoes in a salad? Needless to say my tomatoes in my side salad was spoiled. Really bad mall lunch😖My pizza was cold too. The staff was friendly.

My Stromboli was completely RAW on the inside . At forst I thought it was cheese but upon further inspection I realized it was all dough!!! Thank God I didn’t eat too much of it because who knows what could have happened.

Found mold in the Parmesan packet. Reported to the manager (Asian gray haired lady) and she acted mad I reported it. Now I’m wondering what other expired food they are serving up.

All dough and hardly any meat. This thing was so dry and tough the plastic knife they gave me could barely get through it. Had to end up pulling it apart.

Tara Kinney

My Stromboli was completely RAW on the inside . At forst I thought it was cheese but upon further inspection I realized it was all dough!!! Thank God I didn’t eat too much of it because who knows what could have happened.

DFPS Dfps

Found mold in the Parmesan packet. Reported to the manager (Asian gray haired lady) and she acted mad I reported it. Now I’m wondering what other expired food they are serving up.

J W

All dough and hardly any meat. This thing was so dry and tough the plastic knife they gave me could barely get through it. Had to end up pulling it apart.

There service is really bad. There was a person who was serving the customers n he was very rude to my daughter she was waiting till they opened for 20 minutes n he didnt even said anything to my daughter instead he told care of the person behind her. If there was away to put no stars i wouldnt have put one star.

THIS place was garbage the cheese pizza had NO tomato sauce and it was just chese and bread i threw up in the rr This garbage it took 30 min for trash? dont buy here please

Had a horrible experience here! Such racist staff! They kept asking us to buy a whole pizza when we asked for just a slice. They kept repeating that until we were super annoyed. They knew we were hijabis still didn’t tell us that the pizza contained Ham. We’ve been to many places and they respect their hijabi and Muslim customers and tell them when a thing had Ham in it or not. When we came back all the way and told them about it they didn’t give us a refund and were only giving us a pack of Lays as a compensation. We asked for a little drink with it. They should give us 2 drinks and 2 packs of chips as they charged us 5.40 in total. No courtesy at all. They’ve been rolling eyes all the time!! Never ever coming back to this place. Very unprofessional, rude and zero customer service staff. I would recommend no one should come there. Really really really DISAPPOINTED!!!!

Today during tax free weekend at First Colony Mall me and my kids stopped by Sbarros Pizza to grab pizza slices for them. The lady behind the counter had a hard time separating the pizzas with the spatula. So she made the choice to put her fingers on my kids pizza to pull it apart. I also noticed NO ONE had gloves on. I promptly told her “ no I do not want that slice you put your hands on”. She did get me another slice that she had not touched but she waved me off afterwards. With COVID and Monkeypox on the rise, why would Sbarros Pizza not require their works to use gloves if they are going to have to touch peoples food. I was very disappointed on how I was handled and the fact they still served people pizza that they continued to touch and use their bare hands to pull the pizzas apart with!!!

Usually this pizza is good. I asked if it was fresh lady just lied to me and said it just came out. I gave her benefit of the doubt. Pizza tasted old and stale with no flavor no sauce practically wasted my money to eat dough

Staff were rude and did not want to explain order options to customers. Very negative experience.

Yesterday me and my wife were at the mall and got hungry so we decided to eat while we were there. I decided to try something different so we got spaghetti and baked ziti. Both of them were cold. Next time I'm here I'll be getting a sub at Charleys like I usually do because my experience at this place definitely wasn't good.

Nanditha Athul

Staff were rude and did not want to explain order options to customers. Very negative experience.

V46

THIS place was garbage the cheese pizza had NO tomato sauce and it was just chese and bread i threw up in the rr This garbage it took 30 min for trash? dont buy here please

Princess Serena

There service is really bad. There was a person who was serving the customers n he was very rude to my daughter she was waiting till they opened for 20 minutes n he didnt even said anything to my daughter instead he told care of the person behind her. If there was away to put no stars i wouldnt have put one star.

Hamna Ahmedd

Had a horrible experience here! Such racist staff! They kept asking us to buy a whole pizza when we asked for just a slice. They kept repeating that until we were super annoyed. They knew we were hijabis still didn’t tell us that the pizza contained Ham. We’ve been to many places and they respect their hijabi and Muslim customers and tell them when a thing had Ham in it or not. When we came back all the way and told them about it they didn’t give us a refund and were only giving us a pack of Lays as a compensation. We asked for a little drink with it. They should give us 2 drinks and 2 packs of chips as they charged us 5.40 in total. No courtesy at all. They’ve been rolling eyes all the time!! Never ever coming back to this place. Very unprofessional, rude and zero customer service staff. I would recommend no one should come there. Really really really DISAPPOINTED!!!!

MsNashawn25

Today during tax free weekend at First Colony Mall me and my kids stopped by Sbarros Pizza to grab pizza slices for them. The lady behind the counter had a hard time separating the pizzas with the spatula. So she made the choice to put her fingers on my kids pizza to pull it apart. I also noticed NO ONE had gloves on. I promptly told her “ no I do not want that slice you put your hands on”. She did get me another slice that she had not touched but she waved me off afterwards. With COVID and Monkeypox on the rise, why would Sbarros Pizza not require their works to use gloves if they are going to have to touch peoples food. I was very disappointed on how I was handled and the fact they still served people pizza that they continued to touch and use their bare hands to pull the pizzas apart with!!!

James Peach

Yesterday me and my wife were at the mall and got hungry so we decided to eat while we were there. I decided to try something different so we got spaghetti and baked ziti. Both of them were cold. Next time I'm here I'll be getting a sub at Charleys like I usually do because my experience at this place definitely wasn't good.

Lil Mo

Usually this pizza is good. I asked if it was fresh lady just lied to me and said it just came out. I gave her benefit of the doubt. Pizza tasted old and stale with no flavor no sauce practically wasted my money to eat dough