Jonathan Su

This Popeyes location is never know for its service, but known to get your order wrong or have missing items. Well this visit was no different than my previous visits. I have not been to this Popeyes for quite some time because I can’t stand the bad, slow service or having to come back to the restaurant because I am missing something on my takeout order. I came here to grab some dinner since I was in the area and since I haven’t been here in a while, I was hopeful things would be different. The ordering on the App was easy. The order was completed on time. I arrived a few minutes before the complete time and checked in with a cashier and was told that they are working on my order. I can here someone say to make sure there are 2 coleslaws for my order. When I got my order I was just going to drive home, but remembered the last time I got takeout here, I drove home without checking my order and ended up having to drive all the way back to get my missing item. I told my wife to check the order and lo and behold we were missing the 2nd coleslaw even those someone had mentioned to make sure there was 2 coleslaws. They were not busy that day and had plenty of workers, so I am not sure how they can screw up my order. When I walked back in, I stood at the counter waiting for a couple minutes before someone finally noticed there was a customer standing at the counter (someone was on their cell phone, lots of chit chat conversations, but no one manning the counter. I was given the missing coleslaw right away when I mentioned the missing item. I have never “not” had a problem at this location. I am not sure what the deal is here, I guess they just need better management and training of staff. They didn’t have the AC on or maybe it was broken, so they had the door propped open. I have never had an issue at other Popeyes locations.

Pedro Fabian

This food got my sick, they need to cook the chicken a little better. In the east coast no problem eating at popeyes.

Terrie Chan

Unfortunately, this was the overcrispiest shrimp ever and wat too, too hard.l, close to tooth cracking. Super friendly drive through staff, especially after driving pass the pay window thinking there was a second pick up window. Powdered dipping sauce not a great option.

Nanelle Jones-Sullivan

Luv that chicken from Popeye's! ...that was four years ago. I still love it when I GET it; usually spicy thighs for lunch, but the last two times my son went to punch up tenders, they were missing from the order. Twice, pieces, each time we paid $12.39. Each time the most expensive item in our order! Is someone on the staff eating them? Can they be sold twice? Third time's the charm! We got tenders.

Lillian

The Popeye drive thru is right next to Interstate 80. As I was ordering, it was super difficult to hear what the person on the speaker was saying. The volume of the person speaking was a near whisper. Not sure if it was a technical issue or intentional. She didn’t ask me to repeat myself. I had to ask her to repeat herself several times. But for sure the freeway noise didn’t help. I ordered a (6) piece wing combo and wanted the wings not tossed in a sauce. I just wanted it original, unsauced. She said that they don’t sell it unsauced and I must pick a flavor. Hmm. This didn’t seem right. So I just picked the garlic parmesan to end the standoff and go on with my life. I ate in the car. The wings were tossed in a wet sticky sauce, it tasted awful. Tasted nothing like garlic or parmesan. Didn’t look that great either. I did my best to wipe the sauce off. The mashed potato was tasty though. I ate my meal and lived to tell about it.

Annalissa Andrade

Usually really good but my visit tonight, we got cold hard fries 1/8 pound of shrimp when we ordered 1/4 pound (we weighed it because it looked small) And got the wrong drink given to us. The employee watched me take a sip and asked for it back and put it on the counter like she was gonna give it to the next car. And my dads "chicken strips" are more nugget sized. (Picture attached) All this after waiting for like 20 minutes after paying for the food. Sending this review to the restaurant as well.

Sondra Green

I only glanced in the taped closed bag, I saw plastic forks and napkins. My mistake for assuming that there would be at least butter for the biscuits. This was a mobile order to go! My free 6 piece sweet and smokey chicken wings were not in the bag either. What happened to at least good customer service?

victor zhong

Horrible customer service! Whoever this guy is sucks!

lacy obrien

After waiting 5 minutes to order I was informed they are once again out of the chicken sandwich. So I order the 5 piece chicken strip combo. Then waited another 5-10 minutes to get to the window (one car in front of us) to pay- almost $15 for one meal. So I get home (literally all the way across town) and sit down to eat to find out they have given me the wrong meal. Something I cannot eat because I don't eat meat on the bone. I ended up having to go to McDonald's (another bummer) to get my dinner. I am so disappointed and dissatisfied in this Popeyes. I have yet to have a decent meal from there, between them always being out of what I want, to them only taking cash (for whatever reason), and now them messing up my meal. I never want to go back.

Evan Pyatt

Can't get a freaking order right. Ordered a sandwich combo with extra everything on it. Barely got and sauce (an extra order of) and extra pickles and one got one small pickle. For the amount I spend on the food alone this service is garbage. Do not go to this store unless you like being let down.

D

Called, they answered by saying, "hello." I had to ask if it was Popeyes and he said "yeah." Asked for an order. Put me on hold. Then said "hello" again and hung up on me. Total lack of the most basic customer service. No professionalism.

lance quan

How a person gets paid 20 dollars an hour to get an order completely wrong is iunacceptable. If you go there ask for a receipt because I did not get one and double check your order. Worse service ever!! If I could give zero stars I would.