Subway

Agustin Vega

You get 1 star for not accepting coupons. Everything else like the service was great.

Melanie M-W

Not friendly My sandwich was cut wrong and it was falling apart as I try to eat it The most unfriendly Service at a subway I’ve ever experienced

Mohammad Mokhayeri

We got an order but never received it and they refused to make us another one!!!! After 10 minutes arguing i could be able to get a reimburse tho.

Saeed Talamkhani

I ordered two sandwiches on my phone at this branch. I entered there 10 minutes before the pickup time and didn’t find my order and didn’t find my order on the pickup table. I waited till the my pickup time at 11:15,but still didn’t see my sandwich. Then I asked from employee about my order and they said we made your order and someone picked it up. The they LIED that one of my friend picked it up, but I went there alone. Even I asked them you can check your camera but they didn’t. Finally I refunded my money but I waited for 20 minutes to get my order ready. I’m a fan of subway, but its customer service is AWFUL!!!! Never seen this kind of disrespectful behavior anywhere.

Robert Meadows

This is one of the ONLY Subways I know where the franchise owner continually changes whether or not they accept certain coupons via the app. It literally happens every other week, every few days or so, it's completely random. I will use a coupon via the app one day then a couple days later try again or to use another and it says they do not accept this coupon at this specific location. The one on Lincoln always accepts any coupons, but its so much further from my work. Subway already drastically increased their prices so I don't see how denying the likely few people who use discounts is convenient to them is beneficial when in fact for me personally it deters me from making a purchase there at all. Would you rather 20 people bought subs for $6 or 6 for $8??? -Discounts entice customers to shop, denying them constantly & randomly deters, just a bit of marketing and management advice.

Pauline **

I would avoid this location and go to the one on Lincoln Blvd instead. I had my whole sandwich made and told her I had a discount coupon. She started yelling at me .. “No!’ No!! this location will never take coupons” damn chill out lady! No need to yell at me! I’m just trying to save a buck.

Michele Delahay

I use to go here weekly but stopped due to poor food quality and HARD burnt bread. I recenlty tried again and specifically requested a soft roll.. got home so hard I could not chew it. If subway wants to know why business is slow and losing customers to Jimmy Johns & Jersey Mikes... it's simple quality and fresh bread! Subway your prices are too high for poor quality, a retraining is needed for your staff!!

C. White

If sanitation is important to you, I suggest that you skip this particular Subway location. I personally will not eat any food without washing my hands first. Doubly so, when it's food that's meant to be held in my hands while dining. I have been to several Subways over the years but this is the first experience ever, with a location that will NOT allow customers to use their soap & water. The employees may or may not wash their hands. I guess any customer that actually trusts such a place is happy at playing E Coli Roulette.

Reuben Zadeh

Used their useless app to place an order to save time. Went over to pick up my order and they claimed they never got the order. I showed them the app and my payment and they still denied it. The manger told me to order again, so I did and was charged again. She refused to refund me for the double charge saying I can dispute it with my credit card which is ridiculous! This is a scam. The app is useless and a scam, but the way they handled it is extremely abusive and she was threatening on top of having pulled a scam on me. When I asked for the phone number to the owner, she refused. Be careful. Do not use the useless app. If they ask you to pay a second time, don't fall for it. It's a shameless hoax. They bank on you not spending half a day on the phone to dispute the duplicate charge that their own useless app is responsible for.

G T

I’ve been a Subway customer for over 20 years and have given this location plenty of business. What I don’t understand is why Subway franchises continue to sell gift cards but fail to properly train employees on how to use them. I’ve encountered employees before who weren’t familiar with processing gift cards, but at least they made an effort—and it always worked out. This time was different. The employee pressed one button, decided she couldn’t figure it out, and immediately said they “don’t take gift cards,” which is simply untrue. I have used a Subway gift card at this exact location before. To be clear: I was paying with a card—a gift card. No attempt was made to troubleshoot, ask for help, or try again. It was dismissed outright. On top of that, this location charges higher prices than other nearby Subway franchises and is noticeably stingy with portions. The tuna was spread so thin it barely covered the bread, while other locations are far more generous. I was disappointed to see the Lincoln and Mindanao location close, because this is not an improvement. I’ve worked in customer service for 18 years, and I understand it’s not easy. But when you don’t know how to do something, the bare minimum is to try—or ask for help. That didn’t happen here.