Tim Chen

Food is great, and came out quickly. The cashier didn't seem like he wanted to be there. He then handed me someone else's similar order without checking the receipt number. Only caught it because the other customer noticed it looked like his order. The person wearing the blue shirt (manager?) was very nice though.

Angelica Z. 1

Love me some fried chicken. The chicken sandwich is okay.

Sally Wong

I love their fried chicken. It is always hot and juicy. However, the service is generally slow due to amount of people in the restaurant especially on a Tuesday when they have the legs and thighs special. Of all the sides, we only like the red beans and rice or the fries. The biscuits are just so and so.

Benny Louie

Average fast food institution serving a variety of fried chicken and sides. Staff was friendly and polite which is a rarity these days at any restaurant. So, I came in for the highly publicized spicy chicken sandwich which I was pleasantly surprised on how delicious it was! Not only was the chicken breast large in size, it was very juicy and crunchy. Along with their Cajun fries which never disappoints. I will be repeating as long as the quality and portion of their sandwich doesn’t change due to the outrageous popularity at this time.

Amun-Ra Yahweh

Food wasn't ready . If you ever order online and when you get to the store and your food is ready. Go online go on the app. Normally I put my order in 15 to 20 minutes before I get there

wizpurrr

I ordered online and they got my drink wrong. I ordered sweet tea, got lemonade, not that big of a deal so I still drank it. I like to eat the ice after finishing my drink so I opened up the cup and found a literal ANT inside of it?? And it was still alive and moving. Chicken sandwich is good though

Wolfgang's Mom

The employees were nice and working hard. The food took 20 minutes for chicken tenders and fries. The food was nasty. hot chicken, cold fries and that bread disk was like saw dust. An insult to biscuits.

This area/parking lot gets real busy at peak times. It's hard to find parking and it gets backed up. I had been ordering at this location for a while. Then I noticed that they stopped seasoning my wings. I always order Ghost pepper wings, and they never season it. I get home and open the box. It's just plain unseasoned wings... Went to the Popeyes on Market st. They are always made correctly and fresh. This location sucks.

Placed order with mobile app half an hour before pick up. Almost ready but the time I got there and waited in the mobile line. They packed my bag with a family meal, and extra sides that I added in the app and closed the bag and asked if I needed any sauce. They put sauces in and I left. Got home 30 minutes away, no large side and no biscuits which are in the family meal I ordered. Called 10 times, phone just rings busy.

Bridgette Garcia

On Tuesday 11/18/25, at around 735pm, my mother entered Popeyes at 990 Serramonte Blvd, Colma, CA, 94014. Upon entering as she took a a few steps in, she had a really bad fall. The fall was due to the staff moping and not placing the proper signage in the proper spot. The signage was nowhere near were the staff had mopped. She fell and injured her back and knee and had to make a trip to the emergency room. What’s alarming about all this, and why I am reaching out is because the negligence on the store manager and her team. The cashier/ employee mocked my mother and smirked. Didn’t offer to help her up at all. Another customer who was picking up his order came inside and helped my mother get up. He then proceeded to ask the team member (young guys) why was he just standing there. And why was there no warning about the floors being mopped. He asked why was the sign shoved in a corner. The customer grabbed the sign and placed it in the front. The team member proceeded to say “I told her to be careful”. That’s absolutely not ok! The store manager came out and in a panic apologized. She was ill prepared for this. She didn’t know what an incident report was or where she could find it. She said she was new. My mom proceeded to hand write on a blank paper the incident, to which the store manager took and said she would handle it. To this day haven’t hear a word this took place on 11/18/25. I have a copy of it. I would like for someone to reach out to me and my mother. I already write to you guys once and nothing. This is unacceptable and so many violations have taken place. From not having the sign or caution that the floor was wet, to no actual incident reports on hand. The way the store manager and team member handled this was terrible. From the smirking that she fell, to not having incident reports. And for the lack of response from my initial complaint.

Brent & Rita Schneider

They Never answer the phone for a pickup order! And, while choosing spicy or mild, you can’t choose what cuts of chicken you want!

manu banks

It appears they were MAD that I ordered 2 regular 'spicy'breast and two regular breast. 5-6 Hours later When going number 2. I noticed runny and burning diarhea.Not a good feeling on the toilet!! If they dont like to make spicy chicken.Then it should not be an option when customers order it.Its sad I feel that staff added a laxative or something to my spicy chicken to get back at me.This was a horrible experience

Micheal Bo

I got this back from work at 8:30 and order for 4 Tuesday special and paid with cashier and they said to be wait for 15 more minutes and waited until 9:10 and nobody call my order number and when I ask them they just prepare my order to put left over legs and not Tuesday special order. When I talk to Manger who he said his name Jose treat me that "Do you want your money back or leave, I can't do anything we are close." Even Manager of that store trained to treat a customer like this at Popeyes Louisiana kitchen. Keep it up management.

Du家锋

I have ordered 8pc spicy chicken today. And they they give me 6 pic in box, they don’t even able to count number 1- 10. I can’t believe they are cheating on customer. So bad.