Aaliyah

they have a bad habit of not giving me chili on my CHILI and cheese tater tots; i didn’t ask for plain cheese tots. and it seems that they always tend to mess up on my order when it’s busy. i don’t want to pay for something i didn’t get. their service in this location is dissatisfactory, and they seem to have done this multiple times now.

D.Austen. O.

Order a number 5 and a pretzel twist. Instead of a bacon burger I got a plain burger cold tots no pretzel twist, just the cheese. We've been here an hour and seen cars come and gone. Good luck getting a correct order, timely service and effort.

Nicole Allen

If this location had a half a star, I still wouldn't give it to them. My last six visits have been horrible. I order my food online and still have to wait about 15-20 minutes every time when I get here. And when I push the button for someone to respond to me, they never answer. They just ignore me. I don't know why I keep coming back to this sorry location. They didn't used to be like this.

Haylee Haire

this is honestly the worst sonic i’ve ever been too and they genuinely don’t care to fix it ever. if you’re stupid enough to want to order drinks through the app for the half price they WILL forget your order and leave you sitting there for over 30 min. don’t be stupid and come here

A L

It took 30 minutes to get a two drink and fries. I had to press call button and ask for order. It came right out with cold, soggy fries. Not sure what the wait or issue is. There are fully staffed.

L V

Please be respectful to delivery drivers. You system is only supposed to call for a driver when the order is ready to be picked up. drivers having to wait half an hours means you are making the. Loose money because you have it call a driver when the order comes in. It's the same as your boss saying "Go work half an hour for free and we will not pay you". If there are to many orders turn deliveries off.

Rachel Smith

Waited 25 minutes for 2 hot fudge Sundays only to be handed two cups of melted milk with no whip

Ian Jones

I have given this place the benefit of the doubt about a million times and I am finally done with that. Everything rises and falls on leadership and it's clear that the owner just doesn't care anymore about this place. It's always understaffed and nothing comes out in a timely manner. We have waited for 30+ minutes just for drinks before, then to have the drinks come out wrong. I am not one to leave single star reviews, but after having gone here more than 100 times. I can safely say this is a 1 star place. Avoid like the plague. Avoid the Sachse one as well. They are all terribly run by their owners. Not the employees. The employees are run ragged. EVERYTHING RISES SND FALLS ON LEADERSHIP. Don't come here. Don't waste your time or money.

Antonette Davis

I stopped going to the Sonic on the opposite end of 78. This one became a better option. No longer an option. Stopped by on Mother's Day to get a slushie after outing with the family and ordered... There was absolutely no one there. When the car hop came to the vehicle, she didn't even know what was ordered and had the wrong meal for one. Instead of giving us the correct meal, she went back inside with both orders after getting the correct order... she then comes back out a few minutes later to take our order again. WHAT? You were just outside and we told you twice. Are you high at work or something? So after her second attempt of confusion we just left. I don't want to eat food from someone who can barely remember an order. You probably forgot to wash your hands as well. I'm not sure if it was just pure laziness or incompetence... but the service here is a joke. How are you serving food with nails so long you can barely work the screen or do anything? Purely unhygienic.

Joe M.

I’m so upset that they gave me my order wrong. I ordered #7 chili cheese foot long combo instead they gave me a hot dog with nothing on it!!!!!😤if I just wanted a hot dog I could of ate that at home.

Avery Benton

I opened my lid to my drink when i got home because i noticed my drink didnt taste right, and i see that the foam cup is breaking apart everywhere into my drink. I managed to pick all the little beads out but since the cup was already damaged it just kept breaking apart more when i put the lid back on. So the fact that my order was wrong and the cup was literally falling apart into my drink and i couldve drank the styrofoam beads is very disappointing

Jamie Eckford

Ok if you make a customer wait 20 minutes for their food why bring out cold and old fries? I do understand you guys were busy but if you’re that busy then shouldn’t the food be fresh and hot especially the FRIES! I asked the person bringing the food were the fries fresh she said yes but guess what they weren’t seems like they been sitting out waiting to be brought to the car hence 20 minutes if not longer! Then when I got home I said no onions but guess what onions and the burgers were cold! Poor Service! I paid 26.09 and that’s not good!