Ryan Gann

They messed up the order. Ordered a whataburger with cheese and ketchup only, it came out with that but mustard as well. The person who took the order did the right order and was polite the whole time, when I informed them of the error the register lady was nice and polite and said they would fix it, no big deal accidents happen. Then somebody else came out and started to argue with me saying they made it the way it is on the receipt (see pic) it was not made the way it is on the rec. They did finally come out with the corrected burger, this is what pushed my button. The made the new burger with ketchup and cheese only but put so much ketchup on it that you could have added to orders of fries and not needed ketchup (see pic). The added amount of ketchup was around 2 whataburger packets of ketchup, this is obviously done out of spite. Highly recommend dodging this place like it's a bio lab in china.

Tonya Willett

I was there today ordered 2 extra chocolate chip cookies got home didn't have them. I called the store to get a refund and they informed me I would have to drive back up there in the ice to get that refund! I sat down to eat my food and unwrapped my burger and it has no veggies on it! I asked the person taking my order if what i ordered will still have everything on it i just don't want mustard he told me yes. We'll it did not! I am highly unsatisfied with the service and food.

Stephen Diaz

Every time I give this Whataburger another chance I get reminded why this might be the worst Whataburger in the state of Texas. I stopped going through the drive through because I got tired of 30 minute waits. I go in and every time the burger isn’t hot enough to even melt cheese. Fries are cold and never salted. No pride at all at this place.They do keep the place clean, but would happily trade a greasy floor for a decent meal. Avoid this place and try the one in Venus on 67.

Stephen Frazier

They didn’t even toast both sides of my patty melt which made it end up soggy 1 minute into eating it and ended up disgusting, not only that there was an extremely rude person wearing a bright yellow vest, absolutely blew me off when i simply asked if i could get some spicy ketchup

Duel Williams

Whoever's cooking the eggs in the morning does not need to do it anymore... My whole biscuit is littered with eggshells... I absolutely love buying food just to throw it away...

Jenny “Jenna” Ricardo

I recently placed an online order at this location and encountered an issue with my order. I informed the manager or employee wearing a grey shirt that two out of three burgers, ordered with cheese, were prepared incorrectly without cheese. The employee responded in a dismissive and unprofessional manner, asking, “Do you want me to give you the cheese or remake the burgers?” This response was confusing, as providing cheese separately was not a practical solution. I requested that the meat-and-cheese-only double burgers be remade as originally ordered. The employee appeared visibly frustrated by this request, and another staff member remarked, “Now what?” in a way that felt dismissive. This lack of attention to detail and poor customer service made the experience frustrating, as it is not the customer’s responsibility to ensure order accuracy. I have avoided this location for some time, hoping for improvements, but the customer service and order accuracy remain subpar/poor. My family enjoys Whataburger, but the consistently poor experiences at this location are making it difficult to find reliable locations to visit.

cla allen

This is by far the slowest whataburger in Ellis county. 15 mins in the morning for a meal when there’s no other cars in front of me? Absolutely ridiculous. Save your time and go to the one off 287. It’s still faster to drive all the way over there and back compared to sitting here waiting.

James Patton

As I was walking out with my order last night (which turned out to be wrong) I overheard the employee's discussing recent events. The grown man with the drive through headset on said, "That .30-06 was on point." I know my $15 every couple weeks won't be missed but I will never give another dime to Whataburger just in case that man might benefit from it.

Adrian Macias

Worst breakfast sandwich of my life. Waited over 20 mins for 1 sandwich. Biscuit is dry, sausage is burnt and egg overcooked. To have to wait more than 20 mins for this is a crime. I hope someone important in your establishment is reading this. I will never go back to this location ever again.

Thomas Clubb

I would give more on service but, part of service is not only being friendly but, delivering a quality product. What-a-burger is fast food but, when it is cooked and prepped correctly it is far from rubbery. The hash browns literally seemed like they were left over from yesterday then nuked in the microwave before I received it. Not crispy and fresh as they should be. Also, how can a whats in the burger be out of Dr. Pepper in Texas? Poor management not ordering supplies in a timely manner? (I understand if there is a shortage of syrup, I’m just flustered over the sub par food prep)