Bobette Doerrie

I ordered the 2x2 since I missed breakfast , and the eggs were perfectly cooked for over medium, and I’m picky. I chopped the up already, so they didn’t come like that!! When I grow up, I want to be able to cook hash browns like IHOP! We enjoy the multigrain bread the offer for toast, so we left fed and happy. It was nice having music low enough we could visit.

We had a delicious breakfast and service.\nI ordered soft poached eggs and they cooked them to perfection. \nSammie was very attentive to our needs. \nWe congratulated the manager: Stephanie

I don't know who our server was because she's aways on the go helping others bit she was tall and beautiful and I felt comfortable around her, like I could be myself. Didn't even notice my food or t…

I don't know who our server was because she's aways on the go helping others bit she was tall and beautiful and I felt comfortable around her, like I could be myself. Didn't even notice my food or…

Takaydra , was our server. She is the one that made the experience good. She kept good company with us about our food. The food was good. Service was great!

Takaydra , was our server. She is the one that made the experience good. She kept good company with us about our food. The food was good. service was great!

Takaydra , was our server. She is the one that made the experience good. She kept good company with us about our food. The food was good. Service was great!

Benny Jenks

Pleasantly surprised by the hot crispy fries and shrimp. Great service and help.

Danielle Graham (Dani)

The wait was long; 45 minutes for us to get our food but the food was delicious! Menu looked revamped and so glad because we don’t come to iHop much! But Cheyenne was amazing! Super sweet and super professional! 💜 will be back soon!

Joey Pauga

The food was great but that is to be expected at any franchise restaurant because we go to the places we know expecting the same taste. Thus the food was good and we'll go past that. What I usually review are other things such as the location, staff, restrooms and the likes. This location was easy access off the interstate which is great. We needed to hop off the freeway and get food for our boys and we saw this and followed it right off the freeway--which helped because we were able to get right back on the freeway and head home. There were 12 of us and they accommodated us fairly quickly. The only thing is the hostess did not seem too thrilled with our group size. She was also a little snappy at me. The other staff members were OK and responsive. The restroom could be cleaner but otherwise fine.

+3

I love ihop and I always will. It's typically fast, cheap, and easy; however, this location was not great. The service was not great and neither was the food. \n\nAfter the server took our order we…

Lots of items on the menu. Growing up ihop was the place for breakfast. \nTook a bit to even be noticed. Stood at door and nothing. \nThere is a realty lock in door so probably for sale. Maybe that…

The service was good; the waffle was cold and wouldn't melt the butter; the room was cold; the bacon quality was poor; the men's bathroom was filthy; and the cigarette butts and trash by the front …

Jason Qualls

For some reason, whenever I get a ham and cheese omelet, they keep adding white cheddar sauce on top of the cheese i asked for. Its not horrible, but its also not what I ordered. Also, for whatever reason, I cannot order a pickup order from doordash

Robert Wilder

Obviously I like just a little bit of omelette with my salsa, but its the way I like it. Im always looking for a go to breakfast place. This one is just ok. Server was pretty good. He made sure we were takin care of. Food was edible, but not like, Oh Yeah we gotta come back. If you want a quick breakfast as your passing threw Amarillo… this will do

Angelique Turner

Steak omelette was good. Needed more steak. Steak and eggs were good. Plenty of food and fresh cooked eggs. Panckes a little rubbery. Steak tips on the steak tips and eggs were super chewy and raw and had to send them back have them correct it. They were better the second time around.

+4

I called in an order to this location on western st. I spoke to a young man who was having a difficult time taking my order which I repeated several times. This is exactly how I placed my order... "I…

Ysa Parra

So me & my boyfriend went to enjoy our free meal vouchers that were sent to us, we gave the two vouchers to the host & she sat us in a section that the waitress said she wasn’t serving & after me and my boyfriend waited around 15 minutes for service the waitress asked if we seated ourselves which we didn’t & she seemed mad when asking us, we told her about the vouchers & they said it was only for one meal so I talked to them & we all understood that it was for 2. I don’t like to bringing race into anything customer service but the fact that the waitresses section had free seats but the host didn’t sit us with the rest of the customers who didn’t look quite like us made me & my boyfriend question it but we shrugged it off, later when our meals were brought out we didn’t get serviced at all no refills no checkups nothing, while the other side did. Mind you it was only me and my boyfriend on that section & we were the only POC. It didn’t feel comfortable like it usually does & we love coming to ihop just not around this time so we were new to this customer service. Felt very degrading.

Amber Stout (Bam Stout)

We waited well over 40min for our food. I understand the kitchen had issues, but when I asked our service if she knew how long it might be since at that point it has been over thirty minutes, she was very rude. No apology, no offer of refills, no offer of even crackers or anything for my kids, who were waiting patiently. I also asked her to make Allergy notes and she did, just looked at me. I typically tip very well, as I do go with five kids and food allergies, but I only typed enough to cover her tip-out. It really was terrible service.

This is a horrible place not only did they not have bread for burgers they also didn't have avocado... restrooms smell like someone died. not only that they opened the door to the kitchen and bitten …

This is a horrible place not only did they not have bread for burgers they also didn't have avocado... restrooms smell like someone died. not only that they opened the door to the kitchen and bit…

Almost empty restaurant. Tables that came in after us got served first. Cool. Our food sat on the counter getting cold while our three hungry kids waited at 10:30 PM. Asked if the kids' pancakes coul…

It's already been one hour and there is still no food and the service was just not good got the food was 2 hours late and it was cold and the sever forgot a lot of stuff not a good experience

It's already been one hour and there is still no food and the service was just not good got the food was 2 hours late and it was cold and the sever forgot a lot of stuff not a good experience

Today I have the worst experience ever.\nFirst of all, there was no cream for the coffee . The coffee was cold..\nThe food took like an hour to get served the hash brown of my unt .was not cooked. …

Today I have the worst experience ever.\nFirst of all, there was no cream for the coffee . The coffee was cold..\nThe food took like an hour to get served the hash brown of my unt .was not cooked…

I waited over an hour. Still waiting . People who came in behind me got their food . Asked the waitress where ours was. We are still three behind on the list. This is BS waiting this long . Won't b…

I waited over an hour. Still waiting . People who came in behind me got their food . Asked the waitress where ours was. We are still three behind on the list. This is BS waiting this long . Won…

Worst customer service experience walked in before a couple and they got seated first no consideration for the customer that came in first so disrespectful and rude ass never going to that place we…

The food wasn't bad, but the experience was horrible. My server was nice, brutally undertrained, and when she overcharged us we waited 30 minutes for the manager to remove 2$ off. Never mind the fa…

Worst Ihop we visited so far. The floor was dirty. Men's restroom was a mess: stall door lock not working, no soaps to wash your hands. Stay away from this Ihop if you can. I wish I saw the rating …

Went in For Mothers Day Breakfast. Waited at table for 15 minutes before our waitress ever showed up. Probably another 10 before she returns with coffee. Probably another 10 before she takes our or…

Went in For Mothers Day Breakfast. waited at table for 15 minutes before our waitress ever showed up. Probably another 10 before she returns with coffee. Probably another 10 before she takes our or…

Went in For Mothers Day breakfast. Waited at table for 15 minutes before our waitress ever showed up. Probably another 10 before she returns with coffee. Probably another 10 before she takes our or…

Dirty silverware "I got it from the dishwasher this time"!!! This was the second set of silverware and they were still gross!!!! Floaties in the drinks lip prints on the glasses and the food was co…

They messed up our order twice. DO NOT WASTE YOUR money ON THIS\nPLACE. The sevice here is trash,we were waiting NOT being Acknowledged\n for 10 minutes then... just dont come here PLEASE!!!!!

Horrible. I noticed a heavy set cook cussing, yelling and seemingly arguing with a server; he was sweaty, didn’t have his hair or beard covered and was wiping sweat off his brow over the food. The st…

Horrible. I noticed a heavy set cook cussing, yelling and seemingly arguing with a server; he was sweaty, didn’t have his hair or beard covered and was wiping sweat off his brow over the food. The …

Horrible food. Horrible service. $116 for cold food. Tables around us with other servers came ate and went. Don’t waste your time or money on this poorly managed dump. When I told the waitress ab…

Horrible food. Horrible service. $116 for cold food. Tables around us with other servers came ate and went. Don’t waste your time or money on this poorly managed dump. When I told the waitress abou…

We were seated and waiting and waiting. We were finally told the kitchen was closed to waiting customers, THEY WERE ONLY FILLING TO GO ORDERS!!! The …

Ordered via doordash after driving cross country all day.. After 14 hrs I was starving. Ordered doordash to my hotel. Got sweediah pancakes without berry's, as I am allergic to the berrys. Stated t…

It's early on a Saturday evening in Amarillo. Unfortunately Olive Garden is packed with people waiting outside. IHOP isn't far away so we settle on that. Bad decision. The place is understaffed and…

Typically, IHops are wonderful. We were so disappointed. The pancakes tasted and looked like they were made the day before and they were very small. The over medium eggs were slimy. I should …

I've never seen a more disorganized restaurant. Not a person who works there has a clue as to why customers are waiting for over an hour then leaving after being told 5 more minutes 12 times. I literally watched food sit in the window dying for an hour while customers waited.

We waited for 1 hour and 15 minutes to get our food after we ordered. When we got our food, it was cold. The pancakes were like cardboard. And, we got no silverware at the time. When we asked for silverware, we were told that they did not have enough. The manager did comp our meal.

Sarah Chastain

Service was the worst I've ever had...and the place was almost empty. Had a young grumpy Hispanic lady, had to ask for refills she never took plates away. Got my drink wrong. She handed the plates to my kids instead of putting them on the table herself. it took forever to get milkshake. Overpriced and underrated. won't be back..

Pea Fernandez

Almost empty restaurant. Tables that came in after us were served first. Cool. Our food sat on the counter getting cold while our three hungry kids waited at 10:30 PM. We asked if the kids’ pancakes could come out first. Nope. Instead, the manager came out to explain “policy,” with a noticeably defensive attitude and no real attempt to fix the situation or take any accountability. Anyhow, orders were wrong, fries were over-salted, avocado toast was incorrect. Still charged. We passed the time reading other reviews and realized we were just having the standard experience here. Everyone seems to be saying the same thing. We usually have consistently good experience at IHOP, but this location kind of ruined that for us. Management and staff are in serious need of training and some basic common sense.

Kenzee Cann

I’ve placed two To Go orders within the past two weeks. We never received the pancakes with our breakfast sampler on our first order. We didn’t report this at the time because we were in a hurry. For our second order, we picked it up and checked the bag in our car before even leaving the parking lot to make sure we got everything we paid for. We were missing the blueberry pancakes on our breakfast sampler again so I went in with the receipt and flagged it to the staff member at the counter. He said they would get it fixed right away. He came back a few minutes later and said we should have gotten them. I asked if he’d like me to bring the bag back in so they could also check. He apologized and confirmed that may be best, so I did. When I came back and showed him everything we received in the bag he went to tell the cook and I heard the cook ask another staff member why the error wasn’t caught when they bagged it up (likely because we had two separate orders of pancakes - we received one order but not the other). The staff member said she checked and saw pancakes. The young man came back and said the pancakes should be in there I showed him again that we received one order of pancakes and not the other. He left and came back a bit later stating the blueberry pancakes we ordered and never received were actually just normal pancakes with the blueberry syrup in a separate side container and this is how they package the blueberry pancakes on To Go orders. He said they probably just forgot to add the container with the blueberry syrup. I showed him again that we only got the full stack of pancakes (5 regular pancakes)and the other two from the breakfast sampler (blueberry pancakes) were not included within the full stack container then proceeded to count them. He left and came back and said they’d need to check the cameras to see where they went. Im annoyed by now but said okay and waited. The cook came back and said they checked the cameras and that I got pancakes so I showed her I received one order but not the other. She shrugged and walked away. By this point I was upset so I called my husband who was waiting in the car to tell him it was going to be a bit longer. I then flagged down a few staff members to ask to speak with a manager. They apologized profusely and said the cook I spoke with was the manager. I relayed that I still never received the pancakes and was not at all happy with how the manager handled this situation. I told them everything about my experience the last time I placed an online order and even asked them to check all the cameras so they could see I never left the parking lot. I even offered them to come check my car for the pancakes. They politely declined and assured me they believed me and said they were going to ask a different cook to prepare the second order of pancakes. I did not at all appreciate how long it took to resolve the issue. It is very clear to me and the other staff members that actually helped resolved the issue that Ms. Tunnel is not at all qualified to be a manger. She is the one who prepared the order and made the mistake. She publicly tried to put the blame on one of her team members before then insinuating that I, the customer, was a liar and pancake thief. She lacks in problem solving, communication, and ownership skills. All this to say my experience left me deeply dissatisfied. If you must order ihop to go - CHECK YOUR BAG BEFORE YOU WALK OUT THE DOOR.

Rebecca Mata

Went there about 2 weeks ago on a Saturday after lunch not many people. Had a party of 8 lady at the front saud they were going to clean off 2 tables at the back. It took about 20 minutes to be seated. When we got to the table we got our menus but no waiting staff ever came. We waited an additional 20 - 30 minutes and everyone around us was getting their orders but no one even approached our table. So needless to say we got up and walked out. Worst IHop location I've ever been to.

T-Texas

Worst place to go after church on a Sunday!! The wait for a table was expected. The food took 45min to get to our table and it was cold. The bacon was sloppy, soaked in runny, greasy eggs. Our order wasn't complete and the waitress sucked at her job. They even tried to put a 20% tip when we paid at the front. YE OLD PANCAKE STATION WILL NEVER DISAPPOINT!!!

Shannon Suitor

I was so caught off guard by our experience that I didn’t think to take pictures. We were seated at a table that had not been cleaned so I asked to have it cleaned. She moved me to the table next to that and walked away. That table was also sticky and not wiped down. We moved to another table. That table was also sticky and not wiped down but I just gave up at that point. (My daughter walked around to see that every table in that section was dirty) The coffee pot was also dirty and was sitting at our table with coffee left in it from a previous customer. There was some confusion with the waitress to place the order on the kiosk, no big deal, I helped her with it. My daughter picked up a syrup bottle by the handle and the lid was not secure so it dropped all over her purse and the floor. I ordered pancakes of which were still dough on the inside when I received them. Sent them back, was told the cook was going to take a short break and then make a new batch after. 10 minutes later, I received the same pancakes, with crispy outer layer and the same dough on the inside. I overheard the, I’m guessing supervisor, saying she would only discount it and not take it off so I took her a fork full of dough to show her. She didn’t even come to my table to check in on the problem. Needless to say, that is the last time we will be back to that location.