Karen Guido

Absolutely delishious! We ordered the steak tacos and steak torta in the middle of a Saturday afternoon-3:30. Everything was fresh with generous portions. The salsa bar was a nice surprise. The young man at the register was friendly.

Absolutely amazing experience! The food was fresh, flavorful, and cooked perfectly. The chicken was juicy and well-seasoned, the sides were delicious, and everything tasted authentic. The staff was friendly, fast, and welcoming, which made the whole experience even better. The restaurant was clean and the service was quick without feeling rushed. This is hands down one of the best spots for quality Mexican-style grilled chicken. I’ll definitely be coming back and recommending it to everybody!

Mayra greeted me and took my order quickly. A lot of people were ahead of me waiting for food and we all got our orders quick and hot. Mayra also was coming around the dinning area asking if we needed anything and was cleaning as people left having tables ready for people just coming in and she did it with a smile! Food was super good and a great deal as well. I spent under $20 for me and my son and had plenty left over to take to go for my husband! 10 out of 10 recommend!

Every location I go to are stingy with the portions or they forget to add the guac. This location was the best salad I’ve had in a while.

Mario Rene

Great food. Always fresh. The women in there are always great!

EJ Yung

I had an exceptional experience at Pollo Regio, largely due to the outstanding customer service provided by Byron and Ximena. From the moment we walked in, they greeted us warmly and made us feel genuinely welcomed. Byron's attentiveness and knowledge of the menu were impressive. He took the time to explain various dishes and made excellent recommendations based on our preferences. His enthusiasm for the food was contagious, and it enhanced our dining experience. Ximena was equally fantastic, ensuring that we had everything we needed throughout our meal. She was quick to anticipate our needs and was incredibly polite and friendly. Her professionalism and genuine care for customers were evident throughout our visit. Overall, Byron and Ximena's exemplary customer service truly elevated our visit to Pollo Regio. They are a credit to your team, and I look forward to returning soon for another delightful meal accompanied by such exceptional service.

Great broiled chicken! Legit Mexican sides. The salsa bar is a great addition to this fast casual neighborhood restaurant. So good and a nice change from a burger. Taste homemade.

Great broiled chicken! Legit Mexican sides. The salsa bar is a great addition to this fast casual neighborhood restaurant. So good and a nice change from a burger. Taste homemade.

There aren't many places where I have to quit eating halfway through my meal because there's so much food, and I'm actually SAD about it. It's been too long since my last review and I couldn't hold…

There aren't many places where I have to quit eating halfway through my meal because there's so much food, and I'm actually SAD about it. It's been too long since my last review and I couldn't hold o…

Food was hot and ready! service was amazing! Nice vibes and extremely clean! Recommend highly!

Food was hot and ready! Service was amazing! Nice vibes and extremely clean! Recommend highly!

One of the best Pollo Regio in DFW that I been to. Excellent customer service! 100% recommended!! Lady's are very nice!

Came to this location since it was the closest to the north east mall. service was great and food was delicious. It is a little small inside but overall great experience.

I have been going to pollo regio forever and the food is very consistent and delicious!! I miss the chicken soup! Bring it back! Everything is sooo good!

Very good food nice and hot. The restaurant is nice and clean. My family always enjoys the chicken from there especially the beans. Was attended by a lady named Karen and service was great. Would r…

Very good food nice and hot. The restaurant is nice and clean. My family always enjoys the chicken from there especially the beans. Was attended by a lady named Karen and service was great. Would r…

Very good food nice and hot. The restaurant is nice and clean. My family always enjoys the chicken from there especially the beans. Was attended by a lady named Karen and service was great. Would r…

Regio is excellent broiled chicken! This is a fast casual restaurant that is legit good Mexican chicken and sides. They serve meals with flour or corn tortillas and they have a great salsa bar.

Regio is excellent broiled chicken! This is a fast casual restaurant that is legit good Mexican chicken and sides. They serve meals with flour or corn tortillas and they have a great salsa bar.

Zekiel Fialho (Zyrathius)

Got the Crispy Regio Salad and threw some of the fresh salsas on top. Really good. Chicken was cooked fresh and the salsas also seem to be made fresh at the restaurant. Definitely will go back. The half chicken is off the charts up to your elbows messy goodness. Once I tried the chicken, that was it. Salsa bar is great, Salsa Verde here is so good. Makes the chicken melt in your mouth.

Charles Kohlruss

The burger patties tasted like it needed a bit more seasoning. But adding slice of ham was a pleasant twist

Leslee Byrd

I always forget how good this place is. Good fresh food. Always have leftovers.

they used to serve the best chicken soup ever but then took it off the menu! it was the only thing on the menu i can never get tired of! pretty quick service & clean place.\n\nbring the chicken sou…

they used to serve the best chicken soup ever but then took it off the menu! it was the only thing on the menu i can never get tired of! pretty quick service & clean place.\n\nbring the chicken …

Scott Bort

I used to LOVE Regio's chicken...clearly the best around. BUT something has changed. They now box their chicken and it's ridiculously dry. Sides are still good, but the chicken has changed. What a shame, too!

Horrible \n4 of us ordered. food brought to table separately....all 4 meals. Last meal delivered to table 20 minutes after the first meal was was served.\nChicken tenders were fried WAY too long an…

Horrible \n4 of us ordered. Food brought to table separately....all 4 meals. Last meal delivered to table 20 minutes after the first meal was was served.\nChicken tenders were fried WAY too long and …

Mess up my order everytime. chicken is great but never send correct sides or sauces things I request to omit never are so that's also wasteful

The worst place in the world to go! They will make you wait over an hour for your order without a single update. I will never come back! Terrible service.

Alexandria De La Cruz

Do not waste your money here!! Charged me almost $2.00 for guacamole just fill up half a container… not to mention it was bland and tasteless.. absolutely not worth it and they’re excuse was “we only give 2 ounces” absolutely ridiculous prices, service, and taste!!

mary reyes

The food was delicious, but I would like to mention the lack of enthusiasm of the girl named Mayra. She had a bad attitude when serving, as if she didn't care about her job.

Ben Soki

Horrible service. My girlfriend and I went to this place to have dinner on October 30 around 9:15 pm. We got regio bowl asada and grilled chicken. The food was okay. We wanted a few chips since they ran out of chips. The male cashier was nice and asked the lady to make some chips for us but she refused to make them. This place closes at 10 pm ,and we got there 45 min before that. If I come to eat before 10 pm and pay for my food, Im also paying for chips too as Pollo Regio always serve chips. We are not coming back to this place.

MXD MAG

Subject: Disappointing Experience with the Tostada Siberia at Pollo Regio, Hurst Dear Pollo Regio Customer Service Team, I’m reaching out to express my disappointment after an unfortunate experience at your Hurst location. I have been a fan of Pollo Regio, especially because of your traditional "Tostada Siberia," which I’ve enjoyed many times in Monterrey, Mexico. This classic dish, with its simple, fresh ingredients—boiled chicken breast, avocado with green tomatillos, and a spoonful of white Mexican cream between two crisp corn tostadas—captures the essence of authentic Mexican flavors. Unfortunately, the Tostada Siberia I received yesterday didn’t resemble the original dish at all. Instead of the traditional recipe, I was served an altered version with chopped tomatoes, onions, cilantro in the avocado, and leftover asado meat instead of boiled chicken breast, mixing both white and dark meat. It felt like ordering a Big Mac and being served a Whopper—completely different from what I expected and known all my life. When I expressed my concerns, the staff member who acted as the manager was dismissive and unhelpful, claiming that Pollo Regio had changed the recipe some time ago. I found this response misleading, as I had just enjoyed an authentic Tostada Siberia at your Fort Worth Stockyards location only two weeks ago. Her attitude added to my disappointment, as I was hoping for an understanding and constructive response. As a loyal customer who values Pollo Regio’s commitment to authentic flavors, I hope you’ll take this feedback seriously. I would appreciate your efforts to ensure consistency across locations and to maintain the high standards that Pollo Regio is known for. Thank you for your attention to this matter. I attached 2 pictures of the tostada they gave me and 1 photo from your online menu where you can see the clear difference between them. Sincerely, Mario Aleman

Lyndia Kelly

Came in today to grab a quick lunch. I walked in, the employee behind the counter never greeted me. I stood there about two minutes thinking the man ahead of me was ordering food, but he was just scrolling through his phone. I’m assuming he and the employee had been engaged in conversation. Eventually he acknowledged me, but at that time I just decided to spend my little dollars elsewhere. It’s just common courtesy to acknowledge customers that walk into your establishment.