El Coquito
Pizza · Buffalo
Informazioni su El Coquito
At El Coquito, we invite you to experience the warmth of Buffalo's West Side, where authentic Puerto Rican cuisine meets cozy comfort. Our restaurant boasts a welcoming atmosphere, perfect for solo dining or sharing with friends and family. The interior maintains its original charm while introducing...
At El Coquito, we invite you to experience the warmth of Buffalo's West Side, where authentic Puerto Rican cuisine meets cozy comfort. Our restaurant boasts a welcoming atmosphere, perfect for solo dining or sharing with friends and family. The interior maintains its original charm while introducing new elements that showcase our commitment to community. Enjoy our signature dishes, crafted from scratch using only the freshest ingredients. From hearty comfort food to small plates, there's something for everyone. Our attentive staff will ensure your visit is nothing short of exceptional, making El Coquito the perfect destination for a delicious and memorable meal.
Cosa dicono i clienti di El Coquito
El Coquito is a Puerto Rican restaurant known for its authentic and flavorful food, especially the pernil. Customers praise the friendly owners and attentive staff. Some negative reviews mention slow service, inconsistent hours, and issues with order accuracy and portion sizes.
Piatti popolari
Ideale per
Tip: Be patient, as the food is made from scratch. Consider visiting for brunch, which started recently.
Services
Cosa vedere nelle vicinanze
Dati da Wikidata
Esplora i dintorni di El Coquito
El Coquito si trova a Buffalo, circondato da luoghi di interesse culturale e storico. Ecco alcuni dei punti più notevoli nelle vicinanze.
Patrimonio Storico
- Theodore Roosevelt Inaugural National Historic Site (A 594m) — Home of Ansley Wilcox and site of Theodore Roosevelt's first presidential inauguration Lugar inscrito en el Registro Nacional de Lugares Históricos
- Trinity Episcopal Church (A 625m) — historic church in Buffalo, New York, United States Lugar inscrito en el Registro Nacional de Lugares Históricos
- Engine House No. 2 and Hook and Ladder No. 9 (A 680m) — building in New York, United States Lugar inscrito en el Registro Nacional de Lugares Históricos
- Westminster Presbyterian Church (A 702m) — church in Buffalo, NY Propiedad contribuidora
- Delaware Avenue Methodist Episcopal Church (A 707m) — church building in New York, United States of America Lugar inscrito en el Registro Nacional de Lugares Históricos
- Ziegele-Phoenix Refrigeration House and Office (A 843m) — historic building in Buffalo, New York, United States Lugar inscrito en el Registro Nacional de Lugares Históricos
Edifici Religiosi
- First Presbyterian Church (A 326m) — church in Buffalo, New York
Parchi e Giardini
- Days Park (A 152m) — park in the United States of America
Altri Luoghi di Interesse
- Williams-Butler Mansion (A 581m) — building
- Williams-Pratt House (A 629m) — building
Dati da Wikidata
Domande frequenti su El Coquito
Recensioni di El Coquito Buffalo
Super buena la comida excelente ambiente y super buen servicio me encantó recomendado al 100%
Great vibe, great owner, great food, great team. Check them out! The Rasta Pasta is top tier.
All in one delicious food good service and very nice atmosphere. 👍
Food was fire!! First time trying parcha That’s My new favorite drink 🔥 nice Allentown vibe!
Absolutely delicious food and the owners were incredibly nice.
Excellent Food Excellent customer service One of my Favorite places to eat in Allentown 🤎
Great customer service and food was delicious!!!!
I highly recomend the food its awesome and very clean and friendly great atmospheres
The steak was so good along with the strawberry hot wings 🔥🔥🔥🔥🔥
I'm addicted. Can just eat the rice n beans all day alone
Food was amazing and so is the owner
Incredible food. Best new addition to Allen.
CHICKEN PASTILLOS 10/10
Good stuff will be back for more
Top notch!
Top notch 🔥🔥🔥
by far the best Latin family restaurants I been too food was super good out hot and fresh couldn’t of went anywhere else ❤️ very nice decorations calming relaxing environment
Un spot de comida latina con un menú bastante variado super recomendado el sandwich jibarito 100⭐️pídelo de tripleta las arepas crujientes y riquísimas comida hecha al momento con buena sazón el cocinero y la chica que te atiende super amables! En la foto el sandwich mofongo con carne frita arepa de bistec y la otra de pernil!
Muy buena comida tuve la oportunidad de ir con mi familia llevamos comida y la tensión excelente un lugar que recomiendo y volvería de ir otra vez a Buffalo , ambiente excelente comida excelente me encanto el arroz con pollo mis hijos comieron pastelitos de carne mi esposa un pescado llamado chillo que excelente servio, todo exquisito
Me encantó la comida, un sazón latino inigualable!! Lo recomiendo muchísimo y la atención estupenda te va encantar!!
Personal muy atento. Local muy bien decorado. Comida autentica latina.
El servicio y la comida fueron increíbles, volveremos en verano según sus recomendaciones
Totalmente complacida Gracias.. y con mucho gusto los recomiendo 👌💯🫶🤗
Really nice area to sit down and enjoy good music playing. The chicken sandwich with a side of rice and beans tasted delicious
I ordered the pastorilios through Uber eats and I thought it was really good
I loved it! Food was great! They treated us with full respect and love! Vamos PÑTA! 🙏🏼
Great food and even better pasteliltos. I visit this place daily and always great. Also good customer service.
Great Food....oh my.... food tastes like authentic countryside typical puerto rican food 🇵🇷 😋 fresh, delicious. Great presentation, service, attention, atmosphere and price. Highly recommended 👌
Customer service was excellent the lady that took my order was super nice that got 5 stars alone but the food the food made me wish I was bilingual absolutely amazing highly recommend
Amazing food I recommend this place to everyone at my job excellent customer service and a very chill down to earth hostess
Food is truly outstanding! One of my favorite small business in Bflo! 😍❤️ going to pick up dinner again today!!
Had a fabulous time at El Coquito. Food was amazing, and owners Sharlene and Yamilex are doing a great job. We'll be back!
Looking for freshly made Pastelillos? This is the spot!! Fresh, hot, and delicious.
The beef and cheese pastelillos was amazing. Freshly fried with Melty cheese. The owner was very welcoming. Would recommend.
The music is always lively. The food is better than the areas popular Puerto Rican 🇵🇷 cuisine
Wow…had the Pernil (pulled pork) with yellow rice and sweet plantains. Fantastic. I’m from out of town or I’d guarantee that I’d be back. Nice owner.
Best Hispanic food in town. Best I've ever had. Amazing! Highly recommend.
New place ,Nice clean place, the owners are very friendly and attentive The food is so good they have a natural juice that I recommend I also recommend.end the pork with rice ..I wish them the best and many blessings.
Delicious food and very friendly service. Eat here and don’t forget their amazing banana pudding!!
Food was amazing. Loved the atmosphere of the restaurant. Great service . Can't wait to go again.
Their Bistec/Steak and Onions was Amazing 👏! Prays and Props to the young woman that owns it! God Bless! A MUST TRY....
The steak dinner was so good along with the strawberry hot wings🔥🔥🔥🔥 friendly atmosphere I will go there again..
The best food I have ever eaten in my life 5 out of 5!
I went on a Sunday right before they were about to close and the food and service was soo good! The cashier and the owner were so lovely and pleasant. My food was hot and fresh and didn’t take long to come out at all. Highly recommend!
The food was high quality and authentic. I come from a large Puerto Rican family and I know PR food. This place was amazing. Had the pernil and it was cooked to perfection.
We tried them for the first time today and everything was wonderful. The food was absolutely delicious and the atmosphere was very friendly. I recommend the mofongo. I will definitely be back!
This place blows away montes and Niagara cafe, (which are both great)whoever cooks this food knows what they are doing, best rice beans and pastelitos. Amazing, we went for the first time two weeks ago and have been back four times. Amazing!
Great Customer Service, Very Professional. Food was Amazing!!! Definitely recommend!! I’ll be going back there for sure!!!
Coming to this spot you can feel the ❤️ of Allen just walking in and you can taste the soul in this food. 10/10 don't sleep on this spot the pork is perfection. The smoothie bar was so tasty and the elderberry add on was a game changer! It's a true flavorsmacker 👌🏽
Everything is so delicious! I can't get enough of the pastelillos. Everytime I order from here, the food is fresh, tasty, and I always wish I would've ordered more. If you're in the Buffalo area, this place is not to be overlooked!
I loved the fact that My Pastelillo was cooked to order it was not just sitting there all day! Fried Chicken was just how I like it well done. Music was nice authentic Puertorican Music. Nice Clean awesome decor. Love it.
This is just what buffalo needed!! Fresh made to order spanish food. We had pulled pork..lets starts witt the cutest rice pan ever!! The pork was so juicy just like abuela! The stuffed banana was absolutely perfect!! And the rice just like home!! Not one complaint!!! And a treat to have my portrait drawn as well!!! We def be back...montes who?????
If you doordash, you're missing out!! Antique but tasteful decor, fun bachata music playing and the food is to die for! Get it hot and fresh at the restaurant, and enjoy the atmosphere and friendly staff. And you better leave a nice tip too, or else ill come get you!! Jk jk. Great place to eat 😁
We went on a Friday afternoon. There was only 1 worker there till 4pm. Let me tell you she did amazing and the food was on point! Very very good and will Def be going back :)
Delicious Food! Fun atomosphere! Great Music! Owner was there and she is awesome. Everyone is super helpful! Amazing. Will come again.
The atmosphere, the food and the service is phenomenal. We’re always looking for good authentic food and they never disappoint.
Food, service, atmosphere were great. I got the lunch special pastillos and rice and beans. Definitely will go back.
I’m Greek grew up in restaurant business, .born and raised in nyc. Place is amazing from the food to the service. Best coffee I have ever had in my life as well and I am a tuff critic when it comes to that. Our waitress was a sweetheart and very attentive had to write this review. A ++.
We visited this place when it was the greenhouse cafe but it seems a new business has taken over. The interior looks mostly the same. We ordered the steak and chicken with rice and beans. The food was very fresh and tasted great. The portion was just right, filling you up. The prices were much more inflated than I was comfortable with though. The service was nice. We ordered at the counter and sat upstairs. Our food was brought to us. The staff seemed friendly. I like the atmosphere of the place, very chill. They had a TV on the first floor playing spider-man. The decor is fun especially the green allen st sign. Overall a good experience but the prices do make me a bit hesitant to make a return so soon.
Delish! Only recommendation is I wished the sorullos came with some sort of dipping sauce
I grew up on the West Side and have to say the food is really good! If you like Puerto Rican food, you’ll love this restaurant. I had a pernil/roasted pork entree, with arroz con gandules/yellow rice. The pernil was very tasty and the pastelillo/empanadas are a 10/10. In addition, their coffee was excellent. If you love the culture of Allen Street, mixed with amazing food, you’ll love this place!
Fun little restaurant unique meal options I would definitely go back play presentation was great. They also offered a voucher through seize the deal which made it even more affordable
Stopped by for lunch and tried the roasted pork and rice combo, which was delicious. A great spot if you wanna get some Puerto Rican/Latin cuisine in Allentown.
I have been trying to try this restaurant for a few days, and finally got it to. It did not disappoint. Authentic Puerto Rican food. Be patient. The food is made from scratch. Simply delicious.
From the moment you lay eyes on this establishment, you can tell instantly it’s bringing exactly what Allen is need of and the perfect atmosphere for community! Sharing a cultured cuisine crafted so darn good it’ll make you wanna come back everyday! Adding a twist offering wholeness food and drink items just puts the cherry on top of this amazing spot!
This food is made with love! Everything is extremely flavorful! Highly recommend for Spanish food! This is the spot!!
Bomb food, great service and the atmosphere is 🔥🔥. Food is always delicious and I can’t wait to go back I recommend the bistec and rice with some dessert 🍛🍴🍴
We visited this place when it was the greenhouse cafe but it seems a new business has taken over. The interior looks mostly the same. We ordered the steak and chicken with rice and beans. The food was very fresh and tasted great. The portion was just right, filling you up. The prices were much more inflated than I was comfortable with though. The service was nice. We ordered at the counter and sat upstairs. Our food was brought to us. The staff seemed friendly. I like the atmosphere of the place, very chill. They had a TV on the first floor playing spider-man. The decor is fun especially the green allen st sign. Overall a good experience but the prices do make me a bit hesitant to make a return so soon.
Delish! Only recommendation is I wished the sorullos came with some sort of dipping sauce
I grew up on the West Side and have to say the food is really good! If you like Puerto Rican food, you’ll love this restaurant. I had a pernil/roasted pork entree, with arroz con gandules/yellow rice. The pernil was very tasty and the pastelillo/empanadas are a 10/10. In addition, their coffee was excellent. If you love the culture of Allen Street, mixed with amazing food, you’ll love this place!
Fun little restaurant unique meal options I would definitely go back play presentation was great. They also offered a voucher through seize the deal which made it even more affordable
Stopped by for lunch and tried the roasted pork and rice combo, which was delicious. A great spot if you wanna get some Puerto Rican/Latin cuisine in Allentown.
I have been trying to try this restaurant for a few days, and finally got it to. It did not disappoint. Authentic Puerto Rican food. Be patient. The food is made from scratch. Simply delicious.
From the moment you lay eyes on this establishment, you can tell instantly it’s bringing exactly what Allen is need of and the perfect atmosphere for community! Sharing a cultured cuisine crafted so darn good it’ll make you wanna come back everyday! Adding a twist offering wholeness food and drink items just puts the cherry on top of this amazing spot!
This food is made with love! Everything is extremely flavorful! Highly recommend for Spanish food! This is the spot!!
Great place in the heart of Allentown! The couple that run the restaurant are super friendly, organized, and serve amazing food!
Food was amazing! Authentic for sure. Staff was friendly and attentive. Me and my husband ordered quite a lot to try many of items on menu. And left with a good portion. We will definitely be back. The brunch sounds amazing, said they just started do it about two weeks ago.
I just had a great experience at El Coquito, I felt comfortable sitting upstairs. The waitress went above and beyond, frequently navigating the stairs without a single complaint, even though there were only a few patrons inside. The food was fantastic, and the service was top-notch. The atmosphere had a wonderful vibe that made the visit enjoyable. Highly recommend! Spaced Out Podcast Approved @spacedout_podcast
I came here for the first time today and the food was amazing as well as the service. I really want to go when brunches start up again...sounds like a good time like my lunch was today. Mimosas with brunch sounds so yummy!!! I honestly can't wait to go back for brunch, lunch or dinner!! It's a cute little place that has delicious food and super great service.
The food was high quality and authentic. I come from a large Puerto Rican family and I know PR food. This place was amazing. Had the pernil and it was cooked to perfection.
I just had a great experience at El Coquito, I felt comfortable sitting upstairs. The waitress went above and beyond, frequently navigating the stairs without a single complaint, even though there were only a few patrons inside. The food was fantastic, and the service was top-notch. The atmosphere had a wonderful vibe that made the visit enjoyable. Highly recommend! Spaced Out Podcast Approved @spacedout_podcast
Food was amazing! Authentic for sure. Staff was friendly and attentive. Me and my husband ordered quite a lot to try many of items on menu. And left with a good portion. We will definitely be back. The brunch sounds amazing, said they just started do it about two weeks ago.
The food is great and the service is amazing. 👌🏾 I highly recommend
Nice place. Cute little spot. I had chicken with rice/beans side of Plain Monfongo. *Hard to find Parking.
We got this delivered on GrubHub but half the food was not there. Yes they refunded us but we didn’t have time to get more food. Is there any way for restaurants to update delivery apps with the updated availability of their product? Or notify the customer if they want the item replaced? I feel like if a restaurant is committing to being on a delivery app they should ensure customers get notified if food they ordered becomes unavailable. When I am stuck in the hospital with my baby that is in the NICU, I order food because it’s inconvenient for me to leave to go get it. Then when we wait 40 mins for the food to arrive we expect to eat the dinner we paid for. Idk that’s just me. Either be prepared for online orders or don’t have your restaurant on the food delivery app.
Im all ways look for restaurant with the flavor of my island of Puerto Rico. And here I found it. Thank you for the great service and flavor!
Looking for something quick for lunch today and tried El Coquito. I was unsure if it was Puerto Rican Food or if it was a coffee house but nonetheless. I ordered 2 Chicken Pastelillo, sweet plantain, and a mango smoothie. I was taken aback because it was a very long wait and there was only 3 others ahead of me who were together. I finally got my smoothie and it was delicious, and I enjoyed it, the plantain was fine too, nothing special, I wish it would’ve been served with something to dip them into but wishful thinking. The chicken pastelillo - so the roasted chicken inside was delicious yet it needed to be seasoned, the cheese, American, not a good choice for me (I am not a fan of American cheese) I almost didn’t eat it but I felt the chicken was pretty good so I would take one for the team. The best part was the homemade shell. Overall I would try them again hoping that American cheese is gone tho sorry
Looking for something quick for lunch today and tried El Coquito. I was unsure if it was Puerto Rican Food or if it was a coffee house but nonetheless. I ordered 2 Chicken Pastelillo, sweet plantain, and a mango smoothie. I was taken aback because it was a very long wait and there was only 3 others ahead of me who were together. I finally got my smoothie and it was delicious, and I enjoyed it, the plantain was fine too, nothing special, I wish it would’ve been served with something to dip them into but wishful thinking. The chicken pastelillo - so the roasted chicken inside was delicious yet it needed to be seasoned, the cheese, American, not a good choice for me (I am not a fan of American cheese) I almost didn’t eat it but I felt the chicken was pretty good so I would take one for the team. The best part was the homemade shell. Overall I would try them again hoping that American cheese is gone tho sorry
This is the first time eating at this restaurant and my overall experience was average! I ordered roaster pork and I was informed that they didn't have anymore! So, I ordered beef steak with onions with rice and beans! Ipon receiving my meal, the meal was barely warm! The rice and beans were warm! This place has no Alcohol or Malta Indian! The decor was average! The meal was tasty, but it needs to be hot and not warm at best!
This is the first time eating at this restaurant and my overall experience was average! I ordered roaster pork and I was informed that they didn't have anymore! So, I ordered beef steak with onions with rice and beans! Ipon receiving my meal, the meal was barely warm! The rice and beans were warm! This place has no Alcohol or Malta Indian! The decor was average! The meal was tasty, but it needs to be hot and not warm at best!
Had mofongo too dry for me, and price for sweet plantain unreal!
Food was not that good. My meat was not fully cooked. Bean had no sauce in it, just got beans. I will not return.
Went to grab an order of to good to go and they said they are not there no more not opened no wonder the place havent last long ! And then the Jamaican dude gave me a nasty Attitude
Ordered the Jibarito, Pernil with a side of tuna salad, and an order of rice and beans for pickup. The Jibarito literally fell apart and made it basically a salad with extra bread. Pernil was decent but they forgot the side of tuna salad. Didn't even get the extra side of rice and beans. Asked the hostess if it was there, she said it was. It was not. Will try again eventually but some of these reviews seem to have gotten genuinely good looking orders based on the photos they shared. Perhaps mention you're a food critic to get a good order?
4-5 Kids running around screaming to the top of their lungs while waiting for food that I ordered at 3:40pm and didn’t receive it until 4:35pm! Never apologized, only made excuses as to shift change. Didn’t even accommodate me with a discount of some sort for the crazy inconvenience. Food is really good but it’s not professional in there and the wait is too long when I was the only person waiting! Very dissatisfied and disappointed over $50 just for them to be rude!! Super late to my important meeting I had to attend, but this isn’t the 1st or 2nd timei had to wait very long. I even asked the OWNER do I receive ANYTHING for the inconvenience? She said “ I gave you one size up of the smoothie” (that I still had to wait while she made that), but never said a word until I said something . I’m upset smh
Food is generally pretty good, but it’s been two times now that I’ve driven there and the restaurant was closed on a whim, against its listed hours.
Food is generally pretty good, but it’s been two times now that I’ve driven there and the restaurant was closed on a whim, against its listed hours.
Ordered on grubhub. Never even received my order; Place was closed when I arrived. so I waited for an hour for nothing.
disgusting
1 star because why does it say open 12pm on Google, doordash and facebook, but the door was locked when I tried coming inside to order. Maybe consider fixing your hours of operation.
Service was not that good and the food was bad definitely will not go back there at all no good at all
I arrived excited to get some Puertorican food from this place. I order 3 empanadas and it took me 40 minutes to get and it wasn’t even busy . I watched one man in the back make them with NO GLOVES ! When I tried my food it’s was disgusting . They threw so much cheese it was just oozing leaking from them. My boyfriend also asked for mayo ketchup sauce and the man denied him . Then proceeds to give him hot sauce, which is just crazy to me . He’s African American . But when I asked they gave it to me and I am Hispanic. Idk .
Tried this place for the first time, the pictures do not match their food. The food is not authentic puertorriquen food. It was terrible. For two people we paid $65 and honestly not worth not even $10. Sorry!!! Just been honest . Will never return and will never recommend to anyone.....
So disappointed. For a place called El Coquito- why wouldn't you have a Coquito available? Menu does NOT match website and menu at the location is not accurate either. Service was beyond horrible. Food was good tho. I wouldn't waste your time!
Disgusting. My husband and I ordered food just got the order. Steak and onions, banana sandwich, pork roast, .I can't swallow the food .it's awful. I swear the meat tastes like it was refrigerated for a day or 2, and microwaved. He paid 68.00. can't even force myself to eat it.. seasoning is so lacking. Seriously, terrible
Really upset. The meal was $18 and I got barely any beans or meat. Was excited to try this place but feel robbed. There is literally maybe a forkful of beans. All juice. Also had to wait because nobody was there. I think they just rushed my order but I’m very sad.
Really upset. The meal was $18 and I got barely any beans or meat. Was excited to try this place but feel robbed. There is literally maybe a forkful of beans. All juice. Also had to wait because nobody was there. I think they just rushed my order but I’m very sad.
I came to visit and after a long trip I was starving and thought this place was good. Not only did it feel like a daycare but the daughter and mother was arguing in-front of me because the daughter got my order wrong. She shouldn’t be working in the restaurant if she doesn’t know how to take orders correctly, all while the mother sat with her friend instead of making sure I was happy with my meal. If you’re looking for a chill spot with good customer service don’t come here !
This restaurant was featured on the two good to go app so figured I would give them a try there pickup window was from 4pm to 5pm for the mystery bag I got there at 4:45pm and the lady at register said they had no food and could not honor so I asked her what I should do since I already paid and she was very rude and said there was nothing she could do her manager wasn't there and that I would have to figure out how to get a refund myself I will never go to this restaurant again the staff is very rude and doesn't know how to treat customers and now I have to hope I can contact someone for refund would never recommend this place to no one
This restaurant is an absolute disaster — unorganized, irresponsible, and completely lacking basic professionalism. I waited nearly 55 minutes for a simple pork chop with rice and beans. The staff claimed the kitchen was backed up, yet there were only two other people dining in the restaurant at the time. After all that waiting, I watched them hand my exact order to another customer who had arrived after me. When I brought it up, they told me the kitchen made a mistake and that I’d have to wait even longer. That was the first time I’ve ever walked out of a restaurant. I didn’t even bother asking for a refund because, frankly, they seemed to need it more than I do. Hopefully it helps them hire additional staff or learn how to properly manage orders. -I would not recommend this place to anyone.
Extremely Unprofessional Front Staff I came to El Coquito a couple of months ago with my boyfriend, and I’m only writing this review now because the experience has been stuck in my head. The food itself was terrible — dry, overcooked, and had no flavor. But what really ruined the visit even more was the customer service. The woman working at the front desk/register was extremely unprofessional. She was openly flirting with my boyfriend right in front of me, speaking in Spanish even though I don’t speak Spanish (but my boyfriend does). She was telling him she wanted to cook for him and even asked for his number so she could “cook for him and contact him.” That was completely inappropriate and honestly disgusting. No employee should ever act like that toward a customer, especially when that customer is clearly there with their partner. I came to enjoy a Puerto Rican meal with my man, not to watch an employee try to get his attention and ask for his number. Between the bad food and the disrespectful behavior, I won’t be returning. Customer service matters, and that interaction was totally out of line.
Extremely Unprofessional Front Staff I came to El Coquito a couple of months ago with my boyfriend, and I’m only writing this review now because the experience has been stuck in my head. The food itself was terrible — dry, overcooked, and had no flavor. But what really ruined the visit even more was the customer service. The woman working at the front desk/register was extremely unprofessional. She was openly flirting with my boyfriend right in front of me, speaking in Spanish even though I don’t speak Spanish (but my boyfriend does). She was telling him she wanted to cook for him and even asked for his number so she could “cook for him and contact him.” That was completely inappropriate and honestly disgusting. No employee should ever act like that toward a customer, especially when that customer is clearly there with their partner. I came to enjoy a Puerto Rican meal with my man, not to watch an employee try to get his attention and ask for his number. Between the bad food and the disrespectful behavior, I won’t be returning. Customer service matters, and that interaction was totally out of line.
This restaurant is an absolute disaster — unorganized, irresponsible, and completely lacking basic professionalism. I waited nearly 55 minutes for a simple pork chop with rice and beans. The staff claimed the kitchen was backed up, yet there were only two other people dining in the restaurant at the time. After all that waiting, I watched them hand my exact order to another customer who had arrived after me. When I brought it up, they told me the kitchen made a mistake and that I’d have to wait even longer. That was the first time I’ve ever walked out of a restaurant. I didn’t even bother asking for a refund because, frankly, they seemed to need it more than I do. Hopefully it helps them hire additional staff or learn how to properly manage orders. -I would not recommend this place to anyone.
This restaurant was featured on the two good to go app so figured I would give them a try there pickup window was from 4pm to 5pm for the mystery bag I got there at 4:45pm and the lady at register said they had no food and could not honor so I asked her what I should do since I already paid and she was very rude and said there was nothing she could do her manager wasn't there and that I would have to figure out how to get a refund myself I will never go to this restaurant again the staff is very rude and doesn't know how to treat customers and now I have to hope I can contact someone for refund would never recommend this place to no one
I came to visit and after a long trip I was starving and thought this place was good. Not only did it feel like a daycare but the daughter and mother was arguing in-front of me because the daughter got my order wrong. She shouldn’t be working in the restaurant if she doesn’t know how to take orders correctly, all while the mother sat with her friend instead of making sure I was happy with my meal. If you’re looking for a chill spot with good customer service don’t come here !
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Informazioni su El Coquito
Come arrivare
242 Allen St, Buffalo, NY 14201
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242 Allen St, Buffalo, NY 14201
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