Having a nightmare type of experience on Monday this week in the Houston area, I craved cradle Barrels pot pie and this store did not disappoint. Xavier the host was terrific and so kind. My waitress, Lauren, was one of the best in class. The food came or quick and was so fresh and hot. This may become my favorite store with service like this. Thank you all at this store for your hard work and dedication to greatness.

Big thank you to hostess, Cadi, for your kindness and hard work! You are a great asset to Cracker Barrel and deserve all the praise! You’re doing a great job!

Complementary Biscuits Were Soft And Moist . I Had The Strawberry Cheesecake Pancakes Which Tasted Great ☺️ About A 15 Minute Wait But Right When We Got Seated Someone Was Able To Tend To Our Table . Customer Service Was Nice

The Waitress Christine Cook is the Best!. She really was helpful , friendly but professional. She definitely deserves a koodo!

Super Crispy Shrimp and grilled salmon. The EVGo bathers are appreciated. First time to find a charger at a Cracker Barrel. 👍🏼🔥

Went there for Thanksgiving dinner and it was perfect!

Cracker barrel is a down home southern cooking family favorite! From their breakfast to their comfort food favorites, your tastebuds will be delighted!

+1

Best pancakes on the planet til I'm proved otherwise. It's always good and always hits the spot! The S'mores Latte is a must try!

This place never disappoints and the staff is always friendly. The store itself has a lot of good things. Sometimes you’re just looking and find something. The food is affordable and always fresh. The apple tea is delicious and free refills😎

Best experience I’ve had at any Cracker Barrel!! Our waiter Shaianne was amazing super sweet and attentive. So if you’re looking for good customer service with a piece of some personable vibes ask to get seated in her section because this customer service doesn’t come often… especially in a breakfast atmosphere! 5/5 btw the cheesecake pancakes… to die for!

We had originally planned to visit a competitor of yours down the street for brunch, I even checked Google to make sure they were open and it said they were. To our surprise they weren’t after making the drive there. My husband and I hadn’t been to Cracker Barrel for several years but since you were only a block away we thought we would give it a try again and we are so glad we did. Despite the overflowing parking lot and full gift shop we were seated within 15 minutes (was told it would be 30+ minutes). Our server was amazing even though she mentioned she was fairly new. The food was hot, delicious, great portions and fairly priced. We wanted to let you know that we will be happily returning soon and thank you for making our experience amazing this 4th of July!

Our waitress Yahaira was awesome. The place was busy, food was hot. Even saw a manager cleaning tables. Maya the cashier was just as amazing as Yahaira. Great Staff, great food!!

Love the Burleson, TX location. We always end up buying something cute from the little shop. The servers are great, very friendly. The managers are very polite when they come greet us at our tables. We will definitely be returning with the family!

I usually get the breakfast but decided to try the chicken dumplings. OMG! It was so good and lots of it! Included two sides. I ate so much I felt like I wanted to throw up. I haven’t eaten like that since I was pregnant! lol

9-27-23 & 10-19-23 You can't go wrong with Cracker Barrel, good comfort food. I always find unique gifts and old fashioned sweets in the gift shop.

+1

Better than ever chicken fried steak. Thick, juicy and tender. Crispy but not tough. Green beans were solid and old school. Liked the old paper menus better.

The 35 minute wait went quickly while I perused all their merchandise & shopped the sales! Waitress was exceptional as was the food

+5

Christina is excellent. She was attentive and prompt and always very friendly and respectful. She made our dining experience very enjoyable.

Mom and haven’t been here in a good while. I was in the mood for an old fashioned breakfast so I had the Country Boy Breakfast. Man did it hit the spot. So fresh and tasty. I haven’t eaten that much in a while. Momma had the pot roast and she said it was delicious as well. Our server Tanya P was such a pleasure to be served by. Really added to our dining experience. Our pleasure was reflected in our tip. Well deserved. After dinner I provided the entertainment by teaching moms how to solve the Cracker Barrel Peg Game using a story I learned online a few weeks ago. Much simpler than the 13 step algorithm I had memorized previously to solve the puzzle.

Since I arrived in the USA in 2004 I chose this restaurant as one of my favorites... Healthy food available all day. I love 💞 it And the shop is super fantastic especially Now At Christmas 🎅

Cracker Barrel has always been a favorite for as long as I can remember! Leave it as it is a good old fashioned home cooking restaurant please!! The elderly love home cooked meals that their familiar with ...I'll be there one day too and will want the same when I reach that age!!

The car charger outside this cracker barrel bumped my review up to 5 stars. Happily found out that I could get a few level 2 miles while getting breakfast with Dad. We did the French toast and eggs with bacon and sausage. The food was good and service was quick.

As soon as we entered we received a warm welcome from two staff members. There was no wait so we were seated immediately. Thanks to Katilyn for providing excellent service! She was very attentive to us throughout our meal, and even asked if we needed anything else before we left. We were impressed at her already high level of professionalism at a young age! We also enjoyed our meals; everything tasted great: Mama's French Toast and Grandma's French Toast Sampler, with a side of perfectly cooked steak fries. We got a $5.00 take-home meal, which ended up being free by using some of my Peg Points. We'll definitely return the next time we're in the area.

My family and I came in yesterday for Breakfast (about 10 am) . Our Server was Christine , she was absolutely the sweetest and kindest person. She took very good care of us. She’s by far a 10/10 !!! She literally brightened our whole day , she was so positive and we loved her attitude and personality.. we will definitely be back to see her, and will recommend her to our friends and family..

Food was delicious as always! Hot and Fresh! Service was a tad slow had our waitress walk about a couple times without checking on us! But we will be back!

Our server, Janel was great! She was very friendly, attentive, and always checking on us on a busy Sunday morning. Definitely will be back again!

Kaitley Cowan

Very nice restaurant and store. The lady at the register was very nice.

Arina Satiani

We love Crackle Barrel! ❤️ The service at this restaurant was excellent. We were helped by Trinity and one of her trainee. As usual, my favorite fried chicken was always so tasty and fresh. I also love its gift shops, there were so many cite stuffs!

Hannah Gill

We love this location! The gift shop is still as great as ever. We were greeted by Cadi. She has amazing customer service skills! Cadi was so welcoming and kind. A true asset to the team. Our server was also great (I forgot her name.). Food was good as always.

Gin gin

Went Thanksgiving night. Had a sweet young lady for our waitress. She was amazing and very attentive! It was a busy night but she never missed a beat. I wish I could remember her name. I think Gianni 🤔 I think, but not 100%

Morris Smith

Food was good except the greens tasted like it came straight out the can. Everything else from the fried chicken to the country ham to the hash brown pot roast casserole and the onion petals was simply wonderful. Even though sweet peach tea was Made well. Our server Alyssa says she's only been here for sure period of time but she was excellent attentive and provided the right amount conversation to make everyone feel comfortable and at home

Monica Molina

Food was great, service was great and atmosphere was beautiful! 2nd time here. Thank you to our waiter Jonathan for serving us and making sure we were good.

Mike Purisima

Cracker Barrel never disappoints and always consistent. Sat with no wait time. Our server was kind, good table side manners and always checked on us in a timely fashion. Food wise, it’s good ol’ fashion breakfast. I took away one star for the food just due to my steak being slightly on the rare side (ordered medium rare). Regardless of that, food tasted great.

Had a breakfast date with my little lady here. She got the chocolate chip pancakes I got the mamas cakes. I was sad to see they don't offer the pancake tacos anymore that was my favorite but the food…

Had a breakfast date with my little lady here. She got the chocolate chip pancakes I got the mamas cakes. I was sad to see they don't offer the pancake tacos anymore that was my favorite …

Had a breakfast date with my little lady here. She got the chocolate chip pancakes I got the mamas cakes. I was sad to see they don't offer the pancake tacos anymore that was my favorite but the fo…

We love Crackle Barrel! The service at this restaurant was excellent. We were helped by Trinity and one of her trainee. As usual, my favorite fried chicken was always so tasty and fresh. I also love …

We love Crackle Barrel! The service at this restaurant was excellent. We were helped by Trinity and one of her trainee. As usual, my favorite fried chicken was always so tasty and fresh. I also l…

We love Crackle Barrel! The service at this restaurant was excellent. We were helped by Trinity and one of her trainee. As usual, my favorite fried chicken was always so tasty and fresh. I also lov…

Lunch was delicious service was great and place was so interesting to look around wife loved shopping in store found great deals on some clothes

Great service and food. One of our servers was in training but he and his trainer did amazing making sure we were always topped off on our coffee.

The service was good, I order the fried chicken and it tasted amazing just slide off the bones so easily. Overall everything was really good and it was decorated nicely.

Great storefront and even better pecan pancakes. THe setting of the restaurant and staff was friendly.

Great storefront and even better pecan pancakes. THe setting of the restaurant and staff was friendly.

Great storefront and even better pecan pancakes. THe setting of the restaurant and staff was friendly.

Nice veteran's free breakfast. I would have given the food a five star if they hadn't burnt the sausage patties.

Delighted!!! We haven't been here in about 2+ years and I don't know why! I was in a mood to walk around so I perused the themed shopping area inside while my family were entertained on the porch by a person doing magic tricks. I saw many things for myself and gifts for others. Our food was very delicious, our server Chloe was extremely busy but eager to please and friendly. The 4 stars is because we were on the list for a 10-15 min wait and were bypassed several times until we spoke up. We ended up waiting 40 minutes. We weren't scratched off, just ignored with a party of 4. If not for that, a terrific experience.

Food was really good I just wished that I would have tried the chicken and dumplings. I got the fish fry , the fish was cooked perfectly and were the frys the okra could have been cooked alittle longer it was gooey inside. The rolls were nice and hot and very tasty. Even took some back to east Texas. We were there eating with the mayor of everman and his wife. Wonderful

Food was awesome! And my server Alexia was amazing!! But!! You really need to get her help. I had to wait forever to get a drink refill... I blame Management for the delay.

All the food was great with one exception, the pinto beans were too salty. Campfire chicken was really great- need to have all year long as well as the Louisiana skillet meal.

It was a call in order. No one would answer the phone so that all I had to do was walk in and pay. I had to wait for my order, which wasted a few minutes of my time to be told the associate was working on a catered order and the manager should have answered the phone.

Everything was great. Our waitress was nice and checked on us frequently. The manager also stopped by and was super nice.

Wonderful people and amazing service only reason I didn't give 5 stars is they ran out of a number of sides that should never run out at a place like this regardless of the holidays

Great server food was ok Tried the new merry berry tea definitely need to try if you like tea

The food was really good. However the waitress we had wasn't very attentive and I was finished with my food before the second drink. The food was good, but the corn was a little over done. Came out quickly but lunch portions were a little small.

The new dish “veggie scramble” should have been called mushroom scramble. It had more mushrooms than eggs and other veggies. It didn’t taste as we expected.

Our food was absolutely delicious but unfortunately our service was not the best. The waitress forgot our biscuits multiple times and then when we were finished she attempted to take my plate away even though I still had half my plate without asking if I wanted a to-go box or not. It just seems she needs a little bit of training and then things would go better. Overall, not a terrible experience and we will be back.

Jason Coble

Got the Apple strudel pie for my birthday dessert I didn't eat it there i ate a bite and the crust was raw. That's not good that could make someone sick the apples was hard to.

Dalia Eufemia

Great service, cozy and lovely ambience per usual ! Great food!

Rick Steubinger

The three of us arrived at 5:15 pm and were immediately seated. The floor had not been swept of food debris around our assigned table and when asked, staff was quick and polite to respond. The atmosphere was loud and children across from us were playing a loud interactive video game. The food was plated hot, robust flavor and attractive, though my coffee was served lukewarm. For not being busy at first, that quickly changed and we thought our order had been lost just as it was arriving at our table. We all are for under $40!

We ate at Burleson, Texas Cracker Barrel. We waited 20 minutes at our table to get our drinks ordered. We waited an hour for our food. We had to ask three times for biscuits. Twice for gravy we o…

We ate at Burleson, Texas Cracker Barrel. We waited 20 minutes at our table to get our drinks ordered. We waited an hour for our food. We had to ask three times for biscuits. Twice for gravy we ord…

Food was not hot..my pet peeve. Overloaded with salt. Could barely eat it, it was so salty. Carrots overcooked, fried okra was not hot. Will not be back.

food was not hot..my pet peeve. Overloaded with salt. Could barely eat it, it was so salty. Carrots overcooked, fried okra was not hot. Will not be back.

The food was less than satisfactory (the fried catfish was over fried, only a couple hushpuppies on the plate served), the service was good, and the attentiveness was good. It's not the normal dining experience I am used to at Cracker Barrel.

Once seat down thought I was about to have a amazing experience first time ever coming here once we seat down the waiter greeted us and a great way just thur out the time she couldn’t keep up with multiple table the food came the I got a hot plate of pancakes yes a hot plate the pancakes was not hot just the plate they where a little hard tried my best to kept eating with no complaints my wife eggs was not made correctly had to send them back the best the we had the experience was the biscuit I hope every Cracker Barrel not the same

Food was served cold but service was good!

Food was mediocre at best. Except for the biscuits, those were really good. Haven't been to a Cracker Barrel in years but went this week. The portions were huge but the food quality wasn't good. They have certainly gone downhill like so many other restaurants have. But you can't beat the price and our waitress was great.

We love Cracker Barrel and try to go a couple of times a month; usually for breakfast or dinner. We have gone twice in the last week to this particular one because of convenience. The waitress was not very attentive and slow even though they were not busy. Food was lukewarm; fried okra was like it had been there for several hours. Cornbread muffins were good and so were the biscuits.

We arrived between seven and seven thirty p m and it seemed as if there was not enough workers. And it seemed that several things were not available on the menu as if it was getting too late or too close to closing time. Our waiter was very nice and friendly.However he seemed new and incompetent. I don't normally leave reviews such as this. And I am a Cracker Barrel fan but I have been disappointed lately at the service provided and the changing of the menu.

Cracker Barrel is becoming one of those hit or miss spots. 50% of them are just ok. With just a few being one of those wow moments. This one, it was ok. Nothing stood out, food was OK, service was alright wasnt a busy location so everything just flowed. I'll go back, its what you'd expect from a cracker barrel. Nothing bad could be said from my visit.

michael h

I came in with my wife and grandson. The only food that was hot was my chicken all the sides were cold and the green beans tasted burnt. My wife wanted bone in chicken and they only serve bone in chicken on Saturday and Sunday. For a restaurant that mainly serves chicken. Why do you only serve bone in on the weekends? Then she ordered chicken tenders and they came back to the table and said the tenders were frozen and were trying to thaw them out. Needless to say she didn't order anything My grandson ordered the kids burgers and they came out burnt. Cracker Barrel needs to think about there customers and redo there menu

jim cushman

We had to wait several minutes to get seated because there was no one at the desk. I also had trouble with waitress understanding how I wanted my eggs cooked. Apparently break the yolk and fry them hard is something she couldn t understand.

Well went to this place yesterday with my family two babies 1 and 2 years olds and the wait was horrible it was very windy and chilly outside so it's not like we could go sit outside and wait and…

This was my first time ever having an issue. We can right after the lunch rush. The chicken was very dry and the meatloaf was too. The tasted as if it had been refried. I always got the turnup gree…

We made it about an hour and a half before they closed. We waited about a good 30-40 minutes for our food. The sides and gravies tasted weird and "gritty", as if they had to just make it, and rushed. I really dont understand why it took so long.. We ordered The Broccoli rice and cheese casserole, and got shredded potatoes and cheese. We didnt get any rolls or cornbread.. nor any refills.

Food is good, but apparently due to lack of servers, only 1/3 of the dining room is open. Came here 4 times this week, and was told there was 30-45 min wait so I left. I got a table this time, but they have removed Haddock from the menu, the one thing I actually came here for. Got the trout instead, but had to wait a long time. Kitchen understaffed too? Pretty dirty too. Poor experience, I love CB, just not this location.

Ordered Chicken and dumplings as a take out dinner. Do not recommend! The dumplings were white as snow with no taste to them, and barely found some chicken pieces. This was supposed to be 2 meals for me, but I couldn't eat this. Wasted my time, and money.

I was greeted warmly. My server was great! The food was ok. I would expect more for the up charge of my fish filet. You dropped the ball today. No, I won't return to this location 😔 I asked if I could get another filet that wasn't fried as hard. I was told that it would come out the same way. Liar's! I frequent Cracker Barrel and I tried this location in Burleson but NEVER AGAIN! My server was GREAT though

Im not sure from the process that you order food by the time it gets to you its luke warm at best only people that work know.

Disappointed with Thanksgiving Meal – Missing Items I ordered 2 of the lunch Thanksgiving turkey and dressing plate with cranberry sauce and an extra side of dumplings. Unfortunately, both the dumplings and cranberry sauce were missing from my order. The cranberry sauce, in my opinion, is essential to a Thanksgiving meal, so this was especially frustrating. To make it worse, the to-go container had three compartments—and one was completely empty. You’d think that would be a red flag for whoever packed the food, but apparently not. It just shows a lack of attention and care. At this point, I’m really over eating out. It's disappointing to pay for a meal and not receive what you ordered, especially for the prices of these meals now.. I did not give star for Atmosphere bc I placed to go order and only walked inside to get the food.. YES it is my fault that I did not check the whole thing before leaving..

We waited about 1 hour and 5 minutes for our food. I don’t think I’ve ever waited that long before. They kept telling us they had a rush and they were caching up, I can be reasonable but 1hour is alittle bit excessive. I was disappointed at this location.

Okay I will start at the beginning. As usual place was clean and the store is awesome. We got seated right away as it was not crowded. We were sitting for 14 min before the waitress came to us after 2 other tables were seated after us and they were taken care of first. Ordered the country boy plate. The steak was cooked right on inside but the outside was over cooked. The country gravy had a funny taste and did not taste right. Sister had the smokehouse and her gravy tasted fu,y as well. Been awhile since I had been here it will be a longer while before I return. If at all.

We had a group of 14. Tables were put together for us. The Manager had the nerve to say if the rest of your party doesn't show up, then you need to move tables again because the restaurant is losing money with 2 empty chairs. The servers were great at handling our food order and birthday request.

henry ebanks

The food took a loooooooonnnggg time to be ready!!! It was crazy I live in Bryan, TX and never had this issue. Everytime we go the service is soo quick. So we figured it would be the same but it was not. Other than that it was okay.

Gary Wilkerson, Jr

Arrived on a Sunday at 227pm, we were seated quickly. It wasn’t busy. 40 minutes after we ordered; the waitress comes out and asks us what we ordered. 1 hour in; still NO food! My wife waited 30 minutes for a coffee refill, and I never got a tea refill. As we are leaving, I tell the hostess we waited an hour and still had no food. She doesn’t even acknowledge me.

SolarWinds -

I paid $17 for 6 servings of dressing but when I looked inside the bag on Christmas day, there was 1 half full small loaf. I feel I should get at least half of my money back. This will probably feed 4 ppl, not 6. Plus the onions were not fully cooked. I tried cooking it for another hour but it didnt fix the problem. I thought sure Cracker Barrel would get dressing right. My last experience here was a salad where the tomatoes were fridgerated with cheddar cheese and iceberg lettuce, YUCK. You don't refrigerate tomatoes! I need to just never go to this restaurant anymore for anything.

Jennifer Blakeney

Came on Thanksgiving, ordered chicken fried steak, carrots, fried okra. The chicken fried steak was twice as small as it used to be and idk wasn't nearly as good as it used to be definitely not hand breaded. Carrots tasted water logged and very little flavor. Our waitresses was super friendly and sweet.

Jason brussman

I’ve been to this location before and service has been adequate. Unfortunately the service today was non existent and we left before we were ever even greeted. Which was the biggest problem. 10 minutes at our table and absolutely NO acknowledgment. If we can’t even be acknowledged what would our service be like after the order? Cold food, no refills… Not sure but I wasn’t waiting to find out. I’d like to show you the pics of my food but yeah, no food.

Unfortunately, I will not be returning to Cracker Barrel ever. The quality of the breakfast was so poor. If you want a good hot breakfast this is not the place. \n\nThe Cracker Barrel we need 10 year…

Unfortunately, I will not be returning to Cracker Barrel ever. The quality of the breakfast was so poor. If you want a good hot breakfast this is not the place. \n\nThe Cracker Barrel we need 1…

I ordered a combo item with two of the same thing. The restaurant refused to fill the order. Said they couldn't because their computer couldn't handle it. The wait staff clearly couldn't think th…

I sat for 10-15min while my server was chitchatting with the table next to me before she even greeted me. Then I found out that I wasn't allowed to substitute anything on the Thanksgiving meal. I j…

Cold, tasteless food equal to the institutional cooking nightmare of your choice. The flavor and presentation of a hot Turkey and Dressing plate has left the room. water thin gravy, stamped biscuit…

We are disappointed because we come often to eat breakfast here. We have had Kristi about 3 times and the service is not good. She should only take a few tables if she is not able to attend to ever…

For decades, I've always felt Cracker Barrel to be "so so," and maybe a little more some of the time. Thursday, January 4, greatly disappointed, however. Usually, turkey/dressing special isn't cl…

The server who seated our party was not friendly but very rude. A 78 y/o lady asked for a cup of water while waiting to be seated (100) degrees outside... she told her she would have to go and get it herself because if she did it would be a liability. When we were seated the chairs had food in them ee asked for the chairs to be wpied our and the hostess got upset wiped the chairs out with a wet towel and refused to dry them. We had to ask someone else for napkins to wipe the chairs out. Jon the server was all over the place.... took our drink order.... then came back and took our food order we never got anything to drink until our food arrived. To ad insult it was (9) in our party and 7 of us had dirty silverware including myself. This was a very frustrating and horrible experience for all of us. Not to mention one meal came to the table half done. Very frustrating and disappointing.

My 7 yr. Old son and I went for dinner last night, and had the worst experience. I ordered the hamburger steak with thr bacon mac & cheese. My son ordered the kids Mac & Cheese. I ordered my hamburger steak done, and it came out rare like I would eat "STEAK" My son's Mac & Cheese had burnt cheese through out it. I sent his back to be remade, which the server sated "that's how they cook it" I replied "burnt" the owner brought out new dish 20 minutes later. I asked him to take his meal off my bill, in which he replied " well we remade it" I told him it was because it was burnt and should have compent my entire bill as to good management should. I would not recommend this place. Bad service, burnt food or raw.

Roach on the ground when we came in. The hashbrown casserole was undercooked and oniony. Waitress didn't even make sure we were done ordering before bringing the check and ignored us as soon as she brought the check. Had to ask another waitress to get our waitress.

Worst Cracker Barrel location I’ve ever been to. Food was cold and tasted like it was reheated. Had to ask waiter several times for a refill of sweet tea. Waste of time and money. Won’t be back here again

First of all our server Maggie was precious, I mean super sweet, but the food was lousy I've never been to a Cracker Barrel that was bad but this one here is awful, chicken was still pink, the gravy sat up by itself the mashed potatoes were stiff, the biscuits and corn muffins were cold and dry. Never again !

+3

By far the worst service since we've been coming here 8 years. They got my order wrong twice. The quality of food and the service has never been the same since Covid. I don't care to ever come back.

Absolute garbage. Zero effort given by this crew. Zero. Server was terrible, yet a "rising star". Two managers, neither of them did a single table touch the entire time we were there. Food was decent. We never go here, went today because we had gift card. Won't go back unless I get another gift card. Everyone working tonight should be completely embarrassed!!

Got take out on Saturday did not like it had to throw away just about all of it. Got honey fried chicken and fried catfish both way over cooked.

So Thanksgiving day my kids were so sick that cooking was out of the question. I know that Cracker Barrel is open every year on Thanksgiving so I had my husband call to make a pick up order. Nobody would answer the phone so he drove up to the restaurant to make the order in person. An hour goes by before he's told they are missing "part" of his order and asks him to give it to them again. The whole ordeal took TWO hours. He gets home with the food and realizes the chicken fried steak he ordered had no gravy on it. My Thanksgiving meal was atrocious. Just look at that green bean "casserole" there. It was just soup with a few green beans in it, no fried onions on top. I received literally two tablespoons worth of dressing that was placed in the same compartment as the meat with fluids all underneath. This fluid got all in the dressing. The sweet potatoes wasn't a casserole either, no topping. Nothing came with the biscuits and no topping for the pie. The food was homeless shelter quality, straight up. I could hardly eat it, threw most of it away. To top it all off it made me sick! I complained to corporate and didn't even get a response. I'll never eat at this place again.

I went to Cracker Barrel recently, and honestly, the food was terrible. I ordered the meatloaf with macaroni and cheese and a baked potato, and everything came out cold. Not just a little warm I mean cold like it had been sitting out for a while. The meatloaf was dry and had no flavor at all, and the macaroni and cheese tasted old and rubbery, like it had been reheated. The baked potato wasn’t any better. I was so disappointed because I was really craving a delicious meal and this was the complete opposite. I couldn’t even finish it. Definitely not worth the money.

VERY BAD CUSTOMER SERVICE. WE NEVER RECEIVED THE TEXT FOR OUR TABLE . WE WALKED INTO THE RESTAURANT AND ASK THE LADY HOW LONGER MORE WAS THE WAIT, AND SHE SAID WE WAS NEXT. THAN THEY CONTINUED CALLING FOR OTHER PEOPLE. PARTY OF 2, 3, & 6. BUT NEVER CALLED SHAWN PARTY OF 2. WE STOOD THERE FOR AT LEAST 40 MINUTES TILL WE DECIDED TO WALK OUT.

I don’t usually give bad reviews. We did a pickup order for our daughters 10th birthday dinner. We didn’t get our biscuits, so I just called nicely to let them know. The lady asked if we were going to come back I said “no ma’am we live all the way in Joshua” So she said “what exactly are you wanting”? I told her I just wanted to let them know. And she said okay and hung up. Our food was absolutely terrible. Cold, hard, and just eww. Even our baked potato was rock hard. We’ve never had a problem siting and eating there before, but I know we will definitely never do pick up order EVER again!!!

Waiting 38 minutes for a to go order while the old lady at the register had her back to 9 other customers waiting while she cut off hospital bracelets off of a customer where peoples food sits on the counter... Never acknowledged a single person because she was too concerned with the mans hospital stay and removing his bracelets. This happened on 11/12/25 around 630pm. That woman has NO BUSINESS at that counter. Rude and cutting that sick mans hospital bracelets over the area where peoples food sits is A HEALTH HAZARD! Manager was notified

We had to wait 45 minutes for a table because one entire section was closed off. We saw multiple groups come in and leave when they were told there would be a 1 hour wait. Once we were seated, our server was fantastic.

Cold, tasteless food equal to the institutional cooking nightmare of your choice. The flavor and presentation of a hot Turkey and Dressing plate has left the room. Water thin gravy, stamped biscuit passing as "homemade" and above all everything was served slightly warmer than room temperature which turned cold quickly. The roasted turkey was roasted sometime during it's life but this one tasted old, cooked then frozen then heated up again in an aluminum pan. Do not waste your money here. Those days of Grandma's cooking are gone and that's a sad conclusion.

Start with saying our waitress was great. She felt terrible for having to continue to come out to us but we sat for 20 minutes waiting on our food to come out to us just for the waitress to come out and tell us 3 times that they did not have something in stock. On the 3rd time we decided to just leave. The last 3 times we have gone into this location, they have told us they are out of stock on multiple items. Will not be returning to this location due to this. It is sad, we are never smaller then a party for 5.

Waiter had long hair and a beard, pulled a very long hair out of my MOUTH, at least a foot long (Red). Waiter said it was from the cook, but he wears a cap. They took it off my bill, what happened to the days when cooks wore hair nets? Waiters/Waitress, didn’t have full beards, and hair they drag through your plate, delivering it to your Table.

Jay Pierce

Used to be one of our families favorite restaurants, after several visits to various locations, all bad, we probably won't go back. Old menu is gone, most items have been changed, all for the worse. I don't think much is made on site any more.

Harmony

I’ve always enjoyed Cracker Barrel, but today’s experience was really disappointing. We waited an unusually long time at the host stand just to be seated, even though the restaurant wasn’t especially busy. When I made a lighthearted joke about how long we had been waiting, the mood noticeably shifted. Later, I simply asked to add a slice of tomato and an onion slice to my burger, and the request was refused for no clear reason. To make things worse, I overheard the hostess complaining about us, which felt unprofessional and unnecessary. Cracker Barrel is usually known for warm hospitality, but this visit fell far short of that standard. I hope management addresses the customer service issues at the front so other guests don’t have the same experience.

Christopher Govan

This was the worst experience that I've ever encountered at Cracker Barrel. Before I get started, I want to say that our server Katilyn was very helpful, pleasant, and above and beyond. So as I was eating my eggs 🥚 I extracted a long Blond hair seen in the picture from my mouth. I felt so sick to my stomach. I notified the manager immediately and let her know what had happened. She was so unapologetic and nonchalant, all she said was I'll have the cook make you some more, and I'll remove what was supposed to had been French toast but looked like bread 🍞 pudding seen in the picture as well from your bill and walked off. It wasn't until Kaitlyn came over and tried by all means to comfort me and my wife. So whomever is reading this BUYER BEAWARE. Try to avoid this particular Cracker Barrel. The hygiene is definitely not up to par and MANAGEMENT DON'T CARE.

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