Becky Giusti

As a longtime Panera customer, I am very sad to say this may be my last visit to this Panera in particular and maybe all Paneras in general. It is so obvious that corners are being cut everywhere: staffing; amenities such as eating utensils, plastic glasses, napkins!, bags; and, worst of all, freshness of the food. Why would bakery be stale early in the morning? Why would focaccia not even look like focaccia?

Abby Belden

Every time I go to Panera I always order a small caramel latte and always get the cup half empty. They put too much whip cream to make it look like it’s full but once the whip cream melts you can see that you only get half the cup. I am paying for a cup of latte not a cup of whip cream. Very disappointing as this happens every single time!!

Tim Bradley

Went inside order my food to go watched four other customers that ordered after me that was eating in, get their order, filled and sit down before mine. Then, when I looked in the bag for my order, the soup cup was turned up on its side because it was put on top of the other food, and the bread was not wrapped. It was just tossed in the bag.. I gave the bread back to him and asked them to wrap it. They said they don’t and so I told them to throw it away.. I didn’t see paying as much as you have to pay to eat there to receive dirty food. When I told the front counter, they shrugged their shoulders and acted as if they would go back and talk to the people that prepared the food, but no one offered to correct the problem or make it right.

Cherie Bowen

This Panera has contracted with a predatory towing company, Barnes Towing, to seize customer cars, tow them and exhort them for $360 cash or $450 by credit card, minutes after they park in the Panera lot. I have contacted Panera Corporate and they said it is out of their juridiction and yet this Panera has an arrangement with a towing company that snatches cars within minutes of parking. I parked to patronize both Panera and its neighbor and never even got to go in Panera because my car was towed within 5 minutes of being there. I had to take a Lyft for $34 and then pay $360 to get my car and belongings back (including my medication). This was theft and ransom!! Horrible owner and towing company. I will never patronize Panera again.

Big Cuh

Managers are horrible. I saw a lady on night shift hitting a weed pen and she was very disrespectful. Another manager named Joey I believe was also very unprofessional and just seemed like he hated working there. I definitely don’t recommend this location at all.

Jayce Kitchen

Worst dine in experience of all time . I came here to eat not knowing what to expect because I’m not from here . It took 5+ minutes for us to even get someone up to the register to take our order , so we just went and ordered through the quick order . The food came out lukewarm , everything tasted unoriginal to what it tasted like at any other location , etc. We then went outside to find our vehicle towed because the person driving our vehicle went to a resteraunt right around the corner and they claimed they could do it despite the rest of the vehicle containing Panera bread customers . The guy working there told us it’s all through the towing service and that they didn’t call it , yet most tow service people I’ve talked to have told me Panera had to authorize it . Long story short , my family also did not digest the food well. I don’t know what went wrong up from the vehicle irregularities to the food delivery , etc . But for my reccomendation , take your buisness elsewhere

laurel

THEY WILL TOW YOU!!! Panera is bitter that no one wants their crappy dry food and will tow you if you use their parking lot to go off property. The next door Chipotle has way less parking and way more customers. So, when I went to pick up a to go order the other day, I parked at Panera. I was gone “FOREVER” (maybe 5 minutes), but when I came back my car was hooked up to the tow. The guy pointed to a sign THAT WAS BLOCKED BY ANOTHER CAR. I couldnt even see it from my parking space!!! There was one more sign but it was hung over a parking space in a way that made it seem like it only applied to that one space. Yet, I still had to pay $200 in cash to get my car back. That tow guy told me that Panera has cameras and if you step ONE foot off property they WILL tow you. I was telling my friend about this when she told me that she had also gotten towed earlier that week at Panera. She had to pay $460 in cash. Please please please do NOT support Panera and their predatory towing scheme!!!

Jim Fan

To be frank, I don’t think the main revenue the owner gets from this location is even from food sales so it hardly deserves to be labeled a restaurant. The main revenue source is from a predatory towing scheme which takes advantage of having the much more popular Chipotle across the street that doesn’t have enough street parking. I can verify that they have a full time employee whose only job is to watch the lot for towing opportunities. That way they’re able to quickly get a tow truck over within 5 minutes of you parking and secure the tow fee. The math is quite simple, they get less than 100 actual customers a day generously spending 10$ each netting ~1000$ total. They through having a dedicated lot watcher tow at least 5 cars a day for a minimum of 1500$ in profit. The only way this scheme remains profitable to them is being in a college town where every year a new bunch of students come in unaware of their scheme. Sure they’ve carefully studied the law on towing to make their actions are legal but predatory is predatory so I feel obligated to state so in a review.

Amber

Ordered catering from there for three people. Food had to have been made hours before the actual delivery because the melted cheese was hard again and cold. The breads were stale. The cold salad was lukewarm and had wilted greens. One of the orders was wrong. UPDATE: Lowering to 1 star. Had catering again for 20+ people. Both the steak & cheese and chicken & ranch sandwiches had barely any "middle" part.

John Tworkowski

Planned on getting a drink here after walking across the street to Chipotle. Got my burrito with no line and walked out to see my truck already in the air on a tow truck. Could not have even been 5 minutes. You lost all my business.