johnathan maggard

The doughnuts and munchkins where stale we didn't get the correct ones we ordered either. The drinks where okay. Tried this dunkin after a break due to a bad experience at a different one. Definitely don't think we will be back.

Brother Man

Just went through the drive through, ordered two ice coffees. Had all the flavor details in the mobile order, the coffee tasted like most of what I ordered was left out. When I was handed my order the associate actually told me they didn't put some of the items in the order and acted as if she was going to hand it out incomplete if I didn't say anything.

abby collins

Everytime I go to this Dunkin my coffee is not completely full & the bagel minis are cold, even without a line. This Dunkin sucks!!!!!

Cole Renneker

Have been multiple times and have had issues with every order. Drink is missing flavor, missing cold foam, bagel minis are freezing cold… Ordered one caramel iced latte with bagel minis last time and there was one car in front of me yet the drink was missing caramel and the bagels were freezing, even after asking for them to be warmed up. Won’t be back

Jay P

Wish we could give 0 stars. The cashier at the window (high school age) was extremely rude to my fiancé when she told her that she hadn’t received her whole order (she ordered food and coffee and had only been handed her coffee without a straw). She literally said “well what else did you order?” in a super condescending tone and then after we said she had a bagel, the cashier said “well I’m not the making the food”. She then walked away. After pulling to the second window (which we did so we weren’t holding the line up; not at the direction of the girl who just upped and walked off) and waiting an additional five minutes, another worker (super nice) brought the one bagel we were waiting on. Terrible experience; will never go again.

Laura Lee

I love Dunkin. I have Dunkin merch. We go to Dunkin weekly, elsewhere. This Dunkin however… oof. For years I’ve avoided it bc of the indifference and unfriendly staff. I purposely order walk-in mobile orders so I can quickly grab and go. The cold spring location has never used their mobile walk in expo correctly. They keep orders behind the counter which is fine except their employees refuse to acknowledge your existence to hand you items from behind the counter. Multiple times I’ve had to grab my items myself from behind the counter (which I hate being that person) because after 5-10 minutes of staff actively choosing to ignore me I’ve had enough. Today the expo shelf for walk in to go orders was filled with cleaning supplies and maintenance tools. I’ve never had this experience at any other store. It would seem this Dunkin is the outlier of the brand standard which is frustrating since it’s the only location within 20 minutes of us in NKY. I genuinely hope they do not renew the franchise license for this location since they do not follow brand standards of service. We will purposely choose to go to the downtown Cincinnati locations bc Cold Spring just refuses to get it together.

Jenni Gruenwald

Went into the store, got a coffee and munchkins, he told me my total but somehow he charged my card 3x as much. Only way to get my money back is to drive 35+ minutes tomorrow on Christmas Eve! This must happen a lot there because the manager had every excuse possible. Do better!

Lyric Byrd

I try and try to give this place a chance but I’m tired of wasting my money. I came through to get the hot honey wraps. I ordered NO EGG due to an ALLERGY and of course, egg is still put on the wraps. Luckily I didn’t bite into it right away. This isn’t the first time this is happened and I will not be coming back. It’s an absolute joke.

Kenneth

I just went through Dunkin Donuts in Cold Spring. And they refused to accept my cash. The woman claimed she did not have enough cash in the register to make change. I asked for the manager ,she told me she was the manager and that I needed to leave. I Go through here 3 to 4 times a week and order the same thing. And pay with 20s and 50s all the time. And there's never a problem. After leaving there, I went to Kroger and was approached in the parking lot. By someone that said they were inside Duncan, When I was refused service. This woman told me that as I was pulling away. The manager looked at 1 of her employees and told them she wasn't waiting on anyone. Wearing a shirt like I had on. My shirt has an American Flag on it and starts with, we the people.

Andrew Glick

I was treated Rudely for ordering 9 latte’s. I was told I had to come inside for that and it would be a longer wait than normal. She’s said 3 times it would take extra long, Even though it only took exactly 5 minutes. “As expected” I felt like she was trying to get me to leave. The person treating me Rude was also the only person out of uniform. This shows a lot of how much she cares for her employment. Hopefully this message is seen by a manager and correct of action is taken. I typically enjoy stopping here to pickup my employees appreciation. I can’t stand seeing good businesses damaged by 1 person that can’t manage themselves let alone others.